I travel 75% of the year and thus I require a clean place to stay and believe that the service staff should keep the room clean and replace the consumables such as soap, towels, cups, coffee, and ice bags; if you believe these things do not stay here. I have stayed at this hotel due to the proximity for around...
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We had a unique situation where we were in the process of replacing our Executive Housekeeper. We now have an Executive Housekeeper who brings with her years of experience and who has focused like a laser on the cleanliness of rooms.
We have had a meeting with our entire staff to train them on unique situations and appropriate responses. We...