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DoubleTree by Hilton Hotel and Suites Charleston - Historic District

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181 Church Street, Charleston, SC 29401
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DoubleTree by Hilton Hotel and Suites Charleston - Historic District
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1,574 Reviews from our TripAdvisor Community

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The Colony, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our conference was more than great. The most friendly housekeepers in the biz. I have to hand it to Tim in Engineering - he found me after 2 of 4 days and recognized me. I am the girl that needed Dr Pepper. He checked to see if I had any. . That is more than OK. They had it on... More 

Helpful?
Thank natalie m
IL
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed Nov 2015. Enjoyed the courtyard for a visit and a drink. Step right outside for a walk around Market Street. Much to see by foot, no need for vehicle. Historical sights, shops and dining all right there.

Helpful?
Thank smogunit
Pompton Plains, New Jersey
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I am a Hilton Honors member, and have always had terrific experiences at numerous Hilton chains throughout the United States. The Double Tree in Charleston is lovely, but they have serious problems with their hot water supply. I stayed in this hotel for 3 nights, and never had hot water once. Everything else is so nice - the staff, the... More 

Helpful?
Thank wabby
Atlanta, United States
2 of 5 stars Reviewed 3 days ago NEW

The staff was outstanding in every way at the front desk and valet service! Always welcoming and offering suggestions. If your actually looking to get some sleep while at this hotel it could be difficult. The walls are paper thin and anytime someone shuts a room door it will shake your room and bed. Anytime someone is standing in the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James C
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear James, Thank you very much for bringing this to our attention! While we are thrilled that you enjoyed our location and the service you received, we are also very concern because we fell short of capturing the perfect stay. We apologize for the lack of sleep you received during your stay with us, we know how important it is... More 

Chicago, Illinois
Level Contributor
135 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I say Hotel Janus because like the Roman God of the same name, this hotel definitely has 2 faces. The location is exquisite. In the heart of the Historic District and literally across the street from City Market. The staff was deplorable. Not at all helpful or friendly. Prior to arrival I made a simple written request for an extra... More 

Helpful?
Thank Claude P
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Claude P, Thank you so very much for sharing your experience with us. As the General Manager here at the Doubletree by Hilton Charleston Historic District, I take full responsibility for all the service failures that you experienced during your stay. I can confidently say that this is not what we teach nor is it what we expect from... More 

Charleston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

DoubleTree in Charleston, SC was great! Rooms were very clean, hotel staff was very friendly and helpful. This was my sixth year in a row staying at the DoubleTree and it just gets better with each visit. Would recommend this hotel to anyone looking for a great weekend get-away.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Lillian L
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Lillian L, On behalf of the entire Team here at the Doubletree by Hilton Charleston Historic District, thank you so much for staying with us.... thank you for your continued loyalty ! It's exciting to hear from and see you year after year! We appreciate your comment " It gets better with each visit".. this shows we are continually... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here in Sep 15 and was very happy with my stay. Did a girls trip and returned here in Jan 16 because of the location. U can't get any closer to market street. I've decided this hotel is my favorite in Charleston... end of story. The staff is always friendly and willing to answer questions. One of my... More 

Helpful?
2 Thank Bethany D
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Bethany D, We were elated to hear how much you enjoyed your stay with us here at the Doubletree by Hilton Charleston Historic District. It was even more pleasing to hear that you were a returning guest and dubbed us your favorite Hotel in Charleston. The Service you referred to from the bellman is what we consider a small... More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I decided to spend the night in Charleston for our anniversary. This hotel is right next to the markets and we could walk to the shops on King Street and restaurants. We got a room in what they told us was the "newer" part of the hotel. We got a corner room which ended up having a... More 

Helpful?
Thank Kevin H
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Kevin H, We appreciate so much you taking the time to tell us about your recent stay with us at the Doubletree by Hilton Charleston Historic District. We are certainly glad that we were able to be apart of your very special day. The summation of your stay as " Great Location and Clean Room" ... we believe is... More 

Cortez, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The location was great and we enjoyed the sleep, but I like to spend some time on an elliptical before starting my day. Arriving at the fitness center at 7:00, I found I could not access the fitness center until 8 AM. When I asked if I could access early the desk clerk was surly and intimated that workouts were... More 

Helpful?
Thank Bruce D
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Bruce D, Thank you very much for staying with us. We very much appreciate you bringing this less than acceptable response to our attention. While our fitness center does have set hours due to the geographic location it is to other guest rooms, I am most disappointed in the manner that information was given to you.......please except my sincere... More 

DeForest, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were enjoying a bottle of wine in the courtyard using the plastic water glasses from our room. The bartender saw us through the windows from the bar & brought us wine glasses remarking, "you'll enjoy the wine better with these". I'd call that "attention to detail" & excellent guest service!

Helpful?
Thank Gerald K
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review

Dear Gerald K, Thank you very much for your recent review . We love the summation of your stay, "Friendly & Attentive staff "and the example you gave was spot on "attention to detail" We train all employees to anticipate the guest needs and it certainly seem like our bartender did exactly that. I am not sure which bartender, but... More 

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