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Holiday Inn Charleston Riverview

3.0 of 5
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301 Savannah Highway, U.S. Highway 17, Charleston, SC 29407
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Holiday Inn Charleston Riverview
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Ranked #40 of 58 Hotels in Charleston
A recent review
3 of 5 stars reviewed 3 days ago
MelanieF416 Belleville, Illinois
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627 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belleville, Illinois
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at this property for 2 nights. It was clean, quiet and had my basic standard of white bedding. Unfortunately, housing keeping didn't quite do their job by providing a bath mat and wash cloths the second day. The hotel offered a good, basic breakfast and the area was clean. And finally, the staff were friendly and helpful.

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Greensboro, NC
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for a wedding weekend and paid over $200 per night. I believe there was some sort of festival in town so we did pay a premium rate, but the hotel is very much what you would expect for an $80 or $90 a night hotel. Room was very plain and marginally clean. No breakfast. One of the... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for staying with us and I apologize for one of the elevators going out of service over the weekend. Please give Amanda a call at 843-556-7100 and she would be glad to assist you with the billing error. Thank you, Bob More 

Norcross, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wedding planning is always a headache, especially coordinating several rooms coming form all parts of the country but the AGM, Amanda made it so easy for me, I couldn't have done it without her. Not only did she make it easy, she went above and beyond to ensure a wonderful stay for all of my party. The restaurant staff were... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for the 5 star review and all your kind comments on my Team. Your gracious comment on the Team being 5 star is very much appreciated and I will make sure all reads your review. We also hope to see you soon. Thank you, Bob More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my daughters spring break/touring of College of Charleston Masters program for the school of education. Once again money was tight and this trip was forced into my budget. I could not afford to stay in the area of the market street/waterfront/rainbow area,but this hotel was priced excellent and I was worried of why it was so much more... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for making us your choice while visiting Charleston. It sounds like you and your daughter had a great time. All your comments are much appreciated and we really appreciate your 5 star review. We look forward to seeing you again, Bob More 

Nashville, Tennessee
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff are extremely pleasant and accommodating. Amanda was very engaging and helpful and the shuttle bus drivers were very knowledgeable as well. When they would take us downtown, they would point out historical buildings and places.

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for making us your choice while in Charleston. Thank you for your nice comments on my Team as well as Amanda. We hope to see you again in the near future, Bob More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The room appeared clean on the surface. While unpacking our toiletries I discovered dirty wash cloths from the previous guest shoved in the vanity drawer. There was a large water stain on the ceiling above the bathroom sink. The mattress was a pillow top but my husband and I both woke up several time a night from being uncomfortable. We... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Dear Guests, First off let me apologize for your less than acceptable experience. Our goal, as a Team, is to deliver 100% satisfaction while at our hotel and in your case we failed. I have already shared your comments with my staff and can assure you we will use this info as a coaching tool. When your plans bring you... More 

Old Hickory, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel room was great, convenient location, great bar with view of River. Bartender Aaron was awesome and so was the server Jo. Both exhibited excellent customer service and were extremely nice. Parking plentiful and fitness center was available when needed.

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for all your kind comments and I will make sure Aaron & Jo know you made mention of them. Also I would like you to know how much my Team appreciates the 5 star rating you gave us. We hope to see you again soon, Bob More 

Fort McMurray, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I just travelled with my Girlfriend to the Holiday Inn Riverview. We stayed on her discounted IHG staff rate. We both work in the hospitality industry as Front Desk Agents and definitely enjoyed our whole stay. We came before the official Check-in time and were able to check in without any problems which was greatly appreciated. The complimentary shuttle to... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for the 5 star review. We always enjoy listening to how great the staff is doing from, who better, someone that is in the business and really appreciates and recognizes staff delivering hospitality at its best. We hope to see you again in the future. Bob More 

Powder Springs, Georgia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a birthday weekend in Charleston. I love the restaurant and bar at the top...very nice. It was a difficult weekend to get reservations and we paid too much but that was all over Charleston. My sons had stayed there previously and like the location and they paid half as much. The hotel is clean with good... More 

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Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for staying at our property while visiting Charleston. I apologize for any inconveviance breakfast may have caused and we appreciate all your other nice comments. Thank you, Bob More 

Massachusetts
Top Contributor
60 reviews 60 reviews
16 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed in Charleston a couple of times and always booked a room in downtown but thought we'd try something different this time. Having read some of the negative points about this hotel on Trip Advisor I did think about staying elsewhere for our 1 night stay in the Charleston area but decided that the river view aspect made it... More 

Was this review helpful? Yes
Bob B, General Manager at Holiday Inn Charleston Riverview, responded to this review

Thank you for the 5 star review, being an IHG Platinum member, and for giving us a chance to prove we are a great choice in location and choice while in Charleston. We look forward to being your hotel of choice and hope to see you again real soon. Bob More 

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