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All 18 Wilkes-Barre hotels

Hilton Garden Inn Wilkes Barre

3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702
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84%
Ranked #5 of 18 hotels in Wilkes-Barre
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
TravelMasterJ Atlanta, Georgia
  • Reviews (286)
  • Photos (35)
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  • Room tips (28)
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286 people have reviewed this hotel

Traveler rating
    159
    76
    34
    14
    3
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85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Three stars is probably grade inflation. It deserves no more than 2 and a half. The staff is nice and they try hard even if they are not aways effective. Overall, the hotel was fine for a couple of nights, especially given the lack of really great alternatives in the area. The room was clean enough to stay in, but... More

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Hummesltown, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

As expected, my most recent stay was another great experience. The friendly staff and clean rooms make this my hotel of choice when I'm in the area. The location is great, the breakfast was good and the drinks from the bar were nice and cold.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Fort Lauderdale, Florida
Top Contributor
161 reviews 161 reviews
71 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there on an overnight to NY, very nice, did not use a lot of their services, but rate reasonable and very clean, friendly front desk - the food was a little better than average. - but the service was very good and friendly .

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Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I had made reservations for this hotel back in January. I reserved a room with 2 queen size beds for a party of 3. I was also quoted a total price for my 3-night stay and was given a confirmation for the room type and price. However when checking in, I was told a room with 2 queen size beds... More

Was this review helpful? Yes 2
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Pam A, Thank you for your recent comments related to your stay. We apologize that we did not have the room type you requested upon check-in and failed to exceed your expectations. Additionally, we do offer complimentary internet to our guests. This is one of the many amenities the Hilton Garden Inn brand has available to its guests. We... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We had a terrible experience, room had stail smoke smell. Girl chxing us out was no help, the bed was hard and we had a terrible nights sleep. The ac had a stail smell when we turned it on. I thought that HG were a lot better than this, lobby was nice but that was as far as it goes.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Dear 606grahamt, Thank you for your recent Trip Advisor comments. We certainly apologize that we did not exceed your expectations. We can ensure you that your comments were addressed to ensure we enhance our serve levels and quality of stay to exceed our valued guests expectations. We look forward to welcoming you back to the Hilton Garden Inn Wilkes Barre... More

Charlotte, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I thought this was a decent place to stay, staff was great in all areas. Room definitely had been smoked in. A/C fan would not stay on which would have helped. Otherwise, the room was nice and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Jeanine H, Thank you for taking a few minutes of your valuable time to give feedback concerning your recent stay. We always value input from our valued guests and utilize those comments to enhance all future guest’s stays. We apologize for the smoke smell and want to ensure you as a 100% non-smoking hotel we are addressing every situation... More

United States
1 review
5 of 5 stars Reviewed 1 week ago

Colorful and inviting lobby, each evening greeted with cookies and/or a glass of wine (free). Staff friendly, clean rooms, comfortable bed as well excellent space for food (cabinets for storing dry goods and snacks) along with the mini fridge and microwave. If you enjoy coffee (not I)then you will appreciate the complimentary Keurig coffee in your room. Internet connection in... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Julie W, Thank you for the amazing comments related to your recent stay here at the Hilton Garden Inn Wilkes Barre. Yes, HGI as many amenities available to our guests including a Keurig and micro-fridge unit in every guest room. We were also glad to read your comments concerning the friendly staff and overall cleanliness in a warm inviting... More

Bel Air, Maryland
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Made reservation for four people for two nights, yet key cards needed reset daily and as usual, never enough towels for all in the party. No housekeeping until 5 PM. And when they did finally arrive, only did bare minimum. Front desk was discourteous. No apologies for key card issues. Received apologies for shorting towels. No apologies for lack of... More

Was this review helpful? Yes 2
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Dear Dannie D, Thank you for your recent Trip Advisor review. We always appreciate honest guest feedback and apologize we did not exceed your expectations. We have utilized your comments as a training opportunity to enhance our service levels for all future guests. We certainly would love to have you back as our guest when your travels require you to... More

Philadelphia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn was the cleanest and most comfortable hotel at which I have stayed. The staff was always pleasant and available. There was not one problem with my whole stay, in any way. This was the best experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Regina T, We appreciate the recent TripAdvisor posting. Our staff takes great pride to ensure we offer the most comfortable and pleasant experience possible. Having you mention, “best experience” truly exemplifies the Hilton Garden Inn Wilkes Barre. Thank you! More

Chicago, Illinois
Top Contributor
228 reviews 228 reviews
121 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was told all rooms are the same, no suites. The room was the typical HGI room and it worked. Breakfast for gold and higher was included and cooked to order. No disappointments. The Inn is in a shoppping center so that you can walk to chain restaurants, WalMart and the liquor store. Drive less than a mile to Wegman's... More

Was this review helpful? Yes
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello sometrip, We truly appreciate the recent comments concerning your stay here at the HGI Wilkes Barre. HGI’s have many benefit available to our guests. One of them is having a “cooked to order” breakfast. We also have the perfect location as we have an easy on/off egress from I-81 as well as located adjacent to shopping and offsite dining... More

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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Romantic Hotel in Wilkes-Barre #4 Family Hotel in Wilkes-Barre #5 Business Hotel in Wilkes-Barre
Hotel Class
Number of rooms
123

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