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All 5 Willow Grove hotels

SpringHill Suites Philadelphia Willow Grove

3.0 of 5 Hotel   |   2480 Maryland Road, Willow Grove, PA 19090
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SpringHill Suites Philadelphia Willow Grove
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71%
Ranked #3 of 5 hotels in Willow Grove
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Roger W Horsham, PA
  • Reviews (108)
  • Photos (11)
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  • Room tips (20)
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108 people have reviewed this hotel

Traveler rating
    27
    49
    21
    4
    7
See reviews for
38
16
7
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Horsham, PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

In early February, we lost power and heat and phone and internet. We needed a place to stay that was warm. I used the smart phone to get the room. Every other place in my town was booked up or closed because of the ice storm. Nice big room. 2 TV's. I couldn't understand 2 TV's in the room. The... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello Roger W, Thank you for taking the time to post a review about our hotel. We are glad that you enjoyed many aspects of our hotel, from our spacious rooms to our great showers. We have two televisions in our Double Suites so that guests traveling with companions or family members can utilize both televisions if they so desire.... More

Killingworth, Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

It has been about 8 months since I last stayed here, and they remodeled the entrance as well as the carpeting (at least on the floor I stayed on) in the halls and rooms. The rooms got a good refresh... all they need now is decent towels! This seems to be a trend at most Marriott properties I have stayed... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello Erik, We truly appreciate the time you took to write this review of our hotel. Your positive comments fill all the staff with a sense of pride and contentment. We are pleased with our renovation as well, from the guest rooms to our open, expansive, and inviting lobby and breakfast area. We have had some staff members here for... More

Naperville, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2014

Fairly new, very clean and very well run, easy to find. Exceptional breakfast and clean, modern breakfast area. No restaurant on the property, but the Bonefish Grill and several other nice restaurants are a short drive away. Not convenient if you don't have a car, but then, what are you going to do in the suburbs without a car anyway?... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello NaperNewf, Everyone here at the hotel loves to hear positive things about our hotel. We thank you for taking the time to write this very welcome review. We're glad you enjoyed breakfast, as a brand SpringHill Suites rolled out a new breakfast program last year and combined with our new spacious, open, and inviting breakfast area the combination cannot... More

Annapolis, Maryland
1 review
3 of 5 stars Reviewed February 25, 2014

We were there as part of a large group (room block). Part of the reason we chose the hotel was the breakfast availability to avoid having to make inconvenient stops with a group of kids.. Imagine our suprise when we saw such horrible options on a Saturday and Sunday. The food that was out on Monday morning was much better.... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello C D, We were sorry to hear about the trouble you had during your stay. We hope any trouble you had here at the hotel did not spoil your trip. We do have a varying breakfast menu from Weekdays to Weekends. This is an attempt to keep the menu fresh and inviting for our guests. The needs of our... More

Plainfield, Illinois
Top Contributor
80 reviews 80 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 15, 2014

Stayed here for a manager meeting in February 2014. This hotel is a decent place to stay. It is not the higher end Marriott properties but adequate. The beds were good, room were clean. The only complaint I have is that the bath towels are like sand paper. The staff was very nice and helpful.

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello Travelinguy517, Thank you for posting your views about our hotel. We welcome all feedback and especially appreciate positive feedback. We would like to make you aware that we are working towards replacing all of the linen in the hotel, with new, fresh, very soft terry that will go right along with the renovations we have had here at the... More

Brookfield, Wisconsin
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 12, 2014 via mobile

Business trip and early meeting at hotel. No walk-to restaurants because of adjacent busy expressways. We took taxi to a nearby restaurant for dinner. So looking forward to full hot advertised breakfast. Disappointing. Fruit was canned Del Monte fruit cocktail. Coffee urns disappeared back to kitchen before 9:30 am plus milk and juices locked up despite our clear interest. Front... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello Lois_Ottobot, As we wrap up our renovation here at the hotel one of the last components has been the re-haul of our food service area. From the restaurant and seat area to the kitchen itself a lot of work had to be done. Due to the construction we modified our breakfast temporarily in the best interests of our guests.... More

Lutherville, Maryland
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 9, 2014

Quick trip to PA for a concert at the Keswick. The staff was great. The room appeared ok but my bed was so uneven from wear I had a tough time getting to sleep. Add an all night party across the hall, well, you get the drift. And the breakfast options were not what I expected. Jimmy Dean microwave breakfast... More

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shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello CandyMan627, We were sorry to hear about the trouble you had with your recent stay. The hotel is just coming out of undergoing major renovations, which included replacing all of the bedding in the hotel; including brand new mattresses for every bed in every room in the hotel. The inability to get a good night’s sleep is very frustrating;... More

Alpharetta, Georgia
1 review
1 of 5 stars Reviewed November 30, 2013

We stayed at this hotel recently for 5 nights, and were very disappointed. While the reservation website noted a hotel renovation in progress, it really didn't disclose the extent. In fact, it was only on the day of check-in that I received an email from the hotel staff regarding the extent and time of day for the constuction. It wasn't... More

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shs_phlwl_gm, General Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

We understand that staying at a property under renovation can impact your stay and am sorry that your recent experiance was not to the level you expect from Marriott. Due to the variances of a renovation schedule, we were only able to post limited information about the extent of our renovation on our website, but did have it posted there... More

New Orleans
1 review
5 of 5 stars Reviewed September 6, 2013

I've stayed at quite a number of hotels in my travels, but the SpringHill Suites in Willow Grove was one of the best, one of the very best, hotels I've ever stayed at. The room was super-spacious, clean, and comfortable beyond belief. The staff was poilte and helpful, giving accurate directions to various desinations I needed to go. The price... More

Was this review helpful? Yes
shs_phlwl_gm, General Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Thank you for taking the time to post about your recent stay, and I'm gratified that thestaff took great care of you and your room. I will be sure to share your comments with all our staff. I also want to let you know that we will be undergoing a total renovation of our rooms and Public Spaces starting in... More

Ft. Lauderdale, Florida
Top Contributor
80 reviews 80 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 25, 2013

The hotel was full of students attending two sports tournaments, which did make for extremely crowded breakfasts and noisy hallways. There were also long waits for the sole elevator. However, this is probably not a usual situation. The rooms are nice, and have refrigerators and microwaves. I found the beds to be too soft, though, and the curtains fail to... More

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Additional Information about SpringHill Suites Philadelphia Willow Grove

Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Philadelphia Willow Grove Hotel
Springhill Suites Willow Grove
Willow Grove Springhill Suites
Address: 2480 Maryland Road, Willow Grove, PA 19090
Phone Number:
Location: United States > Pennsylvania > Willow Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Willow Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
155

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