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Extended Stay America - Columbia - Ft. Jackson

2.0 of 5
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5430 Forest Drive, Columbia, SC 29206
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Extended Stay America - Columbia - Ft. Jackson
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Ranked #65 of 93 Hotels in Columbia
A recent review
3 of 5 stars Reviewed April 16, 2015
Denise J Goose Creek, South Carolina
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55 reviews from our community

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    8
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    15
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20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Southbury, Connecticut
Top Contributor
80 reviews 80 reviews
5 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have been an avid traveler for a number of years and have had the opportunity to experience quality lodging experiences as well as poor ones. This one, Extended Stay America, in Columbia, SC at Ft. Jackson has redefined "crummy." There was absolutely nothing satisfying about this experience. Check-in was a nightmare. It took close to 1/2 hour to check... More 

Was this review helpful? Yes 1
Goose Creek, South Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2015

The elevator was broke and my room was on the third floor. When I checked in I asked for a room on a lower floor but she assured me there was an elevator, not to worry. I had a lot of things to carry in and out that I ended up toting up and down the stairs, in the rain,... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance issues with our elevator. I can assure that we took immediate action on fixing the problem. In response to your feedback, I had a service out immediately to fix. I really appreciate you bringing this to our attention.... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2015

It started off with requesting a non smoking room that smelled like smoke when you entered.Smoke detector was hanging from the ceiling. I was awakened by a bite of some sort around four something to five am this morning. I had fallen asleep on top of the covers I had sprayed with Lysol earlier. So before I got under the... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your recent stay with us. The service you received during your stay will not be tolerated at my property, and I would like to personally apologize for all of the inconveniences you experienced during your stay. I... More 

Fayetteville, North Carolina
1 review
1 of 5 stars Reviewed February 19, 2015

well lets see i am 70 yrs old and have stayed in many many motels around the world, and i have to say this room was the more nasty room i have ever stayed in. first walking in lobby the dress of desk clerk , at firs thought she was one of the room cleaners, not dress code i am... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that my front desk staff did not provide superior service and that you experienced cleanliness issues in your room. Please accept my apology. In response to your feedback, I am sharing your comments with my housekeeping staff, and I will have a serious... More 

1 review
4 of 5 stars Reviewed January 28, 2015

I was looking for something close to fpFort Jackson. This hotel is 3, maybe 4 minutes from the base gate. That was OUTSTANDING! It was hard to find the hotel, even with GPS so here is my advice.. Just enter the mall and it is next to the Sams club. All you need to know. Every morning I was received... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

William - Thank you for posting such a wonderful review. It's great to hear that you enjoyed our amenities and the service we were able to provide to you. We're happy to hear it was exactly what you expected from us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 30, 2014

I was here for my husbands graduation at Fort Jackson. The drive to the post was so convenient. But for the hotel; the bathtub was dirty it had hair in it from the last guest, the kitchen floors were sticky and there wasn't any kitchen supplies to make food with and the microwave was very dirty and gross, there was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this does not continue in the future. As well, I am sorry to hear that you had... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 14, 2014

We came to my son's graduation at Fort Jackson. I was embarrassed to show him our room. The kitchen was dirty and the bathroom was gross. Not sure if they even have maid service! I couldn't even use the tub for a bath only shower after cleaning it. No washcloths no coffee maker. Absolutely nothing! Walls are paper thin and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read that your room had such severe cleanliness issues. Please accept my apology. In response to your feedback, I have met with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. In regards to daily... More 

1 review
4 of 5 stars Reviewed November 10, 2014

Staying at Extended Stay America was nice and pleasant experience. Was in a great very safe location, staff was ok. Very good for the price. I was impressed. Will definitely stay again if i'm in the area.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. It is great to read that you appreciated our safe location and our affordable rates. The staff and I are proud to read that you were impressed. Thank you again for your review. We look... More 

1 review
1 of 5 stars Reviewed October 24, 2014 via mobile

The rooms are really dirty yellow stians everywhere on the bed and bed sheet they suck dont stay in hotel really dirty rooms the staff dont care when u asked them to clean it they said ok but never showed up to the room I asked many times still no one

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1 review
1 of 5 stars Reviewed October 19, 2014

would not stay here again .Staff was nice. Room was not sufficient. Stains on carpet and bedding. Smelled of smoke despite having a bone smoking room. Party in next room until 200 am with nothing being done about inappropriate behavior. Close to destination which was a plus .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the service you received from our staff; however, we apologize that your room was not up to the standards that we expect from our staff. Your comments were reviewed by the staff, and we will make sure the experience... More 

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