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Embassy Suites by Hilton Columbia - Greystone

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200 Stoneridge Drive, Columbia, SC 29210
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Embassy Suites by Hilton Columbia - Greystone
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Embassy Suites by Hilton Columbia - Greystone
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539 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (539)
  • Mar-May only
    (168)
  • Jun-Aug only
    (137)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (134)
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Virginia
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It was a good Embassy. The little shop was nice to pick up a key chain for my collection. The breakfast was amazing. The managers reception was less then awesome and I would probably hope for better in the future. Overall a great stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

theleesons, Thank you for this great review! I am very happy to hear you enjoyed our gift shop, and breakfast. If you are again in the Columbia area, we would love to have you as our guest again soon. Best Regards, More 

Augusta, Georgia
1 review
4 of 5 stars Reviewed 5 days ago NEW

When we arrived in the room, it was hot. We called the front desk to see how to adjust the thermostat to no avail. An engineer was sent to the room to assess and resolve the issue. He said he resolved it and the room should start to cool. 2 hours later, the room had only cooled by one degree!!!... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

shaniquea2015, Thank you for your response. Although I am sorry to hear of the issue you experienced during your stay, I am very grateful for your response. I am happy to hear that you found the hotel clean and the staff accommodating. We hope you have you as our guest again! More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

I will start with the goid first. The front desk staff was great the bellmen especially simon were great aswell the restaurant staff and bar staff were great as well they all went above and beyond to cater to my coworkers and I. How ever the house keeping staff is well in my opinion flat out lazy. A few months... More 

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

fudeyabroad, Thank you very much for this valuable review. We are always working to improve and your comments will help us to do this. I am very happy to hear to that you enjoyed our staff and the team members you have mentioned will be recognized for their services. Best Regards, More 

virginia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for my grandson graduation at Fort Jackson. About a 20 minute drive to base, but worth it. Breakfast was excellent, hotel was clean. The staff (front desk) were very friendly and helpful with directions. Would recommend this hotel if in the area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Angel G, Thank you so much for this wonderful 5 Star review! I am glad that our location worked well for you visiting Fort Jackson! Your comments have been shared with our team and we all thank you for taking the time. Look forward to having you as our guest again soon. More 

Kinderhook, New York
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for two nights in July. Our son will be attending USC in August so we were in town for his orientation at the school. The hotel provided us with free shuttle service to and from the campus. What a great friendly staff.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

LarryS17, Thank you so much for this great 5 Star Review! We are happy to hear how much you enjoyed our shuttle and how friendly you found the staff to be. Your comments will be shared with our management team and will be used as motivation to continue providing great service! We hope to have you again soon. Thanks again, More 

Shelby
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was clean but was not as good as last stay. Staff was very friendly and helpful room was clean but stay a little warm the whole time we were there. I had the thermostat turned down to 65 but it never dropped below 72 in the room. After room was made up they never replaced toilet paper and has... More 

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Chris497, Thank you very much for providing this valuable review. I am very happy to hear that you found the hotel clean, and the staff friendly. Your comments will be used to continue to motivate our team and to help us in our constant work to improve the property. We hope to have you again soon. Best Regards, More 

Boynton Beach
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was perfect distance from South Florida for a first day on the way to Tennessee. Great accomodations and they really look out for their Holton Honors members. They upgraded us to the referred floor which my daughter loved! The room was very clean and well appointed for our family of three. The happy hour was great as usual,... More 

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Ranger1004, Thank you for this fantastic Five Star Review! I am happy to hear how well the location worked as a stopping point from Florida to Tennesse. I am also glad to hear how you enjoyed our Evening Reception. I will share these comments with our staff. We hope to have you as our guest again in the near future. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

So that beautiful hotel was not so beautifully comfortable. My back is killing me, we couldn't cover up all night because the air conditioner (1 sm vent located at very top of wall near ceiling) was so weak it was not even noticeably on. Service for dinner (although food was very good) was absolutely horrible. The kid serving us had... More 

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Melissa V, Thank you for providing this review. I am sorry to hear of the issues you encountered during your stay, although I thank you very much for taking the time to provide these comments. We are always working to improve the hotel's products and services. There is nothing more valuable in these efforts than the voice of our guests.... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

My dad was in the hospital close by so we needed a reputable place to stay. It is due for some upgrades but was fine until I saw a roach. I mentioned this to the front desk the next morning and during checkout the last day, they did not seem surprised. Breakfast was good, problems with billing but after a... More 

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Letha P, Thank you for taking the time to provide this review, we truly appreciate the feedback. I am sorry to hear of the issues you encountered during your stay, although I can assure you that your comments are being used to improve our products and services. Thanks again, More 

Greenwood, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We'll be back. We loved our experience. The breakfast and happy hour make it worth the price of admission. Fresh made omelets in the morning and free cocktails in the evening. My son really liked the pool and hot tub. I enjoyed hanging out in the veranda near the piano.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Jeff E, Thank you so much for this awesome 5 Star review! I will be sharing your comments with our staff and great feedback like this really keeps them motivated! We hope to have you as our guest again in the near future. Best Regards, More 

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