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Comfort Inn-Pocono Mountain

2.0 of 5 Route 940, White Haven, PA 18661
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Certificate of Excellence 2014
Comfort Inn-Pocono Mountain
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Comfort Inn-Pocono Mountain
Comfort Inn-Pocono Mountain
Comfort Inn-Pocono Mountain
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94 reviews from our community

Traveler rating
    36
    34
    15
    4
    5
See reviews for
28
26
7
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn-Pocono Mountain
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Cleveland, Ohio
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 31, 2014

I think this is the 6h time i've been here. The room is always great (many times I get a suite for no extra charge!). The breakfast is excellent and the staff is very friendly and helpful. I will be back!

Was this review helpful? Yes
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Ed F~ We appreciate your feedback and your continued loyalty. We would look forward to seeing you in the future. Enjoy the rest of your summer :) ~Heather More 

Bethlehem, Pennsylvania, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2014

Last year the hotel was somewhat shabby and needed, at the very least, repainting. This year, except for a leak in the lobby from the heavy rains, the hotel looked *much* better. The beds were in better shape and the pile of varied firmness pillows guaranteed that anyone could get comfortable. The staff was helpful and professional.

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Iva F~ Thank you for reviewing us and giving us another opportunity to serve you. We always strive to bring the best guest experience that we can, and we are thrilled we met your expectations!. We hope you come back and stay with us the next time you are in the beautiful Pocono Mountains. Thanks again, Heather More 

Pocono Summit, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We stayed here for one night prior to leaving on our full honeymoon, the night of our wedding and it was awesome...clean, great jacuzzi, great staff...kudos to the manager Heather for a first class effort....

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Michael S~ Thank you so much for your recent review and kind words. I will share your review with my team to help encourage them to keep up the good work. I hope you are still enjoying your new marriage as if you were forever on your honeymoon :) Remember if you ever need a weekend away to help you... More 

Bridgewater, New Jersey
Top Contributor
57 reviews 57 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 12, 2014

We were very happy with this hotel. Our rooms were large, had fridges and microwaves, the air conditioning worked very well, and the price was very reasonable. Our beds were very comfortable, and we slept well. I would recommend getting a room facing away from rt 940--we did, and couldn't hear any cars at all. The breakfast selection was a... More 

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

weemurree ~ Thank you for taking the time to write a review about your recent stay with us. I am happy to hear you enjoyed your stay. I will definitely share your thoughts with my staff and discuss how we could improve the Breakfast... maybe with different variety of items. Suggestions are always welcomed :) ~ Heather More 

Vienna, Virginia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 29, 2014

The manager does not care about guests' comfort or problems. The front staff told us the wrong time for breakfast; relying upon her statement, we came down for breakfast only to find all food gone. When I talked with Front desk staff Janice and Rachel, they apologized and offered us a 25% discount and told me to have hotels.com call... More 

Was this review helpful? Yes 3
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Stefanie S~ I am truly sorry that you feel that you were mislead to not getting to enjoy breakfast, the hotel did offer you and your family everything they still had available at the time, unfortunately for the hot items we were simply waiting for our food delivery. Our breakfast hours are posted at the Front Desk and even though... More 

Brockport
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 28, 2014

My family and I stayed there for a soccer tournament this past weekend. The hotel interior was dated and the room was on the lower floor. When you looked out the window you looked at a concrete wall. The breakfast was okay. The one bright spot was the front desk staff. Their customer service was second to none. They went... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 20, 2014

My husband and I picked this for a quick getaway for our anniversary... from the minute we checked in the staff was very courteous and friendly..everything was clean ... loved the pool and the hot breakfeast is always a plus... would definatly stay here again

Was this review helpful? Yes 3
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

irish168~ Thank you for taking the time to write a review about your Anniversary weekend with us, it thrills me that you enjoyed your stay! We look forward to seeing you again! ~Heather More 

Millsboro, Delaware
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

Very nice room, good value for price. Free breakfast was more than I expected as well as attended & refreshed by attentive staff. Room was clean, very friendly front desk. Even called @ 10 minutes after arrival to make certain that room was satisfactory.

Was this review helpful? Yes
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Shirley M~ Thank you for taking the time to write a review. It is always a pleasure to hear that you enjoyed your stay with us. I will share your comments with my team members to help encourage them to keep striving to do there best. We look forward to your return visit in the near future. ~Heather More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2014

I have been at this hotel a few times with my family and pet dog. the management of the hotel is very friendley.The staff smiles when you enter the lobby with a friendley welcome. The hotel just got newcarpets and new beds which is soft. The pool and spa is clean and thier breakfeast is hot. highley recommended.

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

mystreygust1952; Thank you for your review about your recent stay at the Comfort Inn Pocono Mountain. It is refreshing to hear such positive comments and I will be sure to pass them along to all my team members. We look forward to your next visit to the beautiful Pocono Mountains. ~Heather More 

PHILADELPHIA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2014

My girlfriend and I stayed for 3 nights and loved it sooooo much that we cannot wait to go back in a few months from now. The check-in process was very smooth. The lobby area was nice with a fireplace and a couple TVs. They have a awesome indoor heated pool as well as a perfect hot tub that are... More 

Was this review helpful? Yes 1
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Additional Information about Comfort Inn-Pocono Mountain

Address: Route 940, White Haven, PA 18661
Phone Number:
Location: United States > Pennsylvania > Luzerne County > White Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn-Pocono Mountain 2*
Number of rooms: 100
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Also Known As:
Comfort Inn-Pocono Mountain Hotel White Haven
Comfort Inn White Haven
White Haven Comfort Inn

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