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Candlewood Suites Columbia-Ft. Jackson

2.0 of 5
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921 Atlas Road, Columbia, SC 29209
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Candlewood Suites Columbia-Ft. Jackson
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Ranked #43 of 93 Hotels in Columbia
A recent review
5 of 5 stars reviewed 6 days ago
Christina R
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89 Reviews from our TripAdvisor Community

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Traveler rating
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32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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5 of 5 stars Reviewed 6 days ago NEW

We relocated to South Carolina at the beginning of the month and had NO WHERE to live while waiting for our home to be finished. We ended up at Candlewood Suites and couldn't be happier! The staff is very friendly and helpful, the rooms are great {especially for extended stays- we are going on 3 weeks}, and the location is... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Christina R, Thank you for your comments regarding the Candlewood Suites Columbia Fort Jackson. We are so pleased to hear that you feel so welcome at our property! We strive to accommodate our guest to the fullest and it always makes us happy to hear this achievement from our guest. Your husband, and little puppy Bear are always welcome... More 

Mallorytown, Canada
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Love candle wood suites for the kitchenette. This spot is busy. They have army graduations and lots of families come in to celebrate. Lots of kids and noise. Pool is very small but kept clean Staff is always working and pleasant. Our room was on the fourth floor and we did not hear a thing. Laundry facilities need to be... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Travellinglight111, Thank you for taking the time to write a review about our property. You are right we have a busy little spot here in Columbia SC. We are pleased to hear that even though we were popping during your stay that our staff was able to accommodate you and your family. As the renovation process continues one of... More 

everywhere, USA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel outdoes itself! Customer service was great...deposit fee of only $5 other hotels can charge $50-$100 sometimes more. Conveniently located off 77 near many restaurants. The room is a charm.granite countertops, dishwasher, fully stocked dishes, bathroom with high counter, blueray disc player in room, comfortable recliner. They have snacks in the snackbar, games and kitchen alliances such as blender,... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear cocache, Thank you for such a wonderful review! The Candlewood Suites Columbia Fort Jackson strives for complete guest satisfaction. We are pleased to hear we accomplished this goal during your stay. If you are very in the neighborhood again please give us a call and we will be more than happy to accommodate you. Best regards, Stephen O'Connor -... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Very good service got everything we needed upon arrival! Very pleased with staff , great location for shopping plus it was easier for use to get back on the interstate to come back to home . Will definitely be interested in going back

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear David D, Thank you for your continuing accommodations with the Candlewood Suites Columbia Fort Jackson. We love adding new regulars to our Candlewood Family. Please let us know the next time you are visiting, and we will welcome you back with open doors. Best regards, Stephen O'Connor - GM More 

Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Our stay at the Candlewood Suites near Fort Jackson was excellent. The only disappointment is that some of the other properties don't live up to their high standards. My wife and I stayed here for two week while I went through some training on post. The property is extremely clean and well managed. We received a hearty welcome every time... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Mark B, Thank you for recent stay and review. The entire team at the Candlewood Suites is very excited to hear that we set the standard for the brand! We strive for guest satisfaction, your comments will be shared with our team members to ensure them that their hard work is recognized. Please let us know if we can... More 

Lithia, FL
Level Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was outstanding and clean. The bed was comfortable. A couple of complaints: (1) The Wi-Fi was slow, could not stream any video of any length; (2) Several washers in the laundry room were not working The staff was very polite, and the price was good. It is close to several restaurants and I-77.

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear mathstud, Thank you for taking the time to write a review about your recent experience at the Candlewood Suites Columbia Fort Jackson. We are pleased to hear that your room has exceptional. We do apologize about the washers and dryers. Part of our renovation process is to provide all new laundry amenities to our guest. We would like to... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I have a reservation (July 4,2015) that I did by calling the 877 number I asked if it is possible to pay in cash the reservation personnel said it is ok but I still need to give my credit card # to book the room .I asked and made sure that my card that they won't run my card because... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear veroncg, Thank you for expressing your concerns about the payment options that are allowed at check in. Please expect out sincerest apologies for the miscommunication during your booking process. To better communicate with our guest we ask that you please contact the hotel directly to verify any and all questions that may pertain to the specifics of the properties'... More 

Roanoke, Virginia
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 27, 2015

You can spend more and certainly get a lot less. Front is under renovation so getting in is a pain but the staff is very nice. The room is large and well equipped. Clean and comfortable. Downer is the cigarette smell in the elevator. One of few hotels that isn't smoke free. Wasn't a problem in the room though.

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear George S, Thank you for reviewing your recent stay at the Candlewood Suites Columbia Fort Jackson. We apologize for the smell of smoke in our elevators. Our fifth floor is a smoking floor. Your comments will be shared among our team members tell ensure them that guest do recognize their hard work and dedication to the hotel and our... More 

1 review
5 of 5 stars Reviewed June 13, 2015 via mobile

I recently stayed at candlewood during a trip to Columbia for my son's graduation. What a great staff and facility! Even during through stress of renovations, Message was friendly and accommodating to my needs. I enjoyed my stay and will definitely be back!

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear bbjones2289, Congrats to your new grad! We are pleased to hear that you had such a great stay during your sons' graduation. Your comments will be passed along to all team members to ensure their hard work and dedication is being recognized by our guest. Please let us know if we will have the pleasure of accommodating you again.... More 

Albany, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 12, 2015

Overall the staff is very friendly and enjoyed the outdoor gazebo and the pool area. I was there for a week long business stay on a third shift schedule. Hotel staff respected my schedule and were very quiet. Room was clean and comfortable but it had a very damp chilly feel to it. Even the linens and the carpet felt... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Malinda B, Thank you for taking time to express your concerns with our property. At the Candlewood Suites Columbia Fort Jackson we strive for complete guest satisfaction. Please except our sincerest apologies that we did not met or exceed this goal during your stay. Our renovation should be done within the next month or so. We would like to... More 

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