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Crowne Plaza Providence-Warwick Airport

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801 Greenwich Ave., Warwick, RI 02886
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Crowne Plaza Providence-Warwick Airport
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Crowne Plaza Providence-Warwick Airport
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209 reviews from our community

Traveler rating
    68
    77
    36
    15
    13
See reviews for
36
31
11
91
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Top Contributor
66 reviews 66 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

the hotel lobby was nice and clean, the three front desk staff were all converged on one right end section of the long reception area. When I stood in front, they immediately attended to me. One of the ladies checked me in expeditiously and with a courteous smile. She advised me of the breakfast schedule and where everything is located.... More 

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Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Upon arriving in the room on the 3rd floor we noticed that the room could have been cleaner. Toothpaste on the bathroom mirror, hair on the floor in the bathroom. The mattress was very old and had seen better days. The shower head was very old and spitting out water like a sink faucet...taking a shower was a challenge. We... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here on my own whilst visiting friends living nearby. Spent two nights, ordered room service both nights, enjoyed breakfast twice, and was dead impressed by the quality of both the food and service. We all met there after dinner one evening and for their breakfast buffet this morning. Both experiences were handled by expert staff and a nearby... More 

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Cara G, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Hey There Heidi D! Thank you so much for choosing to stay with the Crowne in Warwick, we were absolutely delighted to have you! I have passed on your review to our Director of Food and Beverage, so that his staff knows they are getting something right! I must thank you for taking the time to write us such a... More 

Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this property for a convention and was very pleased with both the hotel facility itself but also in the warm and friendly staff. The room was very spacious, comfortable and quiet. Slept like a dream the three nights we stayed. The food was much better than I had expected for a convention hotel with many options and price... More 

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Cara G, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Wow P.E.!!! Thank you so much for your wonderful feedback. We enjoyed having you even more than you enjoyed being here. Hotels are always accustomed to hearing the negatives of a stay, but it a rare and enjoyable experience when a guest can let you know that all of your hard work isn't going unnoticed! The team at Alfred's will... More 

Salem, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

I've made two trips now to the Crowne Plaza in Warwick and have been fully impressed both times. Rooms are well appointed, WiFi is fast and breakfast is made to order. The courtesy and customer service provided by the staff is unwavering, whether at the front desk, at the bar in Alfred's or passing in the hall . At the... More 

Was this review helpful? Yes 3
Becca L, Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Hello James G! Thank you for all your kind words about our hotel and staff! Hearing that our staff goes above and beyond for our guests is extremely important to us! This truly makes our job rewarding. I will also let the Director of Security know that Seth was a huge help for you! We hope to see you again,... More 

Westchester, NY
Top Contributor
57 reviews 57 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 5, 2015

I stayed here with my husband in January. I reserved "1 King Executive Sleep Advantage" room, which was nice and spacious. The bed was definitely comfortable, and the room was what you would expect from a Crowne Plaza hotel. The bathroom was also spacious and adequately appointed, but I did notice that the countertop was fairly low, so I think... More 

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Becca L, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Hello KCS728, Thank you for all of your feedback about your stay with us! I am glad to hear you enjoyed the room as well as the furnishings. As far as the shower head, our brand has recently taken part in a Green Engage Program to reduce our carbon footprint. Our new shower heads are a part of this program,... More 

Wautoma, Wisconsin
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 15, 2015

I attended a convention held at Crowne Plaza recently and enjoyed it very much. The rooms were clean and comfortable. The free shuttle was a great service, and the drivers were very accomodating. Front desk service was friendly and helpful. The meals were delicious and the bar prices reasonable for a hotel bar. All in all, a great choice!

Was this review helpful? Yes
Becca L, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Hello fredbon! Thank you for the positive feedback about your stay with us! It is extremely important to us to hear that our guests had an enjoyable stay, especially with the convention they were attending! Your kind words will most certainly be passed along. Come back and visit us again! Warm Regards, Rebecca Lyons Front Desk Supervisor More 

Islandia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014

I stay in a lot of hotels as flight crew. I love when I get to stay at this property. Everyone provides top notch service and makes you feel at home. From the shuttle driver to the front desk to the bar staff to the housekeeping staff, they knock it out of the park each time. The food is also... More 

Was this review helpful? Yes
Cara G, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Dear Karen J, Wow!! Hearing that our hotel is a home away from home is very special to us! It is a pleasure to have all the flight crews stay with us. Your comments will most certainly be passed along to all of our team! We hope to see you again! Warm Regards, Cara Gilbert Asst. Front Office Manager More 

Lafayette, Indiana
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 10, 2014 via mobile

I was a fan of this hotel, until last night December 9, 2014, when I checked in with co.workers. What I experienced, was not an employee having a bad day. The female clerk, that checked us in, was at best "curt". She did not have our IHG status in front of her (that should never make a difference). She was... More 

Was this review helpful? Yes 1
Becca L, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Hello TravelinTodd, First, thank you for your honest feedback about your experience with our staff at check-in. Hearing these comments are extremely important to us so we can assure that all guests have positive interactions with our staff. This issue will certainly be addressed. Thank you for staying with us, and we hope to see you again. Warm Regards, Rebecca... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014

Have overnighted in this hotel several time. The entire staff is excellent, and friendly. All questions are answered promptly and with a smile. Hotel is clean and comfortable and quiet. Restaurants are clean and food is good. Would be nice if it was located near something to do. However its a short shuttle ride to the nearby malls and movie... More 

Was this review helpful? Yes
Becca L, Front Office Manager at Crowne Plaza Providence-Warwick Airport, responded to this review

Dear Scott W, Wow! What incredible feedback to receive from you! All of your kind comments will be passed along to the appropriate departments. Thank you for staying with us, and we hope we see you again! Warm Regards, Rebecca Lyons Front Desk Supervisor More 

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