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Hampton Inn Philadelphia / Willow Grove

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1500 Easton Road, Willow Grove, PA 19090
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1 room 1 guest
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Hampton Inn Philadelphia \/ Willow Grove
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320 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (320)
  • Mar-May only
    (80)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (67)
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Huntington Beach, United States
2 of 5 stars Reviewed yesterday NEW

Prepaid for a King bedroom and was put into a queen double room. Was at first given a room with a guest already in the room and had to go downstairs to get another key for another room Aug. 25 the smoke alarm on the floor was beeping all night long. Over all the hotel has really gone down since... More 

Review collected in partnership with Hampton

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Lancaster, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The breakfast food was cold - I mean the potatoes were still FROZEN! My shower started out somewhat warm and I thought it would get hotter but instead I ended up washing/rinsing my hair in COLD water and got out of the shower shivering!! I was the first person to take a shower and there were still 3 other people... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. This feedback is very important to us and I certainly apologize for the problems incurred. This will be reviewed by the staff to correct for future guests. Sincerely, Roger Weber General Manager More 

manahawkin, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed here while visiting friends ,nearby. Found room and bathroom very clean and up to date. Friendly staff. As usual, at Hampton, breakfast was wonderful, and included in price. If visiting Philly, this might be a good choice for you instead of paying city prices. Train station is not far from hotel. Takes you right to city center and convention... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate this great feedback and sharing your experience with future guests. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Hotel is great and I enjoy being a Hilton Honors member, but due to a family medical issue had to a 24 hour reservation. For HH members there needs to be some type of benefit entitlement that waives the short notice if a valid reason is used. Great location and new rooms look nice.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review of the Hampton inn Willow Grove. We appreciate this feedback and I'm very pleased you liked our renovations. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We visit Philly many times a year for the Children's Hospital and this Hampton is by far our favorite place to stay. I am a pretty good snob when it comes to hotels but this place is clean, clean, clean. The staff is always attentive and polite. The breakfast is always fabulous. We have stayed here roughly 12 times and... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you very much for taking the time to write this review of all the visits to the Hampton Inn Willow Grove. This feedback is very important to the staff and this will certainly be reviewed with them. Your comment about the cleanliness will be be very welcomed by the housekeeping department. Thanks for be a returning guest. Sincerely, Roger... More 

Oslo
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 4 nights with my tenaged daughters. Beds very nice, good sized and clean room. Breakfast very good, different hot dishes every day. Free cooffe, tea and hot chocholate in the reseption 24-7. In the afternoon there where icetea or Limonade and cookies etc. A couple of days there was popocorn - a big hit for my kids. The... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. This feedback is very important to us and I'm very pleased your kids enjoyed the breakfast and afternnon snacks. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Cambridge, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed with a large group of co-workers. Staff were really friendly and helpful we arrived late at night after our flight from England. The room was large and clean. The A/C was a bit noisy. We were slightly concerned that the hotel would be noisy as there was a large group of teenagers staying for a soccer game however they... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for aking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate this feedback and it will be shared by all the associates. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Erie, PA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good clean hotel. Fine complimentary breakfast. Nice large room. Comfortable bed and linens. Off the well-traveled areas. Quiet. Friendly, helpful and accommodating staff. Would definitely stay there again if I am ever in this area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time write this review concerning your stay at theHampton Inn Willow Grove. This feedback is very important to us and I'm very pleased the accommodations met all your needs. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

West Hollywood, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I enjoy the ability to check-in online and pick my room when staying at Hampton. However, I think something went wrong on my recent trip. I had to "re-do" all the check in steps when I arrived. Something went amiss when I could not log into the internet from my room. After several calls, it seemed like I was checked... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate this feedback and I certainly apologize for the check in process. Something went wrong and I'm not sure what. The staff will look into this more to see if we can stop it from happening again. Thank you for... More 

Grafton, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was very nice, clean and easily accessible. However, we experienced poor service upon checkin. We had to wait for someone to come to front desk only to be greeted by a flustered employee who seemed bothered that we interrupted him. Very poor attitude and not someone you'd want greeting your guests.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. We appreciate this feedback and I certainly apologize for the arrival procees. This is not our standard and will be addressed by the staff. I'm very pleased the good cleanliness of the hotel was noticed. Thanks for being our guest. Sincerely, Roger Weber... More 

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