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All 93 Columbia hotels

Candlewood Suites Columbia-Ft. Jackson

2.0 of 5 Hotel   |   921 Atlas Road, Columbia, SC 29209
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Ranked #56 of 93 Hotels in Columbia
A recent review
3 of 5 stars Reviewed October 21, 2014
SGrnfield Richmond, Virginia
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59 reviews from our community

Traveler rating
    30
    13
    3
    5
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, Virginia
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 21, 2014

If you want to hear your neighbor's conversations like you're in their room with them, then this is the hotel for you. The room itself is what you'd expect out of a candlewood suites. It has a kitchenette and is geared towards the long term customer. I've read other reviews that say their room wasn't clean. Mine was spotless. Because... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear SGrnfield, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, we’re sorry we fell below your expectation regarding sound proofing. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and... More

Charlotte, North Carolina
Top Contributor
98 reviews 98 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 25, 2014

I stayed at Candlewood Suites and found it was perfect for an extended stay. I probably would not stay here for just a day, but it worked for what I needed. It was clean and well-kept. The staff was friendly and helpful. It met my expectations, but didn't exceed them.

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Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 27, 2014 via mobile

Had booked 3 rooms for 2 nights to attend the USC (Gamecock)/ Texas A&M opening football game....reservations were made on 4/1/14.... We picked the location based on proximity to the stadium and other family members. Upon verifying reservation on day of a arrival....we were told that had moved us to another hotel 8 miles away without informing us. Andrew Dalton... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Bert R, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

MONTEAGLE
1 review
2 of 5 stars Reviewed July 13, 2014

Made a reservation at this hotel because it said it was pet friendly. Should be called Pet tolerant with enormous charges. They charge $75.00 to have a pet for 1 night. The almost the cost of the room! The staff was less than helpful, rude and unaccommodating. Will be glad to take my business elsewhere.

Was this review helpful? Yes
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pet fee and service you received prevented you from fully enjoying your time at the hotel. We do take all of our guest reviews very seriously as they allow us to identify areas that may benefit from additional attention. We apologize for the cost... More

Greenville, South Carolina
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed May 19, 2014

I walked in my room and the air was off. The bed had hair on it. The pillow cases had stains. This place is filthy. It only got worse from there. The toilet seat had hair on it and of course to complete my disgust the the shower had two long nasty black hairs stuck to the wall. It could... More

Was this review helpful? Yes
Margaret_Hoover, Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to complete a review on your stay. Please accept my sincerest apologies for the unacceptable cleanliness of the room and the unsatisfactory service you received from the staff. We are looking into this issue and the appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest... More

North Carolina
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 25, 2014 via mobile

Stayed here for business. When I checked in there were no non-smoking rooms available so I had to stay in a smoking room. I didn't even know chain hotels had smoking rooms still... Maybe just the ones I stay in typically don't. It was pretty gross but I had to deal with it. My clothes smelled for the remainder of... More

Was this review helpful? Yes 1
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We do wish we would have had a non smoking room for you. We do take all of the reviews we receive very seriously as they allow us to identify areas... More

Holly Springs, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 2, 2014

We stayed here recently for our niece's Basic Training graduation from Ft. Jackson and there were several family members and multiple hotel rooms in our party. Because we used a third party to book the hotel rooms, we did not get the rooms which we paid full price in advance to reserve. We booked two beds per room and received... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Terri W, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations and service you received prevented you from fully enjoying your time at the hotel. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

Huntsville
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 12, 2013

Stayed in this hotel due to business, I stayed for 28 days. I did not have a choice in which hotel to stay in due to it was booked thru my job. Okay first the good things. The staff was great! Could not have asked for a better staff while staying here. Ms. Karen is just great! Having a kitchenette... More

Was this review helpful? Yes 1
Margaret_Hoover, Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow... More

Vaughan, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2013

Nice room, kitchen equiped with a full size fridge, micro and coffeemaker. Clean, service was ok. Loooks pretty cheap inside, no lobby. Stayed overnight on our way to Florida. No breakfast provided. Recommend.

Was this review helpful? Yes
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to write a comment. It is guest like you that help us to see were we need to improve. I am sorry for you inconvenience and we will take these things in consideration and see what we might beable to do to improve them. Again Thank you. More

Lancaster
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed her while a family member was in the hospital. This was the best hotel I've stayed in in SC. Very clean, comfortable and the staff was excellent. How convenient that they have an in hotel pantry to purchase a few necessities if needed. I will stay here again and will recommend this hotel chain to my family and friends.

Was this review helpful? Yes 1
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

It was great to hear that you loved our hotel. We at Candlewood Suites take pride in our hotel and our guest. We want to thank you for taking the time to let us know how your stay with us was. It is guest like you that keep us doing the job we do to keep our guest happy with... More

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Additional Information about Candlewood Suites Columbia-Ft. Jackson

Address: 921 Atlas Road, Columbia, SC 29209
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Columbia-Ft. Jackson 2*
Number of rooms: 112
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Also Known As:
Candlewood Suites Columbia-Ft. Jackson Hotel Columbia

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