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Charleston Marriott

3.5 of 5
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170 Lockwood Boulevard, Charleston, SC 29403
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Charleston Marriott
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Ranked #41 of 59 Hotels in Charleston
A recent review
4 of 5 stars reviewed 2 days ago
Alan G Colorado Springs, United States
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724 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colorado Springs, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our room view was of the top of the air conditioner roof so that sucked. The room was 309. The beds were not as comfortable as hoped for. It was a double queen, plenty of room for 2, big flat screen TV.. The bathroom was standard size. Hotel staff was awesome. We were there for a convention. We would stay... More 

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good day Alan G, Thank you for choosing the Charleston Marriott for your recent business trip. We appreciate you for taking the time out to write a review for the fellow reviewers and also highlighting our green features. We are happy to know that you were pleased with your clean spacious room and amenities. Your compliments about our staff was... More 

Ellijay, Georgia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great hotel. Customer service great especially Jeanette at the Front Desk. Thank you so much for your great customer service Jeanette. My room was clean, attractive and nice location as I requested. It included buffet breakfast which was wonderful with a choice of a prepared omelette but I really enjoyed the great selection of fresh fruit, excellent coffee and service.... More 

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

I was pleased to hear you enjoyed your stay at the Charleston Marriott. Thank you for recognizing Jeanette and for your kind compliments. I will share your feedback at our next staff meeting for all to hear and that their efforts do not go unnoticed. Please be assured I will recognize her at our next staff meeting and read your... More 

Columbia, South Carolina
Top Contributor
60 reviews 60 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Along with my wife we accompanied my brother in law to his dental convention being held in this hotel. I called a couple of days prior to our arrival and asked if they had any upgrades available as i was a Platinum level member, they did answer with a no but I was expecting this due to the occupancy numbers.... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Thank you for choosing the Charleston Marriott hotel for your stay once again and this time to attend the convention. It is always gratifying to hear when our guests' stays are enjoyable and that they keep coming back. We are glad that you had a smooth check-in process and that you enjoyed dining at our restaurant. It is great to... More 

Top Contributor
61 reviews 61 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This Marriott sits right on the river and provides some excellent views. The service was above average, rooms were clean and fresh. Easy to get to downtown and shuttle is also provided. Parking was very convenient and easy in and out.

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good day Jim M, Thank you for a generous four star rating regarding your most recent stay with us at the Charleston Marriott. We are so pleased that our location on the river with beautiful views was a hit and that our services and accommodations were to your content. We appreciate you for highlighting our shuttle service and am glad... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I traveled to Charleston for our friends wedding that took place at the hotel. My first impression of the hotel was great based on the wonderful customer service that we received from the valet and the front desk. Because I'm a silver elite member, the front desk upgraded me to a corner suite on the 11th floor... More 

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progersCharlestonSC, General Manager at Charleston Marriott, responded to this review

Thank you for taking the time to provide your feedback about your recent visit.... I apologize for the housekeeping issue - that should not happen and we take steps to make sure we provide a well prepared and clean guestroom for our customers. I also discussed the wedding issue with our staff. I appreciate the viewpoint of service, but the... More 

Contributor
13 reviews 13 reviews
10 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed at the Marriott April 12-15 of 2015. This location was an easy drive to historic downtown Charleston, with great access as well to some delightful restaurants. Can't say enough about the rooftop bar, which we discovered on our final night. Great Ambiance!

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear Susan, Thank you for choosing the Charleston Marriott and your gracious feedback. I am glad you found the hotel clean, comfortable, up to date and its convenient location to Downtown Charleston. Our rooftop bar, Aqua Terrace, has magnificent views and sunsets, and is also a favorite for sporting events with our flat screen TV's - making Charleston Marriott one... More 

SAN LUIS OBISPO
Top Contributor
52 reviews 52 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We are frequent Marriott guests, and so know what to expect at a city Marriott. This one offered some disappointing surprises, especially for the south. The approach... felt like a run-down island property. The arrival at the hotel... not a soul to be seen. We two female travelers unloaded all of our stuff and were hauling it toward the doors... More 

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear Caposmith, First of all please accept our sincere apologies for your first impression of the hotel. The hotel was built in 1978 and in 2007 the Marriott took over the property. It has just completed room renovations at end of March. We take great pride in delivering excellent service, so its disappointing to hear we weren't available and/or not... More 

Sourthern New England
Top Contributor
63 reviews 63 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived here in May of 2015 for a three day business trip. It was an easy drive from the airport and only two miles from where I had the business meeting. The property is well maintained. The room was nice and clean, and the beds were very comfortable. The check in was very easy and the staff helpful They... More 

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Good day jbackus8746, Thank you for your wonderful words regarding your stay at the Charleston Marriott - near downtown on your recent business trip.I am glad that we were conveniently located for your business meeting and that you enjoyed the quietness and cleanliness of your room. It was a pleasure to read that we were able to meet all of... More 

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel April 29th - May 2nd. Despite booking well in advance, and specifying that I wanted a 1 King room, I was told that I had to take an accessibility room if I wanted a king bed, that the only other options were 2 Queens. This room is major pain; there is no counter space in... More 

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TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear sangdiddly, Our apologies for your disappointment with our guestroom. We do have ADA rooms (per federal code) that we used during peak, sold out times. There was a large convention during your visit that had the hotel sold out and limited our flexibility of room types. I am sorry about the noise of other guests. We do react when... More 

Top Contributor
52 reviews 52 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently spent 3 nights at this property. Checkin was quick and the representative was courteous and provided excellent customer service! The lobby area was stunning. Rooms are very clean and beds were very comfortable too. Bathroom was really small; got a nasty bruise trying to close bathroom door to access additional towels on the racks above tub. The only... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at Charleston Marriott, responded to this review

Dear Chill993, Thank you for sharing your experience with fellow online reviewers regarding your stay at the Charleston Marriott. I am so pleased you had a wonderful experience. We have so much to offer; from shops and many restaurants to choose from - including our in-house award-winning Saffire Restaurant to historic plantations and beaches. I am so glad that you... More 

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