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All 18 Wilkes-Barre hotels

Quality Inn & Suites Conference Center

3.0 of 5 Hotel   |   880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702
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Ranked #16 of 18 hotels in Wilkes-Barre
A recent review
5 of 5 stars Reviewed March 4, 2014
Rick5543 Auburn, Maine, United States
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71 people have reviewed this hotel

Traveler rating
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    15
    13
    8
See reviews for
14
24
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Auburn, Maine, United States
2 reviews
5 of 5 stars Reviewed March 4, 2014

I am a driver for Prime Inc, and stayed here while my truck was being worked on I found the room to be very nice, and the staff to not only be helpful and professional, but extremely friendly. Abby Lopez and her entire group, from the front desk staff, to the shuttle drivers to the house- keeping staff were all... More

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Auburn, PA
Top Contributor
55 reviews 55 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed February 17, 2014

I have to admit this was the worst place I've ever stayed in. We've stayed in everything from 2* to 5* ratings, and I judge a place based on that. I don't expect the Ritz when I stay at the Quality Inn. So, here is what we experienced. The check-in was uneventful - they had our reservation and room ready.... More

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Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will see to it that we correct the matters that you... More

Wilkes-barre
1 review
3 of 5 stars Reviewed January 24, 2014

The price was right the room was older fashion toilet needed the handle shoke to stop running, the rug needed replaced the service was good , room was warm , shower was hot , needed the sweeper ran a little more, But ,Would stay again ! Thank you!

Review collected in partnership with Easytobook.com

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Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Thank you for writing your review of the hotel. I am pleased to read that you were satisfied with your stay and would choose to stay with us against. Please accept my apologies for the conditions of the carpet in your room. That is not typical of our hotel however some rooms have not been updated as recently as others... More

Falls Church Virgini
Contributor
16 reviews 16 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 20, 2014

This hotel offers a mix of good and bad elements The Good: Decent breakfast, friendly staff, good location, a TGI Friday's restaurant attached to it, and a competitive rate. The Bad: Very littered grounds, no elevators for taking luggage to the second floor, very dirty outside hallways, dated room interiors, poor sound insulation. I'll say this - I had to... More

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Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Thank you for your review of the Quality Inn & Suites Wilkes-Barre. I appreciate that you acknowledged the things we are doing right while also providing feedback on areas we might be able to improve upon. If your travel plans do bring you back to our area, we welcome the opportunity to have you stay with us again. Regards -... More

Top Contributor
136 reviews 136 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed January 14, 2014

I can't believe we had yet another bad experience this trip. We should have turned around and left before we ever checked in. The grounds were totally unkempt and litter and cigarette butts were everywhere. The lobby wasn't quite as bad but close. The desk clerk never welcomed us as we entered and was not at all people friendly. We... More

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Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We have addressed the cleanliness issues and spoken with our staff. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please... More

Reading, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2013

I was a little apprehensive at first because of the lower rates and a few bad pics on site from 2011. But the location was ideal for my needs, so I booked a King room just for one night (I was actually staying in the area for three nights but just in case…). I ended up adding the rest of... More

Was this review helpful? Yes 3
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello - Thank you for your review of the hotel. I recall that we had a brief moment to meet during our Manager's Reception. I especially want to say Thank You for recognizing the service you received from our breakfast attendant and our guest service representatives. Their commitment to guest service is second to none and I appreciate that you... More

Endicott, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 22, 2013

This hotel is more like a motel. All rooms are outside entrance LOUD in the morning, no elevators. Parking was terrible late night, not enough spots for all the guests. Rug was worn and air conditioner did not work too well. Shower floor was a little worn. The hotel rooms seems like they certainly need to be updated. About 3... More

Was this review helpful? Yes 1
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Please accept my sincere apology for the lack of parking and the room conditions as you wrote in your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent... More

Lindenhurst, New York
2 reviews
1 of 5 stars Reviewed October 21, 2013

We planned and weekend get away- Picked Quality Inn because of the beautiful Jacuzzi and pool. Was very disappointed when we arrived- First impression -It is in need of exterior clean up. garbage and cigarette all over the grounds. We chose a early check-in(3pm) we got there one room was ready the other was not. We are told by a... More

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Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Please accept my sincere apology for the problems you described in your review. I welcome the opportunity to connect with you personally to discuss these matters. Please feel free to contact me directly at your earliest opportunity. Regards - Mark More

Manalapan, New Jersey
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2013

Spent 2different nights at this hotel. Not a bad place, was clean. Housekeeping was very nice to us. The only thing we were disappointed in was the shuttle service. We were told the first time we called for our pick up, that they were very busy please be patient. We waited about 40 minutes, when no one showed, we called... More

Was this review helpful? Yes
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello - Thank you for taking the time to share your review of the hotel. I am sorry to hear about the situation that ensued with the hotel shuttle service. I will be certain to discuss this with the individuals who schedule our shuttle service. Aside from that, I am pleased that your experiences were pleasant and that you would... More

Cortland, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2013

We were in town making a trip to Pocono Downs for the Breeders Crown races. Although every room was booked, it was quiet at night. Our room was clean and the beds were very comfortable. The room had a nice flat panel TV with a remote. There was also a refrigerator, microwave oven, coffee maker, hair dryer, dresser, and 2... More

Was this review helpful? Yes 1
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello - Thank you for taking the time to write your review of the hotel. I am pleased that you had an enjoyable stay while in town for the Breeders Crown races at Mohegan Sun. If your travel plans bring you back to Wilkes-Barre, we would be delighted to have you as our guests once again! Regards - Mark More

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Additional Information about Quality Inn & Suites Conference Center

Also Known As:
Quality Inn And Hotel Wilkes-Barre
Quality Inn And Hotel
Wilkes-Barre Holiday Inn
Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 hotels in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Official Description (provided by the hotel):
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 
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