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SpringHill Suites Charleston Downtown/Riverview

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98 Ripley Point Drive, Charleston, SC 29407
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SpringHill Suites Charleston Downtown/Riverview
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SpringHill Suites Charleston Downtown/Riverview
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409 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • French first
  • Italian first
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    (101)
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Columbus, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The location was very convenient to downtown and other venues. Staff was very friendly and acommodating. Nice rooms and very comfortable lobby. Really enjoyed the evening shuttle bus back and forth between downtown - very reliable.

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Ohio
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a very nice hotel, we got a nice size room for a very decent price. Location was a little hard to find but once we found it we were extremely happy with our stay. Very convenient to everything Charleston has to offer, they also provide shuttle service to local places. Morning breakfast buffet was a perk as well.... More 

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Florence, South Carolina
5 of 5 stars Reviewed 6 days ago NEW

During our recent 1 night stay at this hotel, we were totally blown away by the staff, the room and amenities. Everyone we met was super helpful, polite, and professional. The words awesome, clean and neat was the description used by my kids upon arrival. Once we departed, I had a phone call from the staff letting me know we... More 

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New Smyrna Beach, Florida
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Beautiful location and views of the marina. It was a bit odd to walk into the entrance and realize that the check in desk is up a flight of stairs. Once at the check-in desk, we waited a good 15 minutes before someone came to check us in. The first room was dirty and didn't appeared to be cleaned or... More 

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Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review

Dear Kyra R, Thank you for taking the time to share your experience with us. We truly appreciate it as we are constantly looking for ways to improve in order to provide the best service we can. We have passed on your feedback to our hotel staff to ensure that this is an isolated incidence moving forward. We strive toward... More 

Florence, South Carolina
Level Contributor
81 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has a lovely location. The room is shaped odd. Tiny bathroom. Tiny sink. Not the mist comfortable bed. My family of 4 did not sleep well. HOWEVER... the start of our stay was just gross. In the room less than 5 minutes, went to use the bathroom, lifted the lid...pee everywhere! Not fresh, it had been there a... More 

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Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review

Dear Debbie R, Thank you so much for taking the time to share your honest feedback. We truly appreciate it as we are always looking for ways to better ourselves so that our guests may have the most excellent experience. I have spoken with the general manager regarding your toilet issue. She is personally speaking with each of our housekeepers... More 

california
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You know how they give you that phone call to check that your room is okay? Well, there was so much wrong with our room that I gave up telling them all that was. Also, it was a holiday weekend & I knew that they were booked up so moving to another room or even hotel (which probably would not... More 

Was this review helpful? Yes 2
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review

Dear lauraswaft, I am delighted to read that you enjoyed elements of our hotel during your visit, but as a passionate service professional, you can imagine that I am disappointed to read that we did not meet all of your expectations. For that, I sincerely apologize on behalf of the entire team. We stay 100% committed to excellence so that... More 

Elkins, Arkansas
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was down in Charleston for only one night this trip, and the SpingHill Suites was the best priced Marriott property in town. The location is very nice, adjoining a marina. A nearby restaurant was an easy 10-minute walk along the shore and it was nice. No complaints about the room. (Well, maybe one, later). Room was immaculately clean, furnishings... More 

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Charlotte
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very well priced, good size rooms, fairly convenient location to downtown and beaches. Great staff - very accommodating. Shuttle to downtown in the evenings convenient. Pool okay. Not much of a game room. Thanks for a great weekend. We will be back.

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Washington DC, District of Columbia
2 reviews
2 of 5 stars Reviewed 3 weeks ago

If this rating were just for the front desk and food (breakfast) staff and the service, it would be a 5. Unfortunately, the hotel is in dire need of repair, cleaning, and upgrade. Floors in the elevators are atrocious. Room had hair on the bathroom floor when we checked in. Our remote control for the TV only had 1 working... More 

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Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review

Dear VSCOTT1908, Thank you for taking the time to share your honest feedback with us. We truly appreciate it as we strive for excellence in all that we do. Regarding your stay, it seems as if it was the perfect storm of small mishaps that tainted your stay. I can assure you (and you can see for yourself on other... More 

South Jersey
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I LOVED this hotel. We were a bit concerned about it not being downtown but that faded as soon as we arrived. This hotel has a marina right in front and the Residence Inn is right next door, parking is free and it's literally 5 minutes from downtown. Bring quarters to park downtown for the meters (wish... More 

Was this review helpful? Yes 1
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