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All 92 Columbia hotels

Extended Stay America - Columbia - West

2.0 of 5 Hotel   |   450 Gracern Rd, Columbia, SC 29210
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Ranked #64 of 92 hotels in Columbia
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34 people have reviewed this hotel

Traveler rating
    2
    8
    2
    4
    18
See reviews for
3
6
7
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Floor was filthy the entire stay. There were noises (alarms) across the street, zoo maybe? kept going off at night; there was no and I repeat no room service the entire stay (4 nights) - I even asked once at night and gone the next day and came back still hadn't cleaned. I had reserved the following week but decided... More

Was this review helpful? Yes
MATHEWS
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

I had to make an emergency trip to Columbia and the places I normally stay were not available. In one word this place is a " DUMP". The staff is RUDE , rooms are old , dirty and smell. Breakfast to go is like 3 pre- packaged muffins and a pot of coffee :( The outside is a mess ,... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Helen - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of customer service and cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with our... More

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2014

This is a very clean and comfortable hotel. The staff is excellent in keeping the grounds and rooms and common areas very clean and safe. The area is very safe for women travelers who might be on job contracts and stay alone. The staff is all helpful and friendly and I have felt at home since I have been staying... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay! Once again thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

Queensbury
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 of 5 stars Reviewed November 23, 2013

While I knew I shouldn't expect too much from a $50 a night hotel, this property was one of the worst hotels I have ever stayed at. The room was dirty, appliances were stained and rusted and there were remnants of old, dried up soap bars on a ledge in the shower. The paper thin walls were made worse by... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the bathroom condition is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to revisit our training on bathroom cleanliness. Thank you for sharing your experience with us. If you would... More

Dillon, South Carolina
1 review
5 of 5 stars Reviewed October 22, 2013

My stay with the EXTENDED STAY AMERICA - COLUMBIA - WEST has always been a very plesant stay for me. David and Kim are 2 of the neciest people you could have waiting on you. They have always made me feel very welcomed in their Hotel. I go to Columbia at least once a month ,there is know other place... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Dottie - Thank you for your wonderful review of our property. I am glad to read that you were pleased with our staff and location. it is great to know that you felt welcome and at home during your stay at our hotel. Thank you again for posting your review. I do hope that you will return to our hotel,... More

Kailua, Hawaii
1 review
4 of 5 stars Reviewed September 25, 2013

Motel was quiet and suited my needs perfectly. Good value for the money. Staff was very nice and friendly. It was what I expected for the price. The manager was as helpful as he could be. I will stay there again if in Columbia.

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Columbia - West, responded to this review

Hal - It is so rewarding to read that your stay with us suited your needs perfectly. I truly appreciate your comments regarding our staff and management. It would be our pleasure for you to repeat your experience with us in the future. More

1 review
4 of 5 stars Reviewed September 13, 2013 via mobile

There was a few problems like bad cable and a little noise. But it is a hotel and bound to have a few problems. The staff was friendly and did everything to make me feel at home! I would come and stay again and most of extended stays are reasonable in price. It is way nicer than most of the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I want to thank you for your comments about your stay. We do apologize for the cable and noise issues, but are so glad you felt at home at our hotel. We will be re-checking all of our cable connections to ensure that this is issue is not repeated in the future. Please feel free to contact... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 9, 2013

When I checked in they said that they didn't have my reservation and that the double rooms were all booked so we were put in separate rooms...Ok BUT...when I got to my room it was infested with fleas and when I changed rooms not only did the next room have fleas as well but had mouse or rat dropping in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. I am very sorry for the level of cleanliness in your rooms. In response to this feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. As well, we have completed a thorough deep clean of your rooms since your departure to ensure guests... More

Mankato, Minnesota, United States
1 review
2 of 5 stars Reviewed April 23, 2013

This place was unclean. I will never stay there again. I believe that the staff wears too many hats and need more assistance so that they can better serve their customers. The laundry room needs to be updated and cleaned. I can not understand how they want people to wash their clothes in those dirty machines. Also the room I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not happy with your stay. Please accept my apologies. Your comments were reviewed by the staff, and we will use it as a training opportunity to make sure your experience is not repeated. We continually work to... More

IRONTON
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 26, 2013

Great value, the staff is friendly and accommodating. The rooms are clean, and most open onto the balcony, instead of a hallway, which is nice. You can open the window and be exposed to a little sunshine when the weather is nice. The rooms are a little small, definitely not meant for a bigger group but probably OK for a... More

Was this review helpful? Yes 2

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Additional Information about Extended Stay America - Columbia - West

Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West
Address: 450 Gracern Rd, Columbia, SC 29210
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #64 of 92 hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Columbia - West 2*
Reservation Options:
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