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Courtyard by Marriott Charleston Waterfront

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35 Lockwood Dr, Charleston, SC 29401
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Courtyard by Marriott Charleston Waterfront
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558 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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There are newer reviews for Courtyard by Marriott Charleston Waterfront
See the most recent reviews
NJ
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 26, 2015

I recently stayed for 1 night at this hotel. The staff was very friendly and helpful. The hotel is very close to downtown. It is about 1 mile away. They offer shutttle service into town. I thought it was over-priced for an average hotel.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Kavallone, Thank you for choosing to stay at the Courtyard Charleston for your overnight stay. We are glad that our location was convenient for you and you liked our courteous staff who work hard to provide high levels of service. Regarding our pricing, we try to stay competitive with the area hotels with our pricing and in addition, we... More 

Leesville, South Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 24, 2015

From the time we checked in to the time we checked out, the customer service was excellent! We were able to check in early and when we got to our room with the bellhop, the door would not open. It seemed like the battery went dead to the locking system. It only took 5 minutes to get maintenance up and... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Michael0717 Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. We take great pride in delivering excellent service, and comments like yours has validated our efforts. I am so pleased to read you that truly enjoyed your stay, and I will share your wonderful feedback with my team. We look forward... More 

Cheltenham, United Kingdom
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 23, 2015

We had travelled by hire car from Savannah, leaving around 3 pm and arriving after dark and found this hotel by chance. It had parking but the room charge was very high and apparently non- negotiable even though I an a Rewards Member (some American guests remarked that they charge these prices because they can !), As it was getting... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear JamesAT39, First and foremost, thank you for your loyalty towards our brand. Our front desk staff are trained to acknowledge and ensure that our Rewards Members are given the upgrades and perks that they deserve and I am sorry that it was not taken care of. I was also disappointed to know that you felt our price did not... More 

Winter Springs, Florida
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 21, 2015

As my sister and I finished loading our luggage cart (we're traveling for three weeks, so we have everything but the kitchen sink), a young man came up to us and asked if we needed help. He had on a volunteer t-shirt, but he assured us that he worked for the hotel, but was doing a community volunteer project on... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Onlyreef, Thank you for your kind words regarding your stay at the Courtyard Charleston during your recent stay. We work hard to provide high levels of service and comments like yours has validated our efforts. I will pass on your kind words to the staff and to Rachel as well to let them know that their efforts do not... More 

Warminster
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 20, 2015

Although it is technically in what is known as historical downtown area, it really wasn't. You cant walk to the heart of the historic area, you either have to drive or take the hotel shuttle. You would think due to its location the hotel would offer a free shuttle. However, they do not, its $6.00/person round trip, so if you... More 

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TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Dan068 Thank you for being a guest at the Courtyard Charleston and for sharing your comments. Although I am happy to hear that you liked our hotel and our staff’s hospitality, I was disappointed to read that you were not very happy with our location. We normally hear great reviews about our location being right next to the river... More 

Miami, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 19, 2015

Average hotel and clean rooms. I am a Marriott rewards member and was told our room overlooked the water. It did not. It overlooked the air-conditioning units for the entire hotel. When I went to the front desk, they told me I had booked a special rate and this is what I got. Since it was only one night, and... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Goldie246 Thank you for staying at the Courtyard Charleston and posting your review. I appreciate your positive comments about our clean rooms and hope your overall stay with us was satisfactory. I am sorry that you were not given a room of your choice and that you had trouble with parking. Regarding the shuttle service, I would like to... More 

Hartsville, South Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 16, 2015

I recently stayed at the Courtyard Waterfront in Charleston while on a business trip. The hotel was nice enough. Staff was friendly and helpful. My room was clean and the king size bed was comfortable.The lighting, in the room, seemed a little dim. Also, it took some time for my room to cool down after I turned the AC on... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your recent stay at the Courtyard Charleston. It is great to hear you loved your room, and like so many others, were satisfied with our facilities. I was pleased to read that our staff did a great job in meeting your expectations, I will definitely share your compliments with them. It is nice to know you enjoyed... More 

Branson, MO
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 14, 2015

We were there for 2 nights. The room was very clean and comfortable. The staff was very accomodating and helpful. They had a shuttle service you could get for the day since it is quite a ways away from downtown. Very pleasant experience.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear KGeorgianna Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. I am so pleased to read that you truly enjoyed your stay. It is great to hear that you loved your room with the beautiful river views and like so many others, were satisfied with our facilities. I will share your... More 

Lakewood, Ohio
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 14, 2015

I spent one night at this hotel, it was nicely refurbished. The location was a bit off the beaten path and situated where many highways connect so if are looking to go for a run or walk outside, your route is somewhat limited. The beds were extremely comfortable. I also thought it was a very sweet touch that my balcony... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Heather L, Thank you so much for selecting our hotel for your overnight stay. I am glad to hear that your business trip to Charleston was enjoyable. Your compliments regarding our decor, personalized customer service and special touches in your room was a pleasure to read. It is our goal is to provide our guests with a memorable and... More 

Columbia, South Carolina
Level Contributor
170 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed May 3, 2015

We spent 2 nights here while attending a wedding. Our room was comfortable and had a great harbor view. There is a lovely breakfast/cafe area overlooking harbor and pool, and coffee is available outside the cafe free of charge. This hotel has everything you need in a relaxed setting. It's a bit of a walk into the center of town,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Chinana Thank you for sharing your feedback with fellow online reviewers. I am so pleased you enjoyed your stay at the Courtyard Charleston while attending a wedding. We host many wedding groups throughout the year and we provide a newer, mid priced hotel with a beautiful view of the marina. Also thank you for your suggestion on a 'quiet... More 

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