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Courtyard by Marriott Charleston Waterfront

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35 Lockwood Dr, Charleston, SC 29401
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1 room 1 adult
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Courtyard by Marriott Charleston Waterfront
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627 Reviews from our TripAdvisor Community

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San Francisco
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything about our stay here was terrific. The room was nice. The hotel has a beautiful waterfront setting.. But the most impressive part of our stay here was the staff. We were checked in by Rachel who could not have been any nicer! She had such a pleasant personality and always gave us service with a smile. Also need to... More 

Helpful?
Thank SanFranciscoflygirl
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for recognizing our hospitality and for the gracious remarks regarding your stay at the Courtyard Charleston Waterfront in November 2015. We are delighted to hear you liked your accommodation and that our staff helped make your visit even better. We are also glad to read that you enjoyed the beverage we served. We appreciate you acknowledging our excellent... More 

Chatham, New York
Level Contributor
120 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed here for 1 night on the way back from Miami to New York. We got a room with a "city view" and when a got to the room it was overlooking the highway and a few buildings, no view in sight. For the money it was a rip, not in the historic Charleston as stated... More 

Helpful?
Thank robertbakewell
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for choosing our hotel for your recent stay and for writing a review. I am sorry that you felt that the rate was a bit high. I want to assure you that we review our rates regularly to be sure that we are in line with other similar hotels in our immediate vicinity. In addition, we do not... More 

Ottawa, Canada
Level Contributor
382 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in good shape, in spite of what some reviewers have said. The staff at the front desk were very helpful. The parking lot is a covered area under the hotel, with easy access to central Charleston, and to I-26 and Rte 17. A room with a view of the Ashley River and the marina is nice if... More 

Helpful?
1 Thank rondi3
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for selecting the Courtyard Charleston Waterfront for your recent visit and for writing a review. We are glad to hear that you loved our central location, friendly front desk service, convenient parking facility and that you enjoyed the view from your room. We appreciate your business and look forward to accommodating you again soon. Mark Thomas General Manager More 

Boise, Idaho
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checked in, saw room, checked out. Did not stay the night. There are terrible reading lights in the bedroom, and there were NO lamps in the living room (we had a suite). Also, the hotel is an unpleasant mile walk from downtown Charleston, where everything is. The staff was wonderfully helpful and booked us in another Courtyard in downtown Charleston.

Helpful?
Thank smithfree
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your review. It is so disappointing to read that you did not end up staying at our hotel. Some of our guests find it nice to be out of the hustle and bustle and take the short drive to downtown and some prefer to be right in the middle of it all, and we completely understand both!... More 

Baltimore, Maryland
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 2, 2016 via mobile

Stayed in 426. At 8 AM was ruddley awakened both mornings by what I learned was a ventilator fan issue, a rumble that even burying my head in pillows could not diminish. Otherwise our stay in this aging beauty was unremarkable except for the first rate kindness of our standin shuttle drivers Mark and Eddy. Recommend caution when looking for... More 

Helpful?
Thank Crawddady S
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for sharing your recent review of our hotel. I was happy to read that you enjoyed our helpful shuttle drivers and I will be sure to let them know what great compliments you gave them. I would like to apologize for the ventilator fan issues you experienced and the inconvenience this had undoubtedly caused. Fortunately, we have corrected... More 

Glenville, North Carolina
Level Contributor
12 reviews
4 of 5 stars Reviewed December 30, 2015

I couldn't have asked for a better sleeping experience than this one! The beds were very comfortable, plenty of pillows provided prior to our arrival and the room's amenities met our needs during our entire stay...right down to bottles of water delivered daily. We always had fresh linens and towels when we returned to our room. The bartenders were wonderful... More 

Helpful?
Thank edlehman85
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for taking the time to share your constructive comments regarding your stay with us. The basis for every good hotel stay is having a guest room that is super clean and in perfect working condition. We place great emphasis on this and we are happy to read that the room you lived in was all you expected it... More 

Sandusky, Ohio
1 review
1 of 5 stars Reviewed December 30, 2015 via mobile

Don't be fooled by the other reviews. The staff was friendly...but this hotel is old, damp, dated and smelly. We upgraded to a corner room with a balcony which came with a big price tag. Feeling ripped off. The room layout is strange with doors opening into each other and a tiny little bathroom with the vanity in a separate... More 

Helpful?
Thank Jillann2
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for your review. I am glad to see that you enjoyed our friendly staff but I am sorry that you were less impressed with your accommodations and found your room to be worn and out-dated. I will share your comments with my team and discuss how we can improve these conditions. Thank you for bringing this to our... More 

Jekyll Island, Georgia
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 23, 2015

Enjoyed our evening. Great bed and pillows, slept like a baby. High ceilings in the rooms. Everyone on the staff, greeted us with a smile, and a pleasant greeting. How refreshing. One of the best omlettes for breakfast I have had in a long time. When our car wouldn't start, the GM brought their van around to boost our car.... More 

Helpful?
Thank lap7900
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for selecting the Courtyard Charleston Waterfront for your visit and for writing a five-star review. We are so happy you loved your accommodation and had a good night’s sleep. We take great pride in delivering excellent service and friendly hospitality so we are glad to hear we were successful in our efforts. It is also good to learn... More 

Bradenton, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 17, 2015

This entire hotel is old, it smells damp and musty. See photos below. The cornice boards were falling off the wall in room 346. When we first arrived our view was the air conditioning system. They switched us to another room (the one with the mold). The sink area is very narrow and barely room enough for one person to... More 

Helpful?
Thank lynnechandler
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for choosing our hotel and for writing a review about your stay. Please accept my sincere apologies for the many issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so... More 

Austin, Texas
Level Contributor
314 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed December 8, 2015

If you are in Charleston, and plan to spend most of the time in the historic district, you may want to choose another spot. It is a short drive, but parking is not ideal once you get there. There is a shuttle, but it is limited and is not free. That being said, if your plan is to take in... More 

Helpful?
Thank John K
ManagerX1, General Manager at Courtyard by Marriott Charleston Waterfront, responded to this review

Thank you for selecting the Courtyard Charleston Waterfront for your recent stay and for taking the time to write a review. We are glad that you loved our ideal location and that you enjoyed the view from your room. However, we are sorry for any inconvenience you had while you were here. It was a pleasure having you as our... More 

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