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All 92 Columbia hotels

Extended Stay America - Columbia - West

2.0 of 5 Hotel   |   450 Gracern Rd, Columbia, SC 29210
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Extended Stay America - Columbia - West
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Ranked #62 of 92 hotels in Columbia
  • Overview
  • Reviews (37)
  • Photos (10)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (11)
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Write a Review

37 people have reviewed this hotel

Traveler rating
    4
    8
    3
    4
    18
See reviews for
3
6
8
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 16, 2014

I have thoroughly enjoyed my stay. I'm relocating and I have been here since the end of Jan, 2014. The manager and staff will do whatever they can to make your stay enjoyable. I will be staying again whenever the need presents itself.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Darlene - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay has been enjoyable. We would like to thank you again for posting your review and look forward to welcoming you back in the future! More

1 review
3 of 5 stars Reviewed May 30, 2014

Staff treated me great. They give long term and weekly guest 1st floor rooms. I stayed weekly for 7 months and they responded to any feedback with efforts to improve motel. This is not a new hotel. It is a cheap motel that is being updated. Staff is loyal and care about the quality of your stay and appearance of... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about the staff. I am so please to know that have being treated well. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More

Dublin, NC
2 reviews
5 of 5 stars Reviewed May 27, 2014

FIrst of all, I tend to look for the best in people & situations. I stay there ALL the time! I am VERY HAPPY with ESA. WIth that being said, the staff at West Columbia have been marvelous in getting me checked in so I may proceed on to work! They are very professional, polite in their interactions, respectful and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Janice - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with such great service. We all truly enjoyed having you visit our hotel, and are glad that we were able to attend to all of your needs. Thank you again for your... More

Columbia, South Carolina
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2014

Floor was filthy the entire stay. There were noises (alarms) across the street, zoo maybe? kept going off at night; there was no and I repeat no room service the entire stay (4 nights) - I even asked once at night and gone the next day and came back still hadn't cleaned. I had reserved the following week but decided... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our bedding options and lobby are greatly appreciated and... More

MATHEWS
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 12, 2014 via mobile

I had to make an emergency trip to Columbia and the places I normally stay were not available. In one word this place is a " DUMP". The staff is RUDE , rooms are old , dirty and smell. Breakfast to go is like 3 pre- packaged muffins and a pot of coffee :( The outside is a mess ,... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Helen - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of customer service and cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with our... More

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2014

This is a very clean and comfortable hotel. The staff is excellent in keeping the grounds and rooms and common areas very clean and safe. The area is very safe for women travelers who might be on job contracts and stay alone. The staff is all helpful and friendly and I have felt at home since I have been staying... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay! Once again thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

Queensbury
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 23, 2013

While I knew I shouldn't expect too much from a $50 a night hotel, this property was one of the worst hotels I have ever stayed at. The room was dirty, appliances were stained and rusted and there were remnants of old, dried up soap bars on a ledge in the shower. The paper thin walls were made worse by... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the bathroom condition is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to revisit our training on bathroom cleanliness. Thank you for sharing your experience with us. If you would... More

Dillon, South Carolina
1 review
5 of 5 stars Reviewed October 22, 2013

My stay with the EXTENDED STAY AMERICA - COLUMBIA - WEST has always been a very plesant stay for me. David and Kim are 2 of the neciest people you could have waiting on you. They have always made me feel very welcomed in their Hotel. I go to Columbia at least once a month ,there is know other place... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Dottie - Thank you for your wonderful review of our property. I am glad to read that you were pleased with our staff and location. it is great to know that you felt welcome and at home during your stay at our hotel. Thank you again for posting your review. I do hope that you will return to our hotel,... More

Kailua, Hawaii
1 review
4 of 5 stars Reviewed September 25, 2013

Motel was quiet and suited my needs perfectly. Good value for the money. Staff was very nice and friendly. It was what I expected for the price. The manager was as helpful as he could be. I will stay there again if in Columbia.

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Columbia - West, responded to this review

Hal - It is so rewarding to read that your stay with us suited your needs perfectly. I truly appreciate your comments regarding our staff and management. It would be our pleasure for you to repeat your experience with us in the future. More

1 review
4 of 5 stars Reviewed September 13, 2013 via mobile

There was a few problems like bad cable and a little noise. But it is a hotel and bound to have a few problems. The staff was friendly and did everything to make me feel at home! I would come and stay again and most of extended stays are reasonable in price. It is way nicer than most of the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I want to thank you for your comments about your stay. We do apologize for the cable and noise issues, but are so glad you felt at home at our hotel. We will be re-checking all of our cable connections to ensure that this is issue is not repeated in the future. Please feel free to contact... More

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Additional Information about Extended Stay America - Columbia - West

Address: 450 Gracern Rd, Columbia, SC 29210
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Columbia - West 2*
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Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West

10 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
120

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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