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All 54 Charleston hotels

Hampton Inn & Suites Charleston / West Ashley

2.5 of 5 Hotel   |   678 Citadel Haven Drive, Charleston, SC 29414
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Ranked #30 of 54 Hotels in Charleston
A recent review
4 of 5 stars reviewed 3 days ago
Madalena M Blacksburg, Virginia, United States
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347 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blacksburg, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

It's going to be difficult to find a better value place to stay around Charleston, at least through Hilton. I was here for business so I can't speak to its proximity to attractions, but it has easy access to highways, etc. The rooms have nice high ceilings, which gave it a different feel than other Hilton hotels I've stayed in,... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

The motel was in excellent condition and well-maintained. The staff provided the distinguishing qualities - all superb. They were amazingly friendly and in such a genuine, unforced manner. Helpful also.

Review collected in partnership with Hampton

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London, Kentucky
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago

my daughter and I stayed at this hotel in august, it was awful. beds were never changed but I was offered sheets to do it myself, I requested the sheets be changed but they failed to do it, we were there a week! we came in one night after midnight and our door was ajar, safety lock kept it from... More

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Greenville, NC
Senior Contributor
23 reviews 23 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I can't begin to explain how much of a phobia I have of hotels. I take my own sheets, pillow, slippers so my feet won't touch the floor, etc. My wife (gotta love her) goes into the room first and lysols the whole thing down and so forth. It's just the germaphobe in me I suppose. I haven't stayed in... More

Was this review helpful? Yes 2
Lexington, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Spent one overnight at West Ashley Hampton Inn. Spur-of-the-moment booking on the Wednesday previous to the Labor Day weekend. Think we might have gotten the last nice hotel room in Charleston county. Early check-in was awesome, front desk was helpful. Breakfast was crowded...guess I shouldn't have slept in, but I did, cause it was grave-quiet, and the room pitch dark.... More

Review collected in partnership with Hampton

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CHSWAGSM, Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you so much for your kind review! We are very proud of our hotel and staff, and are glad to hear you had an enjoyable Hampton experience. Hope to see you back in the future, we'll make sure to save you a seat at breakfast! More

United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Conveniently located Hampton Inn with good staff but it smells of mildew throughout the hotel and our bathroom had visible mold on the walls and poorly repaired water damage. Not a place I would recommend at this time.

Review collected in partnership with Hampton

Was this review helpful? Yes
CHSWAGSM, Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to review your recent stay with us. At the Hampton we pride ourselves on providing each guest with a great stay, and I'm sorry to hear our property fell short of the mark for you. I've taken your feedback to property manager to be addressed, so that we can better serve you and other... More

wilmington, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I reported several problems to staff. Some were resloved quickly. ( no linen service to room including making bed) Fire hazard Entry door to room would frezze up no allowing egress or exit. never attended too. NO RESPONSE FROM HIDDEN MANAGER

Review collected in partnership with Hampton

Was this review helpful? Yes
Christopher W, General Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Jim D I am glad we were able to discuss this today. Thank you again for choosing the Hampton Inn & Suites Charleston/West Ashley! As discussed, you will be receiving the free night stay to any Hilton of your choice within 7 to 10 business days. We will also try to assist you in booking your next stay in the... More

Hilton Head, South Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nicely located only about 5 minutes from downtown and less than half the price of downtown hotels. Well decorated. I prefer staying here to a full service hotel when traveling and this one is really convenient to the college and MUSC. Great breakfast. Would stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
CHSWAGSM, Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you so much for your kind words! I'm very happy to hear you had a true Hampton experience with us. We look forward to seeing you again soon, thank you for your loyalty. More

Rosedale, Maryland, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel s a very nice facility. With a old south charm on the outside and inside. The rooms are large with plenty of light. Staff was very warm and friendly. But, the breakfast was the worst I ever had and have stayed at many Hamptons. Once again they need to talk to the Hampton in Bangor Maine. They are... More

Was this review helpful? Yes 3
CHSWAGSM, Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you so much for your review of your recent stay. We really appreciate hearing your kind words regarding the hotel and staff, we're proud that they were able to provide you with a true Hampton experience. I am sorry to hear that you did not enjoy your complimentary hot breakfast. Our breakfast staff works hard to ensure they are... More

Annapolis, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

This hotel goes above and beyond to make you feel at home. Upper management should use Josh at the front desk to train other employees at other Hampton/Hilton Locations. I was very impressed with the level of professionalism and quality of service he and the other staff provided. The room was clean, breakfast was impressive, especially for being free and... More

Was this review helpful? Yes 1
CHSWAGSM, Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you so much for your great review of your recent stay! I'm excited to hear you had such a good Hampton experience, as we provide ourselves on delivery true cleanliness and service to every guest. We were especially glad to hear what a great interaction you had with Josh, and we've put your comments to his attention as well.... More

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Additional Information about Hampton Inn & Suites Charleston / West Ashley

Address: 678 Citadel Haven Drive, Charleston, SC 29414
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Charleston / West Ashley 2.5*
Number of rooms: 121
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Also Known As:
Hampton Inn & Suites Charleston / West Ashley Hotel Charleston
Hampton Inn And Suites Charleston / West Ashley
Hampton Inn West Ashley
Charleston Hampton Inn

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