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All 93 Columbia hotels

Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

2.5 of 5 Motel   |   7329 Garners Ferry Road, Columbia, SC 29209
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Ranked #23 of 93 Hotels in Columbia
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
JoeRup Dania Beach, Florida
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132 reviews from our community

Traveler rating
    71
    33
    15
    7
    6
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36
22
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dania Beach, Florida
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A good, but dated Holiday Inn. Near Ft Jackson and a lot of shops, and restaurants. Close to I-77 exit. Good breakfast, clean rooms and service was good also. Will stay again for sure! Value wise a good choice.

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Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I had several options within the area (less $$ as well) but decided to stay here. Overall, not bad but the room did have a slight mildew smell. For one night its practical but not cheap. I think its over priced for the room quality. The unit was a decent size though. It did have a small fridge, microwave. A... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Charles C, Thank you for your recent stay with us and for reviewing our property. I am delighted to hear that you found our staff friendly and accommodating. On the other hand, please accept our sincerest apologies for any inconvenience the condition of the room may have caused you. We greatly appreciate your feedback as this gives us the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I have been staying here for an army school and I would not want to stay anywhere else. Breakfast in the mornings are delicious and the room service leaves everything spotless. The front desk is so helpful I went down there when I lost my key card and I believe her name is Kacie, she helped me out right away... More 

Was this review helpful? Yes 1
Fort Hood, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 21, 2014

I stayed at this hotel for a few days last week and I've never had such horrible service before. Once I got there I was met by a girl name Casey, Kacie (however you spell it) and she wasn't polite at all. I'm not sure where all of these great reviews from her are coming from but she's about 95%... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Issabelle J, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Morganton, North Carolina
Top Contributor
62 reviews 62 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 18, 2014

This Holiday Inn is very nice. A lot of Military stay at this location so it stays booked. The rooms are very nice, very clean. They have unique layouts if you get rooms with pull out sofas that are really nice.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Jeannie L, Thank you very much for taking the time to share your comments online. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you found our hotel and rooms up to your liking. It is always motivating on our end to receive commendable feedback from our valued... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2014 via mobile

I arrived during morning rush hour and it was insane. Luckily I had a server named Shadai, interesting name I must say. The service was amazing though. I would come to the holiday Inn just for breakfast for that kind of service again every day of the week.

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2014 via mobile

I stayed one night with my family. All night long there were people yelling and carrying on so little to no sleep for my family and me. Then the next morning we go down for breakfast and we get down there at around 9:20 and they have already started putting away some items of breakfast and put away ingredients to... More 

Was this review helpful? Yes 1
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

We at the Holiday Inn Express would like to thank you for your stay. We also apologize for the inconvenience you experienced during your stay. We hope that you can definitely come back to stay with us for we will make sure that you stay will be exceptional. More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2014

Upon checking in, two hours early, I was greeted warmly by Tamara. Indicating to her that I wad suffering from a severe migraine headache, she made certain to provide me with a room on the top floor, away from the noise of the streets and elevators. I am extremely grateful for that. The room was very comfortable and I slept... More 

Was this review helpful? Yes
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you so much for such positive feedback for Tamara. She is one of our best and brightest. We are pleased to hear that you enjoyed your stay. We definitely hope you stay at our property in the future for a pleasure/vacation visit. More 

Columbia, South Carolina
1 review
4 of 5 stars Reviewed August 16, 2014

Our server Ashley is great! Always really attentive to what we need. She always gives us service with a smile. As soon as she was hired, there was a dramatic upgrade in the service! The hotel is clean and really quiet. Very receptive to military.

Was this review helpful? Yes
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

We here at the Holiday Inn Express are very pleased to hear that you enjoyed your stay with us. We definitely hope to see you again in the future to provide you with excellent customer service. More 

Huntington, West Virginia, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 2, 2014

We got a late start on our trip home. Booked HI as a place to stay over as part of a long drive with three kids. I called three times to let the hotel know we were arriving very late - there was never any answer. I had to call the national reservation line who emailed the hotel. Arrived in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Bex R, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

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Additional Information about Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

Address: 7329 Garners Ferry Road, Columbia, SC 29209
Phone Number:
Location: United States > South Carolina > Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbia-Fort Jackson 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Columbia-Fort Jackson
Holiday Inn Columbia
Holiday Inn Express Columbia
Columbia Holiday Inn
Hotel Style:
#18 Business Hotel in Columbia

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