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Fairfield Inn & Suites Wilkes-Barre/Scranton

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884 Kidder Street, Wilkes-Barre, PA 18702
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (69)
  • Jun-Aug only
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northern nj
Level Contributor
109 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

"Mommy, we've been here before," said my daughter. Well, yeah, kinda. This chain and this particular hotel is the same as all the others - clean, modern, and generic. So if you've stayed in one, you have kinda stayed in them all. The staff was extremely kind and helpful, the pool clean, and the room standard with a coffee maker... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We know that you have many hotels to choose from when traveling and we truly appreciate the opportunity to serve you. We also appreciate that you took the time out of your busy schedule to provide us with your valuable feedback from your... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was exactly what I needed for my business stay. I was able to utilize Uber to get from the airport to the hotel late/early in the morning and when I checked in they were very cordial and helpful at the desk. The room also was very clean.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for taking time out of your busy schedule to write such a nice review about our Fairfield Inn and Suites of Wilkes-Barre. We truly appreciate that you made us your hotel of choice while doing business in the Wilkes-Barre area. We have many business travelers stay with us and we know how important it is... More 

Templeton, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

We arrived earlier than planned and were greated by a friendly staff. They had our room ready for us. This hotel was very clean, quiet and comfortable. The lobby is spacious and bright. The free breakfast gave us many chioces, from cold cereal to waffles! The breakfast staff was also very accommodating. When checking out, we were sincerely thanked for... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear David Templeton, Thank you for staying with us at the Fairfield Inn and Suites of Wilkes-Barre, and thank you for taking the time to share your thoughts with TripAdvisor regarding your experience at our hotel. Our entire staff works very hard to make sure that you have an outstanding experience when you stay with us. From the time you... More 

Pune, India
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The location of this hotel and the rooms are good. However, what made this hotel stand out for me is the great front office staff and drivers for the shuttle service. Very helpful, kind and generous. They even offered to take me to the airport at 5 AM in the morning!!

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Harun T, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. Thank you also for taking time out of your busy schedule to share your thoughts with TripAdvisor regarding your stay with us. We will share your comments with the entire staff and especially recognize the staff members of the front office... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

It's the little things that earn a 4/5-bubble rating from me. Why doesn't housekeeping clean the floor corners in the bathroom - Nasty! Why is the stainless steel plate around the elevator buttons greasy looking and full of fingerprints? Why doesn't maintenance vacuum along the edge and in the corners of the elevator - rush job? Fairfield is the best... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for sharing your thoughts regarding your stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We want nothing more than for our guests to be completely satisfied with their stay with us and we were sorry to hear that there were a few areas that did not meet your standards or our standards.... More 

Okatie, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love staying at the Fairfield Inn. Close to the airport, shopping, restaurants, the casino. The staff is always wonderful. Maids on the floor were pleasant and the rooms were very clean. The people in the breakfast area couldn't have been more helpful, I'm a fan of the oatmeal waffles. The beds very comfortable, as well as the pillows. Will continue... More 

Was this review helpful? Yes 1
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre, Pa. We were delighted to hear that you had a great stay. Our entire team works very hard to make sure that we are providing you with a comfortable and pleasant stay and that you are 100% satisfied. It was especially pleasing to... More 

West Babylon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I enjoy the location as it's near the mall and near the highway. But I had to request tissues for my room. Then at breakfast I had to request spoons and had to have them fill the oatmeal packages. The hotel I feel needs a bit of remodeling.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Picaso 813, Thank you for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We really appreciate that out of all of the hotels in our area to choose from, that you made the Fairfield Inn and Suites your hotel of choice. From your review, I did notice that their were a few areas during your stay... More 

Cleveland, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here to attend a bridal shower. The staff was wonderful. Maids on the floor were pleasant. The people in the breakfast area couldn't have been more helpful. The room was clean and the beds very comfortable. Our first time in Wilkes-Barre and if we come back we certainly will stay again.

Was this review helpful? Yes 2
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Maureen W., Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre, Pa. We really appreciate that you took the time out of your busy schedule to let us know that our great staff truly delivered for you during your stay. Your comments will be shared with our entire team who work so... More 

Phillipsburg, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Dear Fairfield. We enjoyed our recent stay with you. The hotel was very clean, comfortable and convenient. You had everything that we needed. The breakfast was excellent. The area was exceptionally clean and organized, which is not always easy with such high traffic and volume in the early morning, though the employee handled it all very well. The breakfast assortment... More 

Was this review helpful? Yes 1
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Joan M., Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We are so pleased that you enjoyed your stay with us and that we could play a part in your family's celebration of graduation weekend. We are glad that you enjoyed our complimentary hot breakfast and we will certainly pass your... More 

Pittsburgh, Pennsylvania
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 28, 2015

We usually stay at the Host Inn and Suites when in Wilkes-Barre on business. The Host wasn't available for the third night of our stay so we moved over to the Fairfield. I was very happy with the hotel. It is a little newer although with smaller rooms than the Host and the breakfast was actually better. I would stay... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Tom H., Thank you so much for taking the time out of your busy schedule to write such a nice review about your stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We are so glad that you had an excellent stay. We know that you have many choices to take care of your lodging needs and... More 

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