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Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton

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105 Okatie Center Boulevard N, Bluffton, SC 29910
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Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton
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Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton
Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton
Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton
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161 reviews from our community

Traveler rating
    63
    50
    31
    12
    5
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55
47
10
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marathon, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

No towels - no wake up call as requested. Rooms are not decorated that nice and tend to feel old. Bathroom small and tub was a slow drain. Carpet was not worn but just had an old feel. Checking in was fine and the person checking us in knew what he was doing.

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Katie R, Manager at Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton, responded to this review

Dear Carol L, Thank you so much for taking the time to share your honest feedback with us. We truly appreciate it as we are constantly striving toward excellence in all that we do. I have passed on your comments to our management to ensure that we are following proper procedures regarding wake up calls. We apologize for this and... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I checked in via their mobile app which is billed as a time saver and convenience. I Still had to wait in line with luggage in hand to check in and was asked for ID and credit card. This was my 20th stay for the year in a Marriott property and this one was probably at the bottom. They are... More 

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Katie R, Manager at Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton, responded to this review

Dear guest, Thank you so much for taking the time to bring these issues to our attention. We have spoken to our staff to ensure they follow proper procedures regarding mobile check-in. This was recently rolled out at our property, so we apologize for any inconvenience this may have caused you. Regarding the tattered furniture, there is no excuse for... More 

Bluffton, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Sorry to say that a Marriott, or at least they want you to believe it is part of the Marriott chain, was so poorly maintained. This was not our first stay at this hotel. The first time was a 3 day stay and the hotel was under a sort of renovation, but was kept clean. Upon arriving for our second... More 

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Katie R, Manager at Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton, responded to this review

Dear Monty S, Thank you for taking the time to share your feedback with us. We truly appreciate it as we are constantly looking for ways in which we can improve. First, we would like to thank you for your return visit. We truly regret to hear that you felt there was a decline in cleanliness. I have passed on... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean rooms and great service. The staff is friendly and they have menus for various restaurants in the area, as well as Hilton Head. The only glitch was not having a light in the bathroom on our last night.

Review collected in partnership with this hotel

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Cornelius, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Ended a 5 night Vaca road trip where we stayed at 3 different Marriott properties. After 4 great nights this was a bit of a disappointment. Parking lot was full, had to park on the entrance drive and it would have been nice if the staff let me know right away that I might have to do that. Got to... More 

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Katie R, Manager at Fairfield Inn & Suites by Marriott Hilton Head Island/Bluffton, responded to this review

Dear Beamer-K, Thank you for taking the time to share your honest feedback with us! Regarding the TV, I can assure you that we would never place a guest knowingly in a room with a missing TV! Unfortunately, things happen out of our control and this was one of them. Also, I would like to share with you that we... More 

Archbald, Pennsylvania
Top Contributor
139 reviews 139 reviews
41 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was a little hard to find in that it's in an out of the way spot - directly off the road, but hidden - with no signage. We found that unusual for a Marriott property. The rooms were very nicely decorated and the staff was very welcoming. Breakfast was the usual Fairfield Inn type. We visited the outlet... More 

Was this review helpful? Yes 1
Ennis, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Breakfast is served by a wonderful woman named Ruth and Andrew the manager always has a smile! The rooms are clean, beautifully decorated and have everything a weary traveler needs. The hotel is nice but its the people there that really make it feel like coming home and staying with family. They care about you as a guest and do... More 

Was this review helpful? Yes 1
Avalon, New Jersey, USA
Top Contributor
55 reviews 55 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Convenient to 95 although not directly off the exit. A little hard to find due to strict sign rules in the area. Service was great. Hotel was clean. Room was sufficient for the price. Bed was comfy. Free breakfast was delicious with plenty of selection. Pool and hot tub looked nice. I would have definitely made use of both if... More 

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Western Ireland, Ireland
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay at this facility when we visit family in the Hilton Head / Bluffton area. Everyone is so nice and helpful! The rooms are clean and relaxing and the hotel is situated close to all that we do. This facility remains our prime choice when visiting the area!

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Laurel, Maryland
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 28, 2015

Perfect for a quick stay... very clean and welcoming-- just what we needed--we were looking at communities in the local area, and the hotel is perfectly located (albeit a bit hard to find since there are no signs on the routes going by/into the area). The desk staff was very helpful and welcoming--gave us good advice on local area restaurants.... More 

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