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Quality Inn & Suites

2.5 of 5 936 West Main Road, Middletown, RI 02842 (Formerly Newport Inn)
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Quality Inn & Suites
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Quality Inn & Suites
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19 reviews from our community

Traveler rating
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    8
    6
    3
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Contributor
24 reviews 24 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent the night here in early November. Large, open lobby with the exercise room on the second floor overlooking the front desk and a huge area to eat the complimentary breakfast. Getting to the room was like walking down an organizational chart but clear signage helped. All was clean looking a smelled fresh. The room set-up was a little different.... More

Was this review helpful? Yes 1
Qualityinn S, Sales Manager at Quality Inn & Suites, responded to this review

Josh, thank you for taking the time to comment on your recent stay with us. I am so happy to see you enjoyed your stay and were able to take advantage of some of our extra amenities such as the complimentary breakfast and indoor pool. We take pride in creating a comfortable guest environment, and I am pleased to see... More

Bethel, Connecticut
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Would defiantly not recommend this hotel..rooms way too small for the price and this one not owned by this famous hotel chain, rather, family owned by the Patel's.!!!! Prefer to stay at a place owned by Americans. Need to be a contortionist to squeeze into the bathroom and fit on the "throne" ..and breakfast no real great bargain...the only best... More

Was this review helpful? Yes 3
Fairfield County, Connecticut
Top Contributor
88 reviews 88 reviews
21 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I stayed here over the summer as a family girls trip. It was last minute and was originally going to be just me and my two daughter's. Some family members wanted to come and we were able to grab one more room. We had a lot of fun. The staff was very friendly and helpful. The food, not very good... More

Was this review helpful? Yes 3
Qualityinn S, Sales Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review the Quality Inn & Suites of Middletown, RI. I'm so happy our staff was able to provide friendly and helpful service for your girls weekend! However, I do apologize our breakfast did not exceed your expectations, and for the situation with your daughter's blanket. I will speak with my front desk and... More

Deerfield Beach, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2014

Usually, my husband and I are looking for an upscale place. But this was boat show time in Newport, RI. The town and all of the neighboring places were completely booked. Therefore, we were lucky enough to still grab a full week at this nearby Quality Inn, which was quite alright and a fair deal for the price. Management was... More

Was this review helpful? Yes 1
Qualityinn S, Sales Manager at Quality Inn & Suites, responded to this review

Carina, Thank you for the wonderful review of our property! It was our pleasure to host you during your week in Newport. We pride ourselves in providing superior service with comfortable accommodations and I'm so happy you experienced that. We can all forget something from time to time so it was no problem to send your shoes home to you.... More

Lancaster County, Pennsylvania
2 reviews
3 of 5 stars Reviewed October 13, 2014

I brought my friend to Newport as a retirement gift for one night this past Satruday. We have never been there before. This hotel is only a few minutes away from the attractions and not as expensive as the others so we thought we would give this place a try. We arrived to a fairly clean lobby and the desk... More

Was this review helpful? Yes
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

I first off would like to apologize on behalf of our entire staff for the frustrations during your stay. Management has addressed and handled the maintenance issue to ensure this would not happen again. Thank you for taking the time to share your experience and bring these concerns to my attention. I will share your comments with the front desk... More

New York
Top Contributor
51 reviews 51 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 12, 2014

The hotel, despite its renovations is still a bit run down. However, if you are liking for a safe and affordable hotel with plenty of parking located close to downtown Newport, then this hotel is for you. The rooms are spacious, breakfast decent, and overall it is a good experience. For the price it can't be beat.

Was this review helpful? Yes
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for taking the time to review the Quality Inn & Suites of Middletown, RI. I am so happy to see you had a pleasant stay with us. We are still working on our renovations to give us our "finishing touches". I do hope you will come back and visit once all our renovations are complete. Again, thank you... More

Southborough, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 29, 2014

Probably one of the worst, outdated hotels I've stayed in, in a long time. Room was large enough, however walls were very thin. i listened to a couple at midnight arguing in the next room like they were in the same room with me. To mask the arguing they turned the t.v. up very loud. Need better insulation in walls.... More

Was this review helpful? Yes 2
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

Dear kinne2014, thank you for taking the time to comment on your recent stay at the Quality Inn & Suites of Middletown, RI. I would like to apologize on behalf of the entire staff for failing to exceed your expectations during your stay. We want to provide all our guests with a comfortable experience, and I am sorry we were... More

Raynham, Massachusetts
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 28, 2014

Stayed for 2 nights. Not a bad price for somewhere close to newport. Free shuttle anywhere, not all hotels do this these days. The breakfast was better than expected, so i was pleased with that. The downfall was that the bathroom was small and not so clean...and the bed was a rock!

Was this review helpful? Yes 1
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

Dear Traveler, thank you for taking time to review the Quality Inn & Suites of Middletown, RI. I am so happy to see you were able to take advantage of our extra amenities such as the shuttle into Newport and our complimentary hot breakfast. I do apologize for the condition of your bathroom during your stay. We take great pride... More

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 27, 2014

Not the worst place I've ever stayed in but not the best either. Stayed here four nights for business. Hotel was close to shopping, dining, downtown and the naval base. The lobby appeared updated and fresh. The rooms were clean with fresh paint and a good size flat panel TV. Other than that, the room was functional but slightly dated... More

Was this review helpful? Yes 1
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for commenting on your recent visit to the Quality Inn & Suites in Middletown, RI. I would also like to thank you for noticing our recent renovations to the lobby and guest rooms. We are still in the process of renovating the guest bathrooms to give them a fresh and updated look. These renovations are to be done... More

Hopewell Junction, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 22, 2014

We stayed here thinking it would be updated, fresh and clean because it was renovated in June of 2014. There were still renovations going on during our stay in our very hallway. Whatever other renovations that had been done were sloppy and careless (poor paint job, etc.). This hotel allows pets and no matter how much they clean the lobby,... More

Was this review helpful? Yes 4
Qualityinn S, Director of Sales at Quality Inn & Suites, responded to this review

Anne, Thank you for taking the time to comment on your recent visit at the Quality Inn & Suites. I would like to apologize on behalf of the hotel for not exceeding your expectations during your stay with us. For breakfast we do follow the Choice standard breakfast including hot, fresh, and healthy options. We are always striving to make... More

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Additional Information about Quality Inn & Suites

Address: 936 West Main Road, Middletown, RI 02842 (Formerly Newport Inn)
Phone Number:
Location: United States > Rhode Island > Middletown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 115
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Also Known As:
Newport Inn And Whirlpool Hotel Middletown
Newport Hotel And Whirlpool

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