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Red Roof Inn Wilkes Barre Arena

1035 Highway 315, Wilkes-Barre, PA 18702
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Red Roof Inn Wilkes Barre Arena
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Red Roof Inn Wilkes Barre Arena
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211 reviews from our community

Traveler rating
    80
    60
    35
    17
    19
See reviews for
41
63
29
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Abingdon, Virginia
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

After hours and hours of driving, we stopped here for the deal in the coupon book. The front desk lady was very kind and checked us in quickly. When we got to our room, it wasn't even cleaned. The sheets were bunched up on one bed and there was a pile of trash in the wastebasket. We went down and... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed here while passing through Wilkes Barre on a cross country trip. This hotel was a great value. Our room looked new and was very clean and spacious, and the bed was comfortable. The location is good, too, as just over the hill is a large shopping area with plenty of restaurants. Above all, though, I was impressed... More 

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Taylors, South Carolina
1 review
4 of 5 stars Reviewed 4 days ago NEW

I pulled off highway when I decided I couldn't drive any more. It was after 10PM & I had no reservation so I didn't know what to expect. The woman at the front desk was very very pleasant & apologized for not having room on lower level, but room was so comfortable that it didn't matter! I was asleep in... More 

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John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for sharing your comments with us. I am very happy to hear you had a pleasant stay and received great customer service. We look forward to serving you again. More 

Pittsboro, Indiana
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The reg rate was $67 for Sat eve. Mentioning the bill board saved is $17!! We had been in 4 diff motels the last 4 nites..this was the lowest rate.. but also least comfortable bed.The room itself was ok. Staff helpful.

Was this review helpful? Yes 1
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing us with your comments regarding your recent stay at the Red Roof Inn in Wilkes-Barre. I am sorry you did not find our beds to be comfortable. I am happy to hear you found our staff to be helpful. I am glad you found us to be a good value. We look forward to serving you... More 

La Salle, Illinois
Top Contributor
98 reviews 98 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stopped here very late at night. Very pleasantly surprised. Updated room. I loved that there was no carpeting! It was nice not to wonder whether it had been vacuumed, it was very obviously mopped and clean.

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John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for providing us with your feedback. I am happy to hear you enjoyed our recently renovated rooms and new laminate floors. We look forward to serving you again. More 

Contributor
18 reviews 18 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I travel with two small chihuahuas and like the pet policy of Red Roof Inn. Upon check in was greeted by Julie. Very pleasant and helpful. This Red Roof had floors with a Hard Wood Laminate and Rugs on each side of bed. Perfect for pets. Our room was very clean and quiet and well equipped. If... More 

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John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for sharing your feedback with us regarding your recent stay. I am very happy to hear you enjoyed our pet policy and found our staff to be pleasant and helpful. I am also glad to hear you enjoyed a clean room. Thank you again for your business and your comments. We look forward to serving you again. More 

Greensboro, Vermont
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here and we were immediately welcomed by Julia behind the front desk.She was very nice and friendly. When we got our keys and went into the room we were very impressed by the cleanliness of our room. To all the staff keep up all the good work..its definitely paying off. All in all we will... More 

Was this review helpful? Yes
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for sharing your comments with us. I am very happy to hear we provided you with great customer service. I am also happy to hear you enjoyed a clean room. Your positive comments are an inspiration to our entire team. We look forward to serving you again. More 

Peterborough, Canada
Top Contributor
197 reviews 197 reviews
41 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were nicely greeted. Our reservation had a problem, it was a Redi card problem . The front desk lady I think was Laurie, went and got the Manager. He was a true professional and after a few minutes and some creative manipulation of the res. computer. We were in the room we had expected, and were used to staying... More 

Was this review helpful? Yes
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for sharing your comments. I am happy we were able to put you into one of our Premium Rooms. I am sorry we let you down in terms of some housekeeping items. Thank you for sharing your comments regarding walking your dog. We look forward to serving you even... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stay at this location every other weekend while in town and never had an issue until my last visit where several days after staying there I was covered in bed bug bites. My girlfriend also had the same bites all over. After alerting the hotel we were given half of our stay back.

Was this review helpful? Yes 1
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for your feedback. As we previously discussed, we perform our own internal inspections for pests on a regular basis. In addition, after receiving your initial report of this matter, we also had the room inspected by an independent, professional team. The professional team found no evidence of any type of pest activity in the room you had occupied... More 

Albany, New York
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel a few days ago and as soon as i walked in i was greeted by a warm and friendly smile from Julia. She checked us in and was extremely helpful when we asked where are some good places to eat dinner at. When we got up to the room we found the room to be... More 

Was this review helpful? Yes
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for your positive comments and for staying at the Red Roof Inn in Wilkes-Barre. I am very happy to hear you received great customer service from our staff. I am also glad you found your room to be very clean. We appreciate your feedback and your business. We look forward to serving you again. More 

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