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Candlewood Suites Columbia-Ft. Jackson

2.0 of 5
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921 Atlas Road, Columbia, SC 29209
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Candlewood Suites Columbia-Ft. Jackson
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Ranked #46 of 93 Hotels in Columbia
A recent review
4 of 5 stars reviewed 3 weeks ago
shepherd35 Halifax, Canada
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77 reviews from our community

Traveler rating
    40
    16
    4
    6
    11
See reviews for
28
9
12
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Halifax, Canada
Top Contributor
226 reviews 226 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were very pleased with our very first stay at this hotel chain. I had booked two rooms with my CAA rate and one with my Cavalier King Charles Spaniel dog. The additional $25 fee was well worth having a nice clean room with a full fridge, stove, microwave, free use of laundry and a nice little pool. The staff... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear shepherd35, Thank you for giving the Candlewood Suites chain a great review. Intercontinental Hotel Group sets strict standards for us to comply with. This is to ensure a consistent quality of stay throughout the chain. We are excited that we were the first Candlewood you have stayed at and we met those standards. Let us know if we can... More 

Beaufort, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Room was very clean. I stayed on the third floor, the bed was comfortable and fresh. The room and kitchen was furnished very nicely. If I visit Columbia again I will stay at the Candlewood Suites. The staff was friendly and courteous

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear flanupe33, The team at the Candlewood Suites Columbia Fort Jackson would like to extend our gratitude for your recent accommodation and review! We love to hear from our guest. After all without you our jobs would not be nearly as rewarding. We invite you to give us a call next time you are in our neck of the woods... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My In Laws And I Stayed At This Hotel For My Fiancé Military Graduation Earlier In April . This Was The BEST Hotel I've Ever Stayed In My Entire Life . The Front Desk Staff Was Great , Eapecially The Manager & Nessa . They Were So Nice & Helpful . The Rooms Were Clean , Even Clean Enough For... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear EARandolph, First off congrats to your fiancee! We are thankful for his service. Secondly thank you for such a positive review about our property. Us hospitality folks love to hear from your guest. We are constantly trying to improve our service and our property. Its nice read that our guest notice the team effort that is being put forth.... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been staying at this hotel for over 5 years it has a pleasure to stay here. I would never stay at another when I'm in Columbia. The rooms are very clean, nice rooms. Comfortable beds and pillows. Full refrigerator, microwave, kitchen. Even provided popcorn! Noisy air conditioning. I have never had a problem with the Staff. I have... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Clark H, Thank you for taking the time to write a review about our property. Coming from one of our long term guest it means a lot to our staff and the culture that we try and establish. Your comments have already been printed out and posted behind the desk for all team members to read. As you have... More 

Grant, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family stayed in the hotel for 6 nights while we were at Ft. Jackson for a graduation. The room was clean and the kitchen was furnished with more stuff then I would have imagined. We had everything we needed to make our meals right there which saves a family of 4 lots of money instead of eating out all... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear CAckerberg, Thank you for taking the time out of your schedule to write a review on the property. We are thrilled to hear that the maintenance staff was kind, professional, and was able to replace the a/c unit. We are operating with almost a whole new staff. Your comments will be shared with all the team members to ensure... More 

Boca Raton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very Clean, nice rooms. Appears to have been renovated recently. Comfortable beds and pillows. Full refrigerator, microwave, kitchen. Even provided popcorn! Noisy air conditioning. We've stayed twice there and both times found extremely pleasant friendly staff. Tremanessa checked us out and was a pleasure to talk to. Only thing missing is free breakfast, but they do offer coffee and tea.... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Dale W, Wow! Thank you for such a positive review on our property. We do apologize for the noisy a/c unit in your room. Maintenance will diagnose the issue and correct it so the next guest will not have the same experience. Your comments will be posted for all of our team members to read. Such reviews are great... More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

My husband, children and I stayed at Candlewood for two nights while we were in Columbia visiting family. We stayed in one of the king bed (private room) and pull out sofa rooms with a kitchenette. Our room was clean and we had a nice stay. I only rated it 4 stars instead of 5 because there was nothing "over... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear 1Edith1, Thank you for taking the time out of your schedule to write a review on our property. We are thrilled to hear that you had such a pleasant stay with us. Candlewood suites sets us high standards and so do our guest. With that being said we our happy to hear we met those standards. Your comments will... More 

1 review
5 of 5 stars Reviewed April 15, 2015 via mobile

My husband and i have been staying at this hotel for a while because he works at Fort Jackson. We have enjoyed our stay and the friendly staff, most of all a woman named Toneka. She always has a smile on her face and a great attitude equipped with a genuine personality. She has been so nice and helpful to... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear AmeeraBuffy, Thank you for taking the time to express your feelings on our property and our staff. Toneka is a very valuable asset to our operation. We are so enthused to hear that she made your stay that much better! Your comments will be shared with all the staff to show that their hard work and dedication is recognized... More 

Augusta, Georgia, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 11, 2015 via mobile

I booked a room on my ihg rewards club points and could not choose my bed preference, however I called the hotel and was promised an upgrade so I would have two beds. I called the hotel again while on the way to confirm I would have a second bed. However when I checked in I was given a studio... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Christina B, Thank you for taking time to express your concerns about our property. Please accept the Candlewood Suites Columbia's apologies. We did not provide the positive guest experience that we strive to provide. Our guests reviews directly correlate with the services provided. We will use your review as a learning utensil to better our property's services. Thank you... More 

1 review
5 of 5 stars Reviewed April 10, 2015

Room was very clean and comfortable. Everyone at the front desk was great. The AC went out on the 4 day during my stay. When I reported it to the front desk, one of the Managers and a maintenance person responded immediately. The problem was diagnosed and fixed in 15-20 minutes. They made me feel like I mattered!!!

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Bill H, Wow! Thank you for such a positive review about our property. I am glad to hear that the staff was able to correct the A/C issue in your room. Your comments will be passed along to all departments to ensure that our guests do recognize and appreciate the services they provide. Let us know if you ever... More 

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