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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

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7329 Garners Ferry Road, Columbia, SC 29209
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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
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152 Reviews from our TripAdvisor Community

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Traveler rating
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    38
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    8
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47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canton, Ohio
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my family on our trip to Hilton Head Island from Ohio. It was easy to get to from the highway. I was greeted quickly for the desk staff. Our room was ready on arrival. We found the room to be very nice with 2 double beds and a small lounge area. There are plenty of restaurants... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Pool was dirty!! And cold, not heated as qas stated. King room was alright. Told front desk clerk and she said no the pool isn't dirty its just stained. We have had a pool and know the difference. And said there was nothing they could do about the temp which was really cold.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Dawn C, Thank you for taking the time in posting a review about our property on TripAdvisor. We are glad to learn that you were pleased with your room accommodations. We regret to know though, that we fell short of your expectations with regards to the pool area. We are sorry for the disappointments you had with the pool.... More 

Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We were on our way to Orlando, Florida and decided to stop at about the half-way point to rest, get dinner and a good night's sleep. Not knowing this area very well, we stopped just off the highway at this Holiday Inn Express. The front desk attendant (Stefan) was most pleasant and helpful. He helped us find a nice restaurant... More 

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Louisa, Kentucky
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2015

The rooms here are very clean and nice. The keys to our door didn't work the night we arrived and the front desk had to let us into our room after two keys and multiple attempts. Ended up being just a battery issue with the door. But the next morning the manager Kacie graciously discounted the room as we couldn't... More 

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Paulding, Ohio
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 1, 2015

Pretty Good hotel. Great customer service by the staff. Decent amount of parking, nice pool with free towels. Prime location right off the major highways in town. A few eating choices within walking distance of the hotel. Breakfast was great – but pancake conveyer belt machine was broken. Everything was very clean, but this is a bit older hotel. Still... More 

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Jacksonville, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

This Holiday Inn was Nice, Clean , and Friendly Place to Stay. I have stayed there on more than one occasion and will return. Only downside breakfast not included, but you you do have choice of breakfast bar or ordering off menu.

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Gaffney, South Carolina
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 1, 2015

I was not overly impressed with this particular hotel. The rooms were clean, but the bathtub and shower were so slippery, we were afraid we would fall. We ended up standing on a towel in the shower. Also, the conference center at the hotel (Medallion Center) left a lot to be desired. Even though our conference had been booked for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Roxanne51, Thank you for taking the time to leave us feedback during your business trip. It’s nice to know that you regarded our rooms to be clean. However, we apologize for the bathtub condition and staff service below par. Please accept our sincerest apologies for any inconvenience this aspect have caused. Please be assured that all the points you... More 

Oklahoma City
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 20, 2015

I have stayed at about every hotel near Ft Jackson. The Holiday Inn is the best bang for the buck. Staff is friendly and the location is great for the base. Lots of nice places to go near by as well. The breakfast was delicious. The Jacuzzi tub is excellent and very relaxing after a tough day.

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Hudson, Ohio
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

This is one of the oddest hotel room we have ever stayed at. The room is spacious but clearly needs some redesigning. You walk in directly to the sleeping area with a king bed and comfortable bedding except the pillows were way too soft. Then there is an iron railing with a step down into a large sitting area with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review

Dear Kathy K, Thank you for taking the time to complete a review on your stay. I regret that the room set up and lay out did not meet your standard. Hence, we appreciate that you brought this to our attention. I assure you that every comment, no matter how small, is taken very seriously. We appreciate all guest feedback,... More 

Sumter, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great hotel, affordable, clean and very friendly and accommodating staff. When we arrived, staff were so accommodating and check-in was hassle free. The breakfast that they served was very awesome. The hotel itself is very accessible to restaurants, shops and other close by landmarks.

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