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All 93 Columbia hotels

Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

2.5 of 5 Motel   |   7329 Garners Ferry Road, Columbia, SC 29209
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Ranked #21 of 93 Hotels in Columbia
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Dottie Y
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126 reviews from our community

Traveler rating
    69
    32
    13
    7
    5
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36
21
14
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed one night with my family. All night long there were people yelling and carrying on so little to no sleep for my family and me. Then the next morning we go down for breakfast and we get down there at around 9:20 and they have already started putting away some items of breakfast and put away ingredients to... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon checking in, two hours early, I was greeted warmly by Tamara. Indicating to her that I wad suffering from a severe migraine headache, she made certain to provide me with a room on the top floor, away from the noise of the streets and elevators. I am extremely grateful for that. The room was very comfortable and I slept... More

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Columbia, South Carolina
1 review
4 of 5 stars Reviewed August 16, 2014

Our server Ashley is great! Always really attentive to what we need. She always gives us service with a smile. As soon as she was hired, there was a dramatic upgrade in the service! The hotel is clean and really quiet. Very receptive to military.

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Huntington, West Virginia, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 2, 2014

We got a late start on our trip home. Booked HI as a place to stay over as part of a long drive with three kids. I called three times to let the hotel know we were arriving very late - there was never any answer. I had to call the national reservation line who emailed the hotel. Arrived in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Bex R, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Altoona, Pennsylvania
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 31, 2014

We stopped at this Holiday Inn as a halfway point between Orlando and central PA. The facility was easy to find off I-77, the parking lot was very well lit, but the parking spaces are very tight and narrow. The staff was polite and very easy to work with - probably the best feature of this property. The cost for... More

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Brookfield, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

My husband was attending school at Fort Jackson for a month and we (myself and my two daughters) were able to accompany him due to some medical reasons with our youngest daughter. We were so impressed with how clean the hotel was. After our first night, the General Manager offered to upgrade our room with two beds. We were put... More

Was this review helpful? Yes 1
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you so much for writing this awesome review!! We greatly appreciate you staying with us. We enjoyed you and the kids staying with us, blessing us with your amazing spirits every day. We look forward to you staying with us in the future. Thank you and we hope you all stay with us in the future. Have an awesome... More

Medina, Ohio
Top Contributor
80 reviews 80 reviews
49 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 12, 2014

On our way to HHI from Ohio, we had a reservation made through Travelocity for a hotel in Beaufort SC. At 10am at night, we decided to call to be sure they had it and to let them know that we wouldn't be in until midnight. They didn't even have our reservation! Further, they were completely sold out! Called Travelocity... More

Was this review helpful? Yes 1
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

We are elated that you chose to stay with us. Thank you for writing this review and we look forward to you staying with us in the future. Hope the rest of your summer is awesome! More

1 review
4 of 5 stars Reviewed July 8, 2014

Stayed here for two days and wished it was longer. Staff was impeccable especially Kacie Ray, went way above any thing we have ever experienced. I would recommend you stay here over any properties in near Fort Jackson i by far.

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MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you for staying with us. We are elated that you enjoyed your stay. We look forward to you all staying with us in the future. Have an awesome summer! More

Lynchburg, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 30, 2014

BUSINESS TRAVELER ALERT: This specific hotel has a policy to charge full-price for an unused room with prior evening or day-of cancellations. I and my traveling associate are IHG members and booked rooms at this hotel in May. The afternoon of our arrival we had to change hotels and called this hotel to notify them. The desk clerk required only... More

Was this review helpful? Yes 2
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you for taking the time to review our property. We do understand your frustration with the cancellation policy but it is pretty standard in most branded hotels. We do our best to avoid situations like this by making the cancellation policy as clear as possible at the time of booking and through email confirmations. We also try very hard... More

1 review
5 of 5 stars Reviewed June 26, 2014

The service was great especially from Kacie Ray she was very polite and always had a smile on her face. The cleanliness was great to I always came home to a clean room. The overall staff was very friendly and approachable. Will definitely be staying at this hotel when I visit the Columbia fort jackson area again.

Was this review helpful? Yes
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you very much for taking the time to review our hotel. We are excited to hear that Kacie Ray was able to provide excellent service along with the rest of the staff. Please do keep us in mind for your future visits to Columbia. More

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Additional Information about Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

Address: 7329 Garners Ferry Road, Columbia, SC 29209
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbia-Fort Jackson 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Columbia-Fort Jackson
Holiday Inn Columbia
Holiday Inn Express Columbia
Columbia Holiday Inn

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