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All 5 Willow Grove hotels

Hampton Inn Philadelphia / Willow Grove

2.5 of 5 Hotel   |   1500 Easton Road, Willow Grove, PA 19090
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Hampton Inn Philadelphia / Willow Grove
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Ranked #1 of 5 hotels in Willow Grove
A recent review
5 of 5 stars reviewed 2 days ago
Chantal E Willow Grove
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190 people have reviewed this hotel

Traveler rating
    68
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    41
    22
    11
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55
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78
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Baltimore, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The keys did not work well. It took multiple times to get either of the two keys to work. In fact one never worked. I turned it back in. The TV did not have the "FOX" network. That is a standard major channel. CBS, NBC , ABC where there but no FOX. 1 day maid service was good. The next... More

Review collected in partnership with Hampton

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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have now stayed at the Hampton Inn at Willow Grove numerous times on my business trips to the Philadelphia area. The location is very convenient off of the Turnpike. The staff is very friendly and the rooms are very comfortable and well maintained. The food service and gym provide all the comfortable amenities of home. I have had a... More

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Was this review helpful? Yes 1
Lanoka Harbor, New Jersey
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The hotel was fine and the service was very good. Only drawback in my opinion is the train noise at night. It will wake you up in the middle of the night. The hotel was clean and well maintained. the breakfast was your typical Hampton style. The rates are good too.

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New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

AndreaM21 was right. I stayed here on a Sunday night and was awoken at 3:10 am, 3:50 am, and again sometime around 5:00 am by freight trains running. As far as the hotel itself, it's a basic Hampton. No frills, but decent and clean. Unfortunately, the most important thing in my mind is a good night's sleep and I didn't... More

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Sarah_E_Kaminsky, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you so much for writing a review of our hotel. I am very disappointed that you were not happy with your stay. Our primary goal is total guest satisfaction. Unfortunately, the train does run behind our building. We would be happy to accomodate you again on the opposite side of the hotel. I am so glad that you found... More

Richmond, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel itself is fine - average quality, decent breakfast. The difficulty is in making a reservation that is accurate. The staff at this hotel seem to be rather inept about reservations and accuracy in billing and rates. Was given a run-around about rates, reservations were for wrong room type requests; check out days were wrong (was almost billed for... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Sarah_E_Kaminsky, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you so much for reviewing our hotel. I really appreciate you letting us know about the issues you encountered with your stay. I checked your reservations and they were not actually made with anyone who is on property here. I still feel terrible for the service you received from Central Reservations, and whole heartedly apologize for any mistakes they... More

Atlanta
Contributor
11 reviews 11 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel several times in the last year. It offers all the basics one needs on a business trip to be comfortable without breaking the bank. Ideal property for the 'traveling sales man' would be an adequate description. The rooms are spacious, clean with good internet connectivity and the included breakfast provides enough choices to start the... More

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Sarah_E_Kaminsky, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you so much for letting us know about your stays. We really appreciate your business, and hope to continue to see you here. The only restaurant within walking distance is Carrabba's Italian Grille. So, I would agree that you do need a car to get around easily. There is a bus system that does travel up and down Easton... More

Willow Grove, PA, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I was given the first room by the lobby and heard talking and people working all night long. When I open my door, I was looking right across to the front desk. Not very discreet if you know what I mean. The fridge/microwave combo unit was making noises all night till I just unplugged it. Next time I will still... More

Review collected in partnership with Hampton

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Sarah_E_Kaminsky, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

I'm so sorry you were given the room closest to the lobby. I will definitely instruct the front desk to use these rooms as a last resort. They can be a little noisy at check in and during breakfast. I really appreciate you taking the time to let us know about your stay. We would love for you to return... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here last minute due to a slight house-related emergency, and although we weren't there for very long, it was a nice stay. The woman at the front desk (didn't catch her name) could not have been more welcoming and pleasant. It's a fairly typical Hampton Inn, but the room was fine, very comfortable bed, and it was spotless.... More

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Sarah_E_Kaminsky, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you so much for choosing to stay with us. I am so happy that you enjoyed your stay. Household emergencies are never an easy time. I'm so glad we could at least give you clean and comfortable rom to stay in. We hope to see you again under better circumstances. Thanks again. More

State College, United States
1 review
2 of 5 stars Reviewed March 10, 2014

My wife and I were given keys to a room that was already occupied. When we went back to the lobby to complain, the attendant just laughed and did not appear sorry for her error. We wasted almost an hour before we were able to check into a room of this hotel. The Hampton Inn is usually a fine place... More

Review collected in partnership with Hampton

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General M, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

There is no good excuse for a clerk to send you to an occupied room. Clearly this was a mistake made by the desk clerk when she entered your room number to activate your room keys and I apologize for the inconvenience this caused. We are very concerned about the service we provide to all of our guests. We are... More

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Additional Information about Hampton Inn Philadelphia / Willow Grove

Also Known As:
Hampton Inn Philadelphia / Willow Grove Hotel
Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
Hampton Inn Willow Grove
Willow Grove Hampton Inn
Address: 1500 Easton Road, Willow Grove, PA 19090
Phone Number:
Location: United States > Pennsylvania > Willow Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Willow Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Philadelphia / Willow Grove 2.5*
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