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Extended Stay America - Providence - West Warwick

Certificate of Excellence
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1235 Division Road, West Warwick, RI 02893
Extended Stay America - Providence - West Warwick
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Ranked #2 of 3 Hotels in West Warwick
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 18, 2015
Banana1966 Waldwick, New Jersey
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92 reviews from our community

Traveler rating
    47
    22
    9
    7
    7
See reviews for
19
26
14
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waldwick, New Jersey
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

Extended Stay America can help those who, like me, have made a lifestyle choice to be Vegan. With a full kitchen (2 or 4 electric burners, a full-sized refrigerator/freezer, sink & full set of utensils/dishes based on the size of room you get) you can bring your own food to avoid having to seek out a Vegan friendly restaurant. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you found our fully equipped kitchens to be helpful to you in preparing your meals. I appreciate you recommending Extended Stay America to anyone who would enjoy having the ability to prepare their own meals. Thank you again for sharing your experience with us.... More 

Beaufort, North Carolina
1 review
5 of 5 stars Reviewed February 17, 2015

Our stay here Was awesome everyone was very nice exspecialy DeboriAli she made our stay very comfortable and we will be back one day...She has been very nice .when we got here everything was clean and they kept you in clean towels or what ever you needed when needed. Inspire what everyone else says bout exstened stay america we've found... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you so much for posting a review of our hotel. I am so pleased to hear that you found our staff members to be friendly and accommodating. It is great to hear that you found our hotel to be clean and comfortable. The comfort and happiness of our guests is our number one priority. Thank you again for sharing... More 

Warwick
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

I had to stay there 2 nights due to the blizzard since I work next door. It was nice and comfortable and clean. The only problem was the front lot was not plowed when I returned so I park around back which was plowed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

​Thank you for taking the time to write a review of your stay. I'm glad that you found our hotel to be clean and comfortable. I am sorry about the parking lot, due to the blizzard it has been difficult for our plows to keep up with the snow, I know they did the best they could and are still... More 

Warwick, Rhode Island
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 30, 2014

I had to stay for a while for personal reasons. The room was not cleaned properly when I arrived. The room was very run down and needs updating. They only clean once a week. You have to exchange your own towels and sheets/blankets. The walls are extremely thin and you can even hear someone snoring in the next room. The... More 

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Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not enjoy your stay with us. To prevent this from happening again, my team is going to be more diligent about inspecting guest rooms and communicating with maintenance to ensure our rooms have no issues. I am grateful... More 

1 review
1 of 5 stars Reviewed November 2, 2014

When we went up to our first room they had put us in a room that had not been cleaned since the previous occupant had left. The bed was still pulled back and a mess, the kitchen was filthy and so was the bathroom. The second room they put us in had a huge clump of hair on the inside... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues of the room you described is not acceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I am working with my team to ensure each guest room is carefully inspected and highest level of cleanliness... More 

Londra, Regno Unito
Top Contributor
54 reviews 54 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 30, 2014

We arrived at 5 p.m. and the room was still not ready, we were exhausted after hours of driving but the extremely kind receptionist made us fell comfortable in the lounge and worked fast to solve the problem. The room was basic but spacious. As it is half an hour from Newport I would recommend if if you are visiting... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you found our staff kind and they were able to make sure you felt comfortable in the lobby area while you waited for your room to be ready. Thank you again for sharing your experience with us. We look forward to welcoming you back... More 

Dubai, Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed September 28, 2014

The location is good as you have access to a supermarkets McDonalds, Dunkin Donuts and Golds Gym. Would have been nice if the area was serviced through public transport. The room was spacious and quiet. More frequent cleaning would surely help. However, there was no fresh water in the room as promised. When asked I was advised to drink from... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room to be spacious and quiet; however, I am sorry that we failed at providing you with your requested coffee pot during your stay. Please know that I will be working with my staff to ensure that we... More 

New Haven, Connecticut
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2014

I stayed over night. The hotel was very clean. The staff was friendly. The hotel was not in the best location but their professionalism makes up for it. Price was decent. I would recommend this hotel 5/5.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we exceeded your expectations with the cleanliness of the room and our staff's professionalism. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Bradenton, Florida
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 13, 2014

We were in RI for 12 nights so figured this would be a good option. It worked but next time we would stay in another hotel in the area. The lack of daily service, no real breakfast, and the starkness of the room are real drawbacks. WiFi was slow but you could upgrade for $$. Worth spending a few dollars... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were disappointed in our hotel and our amenities. I regret to read that our lack of daily housekeeping was inconvenient for you. Please know that we do offer daily housekeeping for a nominal fee. As well, I am... More 

1 review
1 of 5 stars Reviewed September 8, 2014

Stinky rooms, sheets, dirty towels and sheets hair in the bathroom from everybody and thing..so gross! I have never been so disgusted I. My life...I refused to inform the front desk as thwy where so busy with other guest who where leaving because of the filth. I feel bad for the families with small children.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - West Warwick, responded to this review

Thank you for telling us about your experience. We are disappointed to hear that you did not have a pleasant stay. We will retrain our housekeeping staff on our cleaning procedures to ensure your experience is not repeated. In the future, please feel free to come to us with any issue so that we can fix it for you. Thank... More 

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