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Extended Stay America - Columbia - Ft. Jackson

2.0 of 5
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5430 Forest Drive, Columbia, SC 29206
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Extended Stay America - Columbia - Ft. Jackson
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Ranked #71 of 93 Hotels in Columbia
A recent review
4 of 5 stars Reviewed November 10, 2014
Paynma
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58 Reviews from our TripAdvisor Community

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    17
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22
5
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Columbia - Ft. Jackson
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

Staying at Extended Stay America was nice and pleasant experience. Was in a great very safe location, staff was ok. Very good for the price. I was impressed. Will definitely stay again if i'm in the area.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. It is great to read that you appreciated our safe location and our affordable rates. The staff and I are proud to read that you were impressed. Thank you again for your review. We look... More 

1 review
1 of 5 stars Reviewed October 24, 2014 via mobile

The rooms are really dirty yellow stians everywhere on the bed and bed sheet they suck dont stay in hotel really dirty rooms the staff dont care when u asked them to clean it they said ok but never showed up to the room I asked many times still no one

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed October 19, 2014

would not stay here again .Staff was nice. Room was not sufficient. Stains on carpet and bedding. Smelled of smoke despite having a bone smoking room. Party in next room until 200 am with nothing being done about inappropriate behavior. Close to destination which was a plus .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the service you received from our staff; however, we apologize that your room was not up to the standards that we expect from our staff. Your comments were reviewed by the staff, and we will make sure the experience... More 

Schenectady, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 12, 2014

Spent two weeks visiting our recently transplanted son and his wife and their 3 mos old daughter. Knew we'd be with them mostly and simply needed a clean and secure room with a kitchenette. This worked for us. Not fancy but quite adequate and in the middle of lots of restaurant options. Decent value for the price.

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Alhambra
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 10, 2014

Good accommodation's, Fort Jackson is just over the bridge & if ur on a budget like I was! This place is right next 2 a Shopping Mall that has a Walmart, & a Dollar Tree. Restaurants as well like Subway, Sonic, McDonald's, Golden Carral etc. Great Trip!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay with us. We are glad to know that our location was so convenient for your needs, and that our hotel fit your budget. Thank you again for your review. We look forward to seeing you in the future, should your... More 

Richmond Hill, Georgia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 31, 2014 via mobile

We just moved to Columbia, and our new apartment is not ready for another week. Extended stay was in our budget for the week we needed a roof over our heads. Front desk woman was very friendly. Our room was very dirty, and my two year olds feet have been black everyday from the dirt on the floor. Luckily we... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read that your room had such severe cleanliness issues. Please accept my apology. In response to your feedback, I have met with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I am... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 11, 2014 via mobile

Conveniently located off interstate. Has shopping center, fast food restaurants , and Walmart all in the same location. It was a bit difficult to find because it is behind the shopping center. Check in was very fast. Has elevators. Rooms were decent but a bit outdated. Clean for the most part. Can't complain about the cleanliness. Kitchen was equipped with... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location, your clean room and your fully equipped kitchen. Still, I apologize that you found your room to be a bit outdated. Your comments will be useful as we continue to improve our guest experience. Thank you... More 

West Dennis, Massachusetts
2 reviews
5 of 5 stars Reviewed May 28, 2014

This is one of the best places I stay. The price was excellent. I highly recommend it. Staff was friendly pleasant and very helpful. Located near everything you would need, ad Fort Jackson was right across the highway.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Joe - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service our staff provided and our hotel's location. We hope to see you again soon. More 

Marshall, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 25, 2014

Making a reservation at Extended Stay online or at this location apparently doesn't matter. I have stay at this location 7 times in the past 20 months for the US Army. Every time I've made a reservation and arrived there is a problem. This last stay, I booked online 4 1/2 months out from my stay. I arrived to a... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

David - Thank you for your recent review of your stay. I sincerely apologize for the booking and maintenance issues that you have experienced during your stay with us. In response to your feedback, I will meet with the staff to review our maintenance policies and reservations policy to ensure your experience is not repeated. Your feedback is very important... More 

Hudson, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2014

We came for a graduation at Ft. Jackson. As far as location, excellent, right across the road from the base. In appearance it looks good, however it was far from clean. The outside of the fridge, the counters and table were grimy. The table was polished and shiny over filth. We took hot soapy water on a cleaning cloth and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am retraining the housekeeper who cleaned your room. Thank you very much for providing us with your feedback. We hope that you will give us... More 

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