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Holiday Inn Express & Suites - York

2.5 of 5 140 Leader Heights Road, York, PA 17403
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Certificate of Excellence 2014
Holiday Inn Express & Suites - York
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Holiday Inn Express & Suites - York
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59 reviews from our community

Traveler rating
    31
    16
    7
    3
    2
See reviews for
15
13
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Williamsport, Pennsylvania
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for a week only because it was the closest to where we needed to be. I'm surprised that this hotel and really good reviews because that was not our experience at all. Staff was more concerned with private conversations than assisting guests. Staff also lounged in guest areas (a lot). Many problems with the wifi. We called about... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, On behalf of our team, please accept our most sincere apologies for your less than satisfactory experience. We work hard to deliver a memorable stay for all of our guests but it appears we fell short on expectations. When our guests experience issues during their stay, we encourage them to alert our team members so we have... More 

Chambersburg, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 1 week ago

I couldn't believe how positive all of the reviews were on this property. No matter where we have stayed there is always some cranky traveler that posts a review to make you wonder. Now we know why, This place is absolutely top notch! Kathy greeted us when we checked in like we were long lost friends. We were given our... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing your wonderful experience with us and your loyalty to our brand as an IHG Rewards Platinum Member! We appreciate your kind compliments towards Kathy, a valued member of our front desk team. Kathy is a professional who prides herself in ensuring our guests' complete satisfaction. From assisting with directions to making... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a place to crash for the night on our road trip, and this hotel was just what we needed. It was clean, the service was very courteous and the bed was decently comfortable. I have to say that the service was exceptional. I desperately needed a lint roller in the morning, and despite not having one at hand,... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just stayed here a few days ago and I was impressed by the pleasant staff. They were very accommodating to my needs. The rooms were also very clean and comfortable. It was a great stay for the holidays and I will definitely stay here again!

Was this review helpful? Yes
Tampa, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

We rate this Inn "1st Class". My husband stays here every 2-3 months for 4-7 days each visit. I come every 4-5 months. Every time we stay we are always welcomed. They even know my husband on first name bases. We recommend this Inn to everyone traveling to or through York, PA. A very special Thank You to Kathy! Great... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for your "1st Class" review! We are so pleased to hear that your stays with us have exceeded expectations. As you've experienced, our entire team takes tremendous pride in the quality of service and product we deliver every day. It is our goal to build guest loyalty through genuine customer care. We appreciate your kind... More 

Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed December 20, 2014

This is one of the friendliest and cleanest Holiday Inn's i have stayed at. I was here for business and I had zero issues during my stay. Staff was exceptionally helpful and in tune with my needs.Front desk staff is non-intrusive, friendly and welcoming. The staff was also knowledgeable about the local areas and were really helpful in recommending great... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our hotel! It makes us genuinely happy to read feedback such as yours. We work hard to maintain our product and take pride in the quality of our accommodations. As you experienced, our team members are truly passionate about our hotel and in delivering excellent guest care. We strive to... More 

1 review
5 of 5 stars Reviewed December 16, 2014

My wife, son and I stayed in this hotel for two months from August to October this 2014 after a work relocation, the room was comfortable, spacious and clean, the breakfast was always fresh, we enjoyed the heated pool, we used the very convenient laundry room. A special mention for the staff and the service in this hotel, they were... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, On behalf of our team and I, it was a true pleasure accommodating you and your family. We understand that work relocation can truly be a hectic time. It was our desire to make your stay as seamless as possible. It is good to hear that you took advantage of our wonderful amenities. The heated pool, ample... More 

Sanford, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

My wife and I stayed in this hotel the fifth and sixth of December 2014. The accommodations were first class, comfortable, quiet, clean, well maintained; just what you look for in a hotel. The staff was delightful. I would like to name two people who provided helpful local information and accommodated our special breakfast request, Kathy Z and Sarah. We... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us! We are so happy to hear that you left with an excellent impression of our staff and property. Kathy and Sarah are assets to our organization and genuine team members who provide superior guest care. I will be sharing your feedback with them. We work hard to keep our... More 

Columbus, New Jersey
1 review
5 of 5 stars Reviewed December 12, 2014

Came to this hotel after an exhausting day and was immediately greeted with a friendly staff. Had a quick chat with the general manager who seems to know his business inside and out which put me at comfort to know that I was in good hands. I was not surprised to see that the room i stayed in reflected the... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us! It was our pleasure making your stay as memorable as possible. I particularly enjoyed our conversation together. It is interesting to hear feedback from road warriors such as yourself. As we discussed, you have a plethora of lodging choices in our marketplace, so it makes good business sense for... More 

Stollings, WV
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I stay here twice a year and I am always pleased with the cleanliness and service of this hotel. Rooms are spacious and the furniture is of good quality. There is obvious effort by the staff to exceed Holiday Inn Express standards.

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing feedback about your stays with us and your loyalty to our hotel. As you experience every time, we take tremendous pride in our product and the service quality we deliver. Our franchise parent company, IHG, has excellent standards in place to ensure consistency, however it ultimately falls on the operators and... More 

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Additional Information about Holiday Inn Express & Suites - York

Address: 140 Leader Heights Road, York, PA 17403
Phone Number:
Location: United States > Pennsylvania > York
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - York 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express & Suites - York Hotel York
Holiday Inn Express And Suites - York
Holiday Inn York
York Holiday Inn Express
Hotel Style:
#4 Business Hotel in York
#5 Romantic Hotel in York

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