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Holiday Inn Express & Suites - York

#7 of 23 Hotels in York
Certificate of Excellence
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140 Leader Heights Road, York, PA 17403
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Holiday Inn Express & Suites - York
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74 Reviews from our TripAdvisor Community

Traveler rating
    40
    19
    10
    3
    2
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19
15
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (74)
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    (19)
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    (22)
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night for business that was close to the country club. Not a lot of options in that area. Hotel is basic, very basic. The heating / cooling system needs replaced. The bathroom is blah. The breakfast was less than desirable - avoid the coffee.

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Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

There was nothing wrong with this hotel per se, it was just lackluster. Other chains seem to do this format and accommodation type better. Room was clean and well maintained, as was lobby and breakfast area. It was obviously an older hotel and renovated. The one big issue was breakfast. The hotel was very full, and breakfast was packed with... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us. We're happy to hear that you enjoyed our level of cleanliness and maintenance at our facility. Our team and I take pride in providing the best possible experience for all guests. As you mentioned, you did stay during a period of higher occupancy for the business. Of course, our... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2015

Whenever my husband and I travel to the York area we wouldn't think of staying anywhere else but the Holiday Inn Express on Leader Heights Rd. Tonya and Kathy welcome you like they are part of your family. Even the housekeeping staff makes you feel like a long lost relative. Tonya and Kathy are very knowledgeable and professional about all... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you very much for your awesome review of our team and facility! "Just like returning home..." - I love that tag line. That is exactly the type of experience we collectively work hard to provide! Our entire team, from the housekeeping department to Tonya & Kathy take pride in our mission to ensure complete satisfaction. Danielle... More 

West Paris, Maine
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed April 23, 2015

This hotel was situated in a beautiful region of Pennsylvania and offered a clean, comfortable room, warm hospitality and an excellent complimentary breakfast. Food was readily available from the neighboring community and delivery was an option. We were very pleased with this hotel, and if ever in this area again would look to stay there again.

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay. You are absolutely right about the beautiful location. York County, PA is a nature enthusiast's dream with plenty of greenery and scenic routes! As you experienced, our entire team takes tremendous pride in the quality of care and product we provide. Our complimentary hot breakfast is certainly... More 

York, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

After logging around 1000 miles in 3 days I just wanted a nice place to stay. I called the hotel while driving :( sorry and got Kathy on the phone. I had no information except my name promissed her I was coming. Upon arrival she had already looked up my information and I was good to go. I asked her... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful feedback with us! "Kathy the Great" - what an awesome caption! Kathy is truly a valued member of our team and certainly a guest favorite! She works hard to deliver a genuine experience for all of our guests. I am happy to see that she made your stay memorable. After a... More 

Pictou, Nova Scotia, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2015

Right off the highway. Friendly Staff and modern room. Comfortable bed at a reasonable price. Only food nearby is McDonalds but a few delivery choices. Bring your wine with you...closest store is 2 miles away.

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HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us! As you experienced, we certainly have a convenient location close enough to all that York, PA has to offer, but sheltered away in a quiet, suburban area right off of I-83. We appreciate your kind compliments towards our staff and the quality of the room. Our team and I... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

The facility was clean and has a warm environment. The staff are very friendly and will go above the "normal" customer service to ensure that you have what you need to be comfortable. I am a platinum member and have been for 10+ years and this hotel is one of the better HIE hotels for service. Thank you for making... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful experience with us and your loyalty to our brand as an IHG Rewards Platinum member! Our team and I are so pleased to hear that this recent stay surpassed your expectations. We constantly look for areas of improvement, and your feedback as our guest truly helps us in our pursuit of... More 

pa
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 25, 2015

Stayed at this excellent hotel for one night. It was clean, pet friendly and had an awesome free breakfast. Janette at front desk was helpful and friendly. Good front desk person. The water pressure was good,the heat in room was good, clean place. Stayed at a Holiday Inn the night before in SC and it was a nightmare! This one... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us! We are thrilled to hear about your excellent stay at our property. Your kind compliments towards Janette are much appreciated. She's a wonderful team member who takes pride in our product and quality of guest care. Our team and I believe that a clean room and a hearty breakfast... More 

Jackson, New Jersey
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 17, 2015

We had a great night's sleep at the Holiday Inn Express in York, PA. The rooms were beautifully furnished and the beds so comfortable!! The room and bathroom very clean, I would recommend staying here when visiting, I know I would!! Staff were friendly and accommodating!! Will definitely return!!

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing feedback about your stay with us! Our team is pleased to hear about your pleasant experience. We take pride in the quality of our facility and guest service. I see that you are a frequent traveler and it is great that the impression we provided left you with a positive feeling.... More 

Philadelphia, Pennsylvania
Top Contributor
72 reviews 72 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 27, 2015

This was my first visit at this hotel. I am a 30 year platinum number and do at least 150 nights per year at IHG hotels. The hotel was a little bit below average than the typical holiday inn express. The daytime staff checking in were great. The water could've been a little bit hotter in the bathroom not even... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, First, thank you for sharing your honest feedback with us and your loyalty to our brand as an IHG Rewards Platinum member. With regards to your experience, we apologize that it didn't meet your expectations. An overwhelming majority of our guests happen to be IHG Rewards members, with many Gold & Platinum members in the mix. We... More 

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