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Extended Stay America - Columbia - Ft. Jackson

2.0 of 5
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5430 Forest Drive, Columbia, SC 29206
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Extended Stay America - Columbia - Ft. Jackson
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Ranked #71 of 93 Hotels in Columbia
A recent review
3 of 5 stars Reviewed April 16, 2015
Denise J Goose Creek, South Carolina
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58 Reviews from our TripAdvisor Community

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22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Columbia, South Carolina
Level Contributor
12 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

My family (wife and 18 month old daughter) and I lived in this hotel for three weeks while my house was being renovated. It is in a very convenient location but quality lacks. Firstly, the rooms were small in my opinion. There was probably only 20 channels to watch on the TV. The carpet felt sticky and dirty. Other than... More 

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everywhere, USA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel needs alot of updating and CLEANING . I had to clean the room before we unpacked anything, too bad we didn't have a vacuum cleaner for the animal hair that greeted us when we walked in. You can see light under the door when you wake up, and wonder how many insects came in during the night. The... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 7, 2015 via mobile

Traveled clear across country to find dirty tub with the tub spout filling off, dirty vents in bathroom. This place looks badly kept, all the furniture has not been cleaned, I took some photos and took to the person at the desk and she apologized but by the looks of the stains on the bed pillow case told me that... More 

Was this review helpful? Yes 2
Southbury, Connecticut
Level Contributor
84 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 stars Reviewed May 25, 2015

I have been an avid traveler for a number of years and have had the opportunity to experience quality lodging experiences as well as poor ones. This one, Extended Stay America, in Columbia, SC at Ft. Jackson has redefined "crummy." There was absolutely nothing satisfying about this experience. Check-in was a nightmare. It took close to 1/2 hour to check... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally response. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. I also apologize that our amenities were not what you expected. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s... More 

Goose Creek, South Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 16, 2015

The elevator was broke and my room was on the third floor. When I checked in I asked for a room on a lower floor but she assured me there was an elevator, not to worry. I had a lot of things to carry in and out that I ended up toting up and down the stairs, in the rain,... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance issues with our elevator. I can assure that we took immediate action on fixing the problem. In response to your feedback, I had a service out immediately to fix. I really appreciate you bringing this to our attention.... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 14, 2015

It started off with requesting a non smoking room that smelled like smoke when you entered.Smoke detector was hanging from the ceiling. I was awakened by a bite of some sort around four something to five am this morning. I had fallen asleep on top of the covers I had sprayed with Lysol earlier. So before I got under the... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your recent stay with us. The service you received during your stay will not be tolerated at my property, and I would like to personally apologize for all of the inconveniences you experienced during your stay. I... More 

Fayetteville, North Carolina
Level Contributor
1 review
1 of 5 stars Reviewed February 19, 2015

well lets see i am 70 yrs old and have stayed in many many motels around the world, and i have to say this room was the more nasty room i have ever stayed in. first walking in lobby the dress of desk clerk , at firs thought she was one of the room cleaners, not dress code i am... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that my front desk staff did not provide superior service and that you experienced cleanliness issues in your room. Please accept my apology. In response to your feedback, I am sharing your comments with my housekeeping staff, and I will have a serious... More 

1 review
4 of 5 stars Reviewed January 28, 2015

I was looking for something close to fpFort Jackson. This hotel is 3, maybe 4 minutes from the base gate. That was OUTSTANDING! It was hard to find the hotel, even with GPS so here is my advice.. Just enter the mall and it is next to the Sams club. All you need to know. Every morning I was received... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

William - Thank you for posting such a wonderful review. It's great to hear that you enjoyed our amenities and the service we were able to provide to you. We're happy to hear it was exactly what you expected from us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2014

I was here for my husbands graduation at Fort Jackson. The drive to the post was so convenient. But for the hotel; the bathtub was dirty it had hair in it from the last guest, the kitchen floors were sticky and there wasn't any kitchen supplies to make food with and the microwave was very dirty and gross, there was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this does not continue in the future. As well, I am sorry to hear that you had... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 14, 2014

We came to my son's graduation at Fort Jackson. I was embarrassed to show him our room. The kitchen was dirty and the bathroom was gross. Not sure if they even have maid service! I couldn't even use the tub for a bath only shower after cleaning it. No washcloths no coffee maker. Absolutely nothing! Walls are paper thin and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read that your room had such severe cleanliness issues. Please accept my apology. In response to your feedback, I have met with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. In regards to daily... More 

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