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Holiday Inn Express Wilkes Barre East

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1063 Highway 315, Wilkes-Barre, PA 18702
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1 room 1 guest
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Holiday Inn Express Wilkes Barre East
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was our second time at a Holiday Inn Express on this family vacation. Our first stay was so great, we booked again. The rooms are clean and modern, very comfortable, the beds too!! The staff is very friendly and accommodating and they have the best complimentary breakfast of any hotel we have stayed in. They are in our top... More 

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Alexandria, Virginia
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

According to the staff, the hotel was renovated in 2008. I had asked them as there was a sign on the highway heading towards Wilkes-Barre that said the hotel is new. The hotel feels clean and new. The rooms are very clean. It is your standard Holiday Inn Express beds and appliances, but the rooms are bright and the bathroom... More 

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Ottawa, Canada
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was very please with the reception. John at the desk was very helpful and patient. Thanks John. (Aug 11, 2015). Despite the hotel nearly full, he was able to give me a queen bed room in a very quiet area. The room was very clean, the bathroom big enough and a super shower head. Cookies and coffee/tea at registration,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear cdjen, We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I appreciate and wish to thank you for the positive comments on the staff. On the other hand, I am sorry for falling short of your expectations on some aspects of your stay. Rest assured that all... More 

Wilton, New Hampshire
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night on our way home from PA to NH. We were told upon check in that we could not have adjoining rooms because we had booked it so late-not super friendly check in. Rooms were nice, but our bathroom had a dirty towel on the door and used bar of soap in the shower. Not super... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear LauraClough, Thank you for taking the time to write a review about your stay with us. We are glad that you found our rooms to be nice. However, we regret that your check-in and breakfast experience were less than satisfactory. We would also like to apologize for falling short of your expectations regarding our bathrooms. We give the utmost... More 

Windsor
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 25, 2015

We stayed in two of there king suites and they were beautiful. Our children loved having there own. It was very quite, and clean. The suites are very well layer out, and met all our needs and then some. Mike who checked us in was very helpful.

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Madison, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

Stayed here for more than a week for business. Should have known from day one that the hotel was lacking in all areas. On and off slow internet, TV channels worked half the time. Remote for TV only worked half the time. Coffee cups in room have been in short supply because I didn't get any till the last night.... More 

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Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you for taking the time to write a review regarding your most recent stay. First let us start out by apologizing for all of the issues that you experienced while staying with us. We understand that being away from home for an extended amount of time can be difficult enough without having to be inconvenienced further by other issues.... More 

NJ
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed July 15, 2015

after a long day and viewing this hotel at home, decided to stop and ask for availibilty,the front desk clerk was friendly and was able to accomadate me and my daughter,i was surprised as the room was very clean and very spacious. my only complaint was my daughters bed, it squeeked everytime she moved,lol i wanted to tell the clerk... More 

Was this review helpful? Yes
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you for taking the time to write a review regarding your most recent stay. We appreciate the 3 star rating. We are happy to see that you had a good stay and liked our location. We are however sorry to see that we fell short in making your stay great. We want to apologize for any inconvenience that the... More 

Williamsburg, Virginia
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 14, 2015

GREAT shower, comfortable & clean, average breakfast, superb reception. After a particulary long day all I wanted was a clean bed, comfortable place to lay down. The Holiday Inn Express Wilkes-Barre is it. Good value for the $$

Was this review helpful? Yes
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you for taking the time to write a review regarding your most recent stay. We really appreciate the 4 star rating. We are pleased to see that you had a good stay and that you found the room to be clean and comfortable. We are also pleased that you were provided with superb service. We are happy that you... More 

Central PA
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed here for a quick get away after a concert in town. We arrived late at night to a lobby full of loud kids running around like crazy. Apparently they were in town for a sports tournament. I mentioned to the desk concerns about the noise, and they were accommodating to put us on the 5th floor, where they... More 

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Ottawa, Canada
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed May 22, 2015

We exited off I-81 after a long drive, only to get off at exit 170B and not know where the HIE was located as it does not appear on the Interstate signs, nor on Highway 315 signs. Upon finally finding it, the entrance lead to a sinuous drive uphill a poorly lit road, where the hotel is tucked away after... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear rswendt, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is truly disheartening to know that you were not able to fully enjoy your recent stay with us due to some of aspects of our hotel falling below your expectations. I sincerely apologize for any inconvenience you may have experienced, particularly with... More 

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