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All 92 Columbia hotels

Candlewood Suites Columbia-Ft. Jackson

2.0 of 5 Hotel   |   921 Atlas Road, Columbia, SC 29209
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Candlewood Suites Columbia-Ft. Jackson
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Ranked #55 of 92 hotels in Columbia
A recent review
3 of 5 stars Reviewed March 25, 2014
Orangepeel107 Delray Beach, Florida
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57 people have reviewed this hotel

Traveler rating
    30
    12
    2
    5
    8
See reviews for
21
8
10
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Had booked 3 rooms for 2 nights to attend the USC (Gamecock)/ Texas A&M opening football game....reservations were made on 4/1/14.... We picked the location based on proximity to the stadium and other family members. Upon verifying reservation on day of a arrival....we were told that had moved us to another hotel 8 miles away without informing us. Andrew Dalton... More

Was this review helpful? Yes
MONTEAGLE
1 review
2 of 5 stars Reviewed July 13, 2014

Made a reservation at this hotel because it said it was pet friendly. Should be called Pet tolerant with enormous charges. They charge $75.00 to have a pet for 1 night. The almost the cost of the room! The staff was less than helpful, rude and unaccommodating. Will be glad to take my business elsewhere.

Was this review helpful? Yes
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pet fee and service you received prevented you from fully enjoying your time at the hotel. We do take all of our guest reviews very seriously as they allow us to identify areas that may benefit from additional attention. We apologize for the cost... More

Greenville, South Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 19, 2014

I walked in my room and the air was off. The bed had hair on it. The pillow cases had stains. This place is filthy. It only got worse from there. The toilet seat had hair on it and of course to complete my disgust the the shower had two long nasty black hairs stuck to the wall. It could... More

Was this review helpful? Yes
Margaret_Hoover, Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to complete a review on your stay. Please accept my sincerest apologies for the unacceptable cleanliness of the room and the unsatisfactory service you received from the staff. We are looking into this issue and the appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest... More

Delray Beach, Florida
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 25, 2014 via mobile

Stayed here for business. When I checked in there were no non-smoking rooms available so I had to stay in a smoking room. I didn't even know chain hotels had smoking rooms still... Maybe just the ones I stay in typically don't. It was pretty gross but I had to deal with it. My clothes smelled for the remainder of... More

Was this review helpful? Yes 1
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We do wish we would have had a non smoking room for you. We do take all of the reviews we receive very seriously as they allow us to identify areas... More

Holly Springs, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 2, 2014

We stayed here recently for our niece's Basic Training graduation from Ft. Jackson and there were several family members and multiple hotel rooms in our party. Because we used a third party to book the hotel rooms, we did not get the rooms which we paid full price in advance to reserve. We booked two beds per room and received... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Terri W, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations and service you received prevented you from fully enjoying your time at the hotel. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

Huntsville
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 12, 2013

Stayed in this hotel due to business, I stayed for 28 days. I did not have a choice in which hotel to stay in due to it was booked thru my job. Okay first the good things. The staff was great! Could not have asked for a better staff while staying here. Ms. Karen is just great! Having a kitchenette... More

Was this review helpful? Yes 1
Margaret_Hoover, Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow... More

Vaughan, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2013

Nice room, kitchen equiped with a full size fridge, micro and coffeemaker. Clean, service was ok. Loooks pretty cheap inside, no lobby. Stayed overnight on our way to Florida. No breakfast provided. Recommend.

Was this review helpful? Yes
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to write a comment. It is guest like you that help us to see were we need to improve. I am sorry for you inconvenience and we will take these things in consideration and see what we might beable to do to improve them. Again Thank you. More

Lancaster
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed her while a family member was in the hospital. This was the best hotel I've stayed in in SC. Very clean, comfortable and the staff was excellent. How convenient that they have an in hotel pantry to purchase a few necessities if needed. I will stay here again and will recommend this hotel chain to my family and friends.

Was this review helpful? Yes 1
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

It was great to hear that you loved our hotel. We at Candlewood Suites take pride in our hotel and our guest. We want to thank you for taking the time to let us know how your stay with us was. It is guest like you that keep us doing the job we do to keep our guest happy with... More

North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2013

We stayed here during visiting our family and could not have ask for better service. Rooms were very clean and I would recommend this hotel to anyone. The customer service was great. Thanks to the staff at this Candlewood Suites. Will be staying here again when in town.

Was this review helpful? Yes 1
Margaret_Hoover, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for taking the time to comment on the Candlewood Suite. We are glad that you enjoyed your stay and to hear you will return. We take pride in our hotel and guest and we try to do our best to give each guest comfort and cleanliness. Again thank you for your comment. More

Spartanburg, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

We stayed here for a track meet June 28-30th. I was afraid due to the comments left previously. However I found the customer service was awesome(thanks Karen for everything), the room was neat and clean and smelled great. We got new towels when we needed them, the sheets were clean(we throughly check for bed bugs and such since we have... More

Was this review helpful? Yes 1
Margaret_Hoover, Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Thank you for choosing Candlewood Suites for your stay and taking the time to let us know that you enjoed your stay with us. I will make sure Karen knows what a great job she did. We at Candlewood Suites try to do our best to see that our guest has a great stay. We take pride in our hotel... More

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Additional Information about Candlewood Suites Columbia-Ft. Jackson

Address: 921 Atlas Road, Columbia, SC 29209
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Columbia-Ft. Jackson 2*
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Also Known As:
Candlewood Suites Columbia-Ft. Jackson Hotel Columbia

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Consider yourself at home at the Candlewood Suites, Columbia / Ft. Jackson. This Columbia hotel is located in the heart of the city s metropolitan area, near the intersection of I-77 and Garners Ferry. Our hotel is close to the Columbia Metropolitan Airport, Ft. Jackson, the Koger Center for the Arts, the State Farmers Market, the downtown / USC Campus, and local business parks.Our location couldn t be better, but what will really impress you is our spacious all-suite accommodations. Prepare and enjoy a home-cooked meal whenever you like in your fully-equipped kitchen. Choose a movie from our free library, and kick back in your over-stuffed recliner. Work comfortably at your spacious executive desk. Take advantage of free high-speed Internet access and two phone lines to accomplish everything on your list. Visit our business center for all of your printing, copying, and faxing needs.During your stay at our Ft. Jackson hotel, enjoy the convenience of onsite laundry services. Stop at the fitness center regularly to keep up with your exercise regimen. Take a refreshing dip in the outdoor pool to cool off. Enjoy a sweet treat or pick up a light meal to go at the Candlewood Cupboard. Whether you plan to visit the Columbia area for a single night or a few weeks, let us be the first to welcome you home. ... more   less 
Number of rooms
112

Questions & Answers

Questions? Get answers from Candlewood Suites Columbia-Ft. Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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