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Crowne Plaza Hotel Reading

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1741 Papermill Rd, Wyomissing, PA 19610
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Crowne Plaza Hotel Reading
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Crowne Plaza Hotel Reading
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405 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

My husband and I visited this hotel a handful of times, it was a up and down rollercoaster. The service wasn't poor but it wasn't up to my standards for the first couple of times we were there. The last two times we were there,the service was amazing, I wish it was like that the first couple of times. Throughout... More 

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Senior Contributor
28 reviews 28 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just not sure about this place. It has its good parts but not sure the staff really gives 100% to the guest. I liked my sleeping room and decor. The hallways are long but ask for a room somewhat close to the main lobby. The hotel has a pool, nightclub, restaurant and outdoor patio with heaters. The hotel is centrally... More 

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New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is old looking in person, (nothing like the pictures) the staff was horrible. They answered the phone so unprofessional. We didn't get service in the AM and then we called for service of the bathroom only, the housekeeper went into the bathroom for 10 minutes and did absolutely nothing (the tub had orange soda and the toilet paper... More 

Was this review helpful? Yes 1
Robesonia, Pennsylvania
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have had two bad runs with the same problem at this hotel. There will not be a third time. From the sales person not returning messages (well days later or over a week later), having missed many of the details, which I pointed out three times and had the paperwork changed three times. They simply are too busy to... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Top Contributor
66 reviews 66 reviews
23 hotel reviews
298 helpful votes 298 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 3rd year in a row staying at this hotel for the 25th annual Berks Jazz Fest. This time we were accompanied by another couple who we invited to join us and this was their 1st visit. We had a good time attending the on site shows and midnight jam sessions, seeing people that we met from previous... More 

Was this review helpful? Yes 2
Top Contributor
87 reviews 87 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was friendly. Room was nice and comfortable. Price was fair. Upon check-in we were told we were "upgraded" due to our company hosting a party. While I enjoyed the comfort of my room, I did not care for the location. It was considered a tower which was right in front above the main entrance. You could hear the buses... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

If you enjoy sleeping on a cement bed with matching hard pillows...then by all means, book this hotel. It's two hours since i went to bed snd now have rib and back soreness. I should have booked my stay at the Marriott on Park Road like I usually do.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Laurie C, Thank you for taking the time to post a review of our property. Please accept my sincerest apologies for the inconvenience you had over the bed. We treat this matter seriously and actions will be taken. Hence, we’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope... More 

15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 21, 2015

The first room that I received was unacceptable, old rundown furniture and poor location, that was quickly remedied. The Crown Club was a great perk and the staff especially in the evening was outstanding. The gym was small, but adequate. I have stayed here on several occasions and the room quality is hit or miss. Far better to pay the... More 

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5 reviews 5 reviews
4 of 5 stars Reviewed March 17, 2015

Attended a placement conference here, there was great service, very welcoming atmosphere, and the room was great in terms of cleanliness! Every housekeeper, maintenance worker, or food service worker was welcoming and had a smile on their face. The restaurant inside did a buffet for the event and it was delicious! Great experience!

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2015

I am a tour coordinator and have brought my guests to this hotel for three years and have always meant to write a review. I love this hotel. The staff are wonderful. Laura Taylor and Sheila Contento have always taken good care of my groups.The rooms are spacious, and the beds are very comfortable. There was an small issue with... More 

Was this review helpful? Yes 2
CrownePlazaReading, Manager at Crowne Plaza Hotel Reading, responded to this review

Thank you for taking the time to write a review of the hotel and giving us a 5 star rating. It is our pleasure to serve you and your group and we always look forward to your return visits. More 

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