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Comfort Inn Ft. Jackson Maingate

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7337 Garner's Ferry Rd., Columbia, SC 29209-2110
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Comfort Inn Ft. Jackson Maingate
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At a glance

55%
Positive reviews?
KEY AMENITIES
Pool
Fitness Center with Gym / Workout Room
Free Parking
Free Breakfast
Free Internet
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Comfort Inn Ft. Jackson Maingate
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    85 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (21)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (85)
    • Mar-May only
      (28)
    • Jun-Aug only
      (20)
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      (16)
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      (21)
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    Greenville, South Carolina
    Level Contributor
    40 reviews
    16 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I'm always in Columbia on business but I usually stay with friends because I've never been in a good hotel in Columbia. my friends were out of town this particular night and I forgot to tell them I would be in town and would need there key so therefore I had to find somewhere to lay my head for the... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Thank you for choosing us. We appreciate your business. My staff takes pride in making sure each guest has a wonderful stay. Amber Lynn and Meka are valued members of my staff and I know how lucky I am to have them. My I say I'm glad you friend was out of town on this trip.. When you find you... More 

    Fort Leonard Wood, Missouri
    2 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 3 weeks ago

    Everyone working the front dest from Kimberley, Freida, Amberlin and Ms Erica was a bundle of joy. They all were so genuine with their customer service and not a phony like other places. Shatrice kept my room in order everyday. The entire staff made my stay and welcomed my Soldier who graduated from Basic Training with a big Congratulations. Also,... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Dear Mr. Menry, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

    Rincon, Georgia
    Level Contributor
    89 reviews
    51 hotel reviews
    common_n_hotel_reviews_1bd8 43 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    The hotel building is a bit aged but they've made efforts to keep it in good shape. I'm sure the bulk of the business is from Fort Jackson visitors and the VA hospital patients. Front desk service was fast and polite. My room was plain but decent. This hotel tacks a dollar onto your bill automatically for use of the... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. I assure you that the issues you’ve raised have been addressed, and the appropriate action has been taken. Kinds Regards Sherry Anders General Manager http://www.tripadvisor.com/ShowUserReviews-g54184-d103232-r268262424-Comfort_Inn_Ft_Jackson_Maingate-Columbia_South_Carolina.html# More 

    Garner
    Level Contributor
    11 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed June 25, 2015

    We booked two nights & were inadvertently given a key to an already occupied room. Staff was very apologetic (mistakes can be made & they were busy) but without us even complaining they made one night free for us! Very convenient to Ft. Jackson (seeing our daughter off as she deployed to Afghanistan), restaurants nearby and on a main route... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Thank you for your comments concerning my hotel and staff. They take pride in making sure each guest has an enjoyable stay. Please tell your daughter how much we appreciate her service. We look forward to see you on her return trip home. Thank you and we appreciate your business. Sherry Anders General Manager More 

    Apex, North Carolina
    2 reviews
    5 of 5 stars Reviewed June 17, 2015

    It is all about Customer Service, and in my opinion " Kimberly should be the poster lady for Comfort Inn & Suites." While visiting Columbia, South Carolina on June 15, 2015 I decided to stay at the Comfort Inn & Suites 7337 Garners Ferry Road. As I entered the hotel and walked toward the check-in-counter, the receptionist (Kimberly) said "... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Mr. King, your correct when you stated my staff is customer services minded. They are and I feel very lucky to have Kimberly as a member of my staff. The hotel is defined by several aspects and the most important in my mind is customer service. We have also been making updates to the hotel itself and continue to do... More 

    Level Contributor
    8 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed April 27, 2015

    Took a weekend trip to visit the zoo and stayed here. check in was quick and easy. Room was okay, nothing fancy. Beds were comfy. Bathroom sink was angled down in our room so things kept falling off. Also, saw 2 bugs in room. Breakfast was decent for it being free.

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. I assure you that the issues you’ve raised have been addressed, and the appropriate action has been taken. Kinds Regards Sherry Anders General Manager More 

    London, Canada
    Level Contributor
    13 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    4 of 5 stars Reviewed April 21, 2015

    We stopped at this hotel on route from Toronto to Orlando for one night. It was a quick stay, but we were satisfied. There were five of us travelling, three adults and two children, and we took the two queen plus pull-out room. The cost was reasonable. The room was spacious and clean. The two queen beds were comfortable. The... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

    Baltimore, Maryland
    1 review
    5 of 5 stars Reviewed April 15, 2015

    We don't usually expect much from pet-friendly hotels, but Comfort Inn in Columbia SC was a wonderful surprise. So very nice and clean and friendly! The sheets smelled so fresh, the bedding was so very comfy, and the staff so very friendly - we were delighted. To wake up and find breakfast waiting in dining room was a huge bonus,... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

    Easley, South Carolina
    Level Contributor
    14 reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    5 of 5 stars Reviewed April 12, 2015

    The beds were so comfortable as well as the pillows. Everyone was so nice but the lady in the breakfast room was WONDERFUL!! She just made our breakfast experience even better and the selection of food was great too. I guess if I had any complaints it would be that the sleeper sofa needed to be replaced because it had... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

    Richmond, Virginia
    Level Contributor
    58 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 35 helpful votes
    4 of 5 stars Reviewed April 11, 2015

    We visited the Fort Jackson area to attend our daughter's graduation from basic training. The hotel is at exit 10 off I-77. Graduation is off exit 15. The hotel is very convenient to the interstate. It is a small 3-story unit with free snacks, cookies, breakfast, internet, treadmills and pool. The pool had a small outside porch where my husband... More 

    Was this review helpful? Yes
    Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

    We appreciate you kind comments concerning my hotel and staff. We have strive to make each guest have a wonderful experience when they stay with us. My hopes are that if your in the Columbia are you come and stay with us again. Kinds Regards, Sherry Anders General Manager Comfort Inn & Suites, Fort Jackson Main Gate Columbia, SC More 

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