My family and I have stayed at this hotel on many occasions when we travel to Columbia for events at the Riverbanks Zoo. It is always clean, breakfast is great and we always have a pleasant stay.
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Thank you for staying with us during your visit at the Riverbank Zoo. We appreciate your loyalty and look forward to seeing you again during your next trip to Columbia.
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Good fast check in, high floor room so no noise issue for us. Loved having the basin and mirror in the bedroom in addition to bath. I actually missed breakfast the first day because I was thinking it lasted longer, forgetting that I was there on a week day and not weekend and when I went down stairs and there...
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Thank you for choosing Embassy Suites-Columbia Greystone during your visit to the Columbia area. We are always looking for ways to improve and we appreciate your feedback regarding our Managers Reception. We will pass along our accolades to Kim for going above and beyond during your stay. We look forward to seeing you again during your next visit.
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The room was a typical Embassy Suites, one of the newer ones, the breakfast was nice.
The problem was the floor in the bathroom was sticky, so sticky I had to put towels down, of course, then they stuck to my feet. It was after I used my hand towel to cover the sticky floor, I realized I only had...
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I would like to apologies about the cleanliness of your suite. Your room should have been properly inspected prior to your arrival. We have fell short of your expectations and would like to make it up to you. At your convenience please contact us and we will make it right for you.
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Very nice rooms as long as you stay on the upper-most floors. Anything lower tends to get noisy fast as there are a great deal of families staying here. Assume that there will be a lot of traffic with that note. Hotel is literally within a mile of Riverbanks zoo.
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Thank you for choosing Embassy Suites during your visit to the Columbia area. We are glad you enjoyed your stay with us. Our property offers upgrades to King Corner Suites that give you a more relaxing and quiter stay. Please ask the Front Desk and they will be more than happy to upgrade you based on availabilty.
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This Embassy Suites is my favorite. We've had our family Christmas reunion here now for 6 years. Its half way between where my family lives and where my brother and his family live. Never had a problem with anything. This hotel hosts alot of Christmas parties but, it's never been a problem. Love the managers reception and breakfast the next...
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Thank you for choosing Embassy Suites Columbia during the Holiday Season. We are glad you and your family enjoyed your stay. We hope to see you again for your yearly family reunion in December.
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The room was above average and comfy. However, the reservation was for 2 adults and 2 children in a room w/ a King bed & a sleeper sofa. So clearly the 2 kids were going to be sleeping on the sofa. Some bedding (pillows, blankets) and bath towels would have been nice. But we had to call and have those...
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I would like to apologize about your recent stay with us. Extra towels, pillows and blankets should have been placed in your room prior to arrival. The bathroom cleanliness is unacceptable and our staff should have been more thorough with the room inspection. Please let us know what we can do to make it right.
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I understand not changing the sheets during someone's stay, but not changing them between guests is un-acceptable.
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I would like to apologize about the sheets not being changed prior to you checking into your suite. It is hotel policy to have all linen changed after each guest checks out. Please give us a call and we can make it right for you.
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The online reservation was flawless. Check-in, flawless. The hotel is gorgeous & clean. The room is spacious, tastefully decorated. My 1st Embassy stay was in a new one, with the different floor plan. Very nice; but I like the "older" one better. This hotel is around 25 years old. It was remodled about 2 years ago; and you can't see...
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Thank you for choosing our hotel during your visit to the Columbia area. I am glad you enjoyed your stay and hope to see you in the near future.
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Was on a conference which was at the hotel. It was convenient, clean and overall a pleasant stay.
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Thank you for staying with us during your visit to Columbia, SC. We our glad you enjoyed your stay during your conference and hope to see you in the future.
To assure all guest safety all guest room windows do not open all the way.
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I just spent the night at the Embassy Suites in Columbia SC on Stoneridge. I stay in approximately 200 hotels each year, many of which are Hilton Brands. By far this is the worst hotel I have been in this year. The fort desk is organized. When asking for a specific restaurant the young man first told me that it...
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I would like to apologize about your recent experience at our property, I assure you that this is an isolated incident and this is not the level of service we provide our guests. Please contact the Rooms Manager during your next visit to the Columbia Area and I will make it right for you.
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