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All 54 Charleston hotels

Charleston Marriott

3.5 of 5 Hotel   |   170 Lockwood Boulevard, Charleston, SC 29403
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68%
Ranked #40 of 54 hotels in Charleston
A recent review
5 of 5 stars reviewed 3 days ago
Susan W Sunset Beach, North Carolina
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579 people have reviewed this hotel

Traveler rating
    187
    208
    107
    53
    24
See reviews for
120
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27
141
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Sunset Beach, North Carolina
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights and upgraded to the Concierge level. Our stay was for pleasure including sightseeing and golf. The location was ideal for both. The rooms are very nice and clean although you can tell the hotel is fairly old. Upgrading to the Concierge level was a great deal with the food in the evening and the breakfast... More

Was this review helpful? Yes 1
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for sharing your experience with fellow online reviewers regarding your stay at the Charleston Marriott. I am so pleased you had a wonderful experience. We have so much to offer; from shops and many restaurants to choose from - including our in-house award-winning Saffire Restaurant to historic plantations and beaches. I am so glad that you took the... More

Charleston, South Carolina
Top Contributor
53 reviews 53 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Sadly, this ranking is the worst I have ever given a Charleston establishment. The Aqua terrace roof top bar in the Charleston Marriott has a very nice view of the Ashley river, relaxed seating, and generally a nice breeze.... but that's about it. The service was very slow, non-attentive, and certainly not friendly. I highly recommend that, if you go,... More

Was this review helpful? Yes 1
Charles M, Manager at Charleston Marriott, responded to this review

It is great to receive and discuss your warm comments regarding our Aqua Terrace’s atmosphere and view of the Ashley River! We are very sorry to hear you that you have experienced poor service levels during your visit. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. I... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My recent stay at the Charelston Marriott was great. Upon check in I revived a free gift for being a platinum rewards member. I got free shuttle tickets for the entire family (although the shuttle should be complimentary). The room was very nice. They apparently gave me a king bed room instead of two queens but promised to send up... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for your wonderful words regarding your stay at the Charleston Marriott - near downtown. It was a pleasure to read that we were able to meet all of your expectations, and I will share with my staff of the wonderful job they did. Thank you again for your feedback and we look forward to welcoming you back to... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

As a lifetime platinum, I get the better rooms usually, so apparently did not have the problems other reviewers reported. However, not happy with houskeeping. Chair was way too low, so used pillow as booster. Hosekeeping moved pillow to bed before last night. Disgusting. She also moved some of my things off desk and nighstand. Why? Would ignore that if... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for choosing the Charleston Marriott for your recent stay and for sharing your experience online. It is certainly disappointing for a General Manager to hear about your experience as we truly take pride in our service to our guests. I have shared your remarks with my team and we have taken immediate action to assure it does not... More

Savannah, Georgia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel space in the lobby space is excellent and the service is great as well, but the rooms and flooring thought the room levels are in much of need of a remodel. The carpet near the concierge level was separating along with furniture in the concierge lounge being very worn. The AC in the hallways must not have been... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for staying at the Charleston Marriott and for sharing your comments online. I appreciate your candid feedback about your accommodations. We have completed our planning stage and will start the "refurbishment" project in 2014 including hotel rooms, lobby, restaurant and meeting facilities. I would love to have the opportunity to welcome you back to the Marriott, and experience... More

Orlando, FL
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Our recent stay at the Charleston Marriott was not to the standards of the Marriott brand. When we first arrived, we had a reservation for two queen beds(note, a confirmation email had been sent two weeks prior) but the front desk agent ,also manager , had seen we had booked a king room. Although we originally had booked a king... More

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Rooms smell like mold, unclean and heavey mold in the bathroom showers. Hallways are dirty and carpet are peeling up from the floors. Beware I checked out ASAP and they credited my account 35k points.

Was this review helpful? Yes
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were there 8/8/2014 The hotel is good, the breakfast was excellent, a complete buffet for a very reasonable price of $12 per person. The location isn't the best, because if you want to go to Historical center you need to drive 10 minutes and them look for parking space over there. But I want to write a special mention... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for staying at my hotel recently and for taking notice of my efficient staff. Thank you for recognizing Jeanette Tucker with your kind compliments. Please be assured I will recognize her at our next staff meeting and read your comments out loud and share with all the hotel associates. I hope to welcome you back to our hotel... More

Charlotte, NC
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I didn't stay overnight at this hotel but I used almost all of their facilities because our convention was there for a week. It is a great hotel and I was bummed we didn't make reservations before they were all booked. The staff, restaurant, and outside facilities were great and we used them plenty for our luncheons and meetings. I... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for your very kind review about our hotel. We work hard to be an excellent service hotel and it's always great to hear that it is making a difference. We have so much to offer to our guests at the hotel from our award-winning Saffire Restaurant featuring seasonally inspired menus of the highest quality food, to the Aqua... More

Miami
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Please be aware that check in is 4:00pm. We happen to be there during a regional meeting or small convention and one of the elevators was out of service, needless to say getting to our room was difficult. The lobby had been updated but the rooms are old and dated. I would recommend a high floor room with a view... More

Was this review helpful? Yes 1
HotelMngerGM, General Manager at Charleston Marriott, responded to this review

Thank you for staying at the Charleston Marriott and for sharing your comments online. I appreciate your candid feedback about your accommodations. We have completed our planning stage and will start the "refurbishment" project in 2014 including hotel rooms, lobby, restaurant and meeting facilities. I would love to have the opportunity to welcome you back to the Marriott, and experience... More

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Additional Information about Charleston Marriott

Address: 170 Lockwood Boulevard, Charleston, SC 29403
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott 3.5*
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Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston

116 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#32 Business Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
Experience Southern comfort at the finest hotel in Charleston, SC, Charleston Marriott. Our downtown Charleston hotel’s beautifully redesigned guest rooms and suites are coupled with excellent service and sophistication. Conveniently located on the Ashley River, we boast easy access to Charleston International Airport and many historic neighborhoods. All of our hotel's Charleston, SC, rooms are spacious, stylish, and alive with color and energy, and feature high-speed Internet access and shuttle service. Enjoy a sensory dining experience at Saffire Restaurant & Bar, serving innovative American-fusion cuisine for breakfast, lunch and dinner. Visit Aqua Terrace, a rooftop lounge offering cocktails with brilliant views of Ashley River. Relax in our landscaped courtyard or workout in our modern fitness center. Our accommodations measure up to the best hotels in downtown Charleston and feature 50,000 square feet of event space, ideal for social events, including unforgettable weddings and gatherings. ... more   less 
Number of rooms
341

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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