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Holiday Inn Express Middletown / Newport

2.5 of 5 855 West Main Road, Middletown, RI 02842
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Holiday Inn Express Middletown / Newport
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Holiday Inn Express Middletown / Newport
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259 reviews from our community

Traveler rating
    68
    109
    40
    26
    16
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My wife and i stayed from 10/8/14 thru 10/12/14. We drove all the way from fla. to R.I. for a family wedding. The first bad encounter was the front desk. We got lost getting to the hotel. We had a gps device but it kept losing reception. We had been driving the last 8 hrs. To get there. I called... More

Was this review helpful? Yes
srnhg, Owner at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for your review of the Holiday Inn Express in Middletown, RI. We appreciate guest feedback. Customer satisfaction is our number one priority and we apologize if you did not experience our best efforts. We do have very rigorous standards of cleaning for our hotel and appreciate you bringing your issues to our attention. We will be addressing your... More

Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Was a great stay in a perfect location. Easy to get around and good local restaurants and shopping. Convenient for main highway travelling. Staff was extremely helpful and friendly. I would stay here again and highly recommend it.

Was this review helpful? Yes
New York
Top Contributor
51 reviews 51 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking to see Newport and not break the bank on your hotel, this hotel is safe, clean, and perfect for all your needs. A decent holiday inn breakfast that is nothing special, but again it is exactly what you need if you're here for vacation.

Was this review helpful? Yes
srnhg, Owner at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for being our guests at the Holiday Inn Express in Middletown/Newport and writing such a great review. Guests enjoy our convenient location, just minutes from downtown Newport. Our complimentary breakfast is a favorite amenity of many of our guests, and we also offer an indoor pool, hot tub, fitness facility, business center, Wi-Fi, and Chili’s Restaurant on site.... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked 4 rooms for a wedding party, and were later invited to stay with friends with a big house. We honestly thought the reservation (4 rooms, two nights) had been cancelled two months before, but apparently the person who said they would take care of it, didn't. (we admit culpability on that point.) While i understand the official "policy"... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear DavidB383, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More

Monrovia, Alabama, United States
Top Contributor
54 reviews 54 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spacious. Clean. Accommodating. Friendly. Accessible location Excellent breakfast selection. My only complaint is that one member of the front desk staff seemed to have been new and could not answer my questions about the area.

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I did not have any problems with my hotel stay. The room and the entire hotel were clean. The breakfast was wonderful. When I returned home on Thursday night, I realized I had left a pouch of silver jewelry on the shelve below the TV. I called the hotel and they said the jewelry had not been found. Another guest... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear Sheila S, Thank you very much for taking the time to share your feedback. Please accept our sincere apology for the issues you had during your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have sent you a private message with additional information.... More

SHELTON, CT
Contributor
18 reviews 18 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights and have to say I was impressed, Clean Clean Clean !!! Beds and pillows very comfortable, bathroom spotless and the free breakfaast was a full breakfast, eggs, bacon, bagels, sausage, toast, cerael yogurt you name it so worth it I would of gave 5 stars if it wasn't for the taxi they called for us. In... More

Was this review helpful? Yes
Honesdale, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

/Everything was above great, staff, rooms, breakfast. Can't say enough good about this hotel Would make a point of staying there again Full breakfast every morning got the day off to a good start. Reception on our arrival was just what everyone needed after the long trip.

Was this review helpful? Yes
Pittsburgh
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Got off on the wrong foot...arrived after 3:00 PM but had to wait 1/2 hour for a room. Complimentary high speed internet is a joke. It's so slow, I thought I was back in the dial up era...and I could only get connected in one corner of my room. Had to wait until after 5:00pm for the room to be... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear Michael S, Thank you for taking the time to write a review regarding your recent stay. It is truly disheartening that not all aspects of our facility was able to meet your expectations. Please accept our sincere apologies if the internet service provided and your experience with breakfast may have caused you any inconvenience. Your comments have been taken... More

Los Angeles, California
Top Contributor
89 reviews 89 reviews
45 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 16, 2014

We didn't have many choices around this area and for the price of $250 a night, because it was high season, it was the best rate we could find. First, the location is great, accessible to the richy area of Newport. But I do have to say they lacked in service at check in and room maintenance. Seems a little... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear maylee32, Thank you very much for your feedback. We value your comments as they enable us to further improve our services and to surpass the very high standards our guests expect. I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had with the level of service... More

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Additional Information about Holiday Inn Express Middletown / Newport

Address: 855 West Main Road, Middletown, RI 02842
Phone Number:
Location: United States > Rhode Island > Middletown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown

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