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Courtyard by Marriott Charleston Waterfront

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35 Lockwood Dr, Charleston, SC 29401
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1 room 1 guest
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Courtyard by Marriott Charleston Waterfront
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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There are newer reviews for Courtyard by Marriott Charleston Waterfront
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Pocomoke City, Maryland, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 23, 2015 via mobile

My husband and I had been on an 11 day, 2500 mile road trip and this was our last stop. It was the perfect ending. The pool and deck areas, overlooking the marina, are the perfect place to relax. The views are beautiful. We ate breakfast in the hotel the morning we left and felt that for $30 it wasn't... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for choosing our hotel after a long road journey. I am glad that we were able to provide you with the accommodations to relax and you enjoyed the view of the Marina. We are always looking at making enhancements and your comments about our breakfast are well noted. I am glad that we were able to make your... More 

Austin, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015

We always stay at Marriotts, but this Courtyard is a bit disappointing. Its tired/worn. The pool was murky and dirty even though I saw someone cleaning it both mornings. They provide floats at the pool - but some of them are torn up and need to be thrown out. The workout room has old grubby equipment - the treadmills have... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your comments regarding your recent visit while on business, which was very concerning to us. It always saddens me to hear such feedback, as this is far from the image that we like to portray to our guests. At the same time, such feedback is very important to me as I use them as a learning tool... More 

Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 20, 2015

We stayed at this hotel for nine nights and had a lot happen. They had a fire in the staff laundry and had to rehab the elevator on our floor. We had an excellent experience with almost all the staff. The house red at the bar is excellent. Even with all the events the stay was overall good. We had... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for choosing Courtyard Charleston for your multiple nights’ accommodation needs. I am happy that you enjoyed your stay with us. We take great pride in delivering excellent service, and comments like yours has validated our efforts. I appreciate you for giving others detailed information about our hotel and location and am glad that everything was up to your... More 

New York City, New York
Level Contributor
420 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed July 19, 2015

The staff is very accomodating. Because of flight delays and cancellations, we did not have a full group of participants in the get together. The staff was able to let us cancel reservations without any penalties at 4pm. The manager explained that corporate offices frown upon same day cancellation without paying any fee. Room 413 has a partial view of... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for staying at the Courtyard Charleston and for your feedback. We appreciate your kind words regarding our staff especially the front desk who were attentive and helpful to your needs. We are pleased to know that you were highly satisfied with your spacious accommodation, the view from your room and the pool. We hope you will return to... More 

Hilton Head, South Carolina
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 16, 2015

I had appointments at MUSC...this hotel was very close and beautiful. It overlooks a gorgeous pool and marina. The staff was so friendly. There was a problem on the fourth floor, but they handled the situation swiftly.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your wonderful words of praises regarding your recent stay at the Courtyard Charleston. It is a real pleasure for me to read your appreciation about my associates and to share it with them. We work hard and constantly in the effort to satisfy our guests. I am glad our location was convenient for your needs and you... More 

Clarksburg, West Virginia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 11, 2015

Beautiful view! Loved watching the sail boats and enjoying a cup of coffee in the morning was, spectacular. Breakfast was very slow and pricey. Room was comfortable. A little run down in bathroom and cabinets in kitchenette, were very dingy, in bad shape. Beds were soft and cozy. Pricey for what we got, but a good deal for the Charleston... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

I would like to thank you for taking the time to provide us with your feedback about your recent experience with your family at Courtyard Charleston. It is always pleasing for us to read that a guest was very satisfied with their comfortable accommodations, clean rooms and facilities. I am proud of our team of shuttle drivers and we are... More 

Athens, Georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 10, 2015

The hotel was very busy because of the holiday weekend and apparently 2 or 3 weddings, although we were told this is true most weekends that people are staying for weddings. Our room was not ready when we arrived at 4 p.m. but the bartender was very helpful and the front desk arranged for complimentary breakfasts when I asked. When... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for choosing the Charleston Marriott for your recent stay and for your detailed feedback. I am glad you found our associates, especially the front desk and the bartender to be helpful and welcoming. We are delighted to know that your room with a wonderful balcony was the highlight of your stay. I am sorry that you were not... More 

New Mexico
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed July 7, 2015

My husband and I had a three night stay at this hotel. Evidently mid-April is a busy time in Charleston, as most hotels were quite expensive. Have you ever paid over $300 a night to stay at a Courtyard?? If you do, you certainly expect an outstanding experience which we did not have here. Our room was nice, though nothing... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your recent stay at our hotel and your feedback for fellow online reviewers. I am glad to know that your room overlooking the waterfront was just perfect for your needs and the highlight of your stay. On behalf of the entire team of the Courtyard Charleston, I would like to offer my sincere apologies for our hotel... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 5, 2015

I have pictures of the mold on the carpet in our $295 a night room. If you are a loyal Marriott member...do not stay here. From the start to finish it was a disgusting visit. This property is not worthy of the Marriott Label!

Was this review helpful? Yes 2
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

It was disheartening to learn about your recent unpleasant experience at our hotel. We apologize for the cleanliness issue you encountered with the carpet and that your overall stay was unsatisfactory. My housekeeping department has been alerted and we will ensure that they check the carpets and do deep cleaning wherever necessary. We clearly missed the mark and created such... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed July 5, 2015

This stay was as expected for a Courtyard. Room was clean, service was good. The only reason I don't give it more circles is because the front desk staff was not rude but not overly friendly either. They did not seem to be up to speed with what was going on all the time. The bartender was overworked trying to... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your review. I am very disappointed to read that you were not satisfied with the service of our front desk staff and found them to be less efficient in their work. We strive to be attentive to our guests’ needs as this is our main goal in Hospitality and somehow we fell short of this. I will... More 

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