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Hilton Garden Inn Columbia / Northeast

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8910 Farrow Road, Columbia, SC 29203
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1 room 1 guest
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Hilton Garden Inn Columbia \/ Northeast
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457 Reviews from our TripAdvisor Community

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Traveler rating
    342
    79
    26
    7
    3
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139
100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (457)
  • Mar-May only
    (132)
  • Jun-Aug only
    (147)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (88)
All months
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

While traveling on business in August of 2015, I stayed four nights at this property. I had a problem with the firmness of the mattress, which I now understand is not unique to me, as I've seen other reviews that noted such difficulty. I noted my problem to the desk after the first night, on the morning of 08/19, and... More 

Was this review helpful? Yes 1
San Diego, CA
1 review
3 of 5 stars Reviewed 2 days ago NEW

Don't expect the staff of this property to respond to your requests. I asked for help in working with the adjustable mattress, which would not adjust. Phft. The wait staff in the restaurant can ignore you very easily. I probably could have achieved their attention had I set myself on fire, however that seemed to drastic a step.

Review collected in partnership with Hilton Garden Inn

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harrisburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

While meeting with realitors and contractors in the area this particular Hilton had everything. Great location, great price, the facility and its staff were all just top notch. I am actually looking forward to returning to the area (already have my room booked).

Review collected in partnership with Hilton Garden Inn

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GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Leandre, Thank you very much for taking the time to review our Hilton Garden Inn Columbia SC Hotel (Northeast). I am pleased that you had a wonderful experience and have decided to return. Thank you for letting others know about our great location, price, facilities, and our helpful staff. Our team at the Hilton Garden Inn in Columbia is... More 

1 review
1 of 5 stars Reviewed 1 week ago

The Hotel is clean, breakfast is ok. Front desk staff are incompetent. The credit card I used on line was not the same one used to check in. We had two rooms. They charged me twice on the card on file with Hilton Honors AND twice on the card I checked in with. I noticed the problem and they agreed... More 

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Jean, Thank you so much for choosing the Hilton Garden Inn Columbia SC Hotel (Northeast). I apologize for any issues you experienced with your credit or debit card. When a stay is booked online, we preauthorize the card on file. This is not actually a charge, just a way to verify that the card will be approved for the... More 

Raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago

After multiple stays in this location, I have found that the room, food and customer service consistently exceed my expectations, especially for the price. The rooms are very comfortable and I even ordered a couple of the down pillows from their online store for use at home. Overall, I would highly recommend this facility for anyone traveling in the Northeast... More 

Review collected in partnership with Hilton Garden Inn

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GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear James, Thanks for your wonderful review of our Hilton Garden Inn Columbia SC Hotel (Northeast). I could not be happier that you have constantly found the rooms, customer service and affordability to all exceed your expectations on each visit. We are grateful for your stellar review and 5 star rating. Our Hilton Garden Inn Columbia team looks forward to... More 

Fernandina Beach, Florida
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped for an overnight stay on a trip from PA to FL. This hotel has easy access from I-77 and getting on and off the freeway was a piece of cake. It was late in the evening when we arrived. The parking lot is well lit and felt very safe. The check-in with Aolina was efficient and friendly. She... More 

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Valued Guest, Thank you so Much for reviewing our Hilton Garden Inn Columbia Northeast hotel. I and delighted to hear that your stay with us was an exceptional one and that you enjoyed our rooms, friendly staff and delicious breakfast. We sincerely appreciate your warm review and 5 Star rating. Our Columbia, SC hotel family looks forward to welcoming... More 

New York, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Think twice about eating at this hotel they may be out of items due to no prep by chef or did not get a truck to supply hotel. Dinning Room Staff needs training and work on appearance and to write down items we ordered and you get something different or not get and be charged for it. Overall hotel, rooms... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear David, Thank you for reviewing our Hilton Garden Inn Columbia SC Hotel (Northeast.) I am happy to hear your overall stay with us was wonderful, but am saddened to hear it was anything less than exceptional. We apologize for any inconveniences you experienced during your time with us. Please feel free to contact me at GuestRelations@HotelEvolution.Net to further discuss... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent new hotel with lovely indoor pool, kids loved it. Friendly staff. Beautifully decorated. Shiny bright and clean. Close to highway for easy access. Would recommend to friends and family. Will stop again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Susan, Thank you for reviewing our Hilton Garden Inn Columbia Hotel (Northeast.) I am ecstatic to hear your stay with us was exceptional and you enjoyed our refreshing indoor pool, friendly staff, clean facilities, and proximity to highway access. We thank you for your warm review, 5 Star rating, and recommendation to other travelers. It was a pleasure serving... More 

charlotte, nc
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

very nice hotel. had some trouble checking in, room not ready. other customers checked in fine. breakfast was very good. location ok, near interstate but far enough away you don't hear the traffic. KING bed was very nice, no noice. hard to get a good parking place.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Valued Guest, Thank you for reviewing our Hilton Garden Inn Columbia Hotel (Northeast.) I am happy to hear your overall stay with us was wonderful and you were able to enjoy our delicious breakfast, quiet rooms, and comfortable beds. I apologize for any inconveniences you experiences during your time with us and we hope you choose to give our... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself was wonderful. It was very clean and the room was very nice. I gave it only a 3 star review because I got woken up 3 times throughout the night because of a train passing by. I felt that I paid too much money for something like that to happen.

Was this review helpful? Yes
GuestRelationsMngrSS, Guest Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review

Dear Emily, Thank you for reviewing our Hilton Garden Inn & Suites Columbia Hotel (Northeast.) I am sorry to hear of your experience with the trains, but am happy you were able to enjoy our clean rooms. We appreciate your feedback and will be using it to ensure a better stay for our future guests. Best wishes, Veronica Dominicis, Guest... More 

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