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BEST WESTERN Sweetgrass Inn

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1540 Savannah Highway, Charleston, SC 29407-7845
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BEST WESTERN Sweetgrass Inn
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BEST WESTERN Sweetgrass Inn
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663 reviews from our community

Traveler rating
    274
    229
    81
    44
    35
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218
255
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27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We were extremely disappointed with our stay in Charleston at this Best Western. No room safes are provided and we had $300-400 stolen from a pocket in a backpack left in our room. Management indicated that only the "authorized person" had accessed the room in our absence. No satisfaction was accorded other than the suggestion that we could file a... More 

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room was clean and comfortable. We were about a 15 minute drive from Charleston. Quick check in and check out, with very nice staff at the front desk. We didn't bring our dog, but it was pet-friendly.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

It was a pleasant surprise that I found the Best Western to be as good as it was. The rooms were well maintained and comfortable. The staff were great and the breakfast was good. However, the requirement to have 200 characters for this survey sucks.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Moorestown, New Jersey
Top Contributor
57 reviews 57 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice, clean, and spacious room. Breakfast was good, but some things had run out by the time we sat down for breakfast (with an hour still to go for the scheduled breakfast time). The pool was under construction/re-conditioning so it was not available during our spring break visit.

Was this review helpful? Yes 1
Waldorf, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

While our recent stay revealed a clean room, the decor is drastically in need of updating. The tile needs regrouting, the AC was musty, and the poor seal under the door admitted smoke from outside, not to mention a few bugs and a cigarette butt.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
New Bern, North Carolina
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very close to Charleston without the Charleston prices. Very friendly and helpful front desk staff, excellent service, clean, comfortable rooms, pet friendly, with a walking area, including poop station.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Kevinthegr8, Thank you for taking the time to post a review. We really value the feedback we get from sites such as Trip Advisor. I was delighted to read that you enjoyed your recent visit with and found our accommodations to be clean and comfortable. I was especially excited to read that you found our staff to be very... More 

Casar, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was nice and clean, staff were friendly but not overly excited to help you. Very large and spacious pool always clean and open. Cleaning service came in everyday to make the bed and replace towels. Overall it was a decent hotel, close enough to downtown Charleston maybe about 5-10 minute drive depending on traffic. Breakfast was decent, the breakfast... More 

Was this review helpful? Yes 2
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Mongoose5033, Thank you for taking the time to write a review regarding your recent visit with us. We really appreciate the feedback. I was happy to read that you enjoyed your visit with us and found our rooms to be nice and clean. I was happy to know that our staff was friendly but I am concerned that they... More 

lake city, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Quiet, safe area of Ashley River area of Charleston, SC. Complete continental breakfast. Certainly would stay again! Quick drive to MUSC and the Citadel. Shopping areas in the immediate US 17 area. Having stayed in some of the more high-end places nearer MUSC, this Best Western is quite the deal and is easy to get to any part of the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Saundra O, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us and found our property to be quiet and safe. I was also pleased that you enjoyed our recent renovations. Again, thank you so much for the review. We hope to... More 

Cape Cod, Massachusetts
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I always stay at a BW. Staff is friendly, professional and knowledgeable. We enjoy our stay and look for a BW motel when in various cities. We like their program Stay and Park too. Rooms are clean, beds comfy. We did wish that Charleston had an elevator though. But, the women behind the counter offered to assist... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Beaches2, Thanks so much for your loyalty to the Best Western brand. We are excited that you were extremely satisfied with the service you received from us. Excellence is the standard that is set when it comes to the type of service we provide. Thanks for being guest that make that easy. More 

Bradford West Gwillimbury, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 1 night at this hotel and were very satisfied. This is an older property with 2 separate buildings, both 2 story and both with exterior room entrances. We were in the back building (room 137) and faced away from the street so there was no road noise and we didn't hear any of the other guests once the... More 

Was this review helpful? Yes 1
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear John A, Thanks for taking the time to post this lovely review. We are glad that you found your room to be quiet, clean and comfortable. We have not renovated the room that you stayed in while visiting us. We are still in the process of renovating the rooms and we have almost completed the pool. We apologize that... More 

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