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Country Inn & Suites By Carlson, York, PA

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245 St. Charles Way, York, PA 17402
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Country Inn & Suites By Carlson, York, PA
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170 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
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  • All months
    (170)
  • Mar-May only
    (48)
  • Jun-Aug only
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Pittsburgh, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

from the check-in to check-out, we were totally impressed with this hotel. we had a suite which was roomy and very clean. the bathroom appeared to be recently renovated and was very clean. the breakfast was great and was never lacking in any items. the cookies in the lobby were awesome and always available. the only strange thing was a... More 

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Latrobe, Pennsylvania
1 review
1 of 5 stars Reviewed 2 weeks ago

When we were ready to check out the ONE elevator was broken . That was a problem for our 81 year old mother and sister awaiting knee surgery. Smelly room, broken fridge, Ice machine and light, no chair in room. ...just don't stay here

Review collected in partnership with Country Inns & Suites By Carlson

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SHAILESH P, General Manager at Country Inn & Suites By Carlson, York, PA, responded to this review

We appreciate you taking the time to share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. To discuss your stay further, please contact the hotel directly and ask for General Manage. We contacted elevator... More 

Waldwick, New Jersey
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've been in lots of Country Inn & Suites in PA. This one was such a disappointment. it was Memorial weekend. The check in was quick, I will give them that. However, the bathroom was not clean. The following day we came back to our room around 4PM, and it was not clean as of yet. My daughter had to... More 

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SHAILESH P, Manager at Country Inn & Suites By Carlson, York, PA, responded to this review

Thank you for reaching out and sharing your experience with us. We are sorry to hear that you were not satisfied with your accommodations. I discussed your concern with my Head Housekeeper and took proper action. To discuss your stay further, please contact the hotel directly, and ask for Shailesh Patel, General Manager. I hope to serve you in future... More 

Ohio
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The elevator going up to our room was dirty .......the bathroom in our room had black shoe marks all over the floor and tub.....the maid had to come back and scrub it clean......it seems the maintance guy came in after it was cleaned and fixed the spigot without regards to cleanliness. They were out of cups for the coffee maker... More 

Was this review helpful? Yes 1
SHAILESH P, Manager at Country Inn & Suites By Carlson, York, PA, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. I discussed your concern with my head housekeeper and took corrective action. To discuss your stay further, please contact the hotel directly, and ask for Shailesh Patel, General Manager. We are renovating our hotel and will be completed by end of... More 

Eli Creek, CA
1 review
1 of 5 stars Reviewed May 21, 2015

I've stayed here 4 times and have never been disappointed. Very comfortable. Great staff. Very affordable. I like having the suite which includes a kitchenette and a living room. There is always coffee, fruit and cookies in the lobby. Feels like being at home!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
SHAILESH P, Manager at Country Inn & Suites By Carlson, York, PA, responded to this review

Thank you for taking the time to share your feedback. We apologize for any dissatisfaction during your recent stay. We take the time to listen to your constructive comments so we can continually improve our services. I will make sure that your next stay is much more enjoyable. Please come visit us again and we will be very happy to... More 

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