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All 5 Willow Grove hotels

Hampton Inn Philadelphia / Willow Grove

2.5 of 5 Hotel   |   1500 Easton Road, Willow Grove, PA 19090
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Ranked #1 of 5 Hotels in Willow Grove
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
tomh099 Cleveland, Ohio
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258 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This is your average Hampton Inn. The rooms seem newly updated. Or at least the one I stayed in. The beds were comfy everything seem to clean the bathroom was clean and the people at the front desk were nice. No problems here.

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. I'm pleased you enjoyed your time with us and everything from the clealiness to the service made your stay complete. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

New York
Top Contributor
64 reviews 64 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is very busy and it shows a bit in wear and tear. I don't care though because after a long drive or a long day it is such a pleasure to be greeted by the staff here. Each and every person who works here smiles and makes you feel welcome. I wouldn't hesitate to stay here again.

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. This feedback is very important to us and I'm very pleased the staff really made your stay so enjoyable. The hotel will be going through a room renovation starting in January and should be complete in April. Thanks for being our... More 

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were booked to stay 2 nights and left a day early to return home because of the terrible woman named Yolanda who claimed to be the manager of the hotel. When I say "claimed to be manager" I mean to say that I can't imagine anyone letting this ill mannered individual run their hotel. We had an item missing... More 

Was this review helpful? Yes 2
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay with us. i apologize for these issues and this feedback is very important for us to improve. Your issues will be addressed with each department manager so future guests don't experience these issues. The hotel is going through a room renovation starting in January and plan on... More 

Senior Contributor
42 reviews 42 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stay as I pass through town. I like the access from the highway making it easy to find with the GPS. The check in was easy and the room was ok. It was clean but not perfect. There are train tracks next to the hotel and it operates late at night. maybe ask for room on the opposite side the... More 

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Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate all feedback and all reviews are read by all the associates. Thank you for being our guest. Sincerely, Roger Weber General Manager More 

United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

It's horrid here. Do not go! it's very noisy, dirty, run down and the staff is not friendly. As someone who travels all the time and stays at Hampton Inn 80% of the time this was hands down the worst experience I've had. It was so noisy I couldn't sleep. The toilet ran almost all the time. Shower door was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

I would like to personnally apologize, along with the associates that you came in contact with during your stay. This is not the type of hotel we run and your comments will certainly be reviewed to see how we can improve. Every part of the hotel didn't provide you with the service level they are used to providing other guests.... More 

New Bremen, Ohio, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Typical Hampton property. Clean, well maintained on the outside and the same on the inside. Staff was friendly and accommodating. Only down side is the train track on the south side of the building. However, there only seemed to be 1 - 2 trains run on the track during sleeping hours that we noticed. Would recommend the property for the... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We certainly appreciate this feedback and I understand your comment about the train. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Philadelphia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Clean, well-located and a great breakfast. This moderately priced hotel has similar features and amenities to many four star accommodations. I would definitely stay here again when visiting my daughter.,

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this great review concerning your stay at the Hampton Inn Willow Grove. We appreciate this feedback and all the associates will share your response. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

plainville, United States
1 review
5 of 5 stars Reviewed November 18, 2014

This is my first time using the Hampton Inn Resorts. I was very pleased with the rooms. The staff was friendly and helpful. I enjoyed the breakfast, dinner and snacks. The rooms were clean, quiet and comfortable. Curious why there wasn't a closest to hang clothes but other than that, is was calming knowing that at the end of my... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. We appreciate this feedback. We use these as training tools to improve the service level of the hotel. Thanks for staying with us. Sincerely, Roger Weber General Manager More 

Killingworth, Connecticut
Top Contributor
64 reviews 64 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 17, 2014

It's easy to get to, right off the turnpike and 611. There's a few restaurants within walking distance (if not winter or rush hour). The staff is friendly. The rooms seem to be typical hampton rooms. I must have gotten unlucky - the locking mechanism on the door was slightly loose (not unsafe just poor representation on maintenance department). The... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. We appreciate the feedback and will review with the associates. The hotel will be going through a room renovation the 1st quarter of next year. I'm glad the staff tried to make your stay as comfortable as possible. Sincerely, Roger Weber General Manager More 

Savannah area, GA
Top Contributor
75 reviews 75 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 15, 2014

I stayed three nights. Having heeded the advice to select an even numbered room to be away from the train tracks, I never heard a bit of noise and slept great. I accomplished this by using the online check-in email I received that let me pick my own room. The room was clean, the breakfast was just fine and everyone... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. This wonderful feedback concerning the staff, amenities, and cleanliness will be passed along to the staff. Thanks for being our guest. Sincerely, Rogerv Weber General Manager More 

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Additional Information about Hampton Inn Philadelphia / Willow Grove

Address: 1500 Easton Road, Willow Grove, PA 19090
Phone Number:
Location: United States > Pennsylvania > Willow Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Philadelphia / Willow Grove 2.5*
Number of rooms: 150
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Also Known As:
Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
Hampton Inn Willow Grove
Willow Grove Hampton Inn

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