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Courtyard by Marriott Charleston Waterfront

3.0 of 5 35 Lockwood Dr, Charleston, SC 29401
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#39 of 54 Hotels in Charleston
456 Reviews 4 of 5 stars
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Courtyard by Marriott Charleston Waterfront
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Courtyard by Marriott Charleston Waterfront
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456 reviews from our community

Traveler rating
    147
    170
    71
    44
    24
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • German first
  • Any
English first
Doylestown, Pennsylvania
Top Contributor
65 reviews 65 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were visiting the area for 4 days and wanted a water view . This is the ideal spot. Close to downtown with easy access to Folly Beach,Sullivan island and Isle of Palms. Hotel offers a shuttle service for $6 which we used, it also not to far from the free trolley too, which we also used. We had a... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for staying multiple nights at our hotel during your recent visit to Charleston. We are very pleased to hear you thoroughly enjoyed your stay and loved your room with the beautiful river views. I am delighted to hear that Eddie was very helpful as is our entire staff. The next time your travels bring you to Charleston we... More

Newtown, Pennsylvania
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I really liked this Courtyard. The staff was great! I wish I had written down the name of the woman who worked with us on the night we arrived as she deserves an award. So friendly and customer oriented. The fan was a bit loud in our room and this was promptly addressed. She gave us very helpful hints on... More

Was this review helpful? Yes 1
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear KMM0122, Thank you for your wonderful comments. I was so pleased to read that you enjoyed your stay at the Courtyard Charleston. We work hard to provide high levels of service. I will share your compliments with my team to let them know their efforts are appreciated and noticed. I will look into the few issues you faced and... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Choose another hotel. Snide, snobbish front desk clerk. Waited while she apparently was taking a personal phone call and I suppose I was a bother to her. Anyway, we left without checking in. Plenty of other really nice hotels with extremely polite staff close by. Spend your money elsewhere is my best advice.

Was this review helpful? Yes 1
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Greetings from the Waterfront Denise N ~ Thank you for taking time to share your experience with us. Please accept my sincere apologies. Your firsthand account will act as a teach tool for our Guest Service team. We work tirelessly to maintain a professional hotel and believe strongly is customer feedback. Thank you for aiding in our efforts to make... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights in this hotel in a king-sized bed placed in a room barely large enough to accommodate a queen-sized bed. The lobby was not ramp accessible from the main parking lot and one evening of the two, all elevators were out. The staff, especially the bar and restaurant personnel were fabulous in seeing to our special needs... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear MrBill915, We appreciate you choosing the Courtyard Charleston for your lodging needs recently. I am glad to know that my staff took care of your needs and I do apologize for the issues you faced during your stay. I do hope you will reconsider and return to the Courtyard Charleston, as I would like you to experience the Hotel... More

Coppell, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

went into Charleston for one night on our way to Myrtle Beach; the surroundings were GREAT!! I love the river and it's right there. The front desk folks were very very friendly and helpful. The amenities like restaurants, etc. are all there too - the room was very clean and neat; it was a corner room so we had a... More

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HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Peggy Q, Thank you for sharing your wonderful experience at the Courtyard Charleston during your recent stay. We are glad you enjoyed our many amenities we have to offer and found our service to be excellent. Sorry about the AC unit keeping you awake all night. I have taken note of the room you stayed in to make sure... More

Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Made a reservation for a king bed suite with a let out bed. Got there and was given a standard room. Went back down stairs and advised my reservation was for a king suite. I was given a king suite. Upon opening the door there was a smell, like a deli. Opened the door, the room smelled as if pickle... More

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MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Greetings reddawnbbs, Thank you very much for writing about your stay at our hotel. Customer feedback is the best way to continue to learn and make our hotel better. It is our goal to always meet and exceed the expectations of our guests and it always disheartening to learn that we failed to so. Please accept my sincere apologies. This... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Came to Charleston for the very first time and could not have been more satisfied. Eddy, the concierge, was most friendly, helpful and informative. The front desk staff was also well mannered, polite and very nice. 2 thumbs up for people friendliness!!

Was this review helpful? Yes
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Barbara M, Thank you for sharing your wonderful experience at the Courtyard Charleston during your recent stay. We take great pride in delivering excellent service, and comments like yours has validated our efforts. I will surely pass on your comments to Eddy and my front office staff. They will be happy to know that their efforts are being appreciated.... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice place right on the river excellent service with great breakfast buffett. Upgraded our room for free because we where on our honeymoon. Stay away from the city view rooms though they are right near the freeway.

Was this review helpful? Yes
HotelMngerGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Jovan H, Thank you so much for sharing your recent review of the Courtyard Charleston. I was happy to read that you enjoyed your stay with us. Our "southern charmed" location on the river with beautiful sunset views, makes us the hotel of choice when in the Charleston area. We hope to see you back again soon. Travel Safe.... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We came to Charleston last minute for the Labor Day Weekend. We chose the Courtyard by Marriott Waterfront for its convenience location to downtown Charleston. Interesting facts since our arrival. 1. The shuttle from the hotel to downtown is 6 bucks a person. (FYI - We've taken a cab twice. Once it was 7 dollars. The other time it was... More

Was this review helpful? Yes 1
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear Dustin C & Guest, thank you for selecting our hotel for your recent visit to historic Charleston. We were pleased to have you as our guest and are especially grateful for your business given the many hotel choices available to you. Thank you for sharing your experience. Please accept my sincere apologizes for any inconvenience you encountered. We work... More

Dallas, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

1. AIr conditioner cycles on and groans and vibrates very loud - difficult to sleep. Maintenance came and fiddled around, but no change. Definitely not up to Marriott Courtyard standards I expect. 2. Air conditioner in hallyways and c ommon areas went out on day 2. 3. Mattress is very old and 'rolls to center'. 4. Mattress smells of urine.... More

Was this review helpful? Yes
MarkThomasGM, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Dear ALH972 and Guest, thank you very much for taking time to report the problems with the AC units and the bed in your room. Please accept my sincere apologies. We work tirelessly to ensure a clean and well maintained property, with everything in good working order and you have aided in our efforts. Thank you again. Service technicians were... More

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Additional Information about Courtyard by Marriott Charleston Waterfront

Address: 35 Lockwood Dr, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Waterfront 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Courtyard Charleston Waterfront
Charleston Marriott
Charleston Courtyard

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