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All 93 Columbia hotels

Fairfield Inn Columbia Northwest/Harbison

2.5 of 5 Hotel   |   320 Columbiana Drive, Columbia, SC 29212
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71%
Ranked #47 of 93 Hotels in Columbia
A recent review
5 of 5 stars reviewed 1 week ago
Brian M Kenner, United States
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85 reviews from our community

Traveler rating
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    16
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kenner, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stay in Irmo frequently and have tried a number of the hotels in the area. The thing that keeps me coming back to the Fairfield is the customer service. Ashley goes out of her way to ensure the check in process goes smoothly and my room is ready. Special requests are no problem. The property was recently renovated and... More

Was this review helpful? Yes
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you so much for taking your valuable time to let us know about your recent stay. My staff and I very much appreciate your kind words. Please do come back and see us again soon. More

Columbia, South Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is located within walking distance of numerous restaurants and mall. Staff is very friendly and knowledgeable of the area. Ashley at the front desk welcomes you and makes the check-in effortless. Staff as a whole is very helpful and accommodating.

Was this review helpful? Yes
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking your valuable time to make us aware of your recent experience. If I may be of any service to you, please do not hesitate to contact me. More

Doylestown, Pennsylvania
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was in a great location for eating and shopping. It was also a quick easy drive to the University of South Carolina campus. It was very quiet despite being close to the highway. The staff was very friendly. There did however seem to be some confusion as to when breakfast ended. I few of us were told 9:30AM,... More

Was this review helpful? Yes
Jonbell F, General Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your recent stay. I am sincerely sorry to hear of a negative experience at breakfast. I want to assure you, this is not typical service at our hotel, and the matter will be addressed with not only our breakfast help, but our entire staff. If I... More

Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Great location with plenty of restaurants near. Stayed on business for a week and maybe we hit them on a bad week but - staff was friendly and courteous to speak with but got stuck in elevator between floors, front desk clerk did not have on know any emergency numbers or instructions other than call maintenance man who was not... More

Was this review helpful? Yes
Jonbell F, Front Office Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn Columbia Northwest/Harbison. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not... More

Rochester, NY
Top Contributor
57 reviews 57 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 3, 2014

I'm surprised that there are negative reviews for the staff as we had nothing but great things to say about the people we encountered. Ashley, who checked us in could not have been more helpful with a big smile. The room was clean and nicely decorated. Linens and pillows very comfortable. We were only there for one night, but it... More

Was this review helpful? Yes
Jonbell F, Front Office Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on our hotel. We are delighted that your stay with the Fairfield Inn Columbia Northwest/Harbison was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that... More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

First I had to talk to someone about adjusting my rate because I was staying on business with the Federal government. On the day I checked in I was told, "You will have to talk to the manager but he's not here now. He should be here in the morning." Because I was off to work early I called twice... More

Was this review helpful? Yes 1
Jonbell F, Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review and sharing your experience with the Fairfield Inn Columbia Northwest/Harbison. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. You’re a valued customer; everything we... More

Aiken, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 20, 2014 via mobile

Just stayed at this hotel and we were definitely not impressed. Lots of little things that add up to a place we will not go to again or recommend to others. 1) We were asked our business in town - why we were staying there! The clerk said that they had to ask this. This is completely unacceptable behavior that... More

Was this review helpful? Yes 1
Jonbell F, Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Valued Guest, Thank you for taking the time and, sharing your experience with the Fairfield Inn Columbia Northwest/Harbison. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. I apologize on me, and my staff's behalf for asking your business in town. You’re a valued customer; everything we... More

Conway, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed June 17, 2014

Nice hotel with no complaints - very clean. Well located within walking distance to eateries and next to a mall. It is off of I-26 so it makes getting back on the road easy - although a few blocks off so you certainly don't experience any road noise. We stayed on a Friday night with plans to leave early the... More

Was this review helpful? Yes
Jonbell F, Front Office Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Robert, Thank you for taking the time to post a review on tripadvisor for Fairfield Inn Columbia NW/Harbison. We are delighted that your stay with the Fairfield Inn Columbia Northwest/Harbison was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with... More

Mason, Ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 11, 2014

Just a short business trip to Columbia, South Carolina. The hotel in Columbia was clean and typical for a Fairfield Inn. No complaints. Breakfast was good. I didn't have any issues during my stay, and the staff was friendly.

Was this review helpful? Yes
Jonbell F, Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Jordan, Thank you for taking the time to post a review on tripadvisor for Fairfield Inn Columbia NW/Harbison. We are delighted that your stay with the Fairfield Inn Columbia Northwest/Harbison was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with... More

Columbia KY
Top Contributor
86 reviews 86 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 1, 2014

My wife and I stayed here recently while passing through Columbia, and we were somewhat disappointed. When we arrived, there was only one person on duty, and she was on the phone. We were tired and ready to relax, however the phone call lasted longer and longer. The hotel was clean, however the bed linens do not seem up to... More

Was this review helpful? Yes
Jonbell F, Front Office Manager at Fairfield Inn Columbia Northwest/Harbison, responded to this review

Dear Barry, Thank you for taking the time and, sharing your experience with the Fairfield Inn Columbia Northwest/Harbison. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you... More

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Additional Information about Fairfield Inn Columbia Northwest/Harbison

Address: 320 Columbiana Drive, Columbia, SC 29212
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Columbia Northwest/Harbison 2.5*
Number of rooms: 84
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Also Known As:
Fairfield Inn Columbia Northwest/Harbison Hotel Columbia
Fairfield Columbia
Columbia Fairfield Inn

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