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Embassy Suites by Hilton Columbia - Greystone

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200 Stoneridge Drive, Columbia, SC 29210
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1 room 1 guest
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Embassy Suites by Hilton Columbia - Greystone
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563 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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Murrells Inlet, United States
2 of 5 stars Reviewed 2 days ago NEW

I was completely underwhelmed by this location. it was dirty and worn out looking. My bathroom had mold and a dirty floor in the corners. My bed was not clean and neither was the floor around the bed.

Review collected in partnership with Embassy Suites Hotels

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Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

One of the dirtiest rooms I have ever stayed in. Sticky carpets, layers of dust & crumbs around the furniture, furniture with visible crusty stains, one elevator out of order & the other very slow, terrible room service food, and a roach in the bedroom. Do not stay here.

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Redkillian, Thank you very much for this review. Although I am sorry to hear the issues you encountered, I am very appreciative of the feedback. We will use your comments in our continued work to improve. We hope to have you as a guest again in the future. More 

Stone Mountain, Georgia
Level Contributor
6 reviews
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel for over fifteen years on business. Always felt safe as a female travelling alone. Although the parking lot needs more lighting at night, the hotel seems ok as related to safety. Mostly weddings, family reunions and conference attendees along with other business/government travelers. Staff are very nice and accommodating. The problem...cleanliness! I have been... More 

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Belinda1219, Thank you very much for taking the time to provide this valuable review. Your comments will be shared with our entire management team and used as we continue working to improve. We hope to have you as our guest again in the future. Best Regards, More 

ROCK HILL, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

I expected better of the Embassy Suites. Perhaps it's time for an overhaul of that hotel--an update. It should not take much to clean furniture, spay for creepy crawlers, keep the pool stocked with towels, and have take-out box available for guest in the a. m. if they have to grab breakfast and run. What's the point of being a... More 

Review collected in partnership with Embassy Suites Hotels

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dolores W, Thank you for taking the time to provide this review. We take your feedback as a very valuable tool as we constantly work to improve the hotel and our services. Thanks again for taking the time, we hope to have you as our guest again in the future. More 

Columbia, U.S. Virgin Islands
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I had a premium suite with access to the complimentary snack machine. The code to access the snacks was a little tricky to figure out as the touch screen was very sensitive. There were stale chips in the machine but once we brought it to the hotel's attention, they immediately took care of the problem. Overall, we... More 

Review collected in partnership with Embassy Suites Hotels

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Michael L, Thank you very much for providing this great 4-Star review! I am happy to hear that you had an outstanding stay and hope to have you again in the future. More 

Columbia, SC, United States
1 review
3 of 5 stars Reviewed 1 week ago

over priced for what you get. No AAA or AARP allowances. Also they charge for a "Destination Marketing Fee". By the time we found the butter for the grits, the eggs were cold. Door card did not work well. TV was slow to respond to the control. Room was clean and dark, a good thing!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Don S. C, Thank you very much for this review. We will use any comments in our constant efforts to improve. I am glad to hear you found the room cleanliness and condition to your liking! Take Care, More 

1 review
3 of 5 stars Reviewed 1 week ago

We were in Columbia for boot camp graduation. The location is ok, getting around Columbia is easy. We often stay on the premium floor, usually to get the Internet free, but if you are a Hilton honors member the Internet is free at this hotel. The added perk is the free snack machine. During our stay, this machine worked 1%... More 

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Mary S, Thank you very much for taking the time to provide this review. I am sorry to hear of the issues you encountered with the vending machine, although I appreciate the feedback. I am very happy you enjoyed the reception and breakfast staff. We hope to have you as our guest again in the future. More 

Rockaway, New Jersey
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent hotel, friendly staff and fairly clean. Happy hour and breakfast were highlights. Cons: crowded elevators, hotel seemed dated and small bathrooms. The hotel seems to host a lot of special events. We were there for a family reunion. I guess I'd consider it a good budget hotel. It wouldn't be my first choice but if I had to stay... More 

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Toyatravels, Thank you for this review. We appreciate your feedback are are glad to hear how much you enjoyed the happy hour and breakfast! More 

Mt.Pleasant, SC
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in about an hour ago. The front desk was able to give me early check in. Very helpful at the front desk. My room on the 2nd floor is satisfactorily clean. Temp in the room is good. Room is spacious. If the hotel owner would update the lobby and atrium this hotel would be excellent. Looking forward to... More 

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Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

SRinSCarolina, Thank you for this great review. I am glad to hear we were able to provide an early check in for you and that you have enjoyed your stay so far. Enjoy our complimentary evening reception and our full cooked to order breakfast in the morning! More 

pawleys island, United States
1 review
5 of 5 stars Reviewed 1 week ago

Thank you for making our family trip to celebrate our daughters eighth birthday one of the most fabulous experiences. We truly enjoyed our stay at your hotel. The pool facilities were wonderful. Loved the breakfast and complimentary reception. The room itself was number one. It is hard to find a hotel that accomadates the needs of family and children. we... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lee C, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Angela P, Thank you so much for this great 5-Star review! We are so happy we were able to be a part of your daughter's birthday! Very glad you all enjoyed the property so much. Take Care, More 

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