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All 54 Charleston hotels

BEST WESTERN Sweetgrass Inn

2.5 of 5 Hotel   |   1540 Savannah Highway, Charleston, SC 29407-7845
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Ranked #27 of 54 Hotels in Charleston
A recent review
5 of 5 stars reviewed 4 days ago
dogmom9 Sidney, Ohio
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550 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Key West, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

The room had a very musty, unpleasant scent. We saw the first roach within the first ten minutes of our stay, but we are from Florida, so we understand that they get inside sometimes, and just ignored it. However, the following morning they were very active and we managed to kill 10 of various sizes before we even had a... More

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Sidney, Ohio
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We loved our stay here. It was very clean and rooms were decorated nicely. The beds were very comfortable. We would stay in this facility again and would recommend it to others. We did wish that there were more hot items available for breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear dogmom9, Thanks for taking the time to post this review. I'm pleased that you really enjoyed your stay with us. You mentioned the rooms were clean and nicely decorated. Many thanks to you for that. It was great to see that you will recommend our hotel to others. We really do appreciate you for choosing to stay with us... More

Canton, GA, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I received a highly discounted and very competitive rate from Sweetgrass Inn and did not expect a 5 star hotel. And while it isn't a 5-star, we got a lot of quality for our dollars. My wife and I enjoyed a very pleasant stay with excellent service in a clean room that was spacious and cleaned daily by a competent... More

Review collected in partnership with Best Western

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Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Bruce S, You guys totally rock! I am so pleased that you felt that we provided you a competitive rate and a great value for the money spent. It was wonderful to see that you enjoyed the clean, comfortable room and competent staff that assisted you while you were here. Thanks again for your feedback and see you again... More

Lumberton, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is our 2nd year staying at the BW Sweetgrass Inn. Really nice property and the hotel staff is very friendly, and attentive to all your needs. I had a cold pack that I had left in the hotel room and went to the front desk to report to one of the women behind the desk (sorry I forgot her... More

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Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Cindy W, Thanks for being a loyal Best Western guest. We really do appreciate your feedback. It was wonderful to see that the staff came to your rescue when you could not find your icepack. I am also glad that we were able to accommodate you with an extended check out for your late departure. I am delighted that... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I had one of those day where nothing seemed to go right. I was working on 3.5 hours of sleep I had drove over 14.5 hours to the hotel from Sylvania Ohio...phone was not responing an I got lost. so about time I arrived I was toxic to day the least.. I walked up to the counter an Nikki was... More

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Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear David R, Thanks for this totally awesome review. I was so excited to see this review as it made me feel all warm and fuzzy as I read it. This is a prime example of what we strive to provide to all of guests. Thanks for being so kind and mentioning the staff by name. They all will receive... More

Jackson, New Jersey
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a pet friendly hotel and sometimes the pets do not read the all the rules of being quiet when they are left alone in the room when their owners go out for dinner. The room was clean and convenient, which is mostly what I look for in a hotel while traveling. Although the breakfast was plentiful, the person... More

Was this review helpful? Yes 1
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Les W, I do apologize that you did not fully enjoy your recent stay with us. We are a pet friendly hotel and clearly advise all of our guests of the policy and requirements of traveling with their pets. I'm sorry that this particular guest did not adhere to our policy. You also mentioned concerns about the handling of... More

Cville va
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We weren't looking for anything fancy for a weekend stay in Charleston. We wanted to enjoy some of the restaurants and bars in the new hotspot West of Ashley's. we are from Edisto Island so this was an easy drive for us . The hotel is old but has been refurbished . The bathrooms needed attention Reno wise but the... More

Was this review helpful? Yes 1
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear vagabondCvilleva, Thanks so much for this lovely review. It was refreshing to see that we provided you with a clean, comfortable, and convenient location. We know how important it is to offer great amenities and I was glad to see that you enjoyed each one with the exception of our awesome pool. I hope that you will decide to... More

Prospect, KY
Top Contributor
54 reviews 54 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

If not for Jasmine at the front desk, this would be an abominable review! I reserved here for the pool, and was not disappointed. What I did not expect was having to lug my stuff up a flight of exterior stairs to get to my room. I had reserved a "deluxe" "poolside" room. I don't know what was deluxe about... More

Review collected in partnership with Best Western

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Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear PenrynC, I was shocked to read this review as this is definitely not the type of service we are used to providing. I am so sorry that you encountered several things that were just not right during your stay with us. We are so committed to providing excellent service that this is just totally disappointing. I am sure that... More

Morrow, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

booked this hotel for labor day weekend thought since I was a gold member and the hotel was among other nice hotels that this hotel would be nice, highly disappointed, room had an odor, furniture was outdated, 2nd night they didn't clean room, and had nets in the room, sent a maintenance guy to clean room he did a half... More

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Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Sonya C, Thank you for your feedback. We do appreciate your loyalty to the Best Western brand. I am sorry that you were so disappointed by your recent stay with us. I have discussed all the issues that were mentioned in your review to our Director of Property Operations to ensure that no future guests have the same experience.... More

Bristol, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Fine stay for the night. It was a little dated but nothing major. Not sure if by design but there were no windows facing the parking lot. The windows face inward towards the pool which would nice if you have kids using the pool. Food was standard hotel food.

Was this review helpful? Yes
Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review

Dear Mark K, Thanks so much for posting this review. I am a bit disappointed that you found the hotel a bit dated. I can assure you that we are addressing that issue starting 11/01/14. We are starting a full renovation at that time. The windows in the room that you stayed in are suppose to face the pool as... More

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Additional Information about BEST WESTERN Sweetgrass Inn

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Sweetgrass Inn 2.5*
Number of rooms: 87
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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