Thank you for your gracious review of our hotel and our Team. Your comments referencing our service the Team offers was most appreciated, as well as, your comments regarding our guestroom cleanliness. We are sincerely sorry that you did not have an extra set of towels for one of your grandchildren and I have shared your comments with our Team... More

We're very sorry to hear about the unpleasant encounter during our roof replacement project. Although too late for your stay we have completed the roofing project. We always want our guests to feel comfortable and learned from your experience. We hope you'll reconsider staying with us again in Charleston. More

Thank you for your gracious review reminding everyone how convenient the hotel is in the historic market area. It is exciting to hear how much guests enjoy our location when visiting historic Charleston as they visit the variety of shopping and restaurant choices that make up the historic area. We know that Charleston is full of choices and appreciate you... More

Thank you for your 5 star posting. We appreciate your summation and agreement with others that boast of our “great location, attentive service, and spacious rooms” and pleased to hear you will join us again on your next visit to Charleston. As a company we pride ourselves on our “southern hospitality” we offer every guests who entire our doors. I... More

On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was “More for Your Money”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you choose us... More

Many thanks for your recent posting! We love to read such praise and appreciation of our property, location, and service. As you mention, the Doubletree by Hilton has a superb location that only compliments the quality of our guest space, beautifully appointed rooms and superior service. We are always ready when you are prepared to make your next reservation and... More

On behalf of the entire team… “Location and Service above Everyone Else” is a wonderful summation of your recent visit and we Thank You! Our courteous and professional staff go out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears we you had the pleasure of witnessing our team in... More

Thank you for your candid review of your recent stay at the DoubleTree by Hilton. Your comments regarding our property and location were very much appreciated and indicative of what our guest encounter. However, your comments regarding the slow service in the restaurant is a concern and I have reviewed your comments with our Team to ensure our guests do... More

Thank you for your gracious review of our hotel and our Team. Your comments referencing our service the Team offers was most appreciated and I will be sharing your comments with our Team so they can hear your comments as well. We appreciate your confidence you have in us. As a company it is our goal to offer each guest... More