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Candlewood Suites Columbia-Ft. Jackson

2.0 of 5
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921 Atlas Road, Columbia, SC 29209
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Candlewood Suites Columbia-Ft. Jackson
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Ranked #44 of 93 Hotels in Columbia
A recent review
4 of 5 stars reviewed 4 days ago
George S Roanoke, Virginia
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82 Reviews from our TripAdvisor Community

Traveler rating
    43
    17
    4
    7
    11
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30
9
12
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roanoke, Virginia
Level Contributor
162 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

You can spend more and certainly get a lot less. Front is under renovation so getting in is a pain but the staff is very nice. The room is large and well equipped. Clean and comfortable. Downer is the cigarette smell in the elevator. One of few hotels that isn't smoke free. Wasn't a problem in the room though.

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear George S, Thank you for reviewing your recent stay at the Candlewood Suites Columbia Fort Jackson. We apologize for the smell of smoke in our elevators. Our fifth floor is a smoking floor. Your comments will be shared among our team members tell ensure them that guest do recognize their hard work and dedication to the hotel and our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I recently stayed at candlewood during a trip to Columbia for my son's graduation. What a great staff and facility! Even during through stress of renovations, Message was friendly and accommodating to my needs. I enjoyed my stay and will definitely be back!

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear bbjones2289, Congrats to your new grad! We are pleased to hear that you had such a great stay during your sons' graduation. Your comments will be passed along to all team members to ensure their hard work and dedication is being recognized by our guest. Please let us know if we will have the pleasure of accommodating you again.... More 

Albany, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Overall the staff is very friendly and enjoyed the outdoor gazebo and the pool area. I was there for a week long business stay on a third shift schedule. Hotel staff respected my schedule and were very quiet. Room was clean and comfortable but it had a very damp chilly feel to it. Even the linens and the carpet felt... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Malinda B, Thank you for taking time to express your concerns with our property. At the Candlewood Suites Columbia Fort Jackson we strive for complete guest satisfaction. Please except our sincerest apologies that we did not met or exceed this goal during your stay. Our renovation should be done within the next month or so. We would like to... More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I checked in at Candlewood on May 18, we are still staying here until our house on post is available. The staff are so friendly and accommodating, I LOVE coming down in the mornings and talking to Tremanessa while I get some hot chocolate. I can go up and ask for a recommendation to anything be it... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear jessica_wainer, At the Candlewood Suites Columbia Fort Jackson we take great pride in servicing our guest. It is wonderful to hear all the positive feed back from our guest. Tremanessa is a extremely valuable part of our establishment. As the General Manager here I could not ask for a better staff. Thank you for recognizing their dedication during your... More 

Palm Bay, Florida
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Great Staff always upbeat and very attentive to all my needs. The GM and operations managers are among the best I ever dealt with on my business travel's. The cleaning staff was awesome they worked with my work schedule to make sure I was not disturbed.

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Joseph L, Firstly thank you for your recent stay. Secondly thank you for taking the time to write a review about your recent stay. We are extremely pleased that you had such a pleasant stay at our property. The comments you made about are staff will be passed along to all team members, to show the gratitude that was... More 

Halifax, Canada
Level Contributor
227 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed April 30, 2015

We were very pleased with our very first stay at this hotel chain. I had booked two rooms with my CAA rate and one with my Cavalier King Charles Spaniel dog. The additional $25 fee was well worth having a nice clean room with a full fridge, stove, microwave, free use of laundry and a nice little pool. The staff... More 

Was this review helpful? Yes 1
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear shepherd35, Thank you for giving the Candlewood Suites chain a great review. Intercontinental Hotel Group sets strict standards for us to comply with. This is to ensure a consistent quality of stay throughout the chain. We are excited that we were the first Candlewood you have stayed at and we met those standards. Let us know if we can... More 

Beaufort, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 30, 2015

Room was very clean. I stayed on the third floor, the bed was comfortable and fresh. The room and kitchen was furnished very nicely. If I visit Columbia again I will stay at the Candlewood Suites. The staff was friendly and courteous

Was this review helpful? Yes 1
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear flanupe33, The team at the Candlewood Suites Columbia Fort Jackson would like to extend our gratitude for your recent accommodation and review! We love to hear from our guest. After all without you our jobs would not be nearly as rewarding. We invite you to give us a call next time you are in our neck of the woods... More 

1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

My In Laws And I Stayed At This Hotel For My Fiancé Military Graduation Earlier In April . This Was The BEST Hotel I've Ever Stayed In My Entire Life . The Front Desk Staff Was Great , Eapecially The Manager & Nessa . They Were So Nice & Helpful . The Rooms Were Clean , Even Clean Enough For... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear EARandolph, First off congrats to your fiancee! We are thankful for his service. Secondly thank you for such a positive review about our property. Us hospitality folks love to hear from your guest. We are constantly trying to improve our service and our property. Its nice read that our guest notice the team effort that is being put forth.... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed April 29, 2015

I have been staying at this hotel for over 5 years it has a pleasure to stay here. I would never stay at another when I'm in Columbia. The rooms are very clean, nice rooms. Comfortable beds and pillows. Full refrigerator, microwave, kitchen. Even provided popcorn! Noisy air conditioning. I have never had a problem with the Staff. I have... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Clark H, Thank you for taking the time to write a review about our property. Coming from one of our long term guest it means a lot to our staff and the culture that we try and establish. Your comments have already been printed out and posted behind the desk for all team members to read. As you have... More 

Grant, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

My family stayed in the hotel for 6 nights while we were at Ft. Jackson for a graduation. The room was clean and the kitchen was furnished with more stuff then I would have imagined. We had everything we needed to make our meals right there which saves a family of 4 lots of money instead of eating out all... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear CAckerberg, Thank you for taking the time out of your schedule to write a review on the property. We are thrilled to hear that the maintenance staff was kind, professional, and was able to replace the a/c unit. We are operating with almost a whole new staff. Your comments will be shared with all the team members to ensure... More 

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