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Hilton Garden Inn Charleston Waterfront/Downtown

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45 Lockwood Drive, Charleston, SC 29401
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Hilton Garden Inn Charleston Waterfront\/Downtown
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385 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Charleston Waterfront/Downtown
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Level Contributor
6 reviews
3 of 5 stars Reviewed October 13, 2015

Clean, nice staff, nice view if you are in the waterfront room. They have a shuttle to downtown Charleston which runs every hour (or 30 minutes) and parks at the fountain near Harbor inn. The driver is really nice and the shuttle is clean.

Helpful?
Thank Arey J
Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2015

Very nice hotel in a nice location overlooking the Ashley river marina. My room was clean and in good repair and had a large LCD TV and a big desk. Beds and pillows were very high quality. The restaurant had a cold breakfast bar or you could order a hot breakfast from the menu. The dinner menu had a good... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Scott L
Ingleside, Illinois
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

We enjoyed everything here. The breakfast we got as a package with our room was well worth it. We travel with two little kids and a teen so being able to hop right down and fuel everyone us well is fantastic. The service is great and food is well above average. Great choices and selection. The room was perfect. We... More 

Helpful?
Thank annaandroman
Iowa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 10, 2015

This is a nice location. The bathroom wasn't perfectly clean, but it wasn't horrible. The staff was very friendly and quickly fixed the few problems I had. It is easy to find and provides relatively easy access to the popular downtown areas.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank S H
West Reading, Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 9, 2015

Reserved a room with a balcony - paid for it. Checked in...room was unavailable. Took over an hour to figure out where to put us...front desk didn't know what to do. Housekeeping was POOR from beginning to end - toilet not cleaned, bathtub not cleaned garbage not emptied. We tried to be accommodating re: the recent flooding rains - but... More 

Helpful?
3 Thank Christopher B
Charles R, Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Dear Christopher B, I am so sorry for the the challenges you experienced during your stay. As you are aware, City officials closed all roads and bridges into Charleston over the period of your stay, thus making it imposible for any team members to get to the hotel. As you stated in your response, there were ony three team members... More 

castle pines, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 6, 2015

Waitstaff unresponsive and poorly trained. Front desk didn't care. Dining room was extremely noisy and poorly decorated. There is virtually no amenity you con easily walk to. Don't expect to buy what you need in the hotel "shop". Colleen at front desk was extremely accommodating.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Andrew R
Charles R, Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Huntington Beach, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 4, 2015 via mobile

The Hilton Garden Inn Charleston Waterfront/Downtown has a very good staff, nice enough rooms, and very business friendly dining. I would stay here again. Pros: Great staff, especially the dining staff. Best fitness center at any hotel I've stayed at. Cons: a slightly odd layout to the hotel

Helpful?
Thank TJ J
Level Contributor
7 reviews
4 of 5 stars Reviewed October 3, 2015 via mobile

The hotel was very clean and the staff was pleasant. No continental breakfast and breakfast was overpriced in my opinion. The location isn't within walking distance, but it's just a short drive to downtown.

Helpful?
Thank Patrick H
Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2015

Front desk was very friendly and helpful. Great views of the marina. Lobby/bar area was very inviting. Both Saturday and Sunday night there were many people taking advantage of this area. Can't wait to visit in the fall and use the outdoor fire pit.

Helpful?
1 Thank ann0625
Huntington, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2015

It was fine, but crowded when we stay. The breakfast procedure is different than with other HGIs. There are rooms facing the waterfront WITHOUT balconies and WITH balconies. If you pay for the waterfront get the balcony.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert S
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