Excellent! Just wish they offered free coffee for breakfast that would of hit the spot . The Staff was extremely wonderful, from the pool people, kitchen, hostess, waitress, housekeeping the night desk man were extremely nice. The one person who should of known better WAS the "day" desk clerk *he should be a bit kinder with people. His character is/was... more

I would never stay in this hotel again.. Lady bugs all over our room..They sent a guy up to vaccum them up.. 20 the first time..After he left they start to come out around the top of wall paper where in meets the ceiling where it was loose.. They where under it..They came back again to vac more..The guy said... more

Had a wonderful time at a 50th High School Reunion which involved a three-night stay at this great hotel. Included a photograph of me and two of my Westside Central Catholic Classmates from the reunion party. Enjoyed the fabulous indoor pool which features a hot tub. The staff provided great IT support to my husband in helping with electronic messaging.... more

We stayed at this Best Western because a friend of mine got married and had the reception at the hotel. First, I would like to say that the reception facilities were great. The food was great and the service was great. We checked into the hotel between the ceremony at a local church and the reception. Some of my friends... more

First off let me say that I have been there before. I overheard employee's talked about how a guest's room was robbed and they made no attempt to stop talking while I was walking to my room.Second the room smelled like smoke and mildew badly when I was out walking down stairs I notice the smell of cigarette smoke coming... more

10-04-04 I was married there. My husband and I frequently stay at East Mountain INN. We have family in the area and visit often from MD. Our wedding day was perfect. When we visit we are remembered like celebrities. Patrice & Karen are the best. If it is not perfect, report it and they do their best to accomodate guests... more

I would never stay anywhere else in Wilkes-Barre! Fabulous restaurant (Wildflowers), and the entire staff that I can into contact with was friendly and accommodating.... a perfect stay! more

Do NOT stay at this Hotel. When you leave your room, the hotel staff conveniently let themselves into you room and rob your stuff. I was there for a Wedding with family members and several hotel rooms were burglarized during the wedding. A police report confirms this as well as hotel electronic read outs confirming staff keys being used during... more

If you are going to the Wilkes Barre / Scranton area, this is the best hotel! I went to Wilkes Barre to celebrate the holidays with my family. Since I no longer have a house in the area, my girlfriend and I decided to stay at East Mountain Inn. The location was perfect. Easy access to anywhere in the area... more