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Holiday Inn Express & Suites - York

2.5 of 5 140 Leader Heights Road, York, PA 17403
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Certificate of Excellence 2014
Holiday Inn Express & Suites - York
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Holiday Inn Express & Suites - York
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63 reviews from our community

Traveler rating
    33
    17
    8
    3
    2
See reviews for
16
13
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was my first visit at this hotel. I am a 30 year platinum number and do at least 150 nights per year at IHG hotels. The hotel was a little bit below average than the typical holiday inn express. The daytime staff checking in were great. The water could've been a little bit hotter in the bathroom not even... More 

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South Lyon, Michigan
Top Contributor
211 reviews 211 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first time visiting this hotel and i was very pleased. I arrived late at night and I was exhausted so I was happy when check-in went smoothly. They offer fresh cookies and USA Today newspapers for their guests which is a nice surprise. I though my room was very clean, and modern. There was a work desk,... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for providing such wonderful feedback about your stay! As you experienced, our entire team takes pride in our product and quality of guest care. The various amenities you mention have been carefully selected with our guest's ultimate satisfaction in mind. Our goal is to provide genuine service and a fresh, carefully maintained product every time.... More 

Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Kathy at the front desk was very helpful & extremely friendly from the minute we checked in. My wife and I were in York for the first time and we needed all the advice we could get since we were considering relocating so her advice helped a great deal! She even stepped out into the cold frigid weather outside to... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our property! Besides a clean product and hearty breakfast, the soul of a successful hotel operation is the people who represent the business. We are appreciative of your kind compliments regarding Kathy, a truly genuine professional who takes pride in the quality of service she delivers. A long time resident... More 

Clifton, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

A great way for my family to start a holiday season! We arrived and checked in with great ease,(ample parking) after 3 hours of driving we were ready to relax. Our room was very comfortable and the bathroom a good size. The hot breakfast served every morning had a great selection of hot and delicious options even for a health... More 

Was this review helpful? Yes
SAGAR S, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful experience with us. We are so happy to hear that you decided to spend your holiday trip at our property. Our team and I take pride in our product and the quality of care we strive to provide to every guest. It was a pleasure accommodating you and your family. We... More 

Williamsport, Pennsylvania
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 22, 2015

Stayed here for a week only because it was the closest to where we needed to be. I'm surprised that this hotel and really good reviews because that was not our experience at all. Staff was more concerned with private conversations than assisting guests. Staff also lounged in guest areas (a lot). Many problems with the wifi. We called about... More 

Was this review helpful? Yes 1
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, On behalf of our team, please accept our most sincere apologies for your less than satisfactory experience. We work hard to deliver a memorable stay for all of our guests but it appears we fell short on expectations. When our guests experience issues during their stay, we encourage them to alert our team members so we have... More 

Chambersburg, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 21, 2015

I couldn't believe how positive all of the reviews were on this property. No matter where we have stayed there is always some cranky traveler that posts a review to make you wonder. Now we know why, This place is absolutely top notch! Kathy greeted us when we checked in like we were long lost friends. We were given our... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you so much for sharing your wonderful experience with us and your loyalty to our brand as an IHG Rewards Platinum Member! We appreciate your kind compliments towards Kathy, a valued member of our front desk team. Kathy is a professional who prides herself in ensuring our guests' complete satisfaction. From assisting with directions to making... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 9, 2015

We needed a place to crash for the night on our road trip, and this hotel was just what we needed. It was clean, the service was very courteous and the bed was decently comfortable. I have to say that the service was exceptional. I desperately needed a lint roller in the morning, and despite not having one at hand,... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. Our team and I are very happy to hear that your stay in the beginning of this month was a memorable one. Any requests from our guests are attempted to be honored at all times. We are in the hospitality business and your ultimate satisfaction is our desire every... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2014

I just stayed here a few days ago and I was impressed by the pleasant staff. They were very accommodating to my needs. The rooms were also very clean and comfortable. It was a great stay for the holidays and I will definitely stay here again!

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Tampa, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 30, 2014

We rate this Inn "1st Class". My husband stays here every 2-3 months for 4-7 days each visit. I come every 4-5 months. Every time we stay we are always welcomed. They even know my husband on first name bases. We recommend this Inn to everyone traveling to or through York, PA. A very special Thank You to Kathy! Great... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for your "1st Class" review! We are so pleased to hear that your stays with us have exceeded expectations. As you've experienced, our entire team takes tremendous pride in the quality of service and product we deliver every day. It is our goal to build guest loyalty through genuine customer care. We appreciate your kind... More 

Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed December 20, 2014

This is one of the friendliest and cleanest Holiday Inn's i have stayed at. I was here for business and I had zero issues during my stay. Staff was exceptionally helpful and in tune with my needs.Front desk staff is non-intrusive, friendly and welcoming. The staff was also knowledgeable about the local areas and were really helpful in recommending great... More 

Was this review helpful? Yes
HolidayInnExpre... M, General Manager at Holiday Inn Express & Suites - York, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our hotel! It makes us genuinely happy to read feedback such as yours. We work hard to maintain our product and take pride in the quality of our accommodations. As you experienced, our team members are truly passionate about our hotel and in delivering excellent guest care. We strive to... More 

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Additional Information about Holiday Inn Express & Suites - York

Address: 140 Leader Heights Road, York, PA 17403
Phone Number:
Location: United States > Pennsylvania > York
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - York 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express & Suites - York Hotel York
Holiday Inn Express And Suites - York
Holiday Inn York
York Holiday Inn Express
Hotel Style:
#3 Business Hotel in York
#6 Romantic Hotel in York

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