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Comfort Inn Ft. Jackson Maingate

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7337 Garner's Ferry Rd., Columbia, SC 29209-2110
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1 room 1 guest
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Comfort Inn Ft. Jackson Maingate
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87 Reviews from our TripAdvisor Community

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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (28)
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Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

There are closer hotels to Downtown Columbia than this property. There are even closer Comfort Inns. Nevertheless, this is my "Go To" hotel there. The difference between the peddler and the pro is that when there is a problem, one cannot find the peddler. On the off chance one encounters an issue with these folks, your satisfaction is their only... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you so much for your wonderful comments concerning my hotel and staff. We take pride and making sure each guest has a wonderful. It was truly a pleasure serving you. We hope to see you again if your in the Columbia area. Sherry Anders General Manager More 

Columbia, South Carolina
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My air conditioner failed when the temperature was over 100. Went to Comfort Inn for four days, the front desk people were very helpful as was everybody else we encountered at this hotel. Due to the extreme heat, I spent many hours enjoying their enclosed pool. Everything was clean & breakfast was very satisfactory. Will stay here again if the... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you so much for your kind comments concerning our hotel. The staff takes pride in their jobs and tries to make sure each guest has a wonderful stay. Yes the temperatures has driven all of us to seek the cool. I hope your AC is fixed and everything is going fine with you. Remember were here if you need... More 

Greenville, South Carolina
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 26, 2015

I'm always in Columbia on business but I usually stay with friends because I've never been in a good hotel in Columbia. my friends were out of town this particular night and I forgot to tell them I would be in town and would need there key so therefore I had to find somewhere to lay my head for the... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for choosing us. We appreciate your business. My staff takes pride in making sure each guest has a wonderful stay. Amber Lynn and Meka are valued members of my staff and I know how lucky I am to have them. My I say I'm glad you friend was out of town on this trip.. When you find you... More 

Fort Leonard Wood, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

Everyone working the front dest from Kimberley, Freida, Amberlin and Ms Erica was a bundle of joy. They all were so genuine with their customer service and not a phony like other places. Shatrice kept my room in order everyday. The entire staff made my stay and welcomed my Soldier who graduated from Basic Training with a big Congratulations. Also,... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Dear Mr. Menry, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Rincon, Georgia
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 4, 2015

The hotel building is a bit aged but they've made efforts to keep it in good shape. I'm sure the bulk of the business is from Fort Jackson visitors and the VA hospital patients. Front desk service was fast and polite. My room was plain but decent. This hotel tacks a dollar onto your bill automatically for use of the... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. I assure you that the issues you’ve raised have been addressed, and the appropriate action has been taken. Kinds Regards Sherry Anders General Manager http://www.tripadvisor.com/ShowUserReviews-g54184-d103232-r268262424-Comfort_Inn_Ft_Jackson_Maingate-Columbia_South_Carolina.html# More 

Garner
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2015

We booked two nights & were inadvertently given a key to an already occupied room. Staff was very apologetic (mistakes can be made & they were busy) but without us even complaining they made one night free for us! Very convenient to Ft. Jackson (seeing our daughter off as she deployed to Afghanistan), restaurants nearby and on a main route... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your comments concerning my hotel and staff. They take pride in making sure each guest has an enjoyable stay. Please tell your daughter how much we appreciate her service. We look forward to see you on her return trip home. Thank you and we appreciate your business. Sherry Anders General Manager More 

Apex, North Carolina
2 reviews
5 of 5 stars Reviewed June 17, 2015

It is all about Customer Service, and in my opinion " Kimberly should be the poster lady for Comfort Inn & Suites." While visiting Columbia, South Carolina on June 15, 2015 I decided to stay at the Comfort Inn & Suites 7337 Garners Ferry Road. As I entered the hotel and walked toward the check-in-counter, the receptionist (Kimberly) said "... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Mr. King, your correct when you stated my staff is customer services minded. They are and I feel very lucky to have Kimberly as a member of my staff. The hotel is defined by several aspects and the most important in my mind is customer service. We have also been making updates to the hotel itself and continue to do... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 27, 2015

Took a weekend trip to visit the zoo and stayed here. check in was quick and easy. Room was okay, nothing fancy. Beds were comfy. Bathroom sink was angled down in our room so things kept falling off. Also, saw 2 bugs in room. Breakfast was decent for it being free.

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. I assure you that the issues you’ve raised have been addressed, and the appropriate action has been taken. Kinds Regards Sherry Anders General Manager More 

London, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stopped at this hotel on route from Toronto to Orlando for one night. It was a quick stay, but we were satisfied. There were five of us travelling, three adults and two children, and we took the two queen plus pull-out room. The cost was reasonable. The room was spacious and clean. The two queen beds were comfortable. The... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed April 15, 2015

We don't usually expect much from pet-friendly hotels, but Comfort Inn in Columbia SC was a wonderful surprise. So very nice and clean and friendly! The sheets smelled so fresh, the bedding was so very comfy, and the staff so very friendly - we were delighted. To wake up and find breakfast waiting in dining room was a huge bonus,... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

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