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Hilton Garden Inn Charleston Waterfront/Downtown

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45 Lockwood Drive, Charleston, SC 29401
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Hilton Garden Inn Charleston Waterfront/Downtown
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Hilton Garden Inn Charleston Waterfront/Downtown
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269 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Charleston Waterfront/Downtown
See the most recent reviews
Springdale, Arkansas
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 3, 2015

This hotel has the comfort and consistency that I have come to expect from HGI properties. It is in excellent condition. Customer service is excellent. My room has a view of the boats which was very nice to wake up to. The breakfast was excellent and the hotel has a bigger more entertaining bar than most HGI properties. Try the... More 

Was this review helpful? Yes 1
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for your feedback. We strive to provide the best customer service possible and I appreciate your kind comment. I hope you will stay with us again the next time you are in the area. More 

Charlotte, United States
1 review
5 of 5 stars Reviewed May 2, 2015

Very clean, comfortable, nice hotel! Would stay here again. Beautiful views of the Ashley River and Marina! Close to historic sites in downtown Charleston, and lots of wonderful restaurants! Nice bar area near the lobby of the hotel!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for your review. I am so glad you enjoyed your stay and our beautiful views. I hope you will choose the stay with us again the next time you are in Charleston. More 

Fishers, IN
Level Contributor
145 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 1, 2015

My mom-in-law, an old friend, and I met up for a girls' weekend in Charleston and after seeing the expensive prices of hotels in the downtown area, opted for this hotel that offered hourly shuttles to the historic district. It sits on the river, so the views out the back are nice. If you're staying more than a day or... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for your feedback. I am so glad that you enjoyed our complimentary shuttle service and view of the marina. I hope you will choose to stay with us again next time you are in Charleston! More 

Leicester, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 1, 2015

I had booked with an additional cost for an upgraded room "with a balcony and spectacular waterfront view". Though I arrived early at 1.00 pm (3 hrs before suggested check in time) I asked for them to prepare a room as soon as possible. I then went downtown for a few hours, 3 hrs later on returning to change, shower... More 

Was this review helpful? Yes
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you for taking the time to submit your feedback regarding your stay at our hotel. I am sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I hope next time you travel... More 

Charleston, United States
1 review
3 of 5 stars Reviewed April 29, 2015

I feel as if the hotel was overpriced compared to the amenities. No continental breakfast, shuttle only drops off at one location. To me the hotel was just average. The location was nice, and so was the view from the room. However if you wanted breakfast, the bar was $14.50. There was not a lot on the bar to choose... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for taking the time to submit your feedback regarding your recent stay at our hotel. We strive to provide the best service possible for our guests and truly appreciate constructive criticism. I am happy that you enjoyed our location on the marina and view. Our rates do fluctuate based on season so I hope next time... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 28, 2015

This was my first time not staying in the Historic District in Charleston but it will not be the last! Why do u want to stay a mile and a half from the downtown area... Price and new accommodations. We got a wonderful suite room with a mini fridge and a keriug coffee maker. It was perfect for the3 of... More 

Was this review helpful? Yes 1
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you for your kind words regarding our hotel. I am so happy that you enjoyed your stay with us and that we could locate your favorite shoes for you. I look forward to your stay with us next time you are in Charleston. More 

Columbia, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

I stayed due to the close proximity to MUSC and for the Hilton brand loyalty. Their customer service was on point and Gabe at the front desk is a "poster child" for perfect customer service skills! I required additional recovery time after medical procedures. Gabe was able to get us checked in early and with a late check out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for your feedback regarding our customer service and Gabe in particular. He is a true asset to our team and we appreciate all his hard work to make our guests stay memorable. I hope that you will choose to stay with us again when you are in Charleston. More 

New York City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

The check in process of this lovely hotel was quick, friendly and informative. The girls at the front desk were wonderful. The rooms are clean and I like the tiled (wood look) floor. We had a view of the Marina with a balcony. Breakfast was plentiful and delicious. Free shuttle service to downtown Charleston Harbor was great. This is an... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for taking the time to review us on TripAdvisor! We truly appreciate your kind words regarding our front desk staff. We strive to provide the best customer service possible and we love this contributed to the enjoyment of your stay with us. More 

Greenville, South Carolina
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 23, 2015

I recently stayed here for a weekend getaway in Charleston. The staff was very friendly and accommodating. The room had everything I needed and was very clean and new. Historic Charleston was just a quick Uber/Taxi ride away so that was also a nice perk. I had a partial view of the water which was nice. Would love a balcony... More 

Was this review helpful? Yes 1
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you for your feedback! We appreciate your kind words regarding our staff. I am happy that you enjoyed your stay and hopefully next time that you are in Charleston we can accommodate your request for a balcony room. More 

Stamford, Connecticut
1 review
5 of 5 stars Reviewed April 22, 2015

Recently we used the Hilton for my son's wedding. To say the hotel bend over backwards for us is an understatement. When the bulk of the hotel was in for the wedding at about the same time (5 house before check in) they did everything to get us in our rooms, complete check in and begin our stay. The place... More 

Was this review helpful? Yes
Robin H, Front Office Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review

Thank you so much for your feedback and your comments about Kourtney and Coleman! We are so happy that they helped make this special time for you and your loved ones as memorable and seamless as possible. I hope that you will choose to stay with us again the next time you are in Charleston. More 

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