Thank you for taking the time to write a review of our property. I am sorry for the inconveniences that you encountered while you were at my inn. Please know that this is not the normal experience at this property. We take all of our guests comments very seriously and use them to benefit future guests. As I recall from... More

We were happy to read your comments regarding the cleanliness of our rooms as well as the service of our staff members. We take pride in the quality of our hotel and in delivering the highest level of service. I was also glad that you were able to take advantage of the coupon books from the travel center. We hope... More

I appreciate your comments regarding your recent stay at the Wilkes-Barre Red Roof Inn. I always enjoy hearing from our guests concerning their experience, and will be certain to share it with the staff. Feedback from our guests always serves as encouragement to the entire staff as we strive to continuously improve the quality of our service. We hope to... More

Thank you for taking the time to comment about your stay at our location. I am sorry that it was not as pleasant as you expected. I can assure you that corrective measures will be taken to prevent a similar situation in the future. At Red Roof Inn, it is our intentention to insure all guests have a comfortable experience... More

Thank you so very much for taking time from your schedule to post such a positive review about our hotel and, and to recognize Dominique for her great customer service skills. It is our goal to exceed our guest's expectations in both quality and service, and in reading your comments it appears we have succeeded. You're comments are very much... More

Thank you for your feedback regarding your recent stay at our facility. I am truly sorry that your experience did not meet your expectations, and that you found your bed to be uncomfortable. On the bright side, you are correct. We are in the process of replacing bedding, and have completed about two thirds of the building at the present... More

Thank you for taking the time to share your experience at the Wilkes-Barre Red Roof Inn with others. We strive to provide each and every guest with a clean room, great service and a good rate. We truly appreciate your feedback, and will continue to strive to provide our guests with the best lodging value in the area. Thank you... More

We were happy to read your positive comments about your recent stay at our facilility, and your appreciation of Rob's great customer service skills. We take pride in the quality and cleanliness of our hotel, while delivering the highest level of service to our guests. Thank you for taking the time to post your feedback, and we look forward to... More

I want to thank you for taking time to share your experience on Trip Advisor. Your comfort and satisfaction is our number one priority, and I am happy to read that we exceeded your expectations. I will share your review with the entire staff as it serves as recognition to a job well done. Thank you again for sharing your... More