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BEST WESTERN Sweetgrass Inn

2.5 of 5
1540 Savannah Highway, Charleston, SC 29407-7845
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BEST WESTERN Sweetgrass Inn
Ranked #29 of 53 hotels in Charleston
4.0 of 5 stars 217 Reviews
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217 reviews from our community

What travelers say about this hotel
  • Very nice(6)
  • Front desk staff(5)
  • Continental breakfast(4)
  • Rooms are clean(3)
  • Short drive(3)
  • Next morning(3)
Traveler rating
    79
    75
    25
    18
    20
Only show reviews for Family (55) | Couples (86) | Business (12)
Date Rating
South Carolina
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

I stayed here with my family. The room had a refrigerator and microwave and nice, big, fluffy towels. Beds were soft and comfy and our AC worked great! The room was clean too. Linda at the continental breakfeast was so nice! The lady at the front desk handed us a paper guide to get to the beach areas and visit... More

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See 3 more reviews by DestinationStation for Charleston
Smith Mountain Lake
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 2, 2012

Good looking Best Western and the room seemed very nice. Then we found the filthy washcloth folded nicely in that nice little towel display thing that all motels do. The refrigerator was not working. Had to get the guy to come and fix it. The Internet was slow....really slow. Like watching a bumper rust. (Took over 20 minutes to send... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
May 12, 2012

I would like to thank this guest for taking the time to share their opinion with us. We always appreciate guest feedback as it allows us the opportunity to improve. We are aware of this guest's concerns as they were shared with us before they departed. I personally shared the concerns with our operations manager who re-trained the associate in... More

Kansas City
Senior Contributor
27 reviews 27 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 27, 2012

Our first trip to Charleston and this was the perfect location for us. Away from the madhouse of the downtown area with great access to it and to outlying areas. We were pleasantly surprised at the lack of afternoon commuting traffic going back to the motel at 5:15. There were also some great local restaurants very close. It's an older... More

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See 9 more reviews by RealfoodKC for Charleston
SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
May 12, 2012

I would like to thank this guest for taking the time to share their comments with us. We always appreciate guest feedback as it allows us the opportunity to improve. I was very happy to read that this guest enjoyed their visit with us. We do try to offer each guest the best in southern hospitality. I am sure that... More

Cincinnati
1 review
1 of 5 stars Reviewed April 24, 2012

There are many lovely hotels/motels to stay in the area, this is not one of them. We had some concerns about the cleanliness of our room and the security. The pool that they boast about is nothing special. However, our biggest concern was the General Manager. Definitely does not have that Southern Charm that this area is known for. I... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
April 25, 2012

We are aware of this guest's concerns and opinion. Since sometimes the best thing to say is nothing at all, we will let our numerous other reviews speak for our property. More

Niagara Falls, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 13, 2012
1
person found this review helpful

It's not the Ritz-Carleton but it is a moderately priced quiet nicely appointed hotel/motel only 10 minutes from downtown. The rooms are average size. The outdoor area is very nicely appointed and very clean with a pool that almost never seemed to be used for the four days that we stayed there. It was exceptionally quiet while we were there.... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
April 26, 2012

I would like to thank this guest for taking the time to share their comments. We always appreciate guest feedback as it allows us to concentrate our efforts on those items most important to our guests. Our goal is to offer clean, comfortable accommodations with great service. Obviously, in this case, we came close to that goal. As we share... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2012
1
person found this review helpful

At 5 AM someone was kicking in door to our room, called police who responded fast but made light as it was a military fellow who was drunk (not what you would expect from law officer) checked out soon after, no regrets or concern by anyone at BestWestern about this after paying way to much for this motel ,other BestWestern... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
April 25, 2012

Many thanks to this guest for taking the time to share their comments. We place a high premium on guest feedback, as it allows us to constantly improve our operations. I am sorry that an intoxicated person found their way to your door. I am also sorry that the local police did not take the complaint seriously. I am even... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 5, 2012
2
people found this review helpful

I thought I was getting a good deal by staying at this hotel, but I was sadly disappointed. I travel quite a bit, including stays in developing countries, and Usually the reviews on this site are pretty reliable. Not in this case, however. I just couldn't get past the musty odor in the room. The furniture also had stains and... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
April 25, 2012

I would like to thank this guest for taking the time to share their comments. We always appreciate guest feedback, be it positive or negative. I was shocked when I read this guest's review. Our goal is to offer clean, comfortable accommodations with great guest service. Obviously, in this guest's case, we failed to live up to our goals. As... More

Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 27, 2012
1
person found this review helpful

We stayed here for new years and we were throughouly surprised. During check in, we were greeted with such welcome that it almost felt unreal. The lobby was beautiful and there were snack for your taking. Breakfast was also served here. The hotel room was really clean and didn't smell like some other hotels we had stayed at previously in... More

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SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
March 30, 2012

I would like to thank this guest for their wonderful comments. We always appreciate guest feedback as it allows us the opportunity to improve. Our goal is to offer clean, comfortable accommodations with excellent guest service. In this case at least, it appears we came close to achieving that goal. As we share these comments with our staff, I am... More

cleveland
Senior Contributor
33 reviews 33 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 19, 2012

we had made reservations in Nov 2011 for a March 2012 hotel stay. we travel with our dog and needed a first floor due to his leg surgery. Upon arrival, (3pm)we were told our reservation had inadvertently been cancelled at 150am (we assume by a staff member)and we no longer had a reservation. however, guy at desk said no problem,... More

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See 6 more reviews by sallybeecleveland for Charleston
SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
March 30, 2012

I would like to thank this guest for sharing their opinion with us. We always value guest feedback, be it positive or negative, as it allows us the opportunity to improve. I am sorry that this guest did not thoroughly enjoy their visit. As I was involved with this guest during their stay, I remember the situation well. Unfortunatley, there... More

Jacksonville, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2012
2
people found this review helpful

This hotel is cute and located in a great safe area. The rates are reasonable. The rooms are super clean, and a lot of care goes into this property. SOME of the staff are outstanding! I would have given this hotel 5 stars but a few of the staff really angered me during my stay. 1. We were checked in... More

Was this review helpful? Yes
SICGM, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
March 17, 2012

I would like to thank this guest for taking the time to share their review of our property. We place a high premium on guest feedback as it allows us to focus our efforts on those issues that are most important to our guests. I am sorry that this guests stay was made less than perfect by the actions of... More

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Additional Information about BEST WESTERN Sweetgrass Inn

  • Best Western Sweetgrass Hotel
  • Best Western Charleston
  • Charleston Best Western
Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Price Range: $$

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BEST WESTERN Sweetgrass Inn
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