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Holiday Inn Express and Suites Smithfield - Providence

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1010 Douglas Pike, Smithfield, RI 02917
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Holiday Inn Express and Suites Smithfield - Providence
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Holiday Inn Express and Suites Smithfield - Providence
Holiday Inn Express and Suites Smithfield - Providence
Holiday Inn Express and Suites Smithfield - Providence
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61 reviews from our community

Traveler rating
    26
    16
    8
    7
    4
See reviews for
13
8
6
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Cranston, Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

While making Reservations,I spoke with a young lady Adreanna, who provided me with outstanding excellent customer service and accommodations , All staff were so helpful regardless of their role and the heated pool is quite stunning,along with the complimentary breakfast. Thank you for a great stay! Christina

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Guilford, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

Our team stayed at the hotel for a FIRST Robotics competition at Bryant University; our compliments to both the hotel and the staff. The hotel is just a stone's throw from the university, check in was a breeze, and all our rooms had 2 double beds plus a pull out sofa which made the accommodations very nice. The breakfast setup,... More 

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Senior Contributor
38 reviews 38 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel twice in the past two years. This July we were at a sports camp at Bryant University and decided to stay here again. The hotel is beautiful, located close to campus, and very accommodating. When we arrived in our first room the air conditioning did not work. We call the front desk and they... More 

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Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 7, 2014

So new to the area after reading a few reviews this seemed like the better of places. Not true we checked around 9:30 pm we went to grab something to eat. We had hard day cleaning our new home. Now about 30 mins into my sleep I smelled dog odor my wife who was comfortable sleeping I did not want... More 

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Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Mystijah, We are so sorry we did not meet your expectations. A guest’s unsatisfactory stay is an immediate call to action for us. We appreciate your feedback and hope you will stay with us in the future More 

Austin, Texas
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 9, 2014

The hotel was quite heavily booked. The room was at the very end of the hall, facing the highway. Windows were not sound-proofed so my day started at 4:30 every morning when the trucks rolled by. The entrance light in my room was a CFL and just blinked constantly. Several of the outlets didn't work for charging laptops and such.... More 

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Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear cmhcoop, Thank you for taking the time to write a review. Our guest input is one of the many tools we utilize to improve our services and amenities. We have addressed your concerns to a complete resolution on our part. We hope we can have the opportunity to host you again in the near future. Please feel free to... More 

Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2014

Upon arriving, we were promptly checked in by the friendly desk clerk! He was most helpful in answering all our questions and helping us as we needed. The location was clean and beautiful during this fall season. The breakfast was great! They had a lot of options and the breakfast attendant was very friendly! All in all, my family enjoyed... More 

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Mercer Island
1 review
5 of 5 stars Reviewed October 7, 2014

I have not yet stayed at the hotel but when booking my reservation I received great service from Greg. In a time when we so often get used to automated responses, it was notable to have someone attentive and helpful answer my questions and get things taken care of quickly.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2014

When we arrived on Wednesday of last week we had mistakenly booked rooms in Smithfield, North Carolina instead of Rhode Island. The manager made it his personal mission to find us rooms, at another hotel, and then found rooms for us at their hotel for the remainder of our trip. They even beat Trivago's price we had originally been given.... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2014

I was promptly greeted by staff upon arrival. Check in process was fast and easy. The free breakfast was pretty good. The young women in the dinning room was very friendly and did a good job handling all the guest needs. When I called the frontdesk to ask how I could retrieve messages from the phone in room he admittedly... More 

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Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear ZoeChenille, Thank you for taking the time to write a review. Our guests' input is imparative to our success. So glad you enjoyed our hot healthy start breakfast buffet. It is a great way to start the day. We have addressed the bump in the road regarding the voice mail. We always feel training and retraining our associates is... More 

Muscat
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 30, 2014

Hotel is very well located on the main road Douglas Pike, just a minute drive from Bryant University. Very convenient place indeed. Soothing environment and comfortable hotel - a real value for money.

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