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Fairfield Inn & Suites Wilkes-Barre/Scranton

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884 Kidder Street, Wilkes-Barre, PA 18702
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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Fairfield Inn & Suites Wilkes-Barre/Scranton
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234 Reviews from our TripAdvisor Community

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Traveler rating
    121
    74
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (69)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (39)
All months
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had an overnight for a wedding. We are a family of 4 and stayed in a king suite for the night. Everything was very clean and modern. The room was plenty big for us. The only complaint i would have is the shower curtain, which was fine since we didn't shower while there. The hotel staff was extremely friendly... More 

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Jenkintown, Pa, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Nice location, the staff is very friendly, clean and comfortable. I prefer the studio rooms. Close to lots of restaurants and the casino. Price range is good and it's a good value. Good for business or whatever you're doing in the area.

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Chapel Hill, NC
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I pulled in without a reservation and found the woman at the front desk to be very helpful. After some hemming and hawing I got a reduction in price from the quoted price. The room I was given was obviously skipped by housekeeping. I returned to the desk and she was very apologetic and gave me a good replacement. The... More 

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Whitby, Ontario, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night. Bed was very comfortable. Hotel was clean and staff friendly and helpful. Great Friday's restaurant in parking lot. Hotel breakfast was better than average. Will stay there again.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Ms. Whitby, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre, Pa. We are so glad that you had an excellent experience with us and that you also enjoyed the newly remodeled TGI Friday's Restaurant which is conveniently located next door to us. We will be sure to let our staff know... More 

Jersey City, New Jersey
5 of 5 stars Reviewed 2 weeks ago

Stayed here many times, and it's always a pleasure. All of the staff are very friendly, and it's like coming back home again whenever we stay. Love the hot tub and breakfast especially. Highly recommend!

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear David Z, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We are so glad to be your hotel choice whenever you are staying in the Wilkes-Barre area. We are glad that you enjoy our hotel and the complimentary breakfast. We will be sure to share your comments with the entire staff.... More 

Defiance
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was very clean and comfy. We did not experience any problems. And the breakfast was great! The lady at check-in gave us a small break in rate reduction which I thought was great. This made a huge first-impression.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Jill T Defiance, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We were so glad that you enjoyed your stay with us from the moment that you checked in until the time that you left. We are glad that you found the staff accommodating, the room clean and comfortable, and the... More 

Gaithersburg, Maryland
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place was good and not so good. The staff at the desk were polite and helpful. The room was not up to snuff as far as cleanliness goes. I am not saying real bad, just a dirty towel, and dirty toilet. Also the AC did not cycle at all, and was on the whole time. I finally turned it... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for taking the time out of your busy schedule to share your thoughts regarding your stay with us at the Fairfield Inn and Suites of Wilkes-Barre. I am sorry that there were a few concerns with your room. I am also glad that you found the staff to be helpful and accommodating and that you... More 

Level Contributor
99 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife & I stayed here over our anniversary. The front desk staff was very friendly & gave us a warm welcome. I used the mobile check in service and they had my room keys waiting. The king size bed was very comfortable & the room was clean and spacious. They have a nice size pool & a small hot... More 

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear 75 Cruiser, Thank you so much for taking the time out of your busy schedule to let us know how much you enjoyed your stay with us here at the Fairfield Inn and Suites of Wilkes-Barre. We are thrilled to know that we were able to be a part of your anniversary celebration and we want to extend our... More 

Alamo, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The stay was very nice and everyone was pleasant and friendly. My only complaint was the towels in the room need to be replaced. They were old and always felt damp. Also the eggs at breakfast were not very tasty.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Hello, Thank you so much for staying with us at the Fairfield Inn and Suites of Wilkes-Barre. We are always appreciative of any feedback that you are able to provide so that we can make your next stay with us even better. We have shared your comments with the approriate departments so that they can work on the concerns that... More 

Niagara Falls, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We ended up in this hotel because the original hotel we booked was overbooked and they sent us to the Fairfield Inn, Marriott. Than you for the change. The staff was very friendly and helpful and the facility was in excellent condition. A very nice fitness room on site as well. Breakfast was okay, but the overall experience was great.

Was this review helpful? Yes
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review

Dear Monesi, Thank you so much for taking the time out of your busy schedule to share your thoughts on your experience with us here at the Fairfield Inn and Suites of Wilkes-Barre. We truly are pleased that you had a great stay. Our staff is dedicated to providing you with the very best in hotel service and accomodations. We... More 

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