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Hampton Inn Philadelphia / Willow Grove

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1500 Easton Road, Willow Grove, PA 19090
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Hampton Inn Philadelphia \/ Willow Grove
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369 Reviews from our TripAdvisor Community

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Guelph, Canada
4 of 5 stars Reviewed 2 days ago NEW

We were in town for a funeral. The staff were very polite and efficient. Very pleased with the service and the cleanliness of the room. The AC/Heater was a bit loud however that was an easy fix.Nice that they offered food in the lobby.

Review collected in partnership with Hampton

Helpful?
Thank Mary B
MA
Level Contributor
186 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Friendly staff, very comfortable bed, clean. Room was well maintained and included a microwave, refrigerator and sufficient outlets for normal business gear. Public areas were good but show mostly modest wear. For example one elevator door has had a lot of the finish torn off and seemingly not repaired. For the price, food was fine. I didn't notice train noise... More 

Helpful?
Thank poodledoop
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review of your stay at the Hampton Inn Willow Grove. We certainly apprecitae your feedback and it will be shared by the staff. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

brick,nj, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I had a great experience at The Hampton. Everything was top notch. The staff was very helpful and efficient. The free breakfast buffet was delicious and plentiful. Thank you to all, I would definetly recommend staying there.

Review collected in partnership with Hampton

Helpful?
Thank Charles Hendry B
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate your wonderful comments about the staff and breakfast and it will be reviewed by all the associates. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

Kingston, United States
1 review
3 of 5 stars Reviewed 1 week ago

if you don't mind not having a train shake your room at night and breakfast not being ready for several hours after start time then stay here. Rooms are clean and night staff are nice. Morning front desk person is very curt with you, more interested in getting her own breakfast and doing her own thing. Late afternoon and evening... More 

Review collected in partnership with Hampton

Helpful?
Thank Karen L
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. This feedback is very important to us and I certainly apologize for the problem with the breakfast set-up. Our time for opening is 6AM everyday and will meet with the staff to see how we can handle this situation in the future. The... More 

Woodbury, Connecticut
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's not the Four Seasons or Waldorf. But...if you want a large, comfortable sound-proofed room with a great bed, friendly staff (esp Nicole at the Front Desk), a decent free breakfast and excellent location, this is a great value.

Helpful?
Thank lbpj3012
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review of the Hampton Inn Willow Grove. This feedback is very important to us and I'm so glad Nicole was so helpful. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I booked here because of the proximity to work knowing i would not make it otherwise due to the blizzard. First morning, i had a difficult time getting out of my parking space because the plow blocked me in... but he saw me and came over and dug me out. Second day, same situation with the same results. Extremely friendly... More 

Helpful?
Thank Jeff M
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review of the Hampton Inn. The blizzard was difficult on many people and I'm very pleased the staff made your stay enjoyable. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is located next to a train track. I heard trains go by twice during the night. Otherwise, the hotel is the usual excellent layout, bed and staff service that I have come to expect from Hampton Inn.

Review collected in partnership with Hampton

Helpful?
Thank Stephen F
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn.We appreciate all feedback and you are right the hotel has train tracks behind the hotel. The rail is for freight trains and they are not scheduled so we never know when they come through.I'm glad all the Hampton services were up to your... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You might think this is just a plain old Hampton Inn, but you will be very pleasantly surprised. Staff are superb, professional, efficient and fun to interact with. Manager is doing a great job as every member of staff is smiling. Rooms are clean, comfortable and quiet (at least on our side of building--away from train line). Very convenient location... More 

Helpful?
Thank J_J-Aweigh
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We certainly appreciate this wonderful feedback and it it will be reviewed by all the associates. Your comments about the staff and cleanliness are excellent. Thanks for being our guest. Sincerely, Roger Weber General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

i live in new jersey but i come to philly to stay and i love the HAMPTON INN in willow grove pa. the general manager ROGER WEBER AND ASSISTANT GENERAL manager MAGGIE JESSE are the best people they are both so very helpful with anything u need.the staff they have is very nice and accomadateing to anything they can help... More 

Review collected in partnership with Hampton

Helpful?
Thank frannys2016
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write to wonderful review of the Hampton Inn Willow Grove. The staff works hard to take care of all our guests and I'm very pleased their work is witnessed by guests like you. This feedback is very important to the associates and we use it as a training tool to improve. Your comments... More 

New York, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed December 29, 2015

We always stay here when we visit family. We never have a bad experience. The accommodations are excellent. The rooms are impeccable and quiet. The breakfast is always a treat. Check-in and Check-out is always a snap.

Review collected in partnership with Hampton

Helpful?
Thank Richard R R
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow Grove. We appreciate this great feedback especially from a repeat guest! Thanks for being OUR guest and Happy New Year! Sincerely, Roger Weber General Manager More 

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