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Fairfield Inn & Suites Wilkes-Barre/Scranton

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884 Kidder Street, Wilkes-Barre, PA 18702
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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206 reviews from our community

Traveler rating
    106
    66
    25
    8
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Italian first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (67)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (39)
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There are newer reviews for Fairfield Inn & Suites Wilkes-Barre/Scranton
See the most recent reviews
Maryland
Top Contributor
61 reviews 61 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 2, 2013

We typically stay at the Fairfield Inns when on "regular" travel. They are quite reliable - clean, well-maintained and with good service. Yet there are some variations, particularly with regard to service. This Fairfield was a really good one. The breakfast was better than we have found before - with some hot options (though the woman setting up was clearing... More 

Was this review helpful? Yes
mnafus, Front Office Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for your recent stay with us and for the time you took to share your experiece during your stay with us. We appreciate the positive review but will definitely take the steps needed to deal with your concerns. We are completely commited to total guest satifsfaction and look forward to serving you again. Elizabeth Perez More 

Broomall, Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2013

We stayed here for two days. The room was very comfortable and clean. We had a very nice breakfast both days. We enjoyed the use of the pool as well. Front desk staff was very friendly and helpful. We enjoyed the sitting area and fireplace in the lobby, we had other family members meet us there, and it was a... More 

Was this review helpful? Yes
mnafus, Front Office Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you so much for choosing to stay with us here at the Fairfield Inn & Suites in Wikes Barre and for all the positive feedback. I will make sure our staff knows about the great feedback and hope to serve you again in the future. Elizabeth Perez More 

Top Contributor
50 reviews 50 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 23, 2013

I stayed here recently for a wedding. The hotel was clean, well kept, and nicely appointed. I found the room to be a standard hotel room, but the bed was comfortable and the bathroom was usable. I was not a fan of the shower, it just didn't get very hot, but it worked. The breakfast was good, the food was... More 

Was this review helpful? Yes
mnafus, Front Office Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for staying with us and for your feedback on your recent say. We strive to give our guest a great experience when staying with us and I will have maintenance check on the hot water issue and voice your other concerns with management. Hope to serve you again when visiting the Wilkes Barre area. Elizabeth Perez More 

Menlo Park, CA
Top Contributor
89 reviews 89 reviews
62 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 19, 2013

This hotel could get a high three stars or low four. I'm giving it four stars because of the great service. We had flown to Newark and drove the 2 hours to Wilkes Barre. However, our flight was over 2 hours late and we arrived after 1am. The hotel night clerk was still waiting for us, and was very pleasant... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for staying with us at the Fairfield Inn and Suites of Wilkes-Barre, Pa. We truly appreciate having the opportunity to serve you whenever you visit the Wilkes-Barre area. We will make sure that we share your kind words with our staff and will make sure that our Chief Engineer will double check those chlorine levels so all is... More 

Norwich, Connecticut
Top Contributor
105 reviews 105 reviews
25 hotel reviews
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed October 14, 2013

Stayed for just a single night for work. Check in was quick/efficient, the room was very standard and clean. Breakfast in the morning was the basic Fairfield Inn complimentary breakfast. Not many options for running. I made it across the highway and ran loops in the morning at the mall, otherwise good luck finding a place to run. It is... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you so much for sharing your experience that you had while staying with us. We truly appreciate the time that you took to share your thoughts. I would like to let you know that when you are staying with us, we could direct you to Kirby Park which is a few minutes away from the hotel so that you... More 

Huron, Ohio
Top Contributor
92 reviews 92 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 4, 2013 via mobile

This is a second time stopping here on our way through the state. After driving all day it was great we could walk to TGIF restaurant. Everyone was professional but we did not have much interaction with staff. It is great that they had coffee in the lobby always and free breakfast in the morning. We had to get on... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you so much for visiting our Fairfield Inn and Suites of Wilkes-Barre once again. We truly love when our guests come back to see us again and again. Thank you so much for recognizing our wonderful breakfast amabassador. She truly is a wonderful asset to our team and we will definitely share your kind words with her. We look... More 

Okatie, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

Absolutely love the Fairfield Inn in Wilkes-Barre, PA. The rooms are always clean, it is a very good value and the staff is very helpful and accommodating. Great breakfast in the morning! Even though the hotel is mostly full all the time, it is still very quiet and peaceful. Love being able to see the mountains in the distance. Close... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you so much for taking the time to share such kind words about your stay. We truly appreciate having had the opportunity to serve you and hope to be able to do so again soon. Your comments will be shared with our entire staff as we continue to strive for excellence in meeting our guests lodging needs. Sincerely, Lindle... More 

Staten Island
Top Contributor
67 reviews 67 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 13, 2013

Very close to the casino, clean and free breakfast, what else can you ask for. The bed was very comfortable, breakfast was the usual fare. This place is located near shopping. Not much more to say about an average Marriott property.

Was this review helpful? Yes
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for your positive comments. We strive for excellence and want to provide guest with the satisfaction they deserve. We hope to serve you again. Thank you, Michael Nafus General Manager More 

Bardstown, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

great location, staff very friendly and helpful. standard room with king bed was a little too soft woke up with back ache. located in the middle of all the restaurants and shopping. gambling and horse racing about a mile away. good pick for weekend stay.

Was this review helpful? Yes
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for your comments. If you have any additional feedback or suggestions as to how we can make your next visit more enjoyable, please do not hesitate to let us know. We hope you give us the opportunity to serve you again. Thank you, Michael Nafus General Manager More 

Bensalem, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2013

My husband and I stayed at the Fairfield Inn and Suites on August 31st. We were guests at a nearby wedding. The staff were all very welcoming, informative, and helpful. The room was basic, but clean. Our room looked out onto the parking lot so we kept the shades drawn but it looked like rooms on the other side of... More 

Was this review helpful? Yes
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Thank you for choosing our Fairfield Inn & Suites for your recent stay in Wilkes-Barre. Our staff has noted your comments and we are working to improve upon your concerns. We appreciate your business and hope that you will give us the opportunity to serve you again! Michael Nafus General Manager More 

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