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Holiday Inn Express Wilkes Barre East

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1063 Highway 315, Wilkes-Barre, PA 18702
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Holiday Inn Express Wilkes Barre East
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198 Reviews from our TripAdvisor Community

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Monroe, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Bed was a little hard. Sheets were rough. Bathroom was very dated. shower water was terrible... Low pressure and didn't get hot enough. Ironically the bathroom sink pressure is too powerful. Made me all wet. Shower curtain was also old and worn. Lobby and complimentary breakfast was very nice. The staff was very pleasant and helpful.

Helpful?
Thank Robin S
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear Robin S, Thank you for your review on your recent stay with us. I am happy to hear you enjoyed our lobby area and breakfast. Our staff take great pride in being helpful to our guests. I do apologize for the issues you experienced. I have given your comments to our Maintenance and Housekeeping Departments to resolve. We use... More 

West Decatur, Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last week we visited Wilkes Barre to attend Disney on Ice Dare To Dream and stayed at the HI Express. We had a fabulous time. The front desk manager "Tom" went out of his way to get us the best arrangements in our 3 rooms for the 12 of us. He was also very friendly and welcoming. There were a... More 

Helpful?
Thank Swatadue60
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear Swatadue60, It was a pleasure meeting you and your family last weekend. I am happy to hear about my level of service to you and your family. It is you, the guest, that makes coming to work every day so rewarding for me. I have addressed the TV issues with our cable supplier and they are currently resolving the... More 

orlando, United States
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great location with very comfortable and clean rooms. The staff was very accommodating and worked to make our stay pleasant. Being away from home for a week, the staff made us feel welcome as if we were home. The breakfast offering was very good with excellent variety and quality. Additionally, the maid service and front desk support could not make... More 

Helpful?
Thank George T
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear George T, Thank you for your review. I am glad to hear that you found our rooms comfortable and clean. Our staff are the heartbeat of our hotel and go out of their way to make each guest feels welcome. I hope we have the chance of welcoming you back in the future. More 

Hummelstown, Pennsylvania, United States
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I always stay at HIE for business. This was by second visit to this hotel. The staff is friendly. I wish they would not allow smoking as the halls always smell of cigarettes. Fortunately, my room had no odor and was very comfortable. It would be helpful if they would install an outlet near the work table, as only one... More 

Helpful?
Thank jpetula
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Jpetula, Thank you for your review and staying with us again. I am glad you found our staff friendly. As of January 1, we are now 100% smoke free and are currently deep cleaning the old smoking rooms. So the next time you stay with us, the cigarette smell will be a thing of the past. We are also currently... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

After 10 hours on the road, my husband and I stopped here for the night without a reservation. The gentleman at the front desk was very accommodating, and the room was clean and well appointed. The continental breakfast is better than most, with several hot entrees to choose from, along with the usual fruit, cereal and pastry choices. The lobby... More 

Helpful?
Thank MrsDuff51
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you for review. We are glad you found our staff accommodating and our breakfast offering abundant. We look forward to welcoming you back on your through to New York. More 

Sunapee
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed December 31, 2015

We stopped overnight here and found it to be a good location for us. Comfortable, clean, and friendly. The only negative is that it is hard to find after you exit the highway, but everything in this mountainous area tends to be hard to find due to the twisted roads.

Helpful?
Thank WLTNH
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

We are glad you found our hotel clean, comfortable, and friendly. We hope we can welcome you again in the near future. More 

Knoxville, Tennessee
Level Contributor
617 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
5 of 5 stars Reviewed December 12, 2015

Hotels of choice as we travel many places. This one is clean, easy to find, excellent front desk staff, usual good breakfast and comfy large rooms. We got our premier member upgrade and had another restful night. Hotel is uphill and around the top but signs are good to find your way. We will be back.

Helpful?
Thank Knox10SC
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you for your review! We are glad you found our staff accommodating and look forward to welcoming you back in the future! More 

1 review
5 of 5 stars Reviewed November 24, 2015

My husband and I were in town for a business conference. We loved the accommodations at the Holiday Inn. The breakfast is great and the check in and out so easy. Definitely worth the cost of the room!

Helpful?
Thank Leslie J
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Thank you so much for your review. We are glad you enjoyed your stay! Sincerely, Tom Sabetta Guest Relations Manager More 

Wildwood, New Jersey
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 22, 2015

We were a party of 8 with 5 rooms. We stayed here in Nov 2014 to go see live racing at Mohegan Sun - Pocono Raceway. We had such a good experience last time we booked here again. We arrived about 4:30 and the rooms were ready and we were all close together on the same floor. The staff was... More 

Helpful?
Thank Beagle L
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear Beagle L, Thank you so much for your review. I am glad to hear you enjoyed your stay and our great staff. We look forward to welcoming you back next year! Sincerely, Tom Sabetta Guest Relations Manager More 

Medina, Ohio
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 13, 2015

This hotel is located near shopping and is close to the interstate I 81. Room was very nice. Get one on top floor for a great view of the Wyoming Valley. It is a little confusing to get to the hotel. make sure you are on RT 309.

Helpful?
Thank Joeygs7
Tom S, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review

Dear Joeygs7, Thanks for your review. We are happy you enjoyed your stay with us. I am glad you enjoyed our view. Sincerely, Tom Sabetta Guest Relations Manager More 

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