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Extended Stay America - Columbia - West

2.0 of 5
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450 Gracern Rd, Columbia, SC 29210
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Extended Stay America - Columbia - West
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Ranked #71 of 93 Hotels in Columbia
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40 reviews from our community

Traveler rating
    5
    8
    3
    4
    20
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3
6
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Princeton, West Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've stayed here before and the hotel itself is nice and good price in the $60's range. I'm back in Columbia for second time for business and go to check in and was told I cannot stay at this hotel anymore. The last time I stayed here I had to check out early at 9:30pm due to something came up... More 

Was this review helpful? Yes 1
Princeton, West Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

The only complaint I have is it's hard at first to find the entrance to hotel. Took me awhile driving around to find entrance off a back road behind the Embassy hotel. After I finally found it everything else was fine. Room was nice & clean. Bed was comfortable, not too hard. Heat & air conditioning worked great. Plenty of... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for posting such a great review. We appreciate you letting us know that the entrance is a little difficult to find coming into the property. We are sorry for this issue, but are happy to read that we provided you with a pleasant experience overall. Thank you again for sharing your experience with us. We would love to... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed October 26, 2014

Don't come here!! I travel Extended Stays all over the US!! No elevator! No customer service! I'm on 3rd Floor cause I own a dog yet every hotel wants my dog to be their moscot!! Here I explained I blew out a disc in my back and can't do 3 floors! Dave acted like he was doing me a favor... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that your stay has not being exceptional, the condition of your first room is not our standard, and the delay in receiving dishes is not how our operation should work. Please accept my apology that the location of your room did not meet your... More 

Columbia, South Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 16, 2014

I have thoroughly enjoyed my stay. I'm relocating and I have been here since the end of Jan, 2014. The manager and staff will do whatever they can to make your stay enjoyable. I will be staying again whenever the need presents itself.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Darlene - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay has been enjoyable. We would like to thank you again for posting your review and look forward to welcoming you back in the future! More 

1 review
3 of 5 stars Reviewed May 30, 2014

Staff treated me great. They give long term and weekly guest 1st floor rooms. I stayed weekly for 7 months and they responded to any feedback with efforts to improve motel. This is not a new hotel. It is a cheap motel that is being updated. Staff is loyal and care about the quality of your stay and appearance of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about the staff. I am so please to know that have being treated well. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Dublin, NC
2 reviews
5 of 5 stars Reviewed May 27, 2014

FIrst of all, I tend to look for the best in people & situations. I stay there ALL the time! I am VERY HAPPY with ESA. WIth that being said, the staff at West Columbia have been marvelous in getting me checked in so I may proceed on to work! They are very professional, polite in their interactions, respectful and... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Janice - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with such great service. We all truly enjoyed having you visit our hotel, and are glad that we were able to attend to all of your needs. Thank you again for your... More 

Columbia, South Carolina
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2014

Floor was filthy the entire stay. There were noises (alarms) across the street, zoo maybe? kept going off at night; there was no and I repeat no room service the entire stay (4 nights) - I even asked once at night and gone the next day and came back still hadn't cleaned. I had reserved the following week but decided... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our bedding options and lobby are greatly appreciated and... More 

MATHEWS
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 12, 2014

I had to make an emergency trip to Columbia and the places I normally stay were not available. In one word this place is a " DUMP". The staff is RUDE , rooms are old , dirty and smell. Breakfast to go is like 3 pre- packaged muffins and a pot of coffee :( The outside is a mess ,... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Helen - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of customer service and cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with our... More 

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2014

This is a very clean and comfortable hotel. The staff is excellent in keeping the grounds and rooms and common areas very clean and safe. The area is very safe for women travelers who might be on job contracts and stay alone. The staff is all helpful and friendly and I have felt at home since I have been staying... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay! Once again thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Schroon Lake, New York
Contributor
14 reviews 14 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 23, 2013

While I knew I shouldn't expect too much from a $50 a night hotel, this property was one of the worst hotels I have ever stayed at. The room was dirty, appliances were stained and rusted and there were remnants of old, dried up soap bars on a ledge in the shower. The paper thin walls were made worse by... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the bathroom condition is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to revisit our training on bathroom cleanliness. Thank you for sharing your experience with us. If you would... More 

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