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Francis Marion Hotel

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387 King Street, Charleston, SC 29403
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Francis Marion Hotel
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Francis Marion Hotel
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1,629 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nicest, most helpful staff ever. Your wish is their command. Excellent dining recommendations . Great suggestions for transportation and wonderful directions. They are very quick to phone and make any arrangements for you. Anything one could want is within walking distance.

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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a great experience from the moment I made my reservation with the assistant manager, Seanen, til the moment we left the hotel. We were given a beautiful double room with 2 baths and two closets...great for two friends traveling together. We had a view of the park and the waterfront. The front desk staff and the concierge helped... More 

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

What a fabulous review! Thanks so much for reaching out -- I'm happy to hear that your room was both beautiful and comfortable, and that you thoroughly appreciated the convenient location as well. I hope you'll be back to see us again soon! All the best, Stephen Parker, Hotel Manager More 

Top Contributor
67 reviews 67 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is old, but very nice. The bath rooms were very small, but who cares about the small bath room. The beds are very comfy. The hotel has a lot of charm. The bell men were exceptional! I would love to return some day.

Was this review helpful? Yes 1
FMH_Manager, Manager at Francis Marion Hotel, responded to this review

It sounds like you enjoyed a wonderful stay overall! I can't wait to pass the compliments along to the rest of the staff as well -- glad we could give you a little taste of southern hospitality. We hope to welcome you back to Charleston soon! Take care, Stephen Parker, Hotel Manager More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW

Nice room but ac did not work thank you goodness it was 60 degrees outside. Got 30 dollars credit. Great location close to all great restaurants.shops....churches. Love Starbucks on the first floor . Parking 21$.

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

Glad your stay was great overall, but I'm sorry to hear that your air conditioner didn't work. We are in the process of replacing all guest room HVAC units. Fortunately, the weather was in your favor, but our front desk staff is also always more than happy to assist with any issues that arise during your visit. We hope to... More 

Montclair, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

My wife and I recently visited Charleston and stayed at the Francis Marion. Our experience at this hotel was awesome, in large part because of their Assistant Front Desk Manager, Seanan. He was extremely helpful and caring and made sure we were well taken care of. Hotels - their fixtures, carpeting, etc. can only go so far - it is... More 

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

So glad you and your wife decided to stay with us! I can't wait to pass the compliments along to Seanan, who I know will be thrilled to hear them. We look forward to welcoming the two of you back to Charleston soon! All the best, Stephen Parker, Hotel Manager More 

Joplin
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel has a very good location, but service was poor at best ! The bar Friday night only had one bartender and was packed ! No server , when management was informed the just went and hid. The rooms Tv keeps malfunctioning to blank screen . There are no outlet to charge anything . You can hardly turn around... More 

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

I'm glad you were a fan of the location, but I'm so sorry you were less impressed with the service! That's not at all the usual reaction to our place -- as you can see from the rest of our reviews here, we're known for our hospitality. Please don't hesitate to contact me personally if you'd like to discuss what... More 

Gurgaon
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Historic old hotel in downtown Charleston, its a located to a place which is very convenient for walking to all the attractions of the city. This hotel also in the route of free bus service which will take you to all the attractions of the city. The rooms and bathrooms are not very big but everything is in perfect order... More 

Was this review helpful? Yes 2
FMH_Manager, Manager at Francis Marion Hotel, responded to this review

I'm overjoyed to see how much you enjoyed staying with us! It sounds like you share our appreciation for that southern charm, and I'm really looking forward to passing along your compliments to some of our staff members -- they'll love what you had to say. Keep us in mind next time you visit Charleston! All the best, Stephen Parker,... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I think we had at least 15 to 20 rooms for family and wedding guests. Quaint hotel with great service. Some rooms small and very small bathrooms. Great location and outstanding service. Family really enjoyed the restaurant Swamp Fox for breakfast and happy hour, great gathering place.

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

I'm glad to hear your family enjoyed the celebration at the Francis Marion! We have several different room layouts and sizes, and some are smaller than others. The hotel was built with over 300 rooms and we currently have 235. Improvements are constantly in process and we plan to enlarge some bathrooms next year. Thanks for your kind comment about... More 

New York City, New York
Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for three nights in March for a global sales meeting. Beautiful hotel with southern charm and hospitality. The hotel is located on a main shopping and restaurant street and is in close proximity to the Univ. of Charleston. I was on the 10th floor and had a large guestroom. My only gripes with the room were the air... More 

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FMH_Manager, Manager at Francis Marion Hotel, responded to this review

Despite the fact that you were here on business, Lynnace, it sounds like you were able to enjoy some relaxing time as well. As I'm sure you know, our building was built in 1924. With such a historic building, there are some issues, but we are constantly striving to improve and your comments really help us achieve that goal. I... More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay. The staff was helpful and offered us good advice about the area. The hotel lobby was elegant and the room was very comfortable. The location was great for a conference. We enjoyed the Swamp Fox Restaurant also. Would highly recommend staying at the Francis Marion!

Review collected in partnership with this hotel

Was this review helpful? Yes
FMH_Manager, Manager at Francis Marion Hotel, responded to this review

I'm so thrilled you enjoyed your time with us, Janice! No matter what brings you to town, we want to give you a warm welcome and make sure you are taken care of. Sounds like everything from the decor to the cuisine at Swamp Fox made for an enjoyable stay, and I couldn't be happier. Please keep us in mind... More 

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