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Best Western Sweetgrass Inn


Best Western Sweetgrass Inn
Hotel class 3 of 5
1540 Savannah Highway, Charleston, SC 29407-7845
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Traveler Reviews

73% Recommend
4.0 of 5 stars 87 reviews
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By trip type
All (87)
[ Date ] [ Rating ]
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4 of 5 stars
Theverns223 2 contributions
Ft. Lauderdale, Fl
May 25, 2009 | Trip type: Couples

We stayed at the Sweetgrass for 3 nights, it was clean, well maintained, the staff was efficient and pleasant. We found this to be a great value. Only downside is the coffee although plentiful was weak. more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for taking the time to write their review. I am sorry they found the coffee to be weak. We will contact our coffee vendor. Perhaps there is a problem with the brewing equipment. Again, thank you for taking the time to review our property and for choosing us as your home away from...

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5 of 5 stars
mRebecca 7 contributions
Knoxville, TN
May 20, 2009 | Trip type: Couples

My husband and I stayed here for two nights. The hotel is only 3 miles from downtown, but it can take up to 15 minutes to commute depending on the traffic. The location is really nice b/c it is near Mt. Pleasant, Folly Beach, downtown Charleston, and is centrally located. The hotel staff was very friendly and helpful. The room... more

Management response from
SICGM, Bill Richards, General Manager

Thank you so much for this review. We appreciate your feedback. It is always such a pleasure to hear that our hard work is being noticed. Thanks again for the review as well as your patronage.

Good value
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5 of 5 stars
fallstraveler 11 contributions
cuyahoga falls ohio
May 19, 2009 | Trip type: Couples

My thoughts are similiar to west2926, although I would rank the hotel higher on relative value. It is an older hotel, but one that is well preserved. I was very impressed with the grounds, and how well they were planted and maintained. The pool also looked very nice, although it was too cool to use it in May. The rooms... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for taking the time to write such a wonderful review. We pride ourselves on our staff and it is quite rewarding to know that their hard work is being noticed. We train our staff to be not only service agents but as ambassadors to the entire Charleston area. Again, thank you for your...

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2 of 5 stars
Globetrotter11 9 contributions
NJ, USA
May 18, 2009 | Trip type: Couples

We stayed at this hotel for 3 nights and stayed at their deluxe room. Although the hotel is located outside of the city center, it was easy to drive into the center (15-minute drive) anytime. It's near a well-known bbq and hamburger restaurants. I am not thrilled with the room set up as far as security is concerned as the... more

Management response from
SICGM, Bill Richards, General Manager

I am happy this guest took the time to write a review. When they reported the insect problem to our front desk, we immediatley credited them for one nights room and tax. We contacted our pest control company who inspected the room, found the bugs, and treated the room immediatley. As part of our regular operation, our rooms are treated...

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5 of 5 stars
traveler123000 2 contributions
Syracuse
Apr 30, 2009 | Trip type: Couples

My husband and I recently visited Charleston. We stayed at this Best Western and were very pleased with everything about our stay. From our first greeting at the registration desk, to our final breakfast before we left, our stay was very enjoyable. The staff helped us find a wonderful place to eat and gave us maps and information about the... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their positive comments. We appreciate all feedback as it helps us fine tune our operation. I am happy this guest was satisfied with our level of service. Again, thank you!

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5 of 5 stars
clive165 76 contributions
brighton
Apr 28, 2009 | Trip type: Family

We stayed here for 2 nights in early April and wish we could have stayed more! This is a lovely hard to fault hotel set just outside of the downtown area of Charleston.The room was spotlessly clean and of a nice size for me,my wife and daughter.The hotel is set round a pool and is 2 storeys high.We did hear... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for taking the time to write such a glowing review. As we have stated before, we see our selves as Charleston's ambassadors. As such, we strive to make sure our guests enjoy not only their visit with us, but their time in our city as well. Again, thank you for the kind comments!

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3 of 5 stars
west2926 10 contributions
Tennessee
Apr 11, 2009 | Trip type: Family

On our 3-city trip (Atlanta, Savannah, Charleston), this was the hotel I was most concerned with. I totally trusted trip-advisor.com reviews and rankings... I think overall it is a pretty good value for the money in expensive Charleston, but am not sure it is worthy of quite such a high ranking through trip-advisor. I look at this as "the little... more

Management response from
SICGM, Bill Richards, General Manager

Thank you to this guest for taking the time to post their thoughts on our property. I am very happy to hear that our staff once again delivered excellant customer service. We do strive to make sure that every guest receives our personal best. I am so sorry to hear that someones car alarm disturbed this guest's rest. That is...

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4 of 5 stars
JohnnyCanuck29 1 contribution
Toronto, Ontario
Mar 16, 2009 | Trip type: Couples
2/2 found this review helpful

Stayed here for two nights and it was one of the best motel/inn stays I've had. The staff were very friendly and quick to answer any questions, the room was clean and smelled fresh, the breakfast selection was better than your typical toast and muffins continental (fresh waffles available one morning), and the breakfast attendant on duty both mornings was... more

Management response from
SICGM, Bill Richards, General Manager

Many thanks to this guest for taking the time to post their comments as well as for visiting with us. It really means a lot to my staff and I to hear that our efforts are being noticed. We do have plans to add bathroom vents to the rooms that do not currently have them, however, currently over 50% of...

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4 of 5 stars
MikeHammer 5 contributions
Forest City,NC
Feb 25, 2009 | Trip type: Family
1/1 found this review helpful

We enjoyed having a clean room to sleep in while we visited the Charleston area. The staff at the front desk and all the housekeeping folks went out of their way to take care of us. Although it was a bit nosier than other places we've stayed,we would rate our stay as pretty doggone good. Coffee was great,breakfast has some... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest not only for taking the time to post their comments but for their patronage as well. We are very proud of the service our staff provides; it is very rewarding to hear that their hard work is being appreciated. Thanks again!

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4 of 5 stars
pinay0078 1 contribution
south carolina
Feb 3, 2009 | Trip type: Business, Couples
2/2 found this review helpful

I researched this hotel through TripAdvisor.com. We were skeptical how clean it will be but the place is clean and the price is good, also it is in good location where everything is near. The only complaint i can say was i can hear the TV and talking from the other room. more

Management response from
SICGM, Bill Richards, General Manager

Thank you for taking the time to review our property. We always value guest feedback as it helps improve our operation. I am happy that you found the property to be clean and well maintained. Thank you again for your comments as well as your patronage.

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Best Western Sweetgrass Inn Also Known As

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Charleston Hotels Best Western Sweetgrass Inn
4.0/5.0
87