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Candlewood Suites Columbia-Ft. Jackson

2.0 of 5
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921 Atlas Road, Columbia, SC 29209
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Candlewood Suites Columbia-Ft. Jackson
Best prices for: 1 room 1 guest
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Ranked #51 of 93 Hotels in Columbia
A recent review
5 of 5 stars reviewed 3 days ago
CAckerberg Grant, Michigan
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73 reviews from our community

Traveler rating
    37
    15
    4
    6
    11
See reviews for
27
8
12
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grant, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My family stayed in the hotel for 6 nights while we were at Ft. Jackson for a graduation. The room was clean and the kitchen was furnished with more stuff then I would have imagined. We had everything we needed to make our meals right there which saves a family of 4 lots of money instead of eating out all... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear CAckerberg, Thank you for taking the time out of your schedule to write a review on the property. We are thrilled to hear that the maintenance staff was kind, professional, and was able to replace the a/c unit. We are operating with almost a whole new staff. Your comments will be shared with all the team members to ensure... More 

Boca Raton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Very Clean, nice rooms. Appears to have been renovated recently. Comfortable beds and pillows. Full refrigerator, microwave, kitchen. Even provided popcorn! Noisy air conditioning. We've stayed twice there and both times found extremely pleasant friendly staff. Tremanessa checked us out and was a pleasure to talk to. Only thing missing is free breakfast, but they do offer coffee and tea.... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Dale W, Wow! Thank you for such a positive review on our property. We do apologize for the noisy a/c unit in your room. Maintenance will diagnose the issue and correct it so the next guest will not have the same experience. Your comments will be posted for all of our team members to read. Such reviews are great... More 

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband, children and I stayed at Candlewood for two nights while we were in Columbia visiting family. We stayed in one of the king bed (private room) and pull out sofa rooms with a kitchenette. Our room was clean and we had a nice stay. I only rated it 4 stars instead of 5 because there was nothing "over... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear 1Edith1, Thank you for taking the time out of your schedule to write a review on our property. We are thrilled to hear that you had such a pleasant stay with us. Candlewood suites sets us high standards and so do our guest. With that being said we our happy to hear we met those standards. Your comments will... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and i have been staying at this hotel for a while because he works at Fort Jackson. We have enjoyed our stay and the friendly staff, most of all a woman named Toneka. She always has a smile on her face and a great attitude equipped with a genuine personality. She has been so nice and helpful to... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear AmeeraBuffy, Thank you for taking the time to express your feelings on our property and our staff. Toneka is a very valuable asset to our operation. We are so enthused to hear that she made your stay that much better! Your comments will be shared with all the staff to show that their hard work and dedication is recognized... More 

Augusta, Georgia, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I booked a room on my ihg rewards club points and could not choose my bed preference, however I called the hotel and was promised an upgrade so I would have two beds. I called the hotel again while on the way to confirm I would have a second bed. However when I checked in I was given a studio... More 

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Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Christina B, Thank you for taking time to express your concerns about our property. Please accept the Candlewood Suites Columbia's apologies. We did not provide the positive guest experience that we strive to provide. Our guests reviews directly correlate with the services provided. We will use your review as a learning utensil to better our property's services. Thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Room was very clean and comfortable. Everyone at the front desk was great. The AC went out on the 4 day during my stay. When I reported it to the front desk, one of the Managers and a maintenance person responded immediately. The problem was diagnosed and fixed in 15-20 minutes. They made me feel like I mattered!!!

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Bill H, Wow! Thank you for such a positive review about our property. I am glad to hear that the staff was able to correct the A/C issue in your room. Your comments will be passed along to all departments to ensure that our guests do recognize and appreciate the services they provide. Let us know if you ever... More 

Daytona Beach, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the candlewood this past weekend for my sons graduation from military academy. I will say that the rooms were in good condition, but the real thing that won me over was the staff. The GM was extremely nice as well as all the front desk personnel. They gave me great dinner recommendations even though it is not... More 

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Stephen O, Front Office Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear josh s, Thank you for taking the time to write a review about our property. First off I would like to apologize to you for the condition you found one of your towels in. Secondly your comments made about the staff will be passed along to everyone.It is awesome to show their hard work and customer appreciation is being... More 

United States
Top Contributor
87 reviews 87 reviews
73 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a little confused by the high ratings for this hotel. It is really not that good. The rooms are old and small. I found long hair in the shower and in the towel. The walls had spots. The ceiling had spider web hanging. The refrigerator was noisy. They did tell me that they will be renovating. That is... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Want2GoHome, Thank you for taking the time to write a review on the property. The positive criticism from our guests directly correlates with the direction our staff takes the property. There will be a lot of positive changes to the Candlewood Suites Columbia Fort Jackson in the near future. We would love a second opportunity to prove that we... More 

Charleston, West Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed from March 29 until April 3 and was totally pleased. Courteous and helpful staff who went out of their way to make sure stay was great. Suites were spacious and had everything you could need. Location was close to where I needed to be and close to many places to eat and other attractions. Would definitely recommend to anyone... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear WilliamELacy, The Candlewood Suites Columbia/ Fort Jackson would like to express our appreciation for your latest review. Reading our guest feed back creates a motivation factor for our staff and instills the the values that we try and implement. Thank you again for your time and we look for forward to your next accommodation. Thank you, Stephen O'Connor -... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Don't stay here. I've been on the road for 16 years and never had a problem till i stayed here. The General manager is a horrible person that lies to corperate. The hotel is dirty, no pet area to speak of. the washers and dryers, the buttons are wore off and most don't work. Most of the staff are great... More 

Was this review helpful? Yes
Stephen O, General Manager at Candlewood Suites Columbia-Ft. Jackson, responded to this review

Dear Jesse P, Thank you for taking the time to express your concerns with the property. Candlewood Suites thrives on positive guest experiences. Unfortunately we did not live up to those standards during your stay. Please accept our condolences for your recent accommodation. The property is going to be going through some very positive changes to correlate with the staff.... More 

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