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All 18 Wilkes-Barre hotels

BEST WESTERN PLUS East Mountain Inn & Suites

3.0 of 5 Hotel   |   600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
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87%
Ranked #2 of 18 hotels in Wilkes-Barre
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 1, 2013
T B Williamsburg, Virginia
  • Reviews (293)
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293 people have reviewed this hotel

Traveler rating
    167
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
There are newer reviews for BEST WESTERN PLUS East Mountain Inn & Suites
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Williamsburg, Virginia
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2013

The room was dated, clearly hadn't been updated in a while. The gym was nice, indoor pool also nice. Breakfast was not so good but nice that they offer it. I would stay again everything considered especially for the price.

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "T B", Thank you for selecting us for your recent stay. We are happy to learn that you found the staff friendly and accommodations clean, though we hope to improve your experience on your next stay. Though half of the hotel rooms have been renovated, we have plans to complete the remaining rooms in the coming months. We are... More

ROCHESTER
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 30, 2013

My wife and I stayed here always when we go to the Poconos. When I called for reservations, my wife is handicapped, the young woman I spoke to was alone and very busy. Instead of being rude and disrespectful and having me put on hold for a period of time, she called me back to book the room. Upon arrival,... More

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Kevin D", Thank you for the wonderful feedback about our hotel. We always happy to hear when we make a positive impact on someone's travel experience. We are a close partner of the Mohegan Sun and host many guests of the casino daily. Though we do maintain the pool temperature at 81-82 degrees, we do get periodic feedback that... More

Delaware
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2013

Typically, in this part of PA we have not had the greatest success with very nice hotels. This hotel was a pleasant surprise as it was clean, well managed and our room was very well decorated. Buffet breakfast was also very good. We would go back in a heartbeat!

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Richardaaaa" We are very happy to hear you have found us to stand out in the Wilkes Barre area. Our team takes great pride in delivering top-notch food, services and comfortable accommodations. We are always happy to hear when we have had a positive impact on our guests' travel experience. We look forward to you returning in a heartbeat!... More

Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2013 via mobile

Impressive lobby. Exceptional staff. Immaculate rooms. Most comfortable beds. Atmosphere a definite plus. Price is pretty fair for the luxury of comfort. Will absolutely stay again and highly recommend.

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "ElleSea11", Thank you for the wonderful review of your recent stay. We were thrilled to receive your favorable comments on our staff and accommodations. We are most pleased to learn that you will return in the future and look forward to your next visit. Sincerely, Angela Alfonso General Manager More

New York
2 reviews
4 of 5 stars Reviewed July 27, 2013

We were looking for a full service hotel with indoor pool and hot tub for our 4 day weekday mini vacation in Scranton Area. And we found the great one. 1. Location Only one minute from Exit 170 (Route 115) on Route 81. (The map on the Best Western's website is incorrect. Visit this hotel's own website.) There is a... More

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "OKTK" Thank you for your review and future reservation to stay with us again next month. Your review gave us some points to strive to improve. We thank you for taking the time to provide us detailed feedback, both complimentary and ideas to grow our guest satisfaction. We look forward to being your host again next month and hope... More

Milford,Pa
Top Contributor
207 reviews 207 reviews
68 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed July 25, 2013

My wife and I went here for a two day getaway. The hotel is close to the casino, shopping, restaurants and the attractions of Scranton and Wilkes Barr. The room was clean and comfortable but did not have a view of the valley as stated . The staff was friendly and helpful. The indoor pool had a hot tub and... More

Review collected in partnership with Best Western

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Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Milford PAMooseman" Thank you for taking the time to post your feedback about your stay at the East Mountain Inn. We were happy to hear that you found our staff friendly and helpful and accommodations clean and comfortable. The hotel faces views of the mountain from one side and the valley on the other. We are sorry to hear... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2013 via mobile

First time staying enroute to NYC. Very Clean, pool and spa great for the kids, staff friendly and a Buffett breakfast included. Would definitely recommend and stay again. Good price and easy to find. Both Breakfast area and the bar area had good food.

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Green1575", Thank you for taking the time to post your feedback. We are pleased that you were able to enjoy some of our features during your brief stopover. We hope to be your host again for your next pass through, or perhaps for a longer stay. Sincerely, Angela Alfonso General Manager More

Philllipsburg, NJ
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2013

We stayed at the Best Western overnight when visiting Mohegan Sun at Pocono Downs. The hotel is always good. Rooms are clean and comfortable. There are drink machines on the floors. Buffet breakfast, which comes with the room was good. Staff is always friendly. Highly recommend when visiting the area!

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "PATraveler44", Thank you for your comments about your repeat visits. Many of our guests are visitors of the Mohegan Sun and we are happy to be a key partner with the casino. We are happy to hear that you enjoyed the breakfast, as we have worked very hard to make improvements based on previous feedback. I will also pass... More

Friendsville, United States
2 reviews
5 of 5 stars Reviewed July 20, 2013

Always a good stop, great breakfast, and truly a caring staff. Rooms are clean, room service is quick, check in in relatively quick. This is a popular stop, but one of the best we found in the area. It's easy to locate, close to everything including Geisinger Hospital and all restaurants and even long term staying.

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Thomas Y", Thank you for taking the time to post your comments on the hotel. Through your comments I can see you have visited us before and may have tried a few other area hotels. We are very happy to know that we have become your hotel of choice in the Wilkes Barre area. I never tire of passing... More

haverford pa, United States
2 reviews
5 of 5 stars Reviewed July 20, 2013

Hotel is excellent Staff very friendly . Breakfast very nice Lounge and pool very nice. Stay here a lot when visiting family Would recommend to anyone Rates are very reasonable Convenient to downtown Rooms were a nice size and beds were comfortable

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela A, General Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review

Dear "Vincent M" We are very happy to receive your review as a frequent guest. This allows us to gain additional perspective of the hotel from our guests eyes. As a team, we pride ourselves on friendly and attentive service. We are always thrilled to learn that it is evident to our guests. We look forward to seeing you during... More

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Additional Information about BEST WESTERN PLUS East Mountain Inn & Suites

Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS East Mountain Inn & Suites 3*
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Wilkes-Barre #2 Romantic Hotel in Wilkes-Barre #3 Business Hotel in Wilkes-Barre
Hotel Class
Official Description (provided by the hotel)
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
Number of rooms
152

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