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All 20 Wilkes-Barre hotels

Hilton Garden Inn Wilkes Barre

3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702
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Ranked #6 of 20 Hotels in Wilkes-Barre
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Bonnie B Harpursville,NY, United States
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333 reviews from our community

Traveler rating
    181
    92
    39
    18
    3
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99
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harpursville,NY, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Hotel sits in a great location. You can walk to places like Red Robin, Starbucks coffee, Cracker Barrel, Chuck E Cheese, Walmart and a Wine and Sprits store. Staff was very nice and if going to the casino the shuttle they have is very handy. Breakfast is very good that they offer. There is a lot to chose from. If... More

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Richmond Hill, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel is not to Hilton standards, the bed was very uncomfortable, the pillows were very flat. The sheets were not clean, we asked for clean sheets. The bathroom needs to be updated. The room didn’t smell fresh and clean. We were supposed to stay for two nights but we checked out the next day and checked into another hotel... More

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Ayta F, Thank you for your valuable comments related to your recent stay. I certainly apologize for the lack of a fresh clean smell in your room. We also recently replaced most of our pillows with a softer feather mix. We always appreciate guest feedback and have utilized yours as a training tool to enhance the stay for all... More

Greensburg, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Recommend the Hilton Garden Inn Shuttle service Pool and rooms excellent value for the money. Beautiful decor. Location for travel and trips easy to maneuver Fall is the best time-Arena-Shopping and Casino within 5 mile radius

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Gary K, Thank you for the Trip Advisor review. Our location is ideally located near I-81 and allows for easy on/off access. We are also glad to read the Hilton Garden Inn – Wilkes Barre is an excellent value for travelers. We look forward to welcoming you back in the very near future. More

Montreal, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We frequent the Garden Inn brand. We love the adjustable mattresses and the restaurant provides a great meal for a reasonable price. The staff were helpful and obliging...overall a great stay and experience

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Charlie W, Thank you for the recent Trip Advisor review. We are very excited to hear you found the Hilton Garden Inn – Wilkes Barre an overall great stay and experience. The staff here is always willing to go above and beyond to exceed the expectations of our guests. We look forward to welcoming you back in the very... More

1 review
5 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed two nights for a wedding we were attending in the area. Rooms are modern adn clean equipped with microwave and coffe maker. Big flat screen tvs. We had two queen sized beds. Both came with a feature that allowed you to supposedly control the firmness but we were not able to get it to work.... More

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hi Marjorier127, Thank you for the positive Trip Advisor review. We are proud to read your comments on how clean, modern and friendly our staff is. We are also glad you enjoyed the wedding event. We serve fresh made to order omelets either for special planned breakfasts or in our Garden Grille restaurant. Thanks again for the comments. More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I'll start by saying that generally I am a fan of Hilton properties. This place looks like your typical HGI - in a decent, convenient location. That's where my positive review of this place stops. The problems started on arrival. I got to my assigned room and opened the door, and walked in on someone else's room. I head back... More

Was this review helpful? Yes 1
Suffolk, VA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was only a stopover stay for us, but location from I-81 in Wilkes-Barre was perfect. Easy on, easy off. Restaurants nearby, but we just ate in the hotel. Food was excellent, and service was friendly and attentive. I don't know what else is in the area, but this was a great place for us.

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Katherine D, Thanks for the feedback related to your recent stay. Glad to read you found our property perfect, the service friendly and attentive during your stay. Having a dining option on property available is a benefit to our guests. We look forward to welcoming you back in the very near future. More

BURLINGTON
Top Contributor
143 reviews 143 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, well done and fairly modern, close to where I was working so it was great. Breakfast has a charge, but no pricing visible, ask before you order what the prices are. Internet is a bit tricky, you have to go on their site and hook up.

Review collected in partnership with Hilton Garden Inn

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Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Rosscup, Thank you for your Trip Advisor review. Our location is truly ideal with easy access to I-81. We do offer complimentary internet as well as along with a premium option. We are reviewing our menu display board to ensure pricing is posted appropriately. Thanks again for your feedback. Safe Travels. More

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I arrived last night around midnight, after flying across country. Tired and ready to relax. I get to my room and there were vouchers for 2 water bottles in my key card packet. First time I've seen this. Typically, they're given in a bag that you can easily carry to your room OR they are already in your room anticipating... More

Was this review helpful? Yes
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello ladybugkim, Thank you for your recent Trip Advisor review. We sincerely apologize for not exceeding your expectations. We appreciate all of our guests especially HHonors members. I have reminded our Front Desk staff to review our arrivals appropriately and offer the benefits consistent with Hilton Garden Inns. We look forward to welcoming you back in the very near future. More

NJ
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived on a Friday night at first they thought we had two rooms booked then after looking further they realized we had one room booked. We were given our keys and told our room number. They neglected to tell us we had a breakfast voucher and that apparently the beds have a sleep number you an adjust for comfort.... More

Was this review helpful? Yes 1
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Mich129 Thank you for your recent review. We sincerely apologize for the poor sleep experience during your stay. I have forwarded your comments to our Housekeeping department to address the issue. Thanks again for your feedback. More

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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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