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Suburban Extended Stay Hilton Head

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1376 Fording Island Road, US Highway 278, Bluffton, SC 29910
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Suburban Extended Stay Hilton Head
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Suburban Extended Stay Hilton Head
Suburban Extended Stay Hilton Head
Suburban Extended Stay Hilton Head
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106 reviews from our community

Traveler rating
    32
    18
    12
    10
    34
See reviews for
39
18
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • All months
    (106)
  • Mar-May only
    (29)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (18)
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    (16)
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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Very dirty toilet! Looked like it hadn't been cleaned in a few weeks. Sticky kitchen area and bathroom floor. Two pillows. No blanket. Only comforter and sheets. Very smelly. We checked out after seeing our room. Thankfully Hotwire let us cancel. This is NOT a two star hotel. Maybe a half star.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel and read reviews later. Reviews said they had bugs. Called and said I would not stay if this was true. They allowed us to check the room first. Roaches, palmetto bugs. We were offered another upgraded room. We refused as I felt the entire hotel was infested. Beautiful outside. Do not stay here. I wonder now... More 

Was this review helpful? Yes 2
West Chester, Pennsylvania
1 review
1 of 5 stars Reviewed April 13, 2015

Requested rooms weeks in advance - 2 rooms for 2 nights with 2 beds - Non Smoking for 4 adult males. Received 2 rooms, 1 room with 1 queen bed, and both rooms in their Smoking section. Hotel was overbooked so they couldn't do anything about it. Woke up to cockroaches in the kitchen area, and bed bug bites all... More 

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HiltonHeadGM, Manager at Suburban Extended Stay Hilton Head, responded to this review

We are sorry for your experience at our hotel. I recall the day that you checked into the hotel. And yes, Unfortunately we did not have your room type available. The day was a fiasco for all Choice Properties that use the same reservation system. We were not able to use our system to check for reservations, departures or arrivals... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 1, 2015 via mobile

I would not recommend this hotel to a dog.. This hotel is invested with roaches. We stayed at this hotel for approximately 2 weeks and a half. The roaches were so bad that we called the front desk to tell them.. They sent some gentlemen at the room the next day that clearly wasn't one of "the orkins" people. It... More 

Was this review helpful? Yes 3
HiltonHeadGM, Manager at Suburban Extended Stay Hilton Head, responded to this review

We appreciate that you took the time to write a review of our property. We hope that you brought these to the attention of the front desk during your stay. We take each matter very seriously. We are under new management and have many physical changes happening to the property that we are excited about. We hope that in the... More 

Dayton
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2015

We recently stayed at this hotel with our 2 dogs. Staff was very professional and accommodating. Room was clean with newer beds and flat screen TV. You have to remember, this is a long term, working man's hotel. Everyone was very nice, tho. Would stay there again if we are in the area with our pooches.

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Greer, South Carolina
2 reviews
4 of 5 stars Reviewed February 5, 2015

We booked several rooms for a meeting in Jan. Shirley, Cory, Barbie, Jenn and others (I don't remember everyone's names) gave us excellent customer service. Next time we visit there I will pack our Temperdic pillows, I forgot them this time. If we are in the area again we would not hesitate to stay there. Room was quiet, area was... More 

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Marietta, Georgia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2015

This was a very friendly and clean place to stay. I was there with my family and we were greeted immediately with a friendly staff member. They checked us in promptly and also gave us some suggestions about places to eat. The room was very clean and we had no issues at all. We will absolutely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Taylors, South Carolina
1 review
5 of 5 stars Reviewed January 29, 2015

We used multiple rooms over the weekend and each person had good rooms. The staff did everything to make our stay comfortable and a we had a very pleasant time. We used an adjacent room for most of our cooking, since we provide food for our attendees.

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HiltonHeadGM, General Manager at Suburban Extended Stay Hilton Head, responded to this review

Thank you for taking the time to write a review of our hotel. We are glad that we were able to accommodate your meeting and that it worked for you. If you are every back in the area we would love to be the host hotel for your meetings in the future. More 

Bluffton, South Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2015

Any extended stay can offer you suites with kitchens and amenities. However very few offer a friendly staff who will know you by name and are genuinely concerned for your satisfaction. Although this is not my first review of this location, I've never stated just how beautiful this site is with the duck pond and amazing views. Add to that... More 

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HiltonHeadGM, General Manager at Suburban Extended Stay Hilton Head, responded to this review

Thank you for taking the time to complete and online review of our hotel. We take pride in guest satisfaction and are thankful that you are enjoining your stay. More 

Orlando, Florida
Top Contributor
70 reviews 70 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 25, 2015

We recently went to the Hilton Head area. This hotel was quite reasonably priced for the area. The hotel staff were very friendly and made the stay enjoyable. The hotel is a bit dated, but is working on it's image. The rooms were quite spacious and had a nice kitchenette. Our biggest complaint were the soft bed and crappy pillows.... More 

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HiltonHeadGM, General Manager at Suburban Extended Stay Hilton Head, responded to this review

Thank you for taking the time to do an online review of out hotel. More 

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