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Embassy Suites by Hilton Columbia - Greystone

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200 Stoneridge Drive, Columbia, SC 29210
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Embassy Suites by Hilton Columbia - Greystone
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Embassy Suites by Hilton Columbia - Greystone
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523 Reviews from our TripAdvisor Community

Traveler rating
    211
    137
    103
    49
    23
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177
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • All months
    (523)
  • Mar-May only
    (168)
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    (121)
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Charlotte, North Carolina
1 review
3 of 5 stars Reviewed yesterday NEW

My husband and myself was in need of a much needed get away. It was a holiday weekend and we didn't want to go far away from home. So I booked a weekend stay at Embassy Suites. I had dropped my warring behind the bed so I had to move the mattress back and all I can say is I... More 

Was this review helpful? Yes
Leesville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great free breakfast and cocktails. Clean rooms, bathrooms. Great location and service. I would stay there again. The only downfall is the parking. I had to ride around several times just to find a spot.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location easy access on and off I26 near Zoo. Great location for meeting typical standards of Embassy Suites very nice and calming. Had a business meeting and felt very comfortable in the open lobby.

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Mimkay, We really appreciate you taking the time to provide this great 5 star review! I am very happy to hear that you enjoyed the atmosphere of our property and that the location worked so well for you! We hope to have you as our guest again in the near future. Best, More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Premier Suite (5th floor) very clean, comfortable bed, extra towels, extra coffee for the Keurig. One small issue: television screens quite smudged which did affect picture quality. Free wifi was at an acceptable speed for basic tasks. Nice buffet breakfast spread - but the evening reception "Hors d'oeuvre" spread was not good at all. Room service quick - the blackened... More 

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Gary E, Thank you so much for taking the time to provide this 4 star review! I am very happy to hear about how much you enjoyed your experience and the cleanliness of your room. It was a pleasure meeting you upon check out. We hope to have you again sometime in the near future! Best Regards, More 

Mechanicsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Rooms left uncleaned and poorly stocked. Pool had a soapy film and not conducive to swimming. Breakfast area had a leak and only one working beverage/coffee maker with a full hotel of people. I would not recommend staying at this location. It was really not worth our money!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Ingrid C, I am sorry to hear about the issues you encountered with the pool and stocking items in the room. Your review has been shared with our management team and your comments are being used in helping us to improve our product and service. Our guest's input is the MOST valuable tool in helping in our constant effort to... More 

Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The first room I was given had a horrible smell, I was changed and the next one was better, but didn't smell clean. I stayed for two weeks and I had to ask 3 times to get my sheets changed. Also, had to ask for towels, the toilet seat was left up multiple times after cleaning and the toilet paper... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Pam W, Thank you for taking the time to provide us with this review. I am sorry to hear about the couple of issues you had during your stay. This information will be shared with our management team and will be used to improve in these areas. I am very happy to hear that you found our breakfast and front... More 

Pendleton, SC, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel looks really nice and impressive from outside. could use some interior sprucing up. The elevators are entirely too small for the size of this hotel (only approx. 4-5 people at a time). The paint was peeling from the ceiling - that's not a good look for an embassy.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Lenny G, Thank you for taking the time to provide this feedback. We are always looking to improve in our product and service and your words will help us to do this. We will take your comments on the paint and elevator into consideration as we continue to change and improve. Thanks Again, Lee Cote Assistant General Manager More 

Scarborough, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

very nice hotel - staff very accommodating. Rooms very nice and clean. Breakfast buffet very nice. Evening happy hour very nice also. Nice also that there was kiosk to set up boarding passes for flights. Overall a very nice experience staying at hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Joseph I, Thank you for taking the time to give us this great 5 Star Review! I am happy to hear that you enjoyed our breakfast and evening reception services. Also, nothing makes me happier than to hear that you found our Staff to be so accomodating. We hope to have you again on your next trip to Columbia! Lee... More 

Andrews, SC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I just wanted a night out and our stay was just what we were looking for! The hotel was very quiet and relaxing! Breakfast was absolutely delicious. The front desk staff was very polite and helpful as well as the bellmen. I enjoyed the bottles of water they gave for being a Hilton Honors member. Will return... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear Snesmith2 Thank you very much for your 5 star review! I am happy to hear that you enjoyed your stay, specifically our breakfast. We love hearing that guests enjoyed the interaction with our staff and positive reviews like yours really keep them motivated! Thanks for taking the time, and we hope to have you again here soon! Lee Cote... More 

Lake Elsinore, California
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everyone hear is so kind. The staff really attempts to make your stay more enjoyable. They accommodate you in each way they can. The breakfast is deluxe offering everything one can prefer. Happy hour is neat, offering a friendly atmosphere. The rooms are spacious and clean. The best part for me is the driving service. They get me where everywhere... More 

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Adnana_Mendieta Thank you for your 5 star review! I am very glad to hear that you enjoyed your time with us and that the staff made your stay even more enjoyable. Guest feedback is of the utmost importance to us and I will share your positive review with our team. We hope to have you as our guest again soon.... More 

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