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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

2.5 of 5
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7329 Garners Ferry Road, Columbia, SC 29209
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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
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Ranked #28 of 93 Hotels in Columbia
A recent review
3 of 5 stars reviewed 3 weeks ago
Roxanne51 Gaffney, South Carolina
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146 reviews from our community

Traveler rating
    78
    34
    19
    7
    8
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40
24
16
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Gaffney, South Carolina
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was not overly impressed with this particular hotel. The rooms were clean, but the bathtub and shower were so slippery, we were afraid we would fall. We ended up standing on a towel in the shower. Also, the conference center at the hotel (Medallion Center) left a lot to be desired. Even though our conference had been booked for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Roxanne51, Thank you for taking the time to leave us feedback during your business trip. It’s nice to know that you regarded our rooms to be clean. However, we apologize for the bathtub condition and staff service below par. Please accept our sincerest apologies for any inconvenience this aspect have caused. Please be assured that all the points you... More 

Oklahoma City
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at about every hotel near Ft Jackson. The Holiday Inn is the best bang for the buck. Staff is friendly and the location is great for the base. Lots of nice places to go near by as well. The breakfast was delicious. The Jacuzzi tub is excellent and very relaxing after a tough day.

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Hudson, Ohio
Top Contributor
53 reviews 53 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This is one of the oddest hotel room we have ever stayed at. The room is spacious but clearly needs some redesigning. You walk in directly to the sleeping area with a king bed and comfortable bedding except the pillows were way too soft. Then there is an iron railing with a step down into a large sitting area with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Kathy K, Thank you for taking the time to complete a review on your stay. I regret that the room set up and lay out did not meet your standard. Hence, we appreciate that you brought this to our attention. I assure you that every comment, no matter how small, is taken very seriously. We appreciate all guest feedback,... More 

Sumter, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great hotel, affordable, clean and very friendly and accommodating staff. When we arrived, staff were so accommodating and check-in was hassle free. The breakfast that they served was very awesome. The hotel itself is very accessible to restaurants, shops and other close by landmarks.

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Virginia Beach, Virginia
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 12, 2015

Hotel was clean ,the room and bath, spotless,extra large room with an area that is fenced off (actual fence) where you could put a rollaway, or crib. The breakfast buffet was great, with eggs,sausage,muffins,cereal,pancakes,toast,lots of stuff fresh and hot! However, the front desk is not watched very closely, although the staff was very nice, there were times that no one... More 

Was this review helpful? Yes 1
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

I am happy that you did enjoy your stay. Im sorry for the front desk was not at the desk at all times, we will make your stay better for you next time and hope to see you and your family again sometime soon. More 

Moorestown, New Jersey
Top Contributor
57 reviews 57 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 12, 2015

We arrived late, check in was a breeze, the room was really nice and spacious. Breakfast was very good and the entire facility from room to breakfast area to business center was clean. The hotel was unexpectedly stylish.

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MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

I am happy you enjoyed your stay with us and i do hope you come back to stay with us the next time you are in columbia. Have a blessed day. More 

Boston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2015

Arriving at 5:00 pm I would have thought that the coupon rate of $89 would still be available. However, the best price offered was $119.99 which translates to $134.39 with tax. I wonder how many times this occurs? The room was very nice and a hot breakfasr was included. Beware of the bathtub...especially in room 120. The bottom is extremely... More 

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MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

I do apologize that the coupon rate was not avaiable for that night we do have some busy nights where we dont offer the coupon rate. i do apologize. im glad that you enjoyed your stay and please come back to see us and we will make your rate reasonable. More 

Wadsworth, Ohio
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2015

Very nice Holiday Inn. Spacious, clean room. Extremely helpful and friendly staff including the owner. Great complimentary breakfast. Would definitely stay again and highly recommended if you are in the area. Best Holiday Inn we've stayed at!

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MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Thank you for all your kind words, we hope to see you next time you are in columbia. Hope that you had safe travels home. More 

Omaha, Nebraska
Top Contributor
569 reviews 569 reviews
72 hotel reviews
1,000 helpful votes 1,000 helpful votes
3 of 5 stars Reviewed March 7, 2015

My stay at the Holiday Inn was a pretty good one. Service was very friendly and the room was clean. However, my room had a fence across half of the room and there was a 12 inch drop off from the bedroom area to the living room. Kinda weird. If you get up in the middle of the night be... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear AlexanderDelarge, Thank you for staying with us during your business trip and for writing us a review. I appreciate your kind comments regarding our staff to be friendly and rooms to be clean. On the other hand, we appreciate your comments regarding our rooms that updates. As a valued guest, please be assured that all feedback will be acted... More 

Gastonia, North Carolina
1 review
1 of 5 stars Reviewed February 4, 2015

When I received my room charge under the door the next morning, I had been charged $112.00 for the room, which was fine, however when I looked online at my bank account I had been charged an addition $112.00 and a $75.00 "incidental" charge. When I inquired about this I was told that it was a policy of theirs. I... More 

Was this review helpful? Yes
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

I do apologize about your stay. With you being overcharge. I hope that you will stay with us again. we promise to always take care of you. The whole billing cycle can be a little bit confusing. More 

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