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Hampton Inn Philadelphia / Willow Grove

2.5 of 5 1500 Easton Road, Willow Grove, PA 19090
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Certificate of Excellence 2014
Hampton Inn Philadelphia / Willow Grove
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Hampton Inn Philadelphia / Willow Grove
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264 reviews from our community

Traveler rating
    97
    75
    53
    24
    15
See reviews for
76
35
23
110
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Sharon, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel is usually very clean, friendly staff, and overall great. My most recent stay was the same except for the comforter and bed sheets. I really question whether they were really clean. Disappointed because I normally love to stay at this Hampton Inn.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay with us. I apologize for the cleanliness of the duvet and will bring this to the attention of the executive housekeeper. We pride ourselves in the cleanliness of the room and this feedback will make us better. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We occasionally stay at Hampton Inn in different places, and this was not our first stay in Willow Grove. We arrived a bit earlier than the official check-in time, and it was really nice that we were given a room right away. In fact, we were allowed to switch from previously booked "two double beds" to a "king bed" for... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate all of your great comments about the hotel and it's services. When you return the rooms will have been renovated. We are planning on them being complete by the end of March. Thanks for being our guest. Sincerely, Roger... More 

Bangor, Maine
2 reviews
2 of 5 stars Reviewed 3 weeks ago

My family & I stayed here in May 2014. We were on a "mini-vacation". It was also my birthday on this particular weekend. My wife thought it would be nice for me to be able to open a few birthday presents from she & my children. Once we returned back home (over 12hrs away), I realized that we misplaced one... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Hello from the Hampton, I have read your review concerning your stay with us in May and I certainly apologize for the handling of this situation. I'm the new General Manager at the hotel and would have handled this differently. We normally send all items out Federal Express and would have made an exception in this case. Sincerely, Roger Weber... More 

Birmingham, AL, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I always stay at this hotel when we're in the Willow Grove area. The staff is always very kind, the breakfast is good, and the hotel is a good value for the money. Plus, it's close to Philadelphia!

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate this feedback and your loyalty to the hotel. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Peterborough
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We stay here often when visiting. Hotel is well maintained, staff friendly and helpful. Location next to PA turnpike is convenient to downtown and King of Prussia Mall. Willow Grove Mall only 5 minutes away. Breakfast is good. Only complaint is that the heating system is noisy when it kicks in.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. This feedback is very important and I'm glad you enjoyed the service and breakfast. Thanks for being our guest and Happy New Year. Sincerely, Roger Weber General Manager More 

New York, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel is in great location - rooms are spacious - breakfast is adequate. No bedbugs. We always stay at this hotel whenever we are in Jenkintown area. Room size is great for two people and staff is always top notch.

Review collected in partnership with Hampton

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We certainly appreciate this feedback and it will be shared by all the associates. Thanks for being our guest and Happy New Year. Sincerely, Roger Weber General Manager More 

Cleveland, Ohio
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 16, 2014

This is your average Hampton Inn. The rooms seem newly updated. Or at least the one I stayed in. The beds were comfy everything seem to clean the bathroom was clean and the people at the front desk were nice. No problems here.

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. I'm pleased you enjoyed your time with us and everything from the clealiness to the service made your stay complete. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

New York
Top Contributor
65 reviews 65 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 14, 2014 via mobile

This hotel is very busy and it shows a bit in wear and tear. I don't care though because after a long drive or a long day it is such a pleasure to be greeted by the staff here. Each and every person who works here smiles and makes you feel welcome. I wouldn't hesitate to stay here again.

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. This feedback is very important to us and I'm very pleased the staff really made your stay so enjoyable. The hotel will be going through a room renovation starting in January and should be complete in April. Thanks for being our... More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 10, 2014

We were booked to stay 2 nights and left a day early to return home because of the terrible woman named Yolanda who claimed to be the manager of the hotel. When I say "claimed to be manager" I mean to say that I can't imagine anyone letting this ill mannered individual run their hotel. We had an item missing... More 

Was this review helpful? Yes 4
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay with us. i apologize for these issues and this feedback is very important for us to improve. Your issues will be addressed with each department manager so future guests don't experience these issues. The hotel is going through a room renovation starting in January and plan on... More 

Senior Contributor
42 reviews 42 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 9, 2014

Stay as I pass through town. I like the access from the highway making it easy to find with the GPS. The check in was easy and the room was ok. It was clean but not perfect. There are train tracks next to the hotel and it operates late at night. maybe ask for room on the opposite side the... More 

Was this review helpful? Yes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate all feedback and all reviews are read by all the associates. Thank you for being our guest. Sincerely, Roger Weber General Manager More 

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Additional Information about Hampton Inn Philadelphia / Willow Grove

Address: 1500 Easton Road, Willow Grove, PA 19090
Phone Number:
Location: United States > Pennsylvania > Willow Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Philadelphia / Willow Grove 2.5*
Number of rooms: 150
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Also Known As:
Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
Hampton Inn Willow Grove
Willow Grove Hampton Inn

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