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Extended Stay America - Columbia - West - Stoneridge Dr.

2.0 of 5
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180 Stoneridge Drive, Columbia, SC 29210 (Formerly Studio Plus Deluxe Studios - Columbia - West)
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1 room 1 guest
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Extended Stay America - Columbia - West - Stoneridge Dr.
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39 Reviews from our TripAdvisor Community

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Traveler rating
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    13
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12
3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (13)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (5)
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Defiance
2 reviews
1 of 5 stars Reviewed 4 weeks ago

We had blood stains on our bed. Then the next day or so I had bed bug bites on my arm. We stayed here because all hotels in area were full. I had never stayed at one of these before. Won't go,it again!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed our room inspection procedures with our staff to ensure your experience is not repeated. Our team is... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 14, 2015

Service is terrible; Room cleaning is non existent; there is little care for guests; property is used mostly by people working at the nuclear power plant or the zoo; property is often not very clean. Location is okay and the bed was comfortable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was unsatisfactory and that your expectations were not met. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will take every... More 

Columbia, South Carolina
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 4, 2015

My mom and sister were coming to town for the holidays and needed a place to stay for about a month, so I found this property and thought it would be good. The web site looked good, and being on a street next to a large oncology clinic and down the street from a hospice house, I figured most guests... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

The feedback provided in your review is much appreciated. Please know that guest safety and security is our number one priority and we are sincerely sorry that you did not feel comfortable during your stay. To uphold our company's high standards, we will monitor the side entrance more frequently and replace any faulty hardware moving forward. I will also be... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 23, 2015 via mobile

When booking a hotel we were looking for: non smoking, 2 beds with a pull out, free wifi, free breakfast and free parking. Upon check in we were told that we needed to purchase breakfast vouchers at $5 per person per day and all had to be present at breakfast, no food was to be brought back to the room.... More 

Was this review helpful? Yes 1
Sylvania, Georgia
1 review
1 of 5 stars Reviewed April 12, 2015

We were coming to the area for family event! This Hotel will NOT be my go to Hotel when we come back in July. We arrived around midnight the desk clerk was wearing a footed pajama jump suit, on the phone yelling and cussing at I hope was not a guest. Went to our room and went straight to bed.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

Thank you for providing us with details about your stay. The situation you described regarding our night staff is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing our uniform policy with our entire staff as well as making sure each guest is provided with professional and respectful customer service.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

Our visit to ESA was amazing to say the least. The staff is absolutely amazing, anything you may need, their willing to get. The customer service is wonderful. We were lucky enough to have stayed a week and a half, and if I ever have the chance to return to this particular ESA, this will be our first choice. I... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so pleased to read that your room was clean, spacious, and comfortable, and that you received great customer service from out staff. Still, we strive to provide guests with all the comforts of home, so I am disappointed to read that you experienced... More 

1 review
2 of 5 stars Reviewed August 10, 2014

It would have been half way decent except for the roaches. Parking was great as well as the maids. The maids had great attitudes. the front desk staff was not very frienly and had no knowledge of attractions in the area. I constantly complained about the roaches but they only looked at me, so I bought my on bug spray.... More 

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Weaverville, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 5, 2014

We drove to Columbia, SC without any hotel reservations and our normal hotel we stay at was booked solid due to a religious function that was in town. We were limited where we could stay because we had our dog with us. We came across ESA and thankfully they had a reasonable pet fee of $25.00 non-refundable. The hotel is... More 

Was this review helpful? Yes 1
Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2014

If you want a better place, you'd have to pay more. In it's price range, it delivers. Nice people up front. Rooms are clean. Halls kinda worn. They have a 'grab and go' breakfast that you could take back to your room. No dining area available to sit down at.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

Gregg - Thank you for your review of our hotel. We are so pleased to hear that your room was clean and that you found our staff to be friendly. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

1 review
1 of 5 stars Reviewed June 22, 2014

This hotel had no elevator and our room was on the third floor. Not to mention there was trash in the stairwell that caused a horrible odor throughout the entire stairway as well as the entire floor we were on. Dirty towels, dirty bedding, small uncomfortable mattress, it was humid and unacceptable.

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12 photos of this hotel

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