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All 93 Columbia hotels

SpringHill Suites Columbia Downtown

3.0 of 5 Hotel   |   511 Lady Street, Columbia, SC 29201
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Ranked #16 of 93 Hotels in Columbia
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
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190 reviews from our community

Traveler rating
    102
    63
    16
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
39 reviews 39 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My Columbia office is downtown so this is my favorite place to stay, but it's hard to get a room -- even months out -- that is my only complaint. It's convenient to everything downtown and itt's within walking distance to the Vista and my other favorite Columbia hangout -- the Carolina Ale House. It's a newer hotel so the... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

More modern than some of the competing hotels in area. Have spent several nights here and generally a great experience every time. Staff is friendly and rooms have always been clean and inviting. It is difficult to book at times due to it's high demand.Can also be fairly pricey as hotel reaches capacity. A little concerned regarding a recent post... More

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SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

Mapin3d, Thank you for taking the time to review our hotel on TripAdvisor. I'm so glad to know that you've had a great experience at our hotel with each of your stays! Regarding your concern with the issue we had with bed bugs, I can confidently say that was an isolated problem that was taken care of immediately. We have... More

Asheville, North Carolina
1 review
4 of 5 stars Reviewed October 15, 2014

Rooms air conditioner was extremely loud. We tried to lower the setting but it was loud. the air conditioner was loud - in the morning and in the evening, we only stayed 2 nights and that is all I would stay

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SpringHillColaSC, Guest Relations Manager at SpringHill Suites Columbia Downtown, responded to this review

Sandra M, Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. Though I hate to hear that the noise from the air conditioning unit in your room was so loud, I do hope that you were still able to enjoy the rest of your stay. Should your travels bring you back to... More

Atlanta, Georgia
Contributor
16 reviews 16 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 12, 2014

This hotel is newer than most in the area however housekeeping is not on top of its game. I found hair all over the bathroom floor and on one of the hand towels. Also, when I opened the toilet for the first use a long hair was on the toilet seat. When will hotel make it mandatory for housekeeping to... More

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SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

Net D, Thank you for taking the time to leave us your feedback regarding your recent stay at our hotel. I am so sorry to hear about the manner in which you found your room. Cleanliness is a top priority of our hotel and I'm so sorry we dropped the ball with your guest suite. I appreciate the suggestion for... More

Asheville, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2014

This hotel is very conveniently located to the Vista area of Columbia. Although extremely expensive on home football weekends, it is probably worth it. Nice hotel. Rooms are very nice with standard rooms having two separate bathrooms areas, one with a sink and toilet and one with a sink and shower. Pullout sofa in living room is another plus. Standard... More

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SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

TeddyR21, Thank you for your nice review of our hotel on Trip Advisor. I'm happy to hear that the location of our hotel as well as the set up of our suites worked so well for your family. Hopefully you were still able to enjoy the game despite the crazy weather! We look forward to having your family stay with... More

Myrtle Beach, South Carolina
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed September 10, 2014

Rate at desk was quoted as $149 for first night and $179 for second night. Bill was $159 and $189 and front desk would not consider changing. See through doors for water closet toilet and also for shower bathroom with no locks on bathroom doors. Not good for families. Pool dirty and pool shower head broken. I would have expected... More

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SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

Keith M, Thank you for taking the time to give us your feedback regarding your recent stay. I apologize for the miscommunication about the room rates and for the problems you experienced in the pool area. If you would please contact me at the hotel directly, I would be happy to speak with you about compensation for these issues. Sincerely,... More

Atlanta
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 2, 2014

What a great hotel on every level, except for the in-room bathrooms. There are sliding-glass doors that offer almost no privacy. And even if you are okay with your family hearing everything, the fact that they let light pour into the room means you're waking whoever is still in bed. We ended up using the lobby bathroom, which is not... More

Was this review helpful? Yes 1
SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

Bramc, Thank you for reviewing our hotel on Trip Advisor. I'm so glad to hear that you have enjoyed our hotel in the past, but hate to hear that our bathroom doors might be the one thing keeping your family from staying with us again. We do have a few rooms with solid doors that might be a better option... More

Conyers
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 1, 2014

Hubs and I stayed at this hotel this pass weekend for a college classmate's birthday celebration. Upon arrival, I wanted to settle my bill at check in with "cash" right then as I'm accustomed to doing at other hotel chains. However, I was told that they could not accept cash until check out which was 12 noon, the next day.... More

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SpringHillColaSC, Front Office Manager at SpringHill Suites Columbia Downtown, responded to this review

Deborah C Conyers, Thank you for your recent stay at our hotel and for sharing your feedback on Trip Advisor. I'm sorry to hear that there was some confusion regarding the cash and credit card policy at check-in. I am happy to hear that the suite layout worked well for you and that you had a comfortable night's sleep. Thank... More

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 1, 2014

BEDBUGS! Hotel appears new and rooms are beautifully designed……but be careful! My wife and 2 young girls stayed the night of August 31st 2014. After enjoying the afternoon in downtown Columbia we returned to the hotel. Attempted to swim in the pool but the heater was broken and water temperature was beyond uncomfortable. Water also was cloudy and did not... More

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SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review

Masinmaria, I appreciate the concern and the awareness of our guest regarding this industry wide problem. No hotel is immune to bugs of any kind and bed bug problems are on the rise as a result of a multi-faceted change in travel and economics. With this heightened awareness among our guest more times than not it is a false alarm.... More

Greenville, South Carolina
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2014

Recently we stayed here 1 night while in Columbia overnight. The hotel was situated well. We were greeted in a very friendly manner by the young man at the front desk. The suite was spacious and well laid out it appeared clean. Sort of a standard family suite similar to Holiday Inn Express. We had 2 queen beds and a... More

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SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review

Dear SouthernFam7, Thank you for taking the time to provide your valuable feedback. I am sorry to hear we failed to provide you the best possible stay. Most of the problems you experienced were all manageable and I have taken immediate actions to find out how they occurred and have made progress in eliminating them from happening again. The yard... More

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Additional Information about SpringHill Suites Columbia Downtown

Address: 511 Lady Street, Columbia, SC 29201
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbia Downtown 3*
Number of rooms: 14
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Also Known As:
Springhill Suites Columbia Downtown Hotel Columbia

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