The staff and management don't know the meaning of customer service. Completely unresponsive to issues and feedback. No emergency maintenance capability. Run out of everything at breakfast and let all trash bins run over. I don't recommend staying here if you have any other option. more

I chose this hotel from my prior experience with Holiday Inn Express'. I've stayed at the Courtyard in Middletown and found it to be run down and unfriendly. The staff at the Holiday Inn Express couldn't be nicer and more willing to help. The room was large, clean and very comfortable. I will definitely return to this hotel. more

I recently stayed at this hotel for business reasons. It is easy to find and conveniently located near Newport. The lobby is clean and inviting. I did not utilize the pool area or the exercise room but each looked adequate. The rooms were comfortable and fairly large but could have been a bit cleaner. One of the biggest surprises was... more

I only stayed at this hotel for one night but it was very peaceful and very clean. The workout room was great but they need to post instructions for the equipment or else its useless. My only complaint is that the hot water ran out while i was taking a shower and my roommate wanted a cup of tea but... more