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Comfort Inn Ft. Jackson Maingate

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7337 Garner's Ferry Rd., Columbia, SC 29209-2110
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Comfort Inn Ft. Jackson Maingate
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Comfort Inn Ft. Jackson Maingate
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Garner
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked two nights & were inadvertently given a key to an already occupied room. Staff was very apologetic (mistakes can be made & they were busy) but without us even complaining they made one night free for us! Very convenient to Ft. Jackson (seeing our daughter off as she deployed to Afghanistan), restaurants nearby and on a main route... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your comments concerning my hotel and staff. They take pride in making sure each guest has an enjoyable stay. Please tell your daughter how much we appreciate her service. We look forward to see you on her return trip home. Thank you and we appreciate your business. Sherry Anders General Manager More 

Apex, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It is all about Customer Service, and in my opinion " Kimberly should be the poster lady for Comfort Inn & Suites." While visiting Columbia, South Carolina on June 15, 2015 I decided to stay at the Comfort Inn & Suites 7337 Garners Ferry Road. As I entered the hotel and walked toward the check-in-counter, the receptionist (Kimberly) said "... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Mr. King, your correct when you stated my staff is customer services minded. They are and I feel very lucky to have Kimberly as a member of my staff. The hotel is defined by several aspects and the most important in my mind is customer service. We have also been making updates to the hotel itself and continue to do... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 27, 2015

Took a weekend trip to visit the zoo and stayed here. check in was quick and easy. Room was okay, nothing fancy. Beds were comfy. Bathroom sink was angled down in our room so things kept falling off. Also, saw 2 bugs in room. Breakfast was decent for it being free.

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. I assure you that the issues you’ve raised have been addressed, and the appropriate action has been taken. Kinds Regards Sherry Anders General Manager More 

London, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stopped at this hotel on route from Toronto to Orlando for one night. It was a quick stay, but we were satisfied. There were five of us travelling, three adults and two children, and we took the two queen plus pull-out room. The cost was reasonable. The room was spacious and clean. The two queen beds were comfortable. The... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed April 15, 2015

We don't usually expect much from pet-friendly hotels, but Comfort Inn in Columbia SC was a wonderful surprise. So very nice and clean and friendly! The sheets smelled so fresh, the bedding was so very comfy, and the staff so very friendly - we were delighted. To wake up and find breakfast waiting in dining room was a huge bonus,... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

Easley, South Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 12, 2015

The beds were so comfortable as well as the pillows. Everyone was so nice but the lady in the breakfast room was WONDERFUL!! She just made our breakfast experience even better and the selection of food was great too. I guess if I had any complaints it would be that the sleeper sofa needed to be replaced because it had... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Thank you for your kind comments concerning my hotel and staff. Each member of my staff works hard to make sure every guest as a wonderful experience when they stay here. We appreciate your business and if your in the Columbia area I hope you come back to see us. Sincerely, Sherry Anders General Manager Comfort Inn & Suites, Fort... More 

Richmond, Virginia
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 11, 2015

We visited the Fort Jackson area to attend our daughter's graduation from basic training. The hotel is at exit 10 off I-77. Graduation is off exit 15. The hotel is very convenient to the interstate. It is a small 3-story unit with free snacks, cookies, breakfast, internet, treadmills and pool. The pool had a small outside porch where my husband... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

We appreciate you kind comments concerning my hotel and staff. We have strive to make each guest have a wonderful experience when they stay with us. My hopes are that if your in the Columbia are you come and stay with us again. Kinds Regards, Sherry Anders General Manager Comfort Inn & Suites, Fort Jackson Main Gate Columbia, SC More 

Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

We just needed to get off the road for a few hours. Staff at front desk were nice. The room itself was dated and you could hear people talking from the room next door. Bed was good though. Don't know about the breakfast we left early the next day What I really objected to was being drilled for $25.00 for... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

Despite what guest may think, we do have to spend extra time in rooms that have pets in them. All guest do not take care of their pets the same way, which means that extra precautions have to be made in each of the rooms that do have a pet in them. Our charge is lower than other hotels who... More 

WOODBRIDGE
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 10, 2015

Hotel was very clean and awesome staff members. My room was a king size bed and the bed/pillows felt like the way clouds look.. I will always stay at this hotel when in that location area. NOW: the breakfast was GREAT but I would suggest that Comfort Inn & Suites-FT Jackson Main Gate look into purchasing a higher grade of... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

I can appreciate your feeling for Amber Lynn. She is a wonderful girl and I feel very lucky to have her as a member of my staff. I appreciate your kind comments concerning my hotel. My staff strives to make each guest has a wonderful stay so that they may tell their friends about us. I hope the next time... More 

Southington
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 23, 2015 via mobile

We came to Comfort Inn because we had checked into another hotel in the area and were very displeased with the room so came here because most of the reviews were quite positive. I was surprised that there were any negative reviews. I checked them out and several were concerned with refunds. The room was immaculate and well equipped. There... More 

Was this review helpful? Yes
Sherry A, General Manager at Comfort Inn Ft. Jackson Maingate, responded to this review

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Thank you for your... More 

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