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BEST WESTERN Genetti Hotel & Conference Center

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77 East Market Street, Wilkes-Barre, PA 18701
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Best prices for: 1 room 1 guest
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BEST WESTERN Genetti Hotel & Conference Center
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317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rapid City, South Dakota, United States
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I traveled to Wilkes-Barre from South Dakota, and from the moment I landed at the airport, this hotel took care of me. The shuttle driver was waiting for me outside, cheerfully welcoming me to town. Once I checked in, I enjoyed a weeklong stay in one of the most comfortable rooms I've ever experienced at a hotel. I slept amazingly... More 

Was this review helpful? Yes
Rome, New York
5 of 5 stars Reviewed 3 days ago NEW

My husband and I had to stay in Wilkes-Barre to attend the funeral of a family member. Although our reason for the visit was not a happy one, the stay in Best Western Genetti brightened up our days. Everything about our room was exceptionally neat, clean and comfortable. The beds were amazing, the bathroom was very roomy and the fact... More 

Was this review helpful? Yes
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Patricia, Let my start by expressing my sympathies for your loss. Not the best reason to have to visit the area, but I am happy to hear that you really enjoyed your stay at our property. I think the title of your review says it all - and in capital letters at that! We really appreciate your positive comments... More 

Alpharetta, Ga, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Small but comfortable rooms. Only hotel I have ever stayed at that has a bike-library! (check them out and ride around the town) Easy walking distance to City/County offices and the River. Delicious full breakfast. Allows pets. Free parking. Extremely hospitable staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Susan, Thank you for reviewing our property. We are proud of the bike share program and really love giving guests and members of the community the opportunity to ride around town. I'm glad you enjoyed your stay and we look forward to hopefully seeing you again soon! Best regards, Gus Genetti More 

Halifax, Massachusetts
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We only stayed one night but I was wishing we had stayed longer! We checked in a little later and Jaime at the front was very nice. We arrived at the room and it was extremely nice. The beds were amazing. Pillow tops and were much better than the hotel before this one! The shower was fine; a little short... More 

Was this review helpful? Yes
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Kasey, Thank you for taking the time to review our property and for going into so much detail about what we have to offer. I'm glad to hear you enjoyed your stay with a nice room, comfortable bed and a gluten free breakfast in the morning. We hope to see you back again if you're ever in the area.... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stated here twice because of the ease and convenience to access the local courts. It's nice to leave my vehicle in the gated lot and walk wherever I need to go. You can tell this is an older establishment that has had modest updates, but everything is fresh and clean. The double massaging shower head is a nice touch,... More 

Was this review helpful? Yes 2
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Dbornak, Thank you for coming to stay with us again! We always enjoy repeat guests especially when they enjoy our property and everything we have to offer with being downtown. I am also glad to hear of your appreciation of the double shower head - it's always nice to feel clean. Thank you again for staying with us and... More 

Fishkill
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a place to stay overnight during a long car trip and decided to try this downtown hotel because it was advertised as near a bike path. The hotel was perfect! It's within a block of a number of local restaurants and 3 or 4 blocks from the bike paths. We had bikes with us, but the hotel also... More 

Was this review helpful? Yes 2
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Nancy, Thank you for taking the time to review our property and for coming back to see us again! It is so good to hear you were able to enjoy biking in the area and that you noticed our bike share program. It sounds like you were able to take in a lot of what downtown Wilkes-Barre has to... More 

Philadelphia, Pennsylvania
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

From check in to check out the staff went out the way to orient me to the hotel. The rooms were nice and comfortable. The breakfast buffet was good and the staff attentive. Check in and out was a breeze.

Was this review helpful? Yes 1
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Ladynosee, Thank you for taking the time to review our property and for choosing to stay with us on your business trip. We appreciate all of your compliments and look forward to hopefully having you back soon. Best regards, Gus Genetti More 

York, Pennsylvania
2 reviews
4 of 5 stars Reviewed 1 week ago

Attended concert at Kirby Center, this hotel was within a 10 minute drive and close to the highway for leaving early the next morning. Room was clean and quiet and front desk staff was very friendly and helpful with getting to concert.

Was this review helpful? Yes
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Melissa H, Thank you for taking the time to review our property and for choosing to stay with us during your time in Wilkes-Barre. I'm glad to hear you appreciated our close proximity to the Kirby Center, your accommodations and our staff. We hope you enjoyed the concert and look forward to hopefully seeing you again soon. Best regards,... More 

Corning, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Odd area regarding 'curfew' - almost everthing closed on Sunday night @ 10PM, including direct access to hotel....had to 'buzz' in with permission - no key card access. It seemed like life in the area just 'went to sleep' - only one bar next to concert locale was open, everything else was closed.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear Stephen, Ah, yes, how bad it makes us feel when we get to our hotel and our card key doesn't work? It would make me feel unwelcome, for sure. We're sorry:( Apparently a power failure in the recent past kicked our side door card reader off line. It has been reset and is now working. Yes, Wilkes-Barre is like... More 

Butler, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

for an older hotel, it is kept up very well and has nice amenities. There is a pool, a private lot for parking, restaurant and bar. If you are looking for in town Wilkes Barre, this is a good place to stay. I've stayed here many times and never had a major issue.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Genetti W, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review

Dear memrick, We always enjoying having guests stay with us several times and I'm glad you enjoy your stay each time. Thank you for taking the time to review our property and we look forward to your next visit! Sincerely, Gus Genetti More 

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