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Holiday Inn Express & Suites - York

#7 of 24 Hotels in York
Certificate of Excellence
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140 Leader Heights Road, York, PA 17403
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Holiday Inn Express & Suites - York
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Holiday Inn Express & Suites - York
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67 reviews from our community

Traveler rating
    37
    17
    8
    3
    2
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17
14
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (12)
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Pictou, Nova Scotia, Canada
Contributor
19 reviews 19 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Right off the highway. Friendly Staff and modern room. Comfortable bed at a reasonable price. Only food nearby is McDonalds but a few delivery choices. Bring your wine with you...closest store is 2 miles away.

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The facility was clean and has a warm environment. The staff are very friendly and will go above the "normal" customer service to ensure that you have what you need to be comfortable. I am a platinum member and have been for 10+ years and this hotel is one of the better HIE hotels for service. Thank you for making... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful experience with us and your loyalty to our brand as an IHG Rewards Platinum member! Our team and I are so pleased to hear that this recent stay surpassed your expectations. We constantly look for areas of improvement, and your feedback as our guest truly helps us in our pursuit of... More 

pa
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at this excellent hotel for one night. It was clean, pet friendly and had an awesome free breakfast. Janette at front desk was helpful and friendly. Good front desk person. The water pressure was good,the heat in room was good, clean place. Stayed at a Holiday Inn the night before in SC and it was a nightmare! This one... More 

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us! We are thrilled to hear about your excellent stay at our property. Your kind compliments towards Janette are much appreciated. She's a wonderful team member who takes pride in our product and quality of guest care. Our team and I believe that a clean room and a hearty breakfast... More 

Jackson, New Jersey
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great night's sleep at the Holiday Inn Express in York, PA. The rooms were beautifully furnished and the beds so comfortable!! The room and bathroom very clean, I would recommend staying here when visiting, I know I would!! Staff were friendly and accommodating!! Will definitely return!!

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing feedback about your stay with us! Our team is pleased to hear about your pleasant experience. We take pride in the quality of our facility and guest service. I see that you are a frequent traveler and it is great that the impression we provided left you with a positive feeling.... More 

Philadelphia, Pennsylvania
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my first visit at this hotel. I am a 30 year platinum number and do at least 150 nights per year at IHG hotels. The hotel was a little bit below average than the typical holiday inn express. The daytime staff checking in were great. The water could've been a little bit hotter in the bathroom not even... More 

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, First, thank you for sharing your honest feedback with us and your loyalty to our brand as an IHG Rewards Platinum member. With regards to your experience, we apologize that it didn't meet your expectations. An overwhelming majority of our guests happen to be IHG Rewards members, with many Gold & Platinum members in the mix. We... More 

South Lyon, Michigan
Top Contributor
212 reviews 212 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 13, 2015

This was my first time visiting this hotel and i was very pleased. I arrived late at night and I was exhausted so I was happy when check-in went smoothly. They offer fresh cookies and USA Today newspapers for their guests which is a nice surprise. I though my room was very clean, and modern. There was a work desk,... More 

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for providing such wonderful feedback about your stay! As you experienced, our entire team takes pride in our product and quality of guest care. The various amenities you mention have been carefully selected with our guest's ultimate satisfaction in mind. Our goal is to provide genuine service and a fresh, carefully maintained product every time.... More 

Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2015

Kathy at the front desk was very helpful & extremely friendly from the minute we checked in. My wife and I were in York for the first time and we needed all the advice we could get since we were considering relocating so her advice helped a great deal! She even stepped out into the cold frigid weather outside to... More 

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our property! Besides a clean product and hearty breakfast, the soul of a successful hotel operation is the people who represent the business. We are appreciative of your kind compliments regarding Kathy, a truly genuine professional who takes pride in the quality of service she delivers. A long time resident... More 

Clifton, New Jersey
1 review
5 of 5 stars Reviewed January 29, 2015

A great way for my family to start a holiday season! We arrived and checked in with great ease,(ample parking) after 3 hours of driving we were ready to relax. Our room was very comfortable and the bathroom a good size. The hot breakfast served every morning had a great selection of hot and delicious options even for a health... More 

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SAGAR S, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful experience with us. We are so happy to hear that you decided to spend your holiday trip at our property. Our team and I take pride in our product and the quality of care we strive to provide to every guest. It was a pleasure accommodating you and your family. We... More 

Williamsport, Pennsylvania
Top Contributor
50 reviews 50 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 22, 2015

Stayed here for a week only because it was the closest to where we needed to be. I'm surprised that this hotel and really good reviews because that was not our experience at all. Staff was more concerned with private conversations than assisting guests. Staff also lounged in guest areas (a lot). Many problems with the wifi. We called about... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, On behalf of our team, please accept our most sincere apologies for your less than satisfactory experience. We work hard to deliver a memorable stay for all of our guests but it appears we fell short on expectations. When our guests experience issues during their stay, we encourage them to alert our team members so we have... More 

Chambersburg, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 21, 2015

I couldn't believe how positive all of the reviews were on this property. No matter where we have stayed there is always some cranky traveler that posts a review to make you wonder. Now we know why, This place is absolutely top notch! Kathy greeted us when we checked in like we were long lost friends. We were given our... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing your wonderful experience with us and your loyalty to our brand as an IHG Rewards Platinum Member! We appreciate your kind compliments towards Kathy, a valued member of our front desk team. Kathy is a professional who prides herself in ensuring our guests' complete satisfaction. From assisting with directions to making... More 

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