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Fairfield Inn & Suites Wilkes-Barre/Scranton

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884 Kidder Street, Wilkes-Barre, PA 18702
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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205 reviews from our community

Traveler rating
    106
    66
    25
    7
    1
See reviews for
67
56
6
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (66)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (39)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place to stay!! Service was outstanding! Everything from breakfast to room accommodations for a cot were perfect. The staff could not do enough to make our stay perfect got our travel soccer team and parents

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for taking the time out of your busy schedule to write such a great review of your recent stay with us at the Fairfield Inn and Suites of Wilkes-Barre, Pa. Our entire staff works very hard to make sure that we provide you with excellent service and ensure that you are 100% satisfied during your... More 

Winchester, Virginia
1 review
2 of 5 stars Reviewed 2 days ago NEW

Being away from home, it was a nice stay for our family. The room was clean. Breakfast area was not crowded. However, the breakfast food selection was somewhat limited and the egg was very dry that it was hard to swallow. Being a Gold level member, I have been to many hotels worldwide. Here, there was hardly a welcome from... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Rose J, Thank you so much for your feedback regarding your recent stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We truly rely and count on the feedback our guests provide to see what we are doing right and where we can improve. I want to apologize if you did not feel welcome at check in.... More 

Middletown, DE
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room is a little small, and the bed is smaller than our king size bed, but quite comfortable. The TV is also very small. We were in town for a concert, and were not in the room for very long. We did not have breakfast.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for taking time to review your recent stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We are pleased to be your hotel choice while staying for a concert at the nearby Mohegan Sun Arena!! We feel fortunate to have a location that is so close to all of the exciting things that... More 

Shamokin
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was at this hotel for just one night, arriving after 9:00 pm and departing by 8:30 am. The hotel was in need of some minor repairs but overall it was a decent stay. The staff at the front desk was very nice.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Cauche, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We appreciate your feedback from your stay. We certainly depend on the feedback of valued guests like yourself so that we can see what we are doing right and where our areas of opportunity to grow may be. We are glad that... More 

Westport, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Thank you for a wonderful stay! The front desk agents were knowledgeable and kind. The apples, coffee and tea were a nice touch in the lobby. The room was lovely and clean. It encompassed a fridge, microwave, channel guide and nice tv. The complimentary continental breakfast the next morning was a highlight. The quality and options were fantastic. We truly... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We truly enjoyed hosting your group from Muhlenberg. We have had the pleasure of hosting the Muhlenberg group each year and our staff always looks forward to seeing everyone dressed in their beautiful gowns and handsome suits as they prepare for a fun... More 

Wilkes-Barre, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

Loud noise late at night, and breakfast was not satisfactory. Please consider real eggs or a better egg alternative, and true oatmeal. The eggs were disgusting. The eggs were disgusting. The eggs were disgusting.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Beedullmore, Thank you for sharing your thoughts and your feedback from your recent stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We appreciate your 4 out of 5 rating for your stay but we will not be satisfied until we can earn a score of five from you. I am sorry that you had a loud... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

My dearest friend and I stayed two nights (5/1 & 5.2) to attend our reunion at Wyoming Seminary. I have stayed at other Fairfield Inns, but this one is particularly inviting with light filling the lobby and breakfast area, water/coffee/tea available at all times, a convenient cooler to buy water etc., and very clean comfortable rooms. Having the 'green option'... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Winifred R, Thank you so much for such a glowing review of your stay with us at the Fairfield Inn and Suites of Wilkes-Barre. We are so pleased that you found the hotel to your liking and for acknowledging the hard work and efforts of our staff. Everyone at the Fairfield Inn is dedicated to providing you with the... More 

Coopersburg, Pennsylvania
Top Contributor
391 reviews 391 reviews
71 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a great stay at a friendly hotel, close to great restaurants and to where I had a few days of business. As a Gold member I was able to check in via the Internet at 8 am and was notified my room was ready less than an hour later. An hour plus drive later I walked into the... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Wkrupa, Thank you for taking the time out of your busy day to review our hotel on TripAdvisor. Knowing that you have many hotel choices in our area, we are honored that you choose to stay with us at the Fairfield Inn and Suites of Wilkes-Barre. I am glad that you were able to take advantage of our mobile... More 

Thorndale, Pennsylvania
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been a frequent guest at the Fairfield since it opened. Prior to that, I was an almost weekly guest at the location's predecessor, whose management staff included Mike Nafus and Lindle Hippenstiel. As luck would have it, the two are again paired up and firmly entrenched as the managing team at the Fairfield. In a seamless transition, Mike... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear V JIII, Thank you so much for taking the time to write such a kind review of our Fairfield Inn and Suites of Wilkes-Barre. It was definitely great to welcome you back. We love when our guests return and when they say that it "feels like returning home". We will definitely, share your comments with the entire staff. They... More 

Hamden, Connecticut
1 review
5 of 5 stars Reviewed 4 weeks ago

The gentleman went Above and beyond and genuinely nice! If more people took the pride and concern life would be a little easier Very friendly staff - it was an expected visit but would recommend to everyone I know

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Joann P. Thank you so much for taking the time out of your busy schedule to write such a nice review about your experience with us at the Fairfield Inn and Suites of Wilkes-Barre. Our entire staff will be very pleased to know that their hardwork and efforts to please our guests are not going unnoticed. Thank you again... More 

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