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Embassy Suites Columbia - Greystone

3.5 of 5 200 Stoneridge Drive, Columbia, SC 29210
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Embassy Suites Columbia - Greystone
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Embassy Suites Columbia - Greystone
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416 reviews from our community

Traveler rating
    169
    110
    82
    37
    18
See reviews for
139
54
21
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (113)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (98)
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Columbia, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

There was a long wait after we arrived at the hotel because the room keys did not work and we had to stand around outside of our room and wait for thr engineer to come and get the key to work , so that prolonged the time until we could finally get to eat dinner, The matter was resolved after... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Anna, Thank you for staying with us and sharing your experience. I'm so sorry to hear about the trouble with the door locks. We had some challenges with all the locks that day and it was inconvenient. I'm happy to report that we have plans to replace all locks in the hotel in just a couple weeks. That should... More

austin
1 review
4 of 5 stars Reviewed 1 week ago

The free breakfast and happy hour is great. One comment - it would be nice if they used warm plates in the morning once it starts to cool down outside. The plates caused the food to chill down quickly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Sheryl, Thank you for staying with us recently and providing this review. I'm delighted to hear that you enjoyed breakfast and the manager's reception so much. I also appreciate the feedback on the plates for breakfast; we will pass it along to the chef. We look forward to seeing you on your next visit to the area. Regards, Tony More

Kennesaw, United States
1 review
4 of 5 stars Reviewed 1 week ago

Property is very well managed and the staff is very nice. I've been coming to this property for 17 years now. It's aged but still very nice. Location is perfect to down town. Just a short drive. plus very easy to get back to airport. The price for the stay has gone up significantly but justifiable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Kevin, Thank you so much for the review and your ongoing loyalty to our hotel. We take pride in providing outstanding service and quality and I'm glad to hear how pleased you are with our hotel. Our team will be delighted to hear your comments and feedback. Regards, Tony More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was awesome. Staff super attentive and nice. True customer service. From checking to Connor to JB top notch throughout the entire stay. Breakfast was delicious. Checking clerk was super personable and even made note of our tshirt. No noticible noise. Dinner at the banquet was delicious

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear wcarter13, Thank you so much for the review and mentioning so many people by name! Our team will be delighted to see your comments. Thanks for staying with us. We look forward to seeing you again on your next visit. Regards, Tony More

Surfside Beach, SC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very clean, bathroom exceptionally clean for the Columbia area. No problems, extremely quiet, mattress comfortable, reception lovely. The night I arrived the Dreher H.S. local band was playing jazz in the atrium for all to hear. Bartender friendly, staff engaging. Very nice.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Holly, Thanks so much for staying with us and writing a review. I'm glad to hear your stay was so enjoyable and we will share your comments with the team. We received quite a few compliments on the jazz in the lobby that day! We look forward to seeing you on your next visit to the area. Regards, Tony More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed here several times and each time we have one area that needs improvement and this time will probably be our last stay. Nobody ever monitors the pool area and there's always a massive amount of chaos. ALWAYS! Kids all ages are left unattended throwing footballs, basketballs from one end to the other and several families left because... More

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Shannon, Thank you so much for your feedback on your recent stay. I'm sorry to hear that you had a bad experience at the pool. We will use your comments to improve for future guests. We hope to see you again. Regards, Tony More

Fredericksburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel looks great outside and when you first walk in. The room are not that great. We had a premium suite and the room was old. Beds were small. Roach in the room. Door was so old you could see under it into the room and hear outside in the main area. The complimentary breakfast was not bad but... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Stacy, Thank you for staying with us. I'm sorry to hear that you were disappointed in the room accommodations and complimentary amenities. We are always trying to improve our quality and service and your comments are very helpful. We hope to see you again. Regards, Tony More

Lincolnton, North Carolina
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel last night for business. If you are headed to the Riverbanks Zoo it is in a great location. Zoo is 2 minutes down the road. The hotel seemed nice. The front desk staff at check-in were very personable. My floor was 6 my room 34 (634). The elevator scared the beetlejuice out of me as... More

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Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Samantha, Thanks so much for staying with us and providing a review. I'm glad you enjoyed many aspects of your stay but I'm very disappointed to hear of the issue with an insect. I assure you, we take these issues very seriously and I will follow up with our team immediately. We hope you will give us another opportunity... More

Jamesburg, New Jersey
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have returned to this hotel for the second time and it did not get any better. Just to get into the hotel you HAVE to walk through a wall of cigarette smoke which make your clothes stink. The last time I was at this property it was the same thing. I did not experience the freight trains the last... More

Was this review helpful? Yes
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Greggj, Thank you for the feedback on your recent stay. I'm sorry to hear that your experience was disappointing. As a Diamond member, you are one of our most important guests and we want to keep you happy. I assure you we will address the concerns you mentioned and continue to improve. We hope to see you again. Regards,... More

Myrtle Beach, South Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I went up for a football game this past weekend and had a terrible experience at this hotel. I was paying $209 plus tax for the night. When I checked in i requested that the sleeper sofa be turned down with pillows and a blanket because my 7 year old son was going to sleep on it. I returned to... More

Was this review helpful? Yes 1
Tony B, General Manager at Embassy Suites Columbia - Greystone, responded to this review

Dear Sachingp, Thank you for staying with us. I'm so sorry to hear about the trouble with the sofa bed. That is definitely unusual for us and I assure you we will take action to make it right for future guests. We look forward to seeing you again on your next visit to the area. Regards, Tony More

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Additional Information about Embassy Suites Columbia - Greystone

Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Columbia - Greystone 3.5*
Number of rooms: 214
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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