I recently received a copy of your review for our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. As this hotel’s manager, I challenge our staff to continually... More

Thank you very much for the glowing review of our hotel. My staff and I sincerely appreciate the remarks you have made. It has been our pleasure to provide for you and we look forward to providing the same level of service in the future, for you and for all our guests. More

Thank you so much for the very kind and generous review. The staff and management of this hotel was so happy to have you as our guest. It was truly our pleasure. Sometimes, the hardest thing about this business is to see our guests say goodbye. More

My staff and I would like to thank you for the kind comments you have made about our hotel and our staff. It is important to all of us, that each guest feels that they are in a genuinely caring and friendly atmosphere and that each room meets and exceeds your needs. Someone, like yourself, who has spent too many... More

Thank you so much for the very kind and generous review. The staff and management of this hotel was so happy to have you as our guest. It was truly our pleasure. Sometimes, the hardest thing about this business is to see our guests say goodbye. We all look forward to seeing you and yours back with us again. More

First, let me thank you for the glowing review you have posted and, also, let me thank you for being a loyal guest. Providing for each and every guest is essential if we are to provide a worry-free, productive and pleasant stay. And, if we expect our guests to return. We are so glad that we are able to provide... More

From the staff and management of the Extendedstay Deluxe Hotel, Thank You for the glowing review you have posted. Every day we strive to provide the best service and a comfortable atmosphere so our guests feel they are among friends. It is very satisfying to here that we have provided just that, and yes we love our pets. They too... More

Thank you very much for the glowing review of our hotel. My staff and I sincerely appreciate the remarks you have made. It has been our pleasure to provide for you and we look forward to providing the same level of service in the future, for you and for all our guests. Again, we thank you. More

Thank you so very much for your glowing review of Extended Stay Deluxe Wilkes Barre - Highway 315. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More