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Extended Stay America - Columbia - West

2.0 of 5
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450 Gracern Rd, Columbia, SC 29210
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Extended Stay America - Columbia - West
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Ranked #59 of 93 Hotels in Columbia
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44 reviews from our community

Traveler rating
    7
    9
    3
    4
    21
See reviews for
4
6
9
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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North Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Currently staying here and have been here a week. One more week to go because we already paid and can't afford to go elsewhere. No housekeeping in a full week even though we were told it would be on Tuesday and that was on our card with room cards. Started having bug problems first morning when my husband was woken... More 

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Nashua, New Hampshire
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent choice. Nice flat screen TV, quiet rooms, very helpful staff, accommodating. Grab and go breakfast in the morning. I was there on business, supposedly for a few months, hoping to remain at this location. Unfortunately, my company needed me elsewhere. Great price, restaurants in close proximity, good location. what more can you ask for? I do recommend staying here.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such kind comments about our property and staff. We are so very pleased that we were able to meet, if not exceed, all of your expectations. It is always wonderful to hear a guest speak positively about their stay here; we want our property to... More 

Ludlow, Massachusetts
Top Contributor
67 reviews 67 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 14, 2015

Okay, I was starting to get a little nervous after reading some of the reviews. Not to mention the fact that it was around The Masters in nearby Augusta, Ga. and every airplane I was on was jammed. This hotel was a pleasant surprise. I was in room 312. It was clean, fresh sheets and linen, and just as importantly,... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such an honest review regarding our property and our guest services. We appreciate you letting us know that the room had a few issues. Furthermore, we are sorry for any inconveniences that these issues may have caused, but are delighted to read that we provided... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 9, 2015

Hello Travels...I'd like to highly recommend Extended Stay America on Gracern Road Columbia SC to you for a good deal, great hospitality and customer service. We had an exceptional experience during my two recent stays. Three Weeks ago when I stayed at this property~ it was a pleasure and so comforting to have them extend their sympathy to my Mom... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The team and I appreciate your wonderful remarks regarding our staff and hotel. We are extremely pleased to hear that our accommodations were truly a home away from home. It is always rewarding to read that our guests had such a comforting stay with us. Thank you again for sharing your experience with us. We would love to see you... More 

Princeton, West Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 15, 2015

I've stayed here before and the hotel itself is nice and good price in the $60's range. I'm back in Columbia for second time for business and go to check in and was told I cannot stay at this hotel anymore. The last time I stayed here I had to check out early at 9:30pm due to something came up... More 

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Princeton, West Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2015

The only complaint I have is it's hard at first to find the entrance to hotel. Took me awhile driving around to find entrance off a back road behind the Embassy hotel. After I finally found it everything else was fine. Room was nice & clean. Bed was comfortable, not too hard. Heat & air conditioning worked great. Plenty of... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for posting such a great review. We appreciate you letting us know that the entrance is a little difficult to find coming into the property. We are sorry for this issue, but are happy to read that we provided you with a pleasant experience overall. Thank you again for sharing your experience with us. We would love to... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed October 26, 2014

Don't come here!! I travel Extended Stays all over the US!! No elevator! No customer service! I'm on 3rd Floor cause I own a dog yet every hotel wants my dog to be their moscot!! Here I explained I blew out a disc in my back and can't do 3 floors! Dave acted like he was doing me a favor... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that your stay has not being exceptional, the condition of your first room is not our standard, and the delay in receiving dishes is not how our operation should work. Please accept my apology that the location of your room did not meet your... More 

Columbia, South Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 16, 2014

I have thoroughly enjoyed my stay. I'm relocating and I have been here since the end of Jan, 2014. The manager and staff will do whatever they can to make your stay enjoyable. I will be staying again whenever the need presents itself.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Darlene - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay has been enjoyable. We would like to thank you again for posting your review and look forward to welcoming you back in the future! More 

1 review
3 of 5 stars Reviewed May 30, 2014

Staff treated me great. They give long term and weekly guest 1st floor rooms. I stayed weekly for 7 months and they responded to any feedback with efforts to improve motel. This is not a new hotel. It is a cheap motel that is being updated. Staff is loyal and care about the quality of your stay and appearance of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about the staff. I am so please to know that have being treated well. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Dublin, NC
2 reviews
5 of 5 stars Reviewed May 27, 2014

FIrst of all, I tend to look for the best in people & situations. I stay there ALL the time! I am VERY HAPPY with ESA. WIth that being said, the staff at West Columbia have been marvelous in getting me checked in so I may proceed on to work! They are very professional, polite in their interactions, respectful and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Janice - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with such great service. We all truly enjoyed having you visit our hotel, and are glad that we were able to attend to all of your needs. Thank you again for your... More 

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