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BEST WESTERN Sweetgrass Inn

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1540 Savannah Highway, Charleston, SC 29407-7845
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BEST WESTERN Sweetgrass Inn
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BEST WESTERN Sweetgrass Inn
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676 reviews from our community

Traveler rating
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    83
    45
    35
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219
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newton, NC
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel room was clean and well maintained. The staff was friendly and helpful. I would highly recommend this hotel. We only stayed the one night but the bed was comfortable and the room very quiet.

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Sharon S, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your stay and found our staff to be friendly and helpful. Again, thanks so much. We hope to see you again. More 

Greenville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Nice place. Employees are very friendly. Always make my stay enjoying. Like to give a shout out to Carol who made my day with her smiling and friendly self. She is the Breakfast Attendant and great at her job.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Terry L, Thank you for taking the time to post a review. We really appreciate it. I was delighted to read that you enjoyed this visit as well as past visits. I was excited to know that our staff, especially Carol, made such a positive impact upon your visit. Again, thank you for your comments. We look forward to... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Was told there was a pool when we booked. After checking in and wanting to swim, we found out the pool was being renovated. We cancelled the second and third night because of no pool. After checking out, the manager informed he had an arrangement with Holiday Inn down the street. We called Holiday Inn and the desk clerk knew... More 

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Joanneandmargie, Thank you so much for taking the time to post a review. We appreciate all feedback, be it positive or negative, as it allows us the chance for improvement. As I stated during your visit. I am sorry that the pool being under construction had such a negative impact upon your stay. We do have an arrangement with... More 

Lugoff, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for medical tests at MUSC. Hotel has easy travel to MUSC, historic district and shopping. There is a good BBQ restaurant in walking distance (1 block) and a good Italian restaurant (a bit expensive) about 1/4 mile. The rooms are adequate, could use some updates. The bed very comfortable. Front desk personell were great. We had one... More 

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear 69retired63, First and foremost, I hope all the tests at MUSC turned out favorably. Thank you so much for posting a review. I was happy to read that you enjoyed your visit with us and found our front office staff to be friendly. I am sorry that their was a housekeeping hiccup during your visit. I have shared your... More 

Lewisburg
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice, clean hotel. Check-in and check-out were painless. Rooms are recently renovated. There was some construction underway at the hotel, which began around 9:30 am or so, and was loud. Breakfast was typical hotel fare but the sausage and eggs were first rate. Exiting the hotel, to travel downtown, is a bear as traffic on the highway is almost nonstop.... More 

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear M P, Thank you for taking the time to post your comments. We really appreciate the feedback we get from sites such as Trip Advisor. I was very happy to read that you enjoyed your visit with us. I'm glad that you enjoyed the changes we made as part of our recent renovation. Again, thank you for the review.... More 

DeLand, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel was recently remodeled and looked new. Beds were comfortable and continental breakfast was one of the better ones I have had actually better than your typical continental breakfast. The only negative was that when they remodeled that closed off the rear room balconies overlooking the pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear vaugh_re, Thank you for taking the time to post a review. We appreciate the feedback. I was delighted to read that you enjoyed your visit with us. I was also very pleased that you liked the renovations as well as our breakfast. Thank you again for the review. We hope to see you again. More 

Phila.,Pa., United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Pricing outrageous. Told one price at check-in,paid another at check-out. Manager unconcerned. Other than the bait and switch regarding room price, it was a nice property. Make sure you get a clear description of room pricing when you check-in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear John M, Thank you for your review. We always appreciate feedback, be it positive or negative, as it allows us the opportunity for improvement. I am sorry there was confusion regarding your room rate. If you'd like to contact me off-line, I'd be happy to look into the matter for you. Again, thanks for the review. More 

Brighton, ON
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

On our trip from Florida to Carolina we were looking for a Best Western Hotel in Charleston. We have had all good experiences with this chain,and after picking up a coupon book at the welcome center in S. Carolina, we found this hotel with no problem, on the main road through the city. The staff was very friendly during our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Dunedin2009, Thank you so much for taking the time to post your comments. We really appreciate the feedback we get from sites such as Trip Advisor. I was delighted to read that you enjoyed your visit so thoroughly. I was especially pleased that you found our staff to be friendly and our rooms spacious and clean. Thank you again... More 

Springfield, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Every employee encountered demonstrated care in meeting requests, while displaying dedication to their duties. The amenities that this hotel provided exceeded expectations as well. Location of Hotel provides ease in travel to various desired locations throughout Charleston.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Mst Sgt M, First and foremost, thank you for your service. Also, thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us and that we exceeded your expectations. I was also delighted to read that you found our staff to be dedicated... More 

Tampa, Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed over 7 nights in the last 6 months and have nothing negative to say about this hotel. Friendly, great location and priced right. Easy drive to downtown and several great dining places closes by if you don't feel like going downtown.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear MLN047, Thank you for taking the time to post a review. It means a lot to us. I was happy to read that you enjoyed your multiple visits with us and found the staff to be friendly and your stay always a pleasure. Again, thank you so much for the review and your business. We look forward to seeing... More 

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