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Extended Stay America - Providence - East Providence

2.5 of 5
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1000 Warren Avenue, East Providence, RI 02914
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Extended Stay America - Providence - East Providence
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Ranked #1 of 1 Hotels in East Providence
A recent review
4 of 5 stars reviewed 5 days ago
Lonni C New York
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79 reviews from our community

Traveler rating
    35
    28
    8
    5
    3
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22
15
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

May 1-Traveled with my daughter, a friend and her daughter for a National Cheer Comp in RI (We won :)). We arrived at 1am, check in was fairly simple. Since was only supposed to be 2 of us I had booked a king room but we had 2 extra guests. Needed a roll away to which the clerk brought right... More 

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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having got an exceptionally low rate by bidding blind through an on-line booking site, my wife and I recently stayed here for two nights. The room and bathroom were clean, and the bed was comfortable. Though we stayed on a weekend and there was no shortage of other guests, we experienced no noise or other annoyance of any kind. The... More 

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Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

The staff and I read your review, and would like to thank you for writing such positive feedback about our hotel and the amenities we offer. I truly appreciate your comments regarding the friendly and accommodating service provided by our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Newport, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff at extended stay are just the best! They are always so friendly and helpful--it really is home away from home. This hotel has been well kept and is very comfortable to stay at. It is very easy to find and close to shopping and attractions. Convenient for working in the Providence, Bristol area too.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

It is so rewarding to read that you had a comfortable and enjoyable stay with us. Thank you for your comments. I'm thrilled that our staff impressed you during your travels. I will share your comments with my team. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Freeport, Maine
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 15, 2015

Although it has everything advertised, there is nothing about this night that I liked. The hot water took too long to come on, an open window was too hard to close, had to order utensils and plates, the breakfast was minimal, plastic-wrapped items, there was only artificial creamer with trans-fat for coffee, and I could hear person above me walking... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay did was not to your satisfaction. Please accept our apologies. We no longer keep dishes in guest rooms for cleanliness reasons; however, they are available at the front desk upon request. This allows our guests to have fresh and clean dishes they can... More 

Pune, India
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 12, 2015

It was the winter of 2010 when I was stay put in Extended Stay, Providence for a 5 week period. It was a business trip and I was there for training. The rooms were spacious and so were the rest rooms. The housekeeping was done every Thursday and they took care of every need. There were plenty of good food... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that we were able to provide you with a comfortable and enjoyable stay. We pride ourselves on providing our guests with clean and comfortable rooms; so thank you for your kind comments. I am thrilled our staff provided you with excellent customer service as well.... More 

Middletown, Rhode Island
Contributor
18 reviews 18 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 4, 2015

This was my very first stay at an Extended Stay Hotel and my wife and I were pleasantly surprised. Firstly the price was very good especially with the NYE shenanigans in nearby Providence. We stayed for one night for the NYE celebrations. The check in process was very easy and the lady at the front desk (her name escapes me)... More 

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Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you were pleased with your room. I am pleased to read that our staff was efficient and friendly, and that you found us to be a great value. The staff and I are proud to have provided you with... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2014

I'm giving this hotel 4 stars, not as a hotel but as my whole experience. Darcelle checked me in. She was gracious and very professional and accommodated my request for an upper floor.She explained that the kitchenettes are not furnished with anything because in order to keep everything clean they are kept downstairs and are all sanitarily wrapped. You just... More 

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Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. I am glad to read that you were pleased with the service, and that when an issue arose my staff was able to promptly accommodate you with a new room. The staff and I would like to thank you... More 

Providence, Rhode Island
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 14, 2014

I've stayed at other Extended Stays before and I was not really impressed with this location. There is no public restroom in the lobby and arriving there after a long drive...I had to check in before I could relieve myself which was annoying. The room was nothing fancy but I didn't mind. One of the nice things about this chain... More 

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Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

Thank you for providing us with your feedback. We are very sorry to hear that your bedding did not meet your expectations and that we were unable to provide you with all of the kitchenware you requested. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver the... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 13, 2014

We went to Providence for a weekend trip and stayed at Extended Stay America, East Providence. The hotel is a disgrace for customer service, the guy at the desk came after making us wait so long, then was rude and horrible attitude. The rooms were okay, but housekeeping didn't come, also they were rude about refusing to provide extra towels.... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The level of service you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be training and coaching the team to make sure your experience is not repeated. We continually work to improve... More 

Vienna, Virginia
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed November 10, 2014

Easily accessible from exit 8 off of I -195 (although Google maps has a little trouble with the directions). It was near a grocery store. Utensils and cooking supplies were brought up promptly after requested - no serving bowls available, but the refrigerator, stove and pots and pans worked well. The room was warm, shower had warm water and the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Providence - East Providence, responded to this review

Thank you for posting such a fantastic review. I am so pleased to know that you enjoyed our convenient location, our prompt service and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you again for sharing your experience with us. We would love to see you... More 

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